Fantastic approach to customer care. Steven Protheroe was an amazing help when I was buying my first Range Rover.(since 1996.
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Really helpful and seamless service. Charlie made the experience of exchanging cars super easy. All sorted within a very short time frame. Recommend and I’ll for sure be back when I need another car.... See more
Sean Watkins or sales person was friendly informative and nothing was too much trouble. H didn't rush us gave us all the time we needed to review our options and answer all our questions. He worked... See more
Company replied
All round happy experience . Have been back and fro for a few months looking .Waited for my operations to be over and then bought . No pressure sales and Ben did an excellent job in producing an excel... See more
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Company details
About Sinclair Group - Sinclair Land Rover Cardiff
Written by the company
𝐖𝐞 𝐚𝐫𝐞 𝐒𝐢𝐧𝐜𝐥𝐚𝐢𝐫 𝐆𝐫𝐨𝐮𝐩.
We are proud to be Wales’ largest motor group and proud to be representing a selection of the world’s most prestigious automotive brands: AUDI, BYD, CUPRA, GWM ORA, HYUNDAI, JAGUAR, LAND ROVER, MERCEDES, SEAT, SKODA, VOLKSWAGEN and VOLKSWAGEN COMMERCIAL VEHICLES.
Throughout our over 75 years in business, our valued teams have driven excellence in all that they do.
We have evolved beyond all recognition over the years but we certainly haven't lost sight of our drive to deliver outstanding service to our valued customers at all times, which is something we will steadfastly provide as the Company continues to grow and enjoys future success.
So whether you're looking for a new or quality used car, require expert assistance with the maintenance, servicing or repair of an existing vehicle or seeking genuine manufacturer parts and accessories, you can call upon the Sinclair Group.
Contact info
Hadfield Road 13-15, CF11 8AQ, Cardiff, Wales, United Kingdom
- 029 2054 6700
4.6
Excellent
142 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 74% of negative reviews
Typically replies within 1 month
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Very positive experience
Very positive experience. Staff were knowledgeable and very helpful. Highly recommended.
March 2, 2026
Unprompted review
Very happy with the sales team
Very happy with the sales team. I was made to feel important and special upon my arrival and the team listened to my requirements before exploring options of which vehicle would be best for my needs. On the day of collection the presentation of the car was excellent and the team explained all the controls and latest features on my car.
Will be buying again.
John Jones
March 11, 2026
Reply from Sinclair Group - Sinclair Land Rover Cardiff
Hi John, thank you for your kind words. Our sales team takes pride in providing exceptional customer service and making our clients feel valued. We're thrilled to hear about your positive experience and can't wait to assist you with your next purchase. See you soon!
Best wishes,
Sinclair Land Rover Cardiff
Purchased a 2024 Vogue with a brand new…
Purchased a 2024 Vogue with a brand new service had it 5 days went to drive my son to school approaching motorway my brakes failed no brakes at all…had to mount pavement to stop as automatic vehicle with automatic handbrake. Could have been even more serious if it was 2 minutes later on the motorway. Only to find that the brake lines were not connect to the brakes so for 5 day apparently I was braking only from blocked air! Did not take responsibility for this … made to pay to get into new vehicle. Range Rover sport 2024 guess what brake issue brake lights on dash on and off but landrover cannot find fault? Wet foot wells in the front of the car also. Sinclair landrover penarth rd have had my vehicle for a week says they have checked the vehicle and test drove it all lies not done 1 thing car has been locked since they had it my Incontrol app proves this. Removed my car today as they do not want to know customer service is dreadful mechanics are incompetent and rude!! So I have possibly once again faulty breaks and wet footwells.
March 1, 2026
Unprompted review
Reply from Sinclair Group - Sinclair Land Rover Cardiff
Hi Sarah, thank you for taking the time to share your feedback.
We are sorry to read that you feel disappointed with your experience. The safety of our clients and their vehicles is extremely important to us and any concerns of this nature are taken very seriously.
Our team understands the vehicle was brought to the retailer following the dashboard warning you mentioned and initial checks were carried out. As the vehicle was subsequently collected before further investigation could take place, we were unfortunately unable to complete a full assessment of the additional concerns raised.
