This was my first experience of dealing with your group.I a pleased to say the whole experience was a positive one mainly due to the wonderful way in which your staff helped us through the whole pro... See more
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Fantastic experience buying my Byd Seal U DM-I from Sinclair Swansea , we are delighted with the car 😃. A huge thank you to Maria for being so helpful , keeping in touch throughout the whole process... See more
Company replied
Maria and Martin were absolutely amazing. Both were welcoming and worked really hard to get the car within our budget. The handover was smooth and the car was so well presented. We've already recomme... See more
Company replied
Elliot was outstanding! His knowledge of the vehicles was incredible! His customer service skills were superb, relaxed, friendly, no pushing or over kill with the sale! I had some reservations ab... See more
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Company details
About Sinclair Group - BYD Swansea
Written by the company
𝐖𝐞 𝐚𝐫𝐞 𝐒𝐢𝐧𝐜𝐥𝐚𝐢𝐫 𝐆𝐫𝐨𝐮𝐩.
We are proud to be Wales’ largest motor group and proud to be representing a selection of the world’s most prestigious automotive brands: AUDI, BYD, CUPRA, GWM ORA, HYUNDAI, JAGUAR, LAND ROVER, MERCEDES, SEAT, SKODA, VOLKSWAGEN and VOLKSWAGEN COMMERCIAL VEHICLES.
Throughout our over 75 years in business, our valued teams have driven excellence in all that they do.
We have evolved beyond all recognition over the years but we certainly haven't lost sight of our drive to deliver outstanding service to our valued customers at all times, which is something we will steadfastly provide as the Company continues to grow and enjoys future success.
So whether you're looking for a new or quality used car, require expert assistance with the maintenance, servicing or repair of an existing vehicle or seeking genuine manufacturer parts and accessories, you can call upon the Sinclair Group.
Contact info
Castell Close 3, SA7 9FH, Llansamlet, Wales, United Kingdom
- 01792 305444
4.8
Excellent
44 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 80% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
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Pleasant and helpful staff
Pleasant and helpful staff. Test drive was easy to book and ordering and pick up was done within a good period of time.
May 2, 2026
This was my first experience of dealing…
This was my first experience of dealing with your group.I a pleased to say the whole experience was a positive one mainly due to the wonderful way in which your staff helped us through the whole process
explaining clearly every aspect of the purchase. I would like to say that no pressure was put on us
throughout.
May 10, 2026
Reply from Sinclair Group - BYD Swansea
Thank you for your wonderful review, David.
We’re delighted to hear that your first experience with our group was such a positive one. It’s particularly rewarding to know that the team took the time to guide you through every aspect of the purchase, ensuring everything was explained clearly and helping you feel confident throughout the process.
We’re also pleased to hear that you felt no pressure at any stage. Providing a relaxed, informative and customer-focused experience is something we strive for, so your feedback is greatly appreciated.
Thank you for choosing us and for taking the time to share your experience. We hope you enjoy many happy miles in your new car.
Kind regards,
Sinclair Group.
Very good customer service.
May 10, 2026
Reply from Sinclair Group - BYD Swansea
Thank you for your review, Manu.
We’re delighted to hear you received very good customer service from the team. Providing a welcoming and positive experience for our customers is always our goal, so your feedback is greatly appreciated.
Thank you for choosing us, and we hope to see you again in the future.
Kind regards,
Sinclair Group.
Excellent service from Elliott and the…
Excellent service from Elliott and the other staff. They are friendly, welcoming and knowledgeable. If you want a new car this is the garage to go to
May 1, 2026
Reply from Sinclair Group - BYD Swansea
Thank you for your wonderful review, Ball Family.
We’re delighted to hear that Elliott and the wider team provided such excellent service. Creating a friendly, welcoming and knowledgeable experience for our customers is something we take great pride in, so it’s fantastic to know this came across during your visit.
Your recommendation means a great deal to us, and we truly appreciate you taking the time to share your experience. We hope you enjoy many happy miles in your new car.
