First time using Sinclair Hay-on-Wye after the theft of my vehicle, and during the whole process ... the staff were incredible - kind, caring and understanding of my situation. Massive shout out to An... See more
Company replied
Location
Switch locationJavel Industrial Estate, LD3 0SL Brecon, GB
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As always, exceptional customer care at Sinclair Land Rover Hay on Wye. Our Defender was booked in for service & an issue with one of the fobs. Courtesy vehicle, prompt resolution of the fob problem... See more
Company replied
Very helpful. Booked in early and was no problem at all. Offered coffee while I waited. Vehicle ready on time and all beautifully washed. All members of staff friendly and obliging.
Company replied
We have been with Sinclair Land Rover Hay on Wye for many years. They are always so helpful and professional. Nothing is too much trouble for them, we cannot fault them . Angus on the service desk... See more
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Company details
About Sinclair Group - Sinclair Land Rover Hay-On-Wye
Written by the company
𝐖𝐞 𝐚𝐫𝐞 𝐒𝐢𝐧𝐜𝐥𝐚𝐢𝐫 𝐆𝐫𝐨𝐮𝐩.
We are proud to be Wales’ largest motor group and proud to be representing a selection of the world’s most prestigious automotive brands: AUDI, BYD, CUPRA, GWM ORA, HYUNDAI, JAGUAR, LAND ROVER, MERCEDES, SEAT, SKODA, VOLKSWAGEN and VOLKSWAGEN COMMERCIAL VEHICLES.
Throughout our over 75 years in business, our valued teams have driven excellence in all that they do.
We have evolved beyond all recognition over the years but we certainly haven't lost sight of our drive to deliver outstanding service to our valued customers at all times, which is something we will steadfastly provide as the Company continues to grow and enjoys future success.
So whether you're looking for a new or quality used car, require expert assistance with the maintenance, servicing or repair of an existing vehicle or seeking genuine manufacturer parts and accessories, you can call upon the Sinclair Group.
Contact info
Javel Industrial Estate, LD3 0SL, Brecon, United Kingdom
4.9
Excellent
361 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 75% of negative reviews
Typically replies within 1 month
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Sinclair garages purchase
Staff were friendly and approachable
New the product and fitted us with the correct car
August 16, 2026
Reply from Sinclair Group - Sinclair Land Rover Hay-On-Wye
Hi David, thank you so much for your kind review. We take pride in our knowledgeable and approachable staff who are dedicated to finding the perfect car for our clients. We are happy to hear that we could provide you with a positive experience. See you again soon!
Best wishes,
Sinclair Land Rover Brecon
Very helpful and efficient
Very helpful. Booked in early and was no problem at all.
Offered coffee while I waited. Vehicle ready on time and all beautifully washed. All members of staff friendly and obliging.
September 4, 2026
Unprompted review
Reply from Sinclair Group - Sinclair Land Rover Hay-On-Wye
Hi Jackie, thank you for the glowing review. We're so glad to hear that our team was helpful, accommodating, and made sure you had a great experience. It was our pleasure to have you and we hope to see you again soon!
Best wishes,
Sinclair Land Rover Brecon
First time using Sinclair after the…
First time using Sinclair Hay-on-Wye after the theft of my vehicle, and during the whole process ... the staff were incredible - kind, caring and understanding of my situation. Massive shout out to Angus who was my go to person. The level of customer service I received was exceptional, so much so that I will now continue using Sinclair Hay-on-Wye and travel the extra miles knowing that me and my vehicle will receive first class service. Huge thank you to everyone.
July 29, 2026
Unprompted review
Reply from Sinclair Group - Sinclair Land Rover Hay-On-Wye
Thank you for choosing Sinclair Land Rover Hay-on-Wye during such a difficult time. Our team takes great pride in providing exceptional client service and it means a lot to hear that we have earned your loyalty. We look forward to continue serving you and your vehicle with first class care. Thank you for the kind words and we are always here to help!
Best wishes,
Sinclair Land Rover Hay-on-Wye
Exceptional customer service!
As always, exceptional customer care at Sinclair Land Rover Hay on Wye.
Our Defender was booked in for service & an issue with one of the fobs. Courtesy vehicle, prompt resolution of the fob problem, all done in 24 hours & returned having had complimentary car wash.
August 28, 2026
Unprompted review
Reply from Sinclair Group - Sinclair Land Rover Hay-On-Wye
Hi Cath, thank you for your kind words about our service at Sinclair Land Rover Hay on Wye. We are thrilled to hear that you had a great experience with our team and that we were able to resolve your fob issue promptly. We appreciate your loyalty and look forward to serving you again in the future!