Please contact us at landrovercardiff@sinclairgroup.co.uk with your contact details and vehicle registration so we can review the matter and assist you further.
Kind regards,
Sinclair Land Rover Cardiff
We took our 24 plate Range Rover with…
We took our 24 plate Range Rover with brake problem and soaking wet carpets they did road test unable to find fault so we asked if they could sort out leak problem the car sat in there car park for 6 days and didn’t even look at it I called them every day they just gave excuses. The staff are clueless and rude AVOID THESE TIME WASTERS
March 11, 2026
Unprompted review
Reply from Sinclair Group - Sinclair Land Rover Cardiff
Hi Liam, thank you for taking the time to share your feedback.
As mentioned on the feedback from Sarah, we are sorry to read that you feel disappointed with your experience. The safety of our clients and their vehicles is extremely important to us and any concerns of this nature are taken very seriously.
Our team understands the vehicle was brought to the retailer following the dashboard warning you mentioned and initial checks were carried out. As the vehicle was subsequently collected before further investigation could take place, we were unfortunately unable to complete a full assessment of the additional concerns raised.
We would welcome the opportunity to look into this further. Please contact us at landrovercardiff@sinclairgroup.co.uk with your contact details and vehicle registration so we can review the matter and assist you further.
Kind regards,
Sinclair Land Rover Cardiff
Josh Sand was first class re the…
Josh Sand was first class re the purchase of our new vehicle and part ex of our old one
March 6, 2026
Reply from Sinclair Group - Sinclair Land Rover Cardiff
Thank you for sharing your positive experience with Sinclair Land Rover Cardiff and in particular Josh. We're ecstatic to hear that he provided exceptional service during your vehicle purchase and trade-in process. We appreciate your support and look forward to serving you in the future.
Best wishes,
Sinclair Land Rover Cardiff
Excellent service
I had a really bad experience with stratstone and said I would never return. Sinclair took over and thought I would call in as needed a new car. I was welcomed by Sean Watkins and all I can say is I picked up my new car 1/3. Sean made the whole experience special and will definitely be recommending the garage. How a salesperson can make a bad experience good again. Well done Sean
March 3, 2026
Reply from Sinclair Group - Sinclair Land Rover Cardiff
Hi Melanie, thank you for giving us a second chance and for sharing your amazing experience with Sean Watkins. We're glad to have him on our team and we appreciate your recommendation. Make sure to stop by and say hi anytime!
Best wishes,
Sinclair Land Rover Cardiff
Excellent personal service
From care taken to source the correct specification, to the delivery of the car,the whole process was professional and flexible.
March 3, 2026
Reply from Sinclair Group - Sinclair Land Rover Cardiff
Hi Ian, thank you for your kind words. We pride ourselves on providing professional and flexible service, from start to finish. Glad we were able to source the correct specification for you. Enjoy your new car!
Best wishes,
Sinclair Land Rover Cardiff
Excellent Customer Service
very good service and extremely professional in finding options for us to test drive and eventually purchase
February 28, 2026
Reply from Sinclair Group - Sinclair Land Rover Cardiff
Hi Rhodri, thank you for the kind words. It is our top priority to provide excellent service and ensure our clients find their perfect car. We are thrilled to hear that you had a positive experience with our team. Happy driving!
Best wishes,
Sinclair Land Rover Cardiff
Good people
Good people, proactive, responsive and motivated to provide strong customer service
February 19, 2026
Reply from Sinclair Group - Sinclair Land Rover Cardiff
Hi Miller, thank you for your five-star review. Our team is dedicated to exceeding your expectations and providing exceptional customer service. We appreciate your support and look forward to serving you again in the future!
Best wishes,
Sinclair Land Rover Cardiff
Really friendly and helpful people
Really friendly and helpful people, particularly Sophia. No pressure, listened to our priorities and preferences and found exactly the right vehicle for us. This was after Sophia had gone out of her way to locate a suitable car for us to test drive before making a decision. The trade in and financing was explained clearly and I was more than happy with the offer.
