Staff were all always friendly and helpful, never pushy. Elliott was always happy to answer all our queries regardless how small, even after care has been great. Other Sinclair Group sales teams could... See more
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Fantastic experience buying my Byd Seal U DM-I from Sinclair Swansea , we are delighted with the car 😃. A huge thank you to Maria for being so helpful , keeping in touch throughout the whole process... See more
Company replied
Elliot was outstanding! His knowledge of the vehicles was incredible! His customer service skills were superb, relaxed, friendly, no pushing or over kill with the sale! I had some reservations ab... See more
Company replied
Great experience from day 1 visit , staff was friendly and cooperative.we had a detailed conversation about the all vehicles or deals on them . Afterwards we booked our test drive on Sinclair byd swa... See more
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Company details
About Sinclair Group - BYD Swansea
Written by the company
𝐖𝐞 𝐚𝐫𝐞 𝐒𝐢𝐧𝐜𝐥𝐚𝐢𝐫 𝐆𝐫𝐨𝐮𝐩.
We are proud to be Wales’ largest motor group and proud to be representing a selection of the world’s most prestigious automotive brands: AUDI, BYD, CUPRA, GWM ORA, HYUNDAI, JAGUAR, LAND ROVER, MERCEDES, SEAT, SKODA, VOLKSWAGEN and VOLKSWAGEN COMMERCIAL VEHICLES.
Throughout our over 75 years in business, our valued teams have driven excellence in all that they do.
We have evolved beyond all recognition over the years but we certainly haven't lost sight of our drive to deliver outstanding service to our valued customers at all times, which is something we will steadfastly provide as the Company continues to grow and enjoys future success.
So whether you're looking for a new or quality used car, require expert assistance with the maintenance, servicing or repair of an existing vehicle or seeking genuine manufacturer parts and accessories, you can call upon the Sinclair Group.
Contact info
Castell Close 3, SA7 9FH, Llansamlet, Wales, United Kingdom
- 01792 305444
4.8
Excellent
53 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 76% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fantastic experience buying my Byd Seal…
Fantastic experience buying my Byd Seal U DM-I from Sinclair Swansea , we are delighted with the car 😃. A huge thank you to Maria for being so helpful , keeping in touch throughout the whole process and making everything smooth and stress free . Also big thanks to Elliot for his great advice and tech support . Really appreciate the excellent service from all the Team 👍
March 8, 2026
Reply from Sinclair Group - BYD Swansea
Hi Yvette, thank you for such a fantastic review.
We’re delighted to hear how happy you are with your new BYD Seal U DM-i and that the whole experience felt smooth and stress-free. Maria and Elliot will be so pleased to hear your kind words.
Thank you again for choosing Sinclair Swansea, we hope you enjoy every mile in your new car.
Kind regards,
Sinclair Group.
Really great experience
Really great experience. No pressure to buy just really good info to help me make my decision. Maria and all the other staff were really helpful throughout and kept me up to date with developments. Couldn't fault the service
March 4, 2026
Reply from Sinclair Group - BYD Swansea
Hi Deirdre, thank you for your lovely review.
We’re really pleased to hear you had such a great experience and felt supported throughout without any pressure. Maria and the team will be delighted to hear your kind feedback.
We hope you enjoy your new car and look forward to seeing you again.
Kind regards,
Sinclair Group.
Great service friendly and very helpful…
Great service friendly and very helpful staff all the way
March 4, 2026
Reply from Sinclair Group - BYD Swansea
Hi Hakan, thank you for your kind review.
We’re really pleased to hear you received great service and found the team friendly and helpful throughout.
We hope to see you again soon.
Kind regards,
Sinclair Group.
Car purchase at sinclair Swansea
Excellent service from both Cam and Ryan at Sinclair Swansea.
Process from start to finish was excellent and i am thoroughly happy with my purchase.
Both are a credit to the company.
March 10, 2026
Unprompted review
Impressed…
We were so impressed with the service from the team and the quality and functions of the car, we bought another one for my son. Maria and Elliott gave great service and kept us informed at every stage. I hope to do further business in the future
February 21, 2026
Reply from Sinclair Group - BYD Swansea
Hi Leanne,
Thank you so much for your wonderful feedback. We’re absolutely delighted to hear how impressed you were with both the service from the team and the quality of the car, and even more so that you chose to purchase another one for your son.
Maria and Elliott will be thrilled to read your kind words. Keeping our customers informed every step of the way is exactly the experience we aim to deliver.
We truly appreciate your continued trust and look forward to welcoming you again in the future.
Kind regards,
Sinclair Group.
Reply from Sinclair Group - BYD Swansea
Hi Malcom,
Thank you for your kind feedback. We’re delighted to hear you found the sales team helpful and professional.
We truly appreciate you taking the time to share your experience.
Kind regards,
Sinclair Group.
Reply from Sinclair Group - BYD Swansea
Thank you for your kind feedback. We’re delighted to hear that Liam provided helpful and knowledgeable service throughout your experience.
We truly appreciate you taking the time to share your comments.
Kind regards,
Sinclair Group.
First Class Service/Experience
Elliot was outstanding! His knowledge of the vehicles was incredible!
His customer service skills were superb, relaxed, friendly, no pushing or over kill with the sale!
I had some reservations about going fully electric, had 101 questions, and he answered every single one of them, hence the sale!
BYD Swansea is going to look incredible when the showroom is completed!
February 8, 2026
Reply from Sinclair Group - BYD Swansea
Thank you for such a brilliant review, Rhys.