A very positive experience
I’ve used the Land Rover Hay on Wye dealership for 7/8 years since purchasing my LR Discovery Sport from them and have always received a polite and professional service from the staff there. I recently had a major service and repair done and Yaz and Angus were a pleasure to deal with and (as always) delightful, upbeat and kept me well informed of progress.
August 27, 2026
Unprompted review
Reply from Sinclair Group - Sinclair Land Rover Hay-On-Wye
Hi Laura, thank you for the kind words about our dealership and staff at Sinclair Land Rover Hay on Wye! We always strive to provide excellent service and are happy to hear that Yaz and Angus were able to assist you with your recent service and repairs. We truly appreciate your loyalty as a client for over 7 years. Thank you for choosing us as your trusted Land Rover dealership.
Excellent staff and service
Excellent staff and service. Well done first class experience.👍
August 27, 2026
Unprompted review
Reply from Sinclair Group - Sinclair Land Rover Hay-On-Wye
Hi Michael, thank you for the kind words! We are thrilled to hear that you had a first-class experience with our staff and service. It means the world to us that you recognised our hard work!
Best wishes,
Sinclair Land Rover Hay-on-Wye
Excellent service support and experience
August 18, 2026
Unprompted review
Reply from Sinclair Group - Sinclair Land Rover Hay-On-Wye
Hi Nicky, thank you for your kind words! We're thrilled to hear that you had an excellent experience with our client service team. Our team is dedicated to providing exceptional support to all of our clients. Thank you for choosing us!
Best wishes,
Sinclair Land Rover Hay-on-Wye
A professional service with helpful staff
A professional service with helpful staff from booking through to completion of MOT and Service.
August 11, 2026
Unprompted review
Reply from Sinclair Group - Sinclair Land Rover Hay-On-Wye
Hi Davina, thank you so much for the kind words! We strive to provide exceptional service and we're so happy to hear it was a positive experience for you from start to finish. We truly value your business and hope to see you again soon.
Best wishes,
Sinclair Land Rover Hay-on-Wye
Many years with Landrover Hay on Wye
We have been with Sinclair Land Rover Hay on Wye for many years. They are always so helpful and professional. Nothing is too much trouble for them, we cannot fault them . Angus on the service desk is very knowledgeable and a pleasure to talk to, plus Gemma is always pleasant and very helpful .
August 17, 2026
Unprompted review
Reply from Sinclair Group - Sinclair Land Rover Hay-On-Wye
Thank you so much for your kind words and loyalty, we truly appreciate it. Our team, especially Angus and Gemma, always strives to provide the best service experience for our clients. We hope to continue serving you for many more years to come!
Best wishes,
Sinclair Land Rover Hay-on-Wye
approved evoque
for the first time ever, i am delighted to say that the staff/service were first class, and i will have no hesitation in recommending them to others
August 15, 2026
Reply from Sinclair Group - Sinclair Land Rover Hay-On-Wye
Hi Colin, thank you for the glowing review! Our team at Sinclair Land Rover Hay-on-Wye is dedicated to providing exceptional service to our clients and we're so glad that you had a positive experience. We appreciate the recommendation and look forward to serving you again in the future!
Best wishes,
Sinclair Land Rover Hay-on-Wye
Reply from Sinclair Group - Sinclair Land Rover Hay-On-Wye
Hi Andy, thank you so much for your kind words! We're thrilled to hear that you enjoyed our location, facilities, and staff. We strive to provide the best experience for our clients and we're glad we hit the mark for you. We appreciate your support and hope to see you again soon.
Best wishes,
Sinclair Land Rover Hay-on-Wye
Very good customer service
Very good customer service. All questions answered, everything explained in detail and the whole experience was stress free.
August 10, 2026
Reply from Sinclair Group - Sinclair Land Rover Hay-On-Wye
Hi Sharon, thank you for taking the time to share your positive experience with our client service team! We strive to make every interaction stress-free and are thrilled to hear that we were able to answer all of your questions and provide detailed explanations. Your satisfaction is our top priority!
Best wishes,
Sinclair Land Rover Hay-on-Wye
Excellent from start to finish
Excellent from start to finish. From booking the car in to the service when at the facility it was all very professional & a great experience.
July 31, 2026
Unprompted review
Reply from Sinclair Group - Sinclair Land Rover Hay-On-Wye
Hi Gareth, thank you for your kind words! We strive to provide our clients with a professional and enjoyable experience from start to finish. We appreciate your support and look forward to continuing to serve you in the future.