February 19, 2026
Reply from Sinclair Group - Sinclair Land Rover Cardiff
Hi Piers, thank you for your kind words about our team, especially Sophia. We are thrilled to hear that she made your car buying experience stress-free and enjoyable. Our top priority is always finding the perfect vehicle for our clients and we are happy to hear that we met your expectations. We appreciate your business and look forward to serving you again in the future.
Best wishes,
Sinclair Land Rover Cardiff
Genuine Salespeople
I have had 2 previous unhappy experiences with Stratstone Cardiff. Fortunately, The Sinclair Group have now transferred their solid values to the Cardiff Jaguar Garage. At the Test Drive, during the Sales negotiations & on the day of handover I was treated with polite respect & good humour. There was no hard sales technique or offhand behaviour. I would like to compliment Josh Sands on a very thorough service & I am delighted with the vehicle.
February 5, 2026
Unprompted review
Reply from Sinclair Group - Sinclair Land Rover Cardiff
Hi Robin, we are so thrilled to hear about your positive experience with our team at Sinclair Land Rover Cardiff. At Sinclair Group, we strive to provide our clients with exceptional service, from the test drive, to the day of handover, and throughout the entire client ownership. Thank you for your kind words and congratulations on your new vehicle!
Best wishes,
Sinclair Land Rover Cardiff
Sean Watkins or sales person
Sean Watkins or sales person was friendly informative and nothing was too much trouble.
H didn't rush us gave us all the time we needed to review our options and answer all our questions. He worked well with us to get the best option and choice of car. He even help direct us to alternative car insurers when my original insurer would not insure my new defender. We are delighted with our new defender.
the showroom was clean tidy and inviting.
February 1, 2026
Reply from Sinclair Group - Sinclair Land Rover Cardiff
Hi David, thank you for your kind words! Sean is a valued member of our team and we're thrilled to hear he provided exceptional service. We strive to make the car-buying process stress-free and are happy you had a great experience with us. Enjoy your new defender!
Best wishes,
Sinclair Land Rover Cardiff
Excellent Service by Ben and the team
Right from the first phone call and speaking to Ben Griffiths it was a pleasure to do business with Sinclair Land Rover. Every time I phoned to speak to Ben if he wasn't available then the others in the sales team would try to help or pass on messages for Ben to get back to me; which he did without fail.
In all the years of buying vehicles, including our company fleet vehicles it is the best experience I have ever had.
Thanks Ben!
February 2, 2026
Reply from Sinclair Group - Sinclair Land Rover Cardiff
Thank you for choosing Sinclair Land Rover Cardiff for your vehicle needs. Our team is dedicated to providing exceptional service and we're thrilled that Ben and the rest of our sales team were able to assist you. We hope you enjoy your new vehicle and we look forward to serving you again in the future!
Best wishes,
Sinclair Land Rover Cardiff
What a Transformation
What a difference from the former Stratsone JLR Branch on Hadfield Rd in Cardiff!
I used to dread coming here as the service was so bad but now , I’d happily come on a weekly basis !
A much more welcoming vibe all round , staff are incredibly friendly, nothing is too much trouble, service is as good as in any top restaurant!
Steph, the lady who looked after me while I was waiting was incredible, a business is nothing without good people and Sinclair have certainly got it spot on here !
February 3, 2026
Unprompted review
Reply from Sinclair Group - Sinclair Land Rover Cardiff
Hi Wayne, thank you so much for your kind words. We're thrilled to hear about your positive experience at what is now Sinclair Land Rover Cardiff. Our team prides themselves on providing exceptional service and creating a welcoming environment for our clients. We'll be sure to pass along your compliments to Steph and the rest of the staff. We look forward to seeing you again soon!
Best wishes,
Sinclair Land Rover Cardiff
Great service from the team at Sinclair
Great service from the team at Sinclair JLR Cardiff, with a special thanks to Sean the sales executive that dealt with my enquiry all the way through to picking up my new Defender.
The vehicle was presented as agreed, even though it had been raining it was very clean & dry, which unfortunately didnt last on the long journey home with relentless rain all the way.
Well worth the long trip though to deal with these guys.
January 31, 2026
Unprompted review
Reply from Sinclair Group - Sinclair Land Rover Cardiff
Thank you for your glowing review! We're thrilled that Sean provided excellent service and that your new Defender was presented as promised. Sorry to hear about the rain on your journey home, but we're glad you made the long journey to work with us, and we hope to continue serving you for many more years to come.