Kind regards,
Sinclair Group.
Highly recommended
Maria and Martin were absolutely amazing. Both were welcoming and worked really hard to get the car within our budget. The handover was smooth and the car was so well presented. We've already recommended the branch and the brand to friends and family.
April 30, 2026
Reply from Sinclair Group - BYD Swansea
Thank you for your wonderful review, Mrs Howe.
We’re delighted to hear that Maria and Martin provided such a positive experience from start to finish. It’s fantastic to know they made you feel welcome, worked hard to find the right car within your budget, and ensured the handover was smooth and enjoyable.
We’re also pleased that the vehicle was presented to such a high standard. The greatest compliment we can receive is a recommendation, so thank you for already recommending both the branch and the brand to your friends and family. We truly appreciate your support and hope you enjoy every mile in your new car.
Kind regards,
Sinclair Group.
Reply from Sinclair Group - BYD Swansea
Thank you for your kind review, Jane.
We’re delighted to hear that Maria was both knowledgeable and helpful throughout your experience with us. Providing expert guidance and excellent customer service is something we pride ourselves on, so it’s wonderful to know Maria made a positive impression.
We’ll be sure to pass your lovely comments on to her. Thank you for choosing us, and we hope to see you again in the future.
Kind regards,
Sinclair Group.
Purchased a BYD Dolphin today at a good…
Purchased a BYD Dolphin today at a good price. Dealt with Elliott and Martin and both were very helpful and efficient in their advice. All staff were very supportive and professional with no pressure at all. Recommended.
April 20, 2026
Unprompted review
Reply from Sinclair Group - BYD Swansea
Thank you for your kind feedback, Gareth.
We are delighted to hear you had such a positive experience purchasing your BYD Dolphin from BYD Swansea. It’s great to know Elliott, Martin and the wider team provided helpful, professional and pressure-free service throughout your visit.
We truly appreciate your recommendation and hope you enjoy every mile in your new BYD Dolphin.
Kind regards,
Sinclair Group.
Friendly and helpful sales persons
Friendly and helpful sales persons. Excellent communication - kept up to date with car delivery, etc.
March 28, 2026
Reply from Sinclair Group - BYD Swansea
Thank you for your kind review.
We’re really pleased to hear you found the team friendly and helpful, and that communication throughout your journey kept you well informed on your vehicle delivery. That’s exactly the level of service we aim to provide.
We appreciate your feedback and hope you enjoy your new car. If there’s anything you need, we’re always here to help.
Kind regards,
Sinclair Group.
Great experience
Very helpful, friendly and professional staff who are a delight to deal with.
March 26, 2026
Reply from Sinclair Group - BYD Swansea
Hi Claire,
Thank you for your kind review.
We’re so pleased to hear you found the team helpful, friendly and professional. It’s great to know they made your experience such a positive one.
We really appreciate your feedback and look forward to welcoming you again.
Kind regards,
Sinclair Group.
Reply from Sinclair Group - BYD Swansea
Hi Sally,
Thank you for your kind feedback. We’re delighted to hear you found the team at Sinclair BYD Swansea helpful and knowledgeable, and that you’ve been pleased with the aftersales service.
We really appreciate your comments and hope to welcome you back again in the future.
Kind regards,
Sinclair Group.
Fantastic experience buying my Byd Seal…
Fantastic experience buying my Byd Seal U DM-I from Sinclair Swansea , we are delighted with the car 😃. A huge thank you to Maria for being so helpful , keeping in touch throughout the whole process and making everything smooth and stress free . Also big thanks to Elliot for his great advice and tech support . Really appreciate the excellent service from all the Team 👍
March 8, 2026
Reply from Sinclair Group - BYD Swansea
Hi Yvette, thank you for such a fantastic review.
We’re delighted to hear how happy you are with your new BYD Seal U DM-i and that the whole experience felt smooth and stress-free. Maria and Elliot will be so pleased to hear your kind words.
Thank you again for choosing Sinclair Swansea, we hope you enjoy every mile in your new car.