We’re thrilled to hear that Elliot made such a strong impression. His product knowledge and relaxed, no pressure approach are exactly what we want every customer to experience, especially when making the move to fully electric. It’s great to know he was able to answer all of your questions and give you the confidence to go ahead.
We’re excited about the future of BYD Swansea too and can’t wait for you to see the completed showroom.
Thank you again for choosing us and enjoy every mile in your new vehicle.
Kind regards,
Sinclair Group.
Great experience buying our first car from Sinclair Swansea
We bought our Range Rover sport from Sinclair Swansea on Saturday and it was a great experience for us. Haz the gentleman who helped us find our perfect car was extremely helpful and very good at his job. He was in contact with us constantly made sure we knew everything that was happening and what we needed to do. Hes an asset to your company. We are very grateful to Haz. Thank you very much.
January 31, 2026
Unprompted review
Reply from Sinclair Group - BYD Swansea
Hi Joanne,
Thank you so much for your wonderful feedback. While your review has been left on our BYD Swansea page, we can see it relates to your recent purchase with our Land Rover team in Swansea, and we will be sure to pass your kind comments across to them.
Thank you again for taking the time to share your experience.
Kind regards,
Sinclair Group.
Car purchase
Great product so far and great help from your friendly and knowledgeable staff.
January 23, 2026
Reply from Sinclair Group - BYD Swansea
Hi Richard,
Thank you for your feedback.
We’re delighted to hear you’re enjoying the product so far and that our team’s friendly, knowledgeable support made a positive impression. We’re always here should you need any further assistance.
Kind regards,
Sinclair Group.
Love my car it’s fabulous wish ther was…
Love my car it’s fabulous wish ther was more choice of colours tho
January 8, 2026
Reply from Sinclair Group - BYD Swansea
We're pleased to hear you love your new BYD Sandra! We agree BYD don't have an extensive range of colour options, but we're pleased the team could help you find one that suited your taste.
Kind regards,
Sinclair Group.
I recently dealt with Row
I recently dealt with Row, Chris, and Scott at the Sinclair Group Swansea and the service was nothing short of outstanding. From start to finish, they were professional, friendly and incredibly helpful. Their customer service is truly second to none, nothing was too much trouble and they made the whole experience smooth and enjoyable.
I can’t recommend this amazing company enough. A huge thank you to Row, Chris and Scott for going above and beyond
November 27, 2025
Unprompted review
Reply from Sinclair Group - BYD Swansea
Thank you for sharing your feedback Ashleigh. We're glad the team delivered such positive experience for you. Wishing you many happy miles in your new car!
Kind regards,
Sinclair Group.
What a great service
What a great service, we are so pleased with
Miss Maria and Mr Martin. Definitely recommend any one who wants to buy BYD.
M A Rashid
Narberth
Pembrokeshire
November 21, 2025
Reply from Sinclair Group - BYD Swansea
Hi Mohammad, we're pleased to hear about your positive experience with our team and BYD Swansea. Thank you for recommending our services. We appreciate your support and look forward to helping you with all your future BYD needs.
Kind regards,
Sinclair Group
Reply from Sinclair Group - BYD Swansea
Thank you for sharing your positive experience Monique, our team works hard to make every step of the process as smooth and stress-free as possible. We truly appreciate your kind words and look forward to assisting you again in the future.
Kind regards,
Sinclair Group
Sale completed smoothly with no issues
November 1, 2025
Reply from Sinclair Group - BYD Swansea
Thank you for the feedback Anthony, we are so glad to hear that your purchase process was smooth and hassle-free. It was a pleasure serving you.
Kind regards
Sinclair Group
Mr Geraint phillips
Good condition from sinclair group and helpful in seating my car up first rate.
October 29, 2025
Reply from Sinclair Group - BYD Swansea
Thank you for your review Geraint. We are delighted that we were able to provide you with a first-rate service. We look forward to seeing you again soon!
Kind regards,
Sinclair Group.
Staff were incredible
Staff were incredible, kept us up to date with the whole process.
Test drive was brilliant and smooth.
October 16, 2025
Reply from Sinclair Group - BYD Swansea
We are thrilled to hear that our staff provided exceptional service and made your test drive experience top-notch. Thank you for choosing Sinclair BYD Swansea.
Kind regards,
Sinclair Group
Reply from Sinclair Group - BYD Swansea
Thank you for your review Andrea, we're glad the team could provide helpful customer service, even when challenges arose. Your satisfaction is our top priority.
Thanks for chosing Sinclair BYD Swansea.
Kind Regards,
Sinclair Group.
Great service
Olivia was very professional throughout the process and has a very good customer service, and as a company, you should be very proud to have her as part of your team. She was always available if any questions arose and answered these very quickly. Maria was available on pick up day and again was very polite and delt with us very professionally
September 24, 2025
Reply from Sinclair Group - BYD Swansea
Thank you so much for your kind words! We are so happy to hear that Olivia and Maria provided excellent service during your experience with us. We are proud to have them on our team and will be sure to pass along your feedback. We look forward to providing you with great service in the future!
Kind regards,
Sinclair Group
Amazing service
I highly recommend BYD Swansea! Amazing experience from start to finish. Maria and Martin were superb and made buying my car so exciting!
Honestly one of the best experiences I have had buying a car. Thank you so much!
October 1, 2025
Reply from Sinclair Group - BYD Swansea
Thank YOU for choosing BYD Swansea! We're happy to hear that Maria and Martin provided an amazing car-buying experience for you. Our team is dedicated to making each purchase exciting and seamless. See you on the road! 🚗
Kind regards,
Sinclair Group
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