Best wishes,
Sinclair Land Rover Cardiff
Simply perfect …
All as you would expect from a premium brand, polite, professional and your made to feel special.
January 28, 2026
Reply from Sinclair Group - Sinclair Land Rover Cardiff
Hi Richard, thank you for your kind words. Providing excellent customer service and making our clients feel special is always a top priority for us. We're thrilled to hear that we met your expectations as a premium brand!
Best wishes,
Sinclair Land Rover Cardiff
Great experience and customer service
I had a great experience dealing with Tom Andrews at Sinclair Land Rover. From start to finish he was friendly, knowledgeable, and very easy to deal with. He took the time to understand what I was looking for, explained everything clearly, and kept me informed throughout the process. The dealership itself was welcoming and well run, which made the whole experience even better. Nothing ever felt rushed or pressured, and any questions I had were answered promptly and honestly. Overall, a really smooth and straightforward experience.
I’d happily recommend both Tom and Sinclair Land Rover.
December 19, 2025
Unprompted review
Reply from Sinclair Group - Sinclair Land Rover Cardiff
Hi Jamie, thank you for your wonderful review. We're thrilled to hear about your positive experience with Tom and our dealership. Our team strives to provide excellent client service and we're glad to hear we met your expectations. Thank you for choosing Sinclair Land Rover, we appreciate your recommendation!
Best wishes,
Sinclair Land Rover Cardiff
Spectacular service!
The service is outstanding, it's a lovely environment and the greeting (Stephanie thank you), is warm and you know you're in good hands.
Pleasure doing business with you all
December 18, 2025
Unprompted review
Reply from Sinclair Group - Sinclair Land Rover Cardiff
Hi Avril, thank you so much for your kind words. We pride ourselves on providing excellent service in a warm and inviting atmosphere. We appreciate your business and look forward to serving you again!
Best wishes,
Sinclair Land Rover Cardiff
Sadly a really disappointing experience
Sadly a really disappointing first 6 months of being a customer at this Cardiff branch; from being rushed to take car before month end to meet targets with outstanding works needing to be completed, having to chase for the work to be fulfilled months later, to more recently having a breakdown resulting in my car being on the forecourt for 10 days without being looked at.
Formal complaint raised, but still not even acknowledged over a week later!
Giving two stars as there are some individuals in the business who have been really helpful, but overall a seriously disappointing service.
Please do better for your customers Sinclair Land Rover Cardiff! For a premium brand, the service and customer experience so far has fallen really short!
December 18, 2025
Unprompted review
Reply from Sinclair Group - Sinclair Land Rover Cardiff
Hi Hannah, thank you for taking the time to share such detailed feedback. We’re genuinely sorry to read about your experience and the frustration this has caused - particularly given the expectations that come with a Range Rover and the premium level of service you should receive. What you’ve described, from the handover process through to the delay in addressing your breakdown and the lack of acknowledgement of your formal complaint, is not acceptable and falls short of our standards.
We do appreciate you recognising the efforts of some of our team, but it’s clear that the overall journey has not been the seamless, considered experience it should be, and for that, we apologise. We would very much like the opportunity to review this personally and ensure it is properly resolved for you. Please contact us at landrovercardiff@sinclairgroup.co.uk with your name and registration number, and a senior member of our management team will be in touch as a priority.
Thank you again for raising this - feedback like yours is vital in helping us improve the experience we deliver.
Best wishes,
Sinclair Land Rover Cardiff
Excellent and improved sales since…
Excellent and improved sales since ownership change. Bought a new LR Octa from Josh... genuine care throughout, nothing too much trouble. Good price for the p/ex. Happy motoring.
December 4, 2025
Reply from Sinclair Group - Sinclair Land Rover Cardiff
Hi Leonard, thank you for your review. We're thrilled to hear that you're enjoying the new Defender OCTA and have seen improved sales since our ownership change to Sinclair Group. Providing genuine care and going the extra mile for our clients is what we strive for. We appreciate your business and wish you happy motoring!
Best wishes,
Sinclair Land Rover Cardiff
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