Kind regards,
Sinclair Group.
Really great experience
Really great experience. No pressure to buy just really good info to help me make my decision. Maria and all the other staff were really helpful throughout and kept me up to date with developments. Couldn't fault the service
March 4, 2026
Reply from Sinclair Group - BYD Swansea
Hi Deirdre, thank you for your lovely review.
We’re really pleased to hear you had such a great experience and felt supported throughout without any pressure. Maria and the team will be delighted to hear your kind feedback.
We hope you enjoy your new car and look forward to seeing you again.
Kind regards,
Sinclair Group.
Great service friendly and very helpful…
Great service friendly and very helpful staff all the way
March 4, 2026
Reply from Sinclair Group - BYD Swansea
Hi Hakan, thank you for your kind review.
We’re really pleased to hear you received great service and found the team friendly and helpful throughout.
We hope to see you again soon.
Kind regards,
Sinclair Group.
Car purchase at sinclair Swansea
Excellent service from both Cam and Ryan at Sinclair Swansea.
Process from start to finish was excellent and i am thoroughly happy with my purchase.
Both are a credit to the company.
March 10, 2026
Unprompted review
Impressed…
We were so impressed with the service from the team and the quality and functions of the car, we bought another one for my son. Maria and Elliott gave great service and kept us informed at every stage. I hope to do further business in the future
February 21, 2026
Reply from Sinclair Group - BYD Swansea
Hi Leanne,
Thank you so much for your wonderful feedback. We’re absolutely delighted to hear how impressed you were with both the service from the team and the quality of the car, and even more so that you chose to purchase another one for your son.
Maria and Elliott will be thrilled to read your kind words. Keeping our customers informed every step of the way is exactly the experience we aim to deliver.
We truly appreciate your continued trust and look forward to welcoming you again in the future.
Kind regards,
Sinclair Group.
Reply from Sinclair Group - BYD Swansea
Hi Malcom,
Thank you for your kind feedback. We’re delighted to hear you found the sales team helpful and professional.
We truly appreciate you taking the time to share your experience.
Kind regards,
Sinclair Group.
Reply from Sinclair Group - BYD Swansea
Thank you for your kind feedback. We’re delighted to hear that Liam provided helpful and knowledgeable service throughout your experience.
We truly appreciate you taking the time to share your comments.
Kind regards,
Sinclair Group.
First Class Service/Experience
Elliot was outstanding! His knowledge of the vehicles was incredible!
His customer service skills were superb, relaxed, friendly, no pushing or over kill with the sale!
I had some reservations about going fully electric, had 101 questions, and he answered every single one of them, hence the sale!
BYD Swansea is going to look incredible when the showroom is completed!
February 8, 2026
Reply from Sinclair Group - BYD Swansea
Thank you for such a brilliant review, Rhys.
We’re thrilled to hear that Elliot made such a strong impression. His product knowledge and relaxed, no pressure approach are exactly what we want every customer to experience, especially when making the move to fully electric. It’s great to know he was able to answer all of your questions and give you the confidence to go ahead.
We’re excited about the future of BYD Swansea too and can’t wait for you to see the completed showroom.
Thank you again for choosing us and enjoy every mile in your new vehicle.
Kind regards,
Sinclair Group.
Great experience buying our first car from Sinclair Swansea
We bought our Range Rover sport from Sinclair Swansea on Saturday and it was a great experience for us. Haz the gentleman who helped us find our perfect car was extremely helpful and very good at his job. He was in contact with us constantly made sure we knew everything that was happening and what we needed to do. Hes an asset to your company. We are very grateful to Haz. Thank you very much.
January 31, 2026
Unprompted review
Reply from Sinclair Group - BYD Swansea
Hi Joanne,
Thank you so much for your wonderful feedback. While your review has been left on our BYD Swansea page, we can see it relates to your recent purchase with our Land Rover team in Swansea, and we will be sure to pass your kind comments across to them.
Thank you again for taking the time to share your experience.
Kind regards,
Sinclair Group.
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