Best wishes,
Sinclair Land Rover Hay-on-Wye
A very positive experience dealing with…
A very positive experience dealing with all the staff. I booked my Defender in for a full service and from the first communication to the last all worked flawlessly.
August 3, 2026
Unprompted review
Reply from Sinclair Group - Sinclair Land Rover Hay-On-Wye
Hi Andrew, thank you for sharing your positive experience with our staff! We strive to provide the best service possible and it's great to hear that your Defender service went flawlessly. We look forward to serving you again in the future.
Best wishes,
Sinclair Land Rover Hay-on-Wye
Excellent Dealership
Excellent, and pleasant service by everyone at Hay- on - Wye. I travel an hour, in order for them to deal with my car. There are other dealerships nearer but these are by far the best all round. Highly recommend. Treated as a person, with respect.
July 27, 2026
Unprompted review
Reply from Sinclair Group - Sinclair Land Rover Hay-On-Wye
Thank you so much for your wonderful review. We truly appreciate your loyalty and are thrilled to hear that you have received excellent and pleasant service every time you visit our dealership. We take great pride in treating our customers as individuals with the utmost respect. Your recommendation means a lot to us so thank you for choosing us as again.
Best wishes from all the team at Sinclair Land Rover Hay on Wye
A great first visit for my Evoque…
A great first visit for my Evoque hybrid on its first service. Easy to book and great customer care from start to finish. Plus a lovely clean shiny car to drive home. Thanks to all for a great professional experience.
July 28, 2026
Unprompted review
Reply from Sinclair Group - Sinclair Land Rover Hay-On-Wye
Hi Judith, thank you for choosing us for your first service. We're thrilled you had a great experience with us and we're happy to hear you enjoyed driving your shiny, clean Evoque home. We appreciate your feedback and look forward to serving you again in the future. Thank you for your support!
Best wishes,
Sinclair Land Rover Hay-on-Wye
Everything is just very well done
Everything is just very well done. I had a small issue with the boot not closing properly. When I was there they repaired the vehicle, did 2 recalls then cleaned the car inside and out. All this within 2 hours. The staff couldn't be more helpful and friendly.
Very smooth process.
July 16, 2026
Unprompted review
Reply from Sinclair Group - Sinclair Land Rover Hay-On-Wye
Hi Martin, thank you for choosing our business and taking the time to leave us a review! We're thrilled to hear that we were able to quickly and efficiently address any issues with your vehicle and provide exceptional service. We value your feedback and look forward to serving you in the future.
Best wishes,
Sinclair Land Rover Hay-On-Wye
Excellent service from all the staff…
Excellent service from all the staff and especially SP who dealt with our purchase.
July 17, 2026
Reply from Sinclair Group - Sinclair Land Rover Hay-On-Wye
Hi Suzy, thank you for your kind words. We're thrilled to know that you had such a positive experience with Spencer and our entire staff. We're committed to providing exceptional service to all of our clients, and we're grateful for your recognition. We look forward to assisting you with any future purchases!
Best wishes,
Sinclair Land Rover Hay-on-Wye
Approved, used Defender 110
From booking an appointment to viewing and eventually buying everything was spot on. Callum dealt with us superbly and made the whole process, which included part exchange as smooth as possible.
July 18, 2026
Reply from Sinclair Group - Sinclair Land Rover Hay-On-Wye
Hi Simon, thank you so much for your kind words. We're thrilled to hear that Callum provided you with exceptional service and made your buying experience seamless. It was a pleasure working with you and we appreciate your business. See you again soon!
Best wishes,
Sinclair Land Rover Hay-on-Wye
I have no qualms about awarding…
I have no qualms about awarding Sinclair Group a 5* rating. They offer an above average experience and importantly, I trust the workmanship. A seamless and dare I say, pleasant operation where your vehicle is given the best attention, and defects remedied by experienced mechanics. Front of House is good as well and the coffee (reported on before) is superb. All in all a good establishment, which I trust implicitly.
July 10, 2026
Unprompted review
Reply from Sinclair Group - Sinclair Land Rover Hay-On-Wye
Hello Mr Pugh. Thank you for your glowing review and for trusting us with your vehicle. We're thrilled to provide a first class experience and ensure your car is in the best hands. Our experienced mechanics are always here to help. And of course, we're happy to know you enjoy our coffee too.
We look forward to seeing you again here at Sinclair Land Rover Hay on Wye.
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