As always, exceptional customer care at Sinclair Land Rover Hay on Wye. Our Defender was booked in for service & an issue with one of the fobs. Courtesy vehicle, prompt resolution of the fob problem... See more
Location
Switch locationJavel Industrial Estate, LD3 0SL Brecon, GB
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We have been with Sinclair Land Rover Hay on Wye for many years. They are always so helpful and professional. Nothing is too much trouble for them, we cannot fault them . Angus on the service desk... See more
I’ve used the Land Rover Hay on Wye dealership for 7/8 years since purchasing my LR Discovery Sport from them and have always received a polite and professional service from the staff there. I recentl... See more
Fantastic experience at the Hay on Wye dealership. From the moment I first made contact about a Defender the tram have been exceedingly helpful, polite and accommodating. James dealt with my many qu... See more
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Company details
About Sinclair Group - Sinclair Land Rover Hay-On-Wye
Written by the company
𝐖𝐞 𝐚𝐫𝐞 𝐒𝐢𝐧𝐜𝐥𝐚𝐢𝐫 𝐆𝐫𝐨𝐮𝐩.
We are proud to be Wales’ largest motor group and proud to be representing a selection of the world’s most prestigious automotive brands: AUDI, BYD, CUPRA, GWM ORA, HYUNDAI, JAGUAR, LAND ROVER, MERCEDES, SEAT, SKODA, VOLKSWAGEN and VOLKSWAGEN COMMERCIAL VEHICLES.
Throughout our over 75 years in business, our valued teams have driven excellence in all that they do.
We have evolved beyond all recognition over the years but we certainly haven't lost sight of our drive to deliver outstanding service to our valued customers at all times, which is something we will steadfastly provide as the Company continues to grow and enjoys future success.
So whether you're looking for a new or quality used car, require expert assistance with the maintenance, servicing or repair of an existing vehicle or seeking genuine manufacturer parts and accessories, you can call upon the Sinclair Group.
Contact info
Javel Industrial Estate, LD3 0SL, Brecon, United Kingdom
4.9
Excellent
358 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 76% of negative reviews
Typically replies within 1 month
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Great service as always
Great service as always, Spencer kept us informed of progress, very helpful and knowledgeable nothing to much trouble 👍🏽
May 1, 2026
5 star service from every member of…
5 star service from every member of staff as always
Well done Sinclair (Hay on Wye)
April 20, 2026
Unprompted review
First class service again from Sinclair…
First class service again from Sinclair Landrover both Angus & Gemma are very helpful & friendly nothing is too much trouble for them.
See you again soon!
April 30, 2026
Unprompted review
Always a very friendly and chatty…
Always a very friendly and chatty staff, who really look after you
April 21, 2026
Unprompted review
Hay on wye sinclair
Hay on wye sinclair ! The journey from contacting the service dept and after care was exceptional !
Yasmin who handled my service is clearly a huge asset to the company . Yasmin is caring, customer service focused and warm / friendly and a great sense of humour . Yasmin made the whole process easy and stress free . Gemma also followed up via email to make sure I was happy ! Week done and I wouldn’t hesitate to recommend this dealership !
April 28, 2026
Unprompted review
Spencer was very helpful and patient.
Spencer was very helpful when we visited the showroom and he informed us about a number of vehicles which were suited to our needs so that we could make up our minds which we felt was the best fit.
April 19, 2026
Always helpful
Always helpful, friendly and efficient. Love that they wash my car.
April 9, 2026
Unprompted review
Reply from Sinclair Group - Sinclair Land Rover Hay-On-Wye
Hi Alison, thank you so much for your kind words. We're thrilled to know that you appreciate our helpful and friendly service, and we're happy to make sure your car is sparkling clean. We can't wait to serve you again soon!
Best wishes,
Sinclair Land Rover Hay-on-Wye
Superlative after sales customer service
Amazing customer service! Following my recent purchase of a new Land Rover Defender, I had some concerns regarding the car's performance. Dave Haynes at Sinclair was exceptionally responsive and arranged for the vehicle to be brought in and looked at very promptly. The service team were great; Terry Pepper in particular was a fount of knowledge and answered all questions in depth from both a technical and very practical perspective. Thank you team Sinclair!
April 17, 2026
Unprompted review
Reply from Sinclair Group - Sinclair Land Rover Hay-On-Wye
Thank you for choosing Sinclair Land Rover Hay-on-Wye for your Defender purchase! We are thrilled to hear about your positive experience with our Sales Specialist Dave Haynes, and dedicated service team and their exceptional response to your concerns. We appreciate your review and look forward to continuing to provide first-class client service.
Best wishes,
Sinclair Land Rover Hay-on-Wye
Great experience at this dealership…
Great experience at this dealership from start to finish.
Excellent customer service nothing was a problem
Dealt with in a great manner and felt like a valued customer
April 15, 2026
Unprompted review
Reply from Sinclair Group - Sinclair Land Rover Hay-On-Wye
Hi Ian, thank you so much for your five-star review. We strive to provide exceptional client service and we're thrilled to hear that you had a great experience from start to finish at our retailer. Our clients are our top priority and we're glad you felt valued. We appreciate your business and hope to see you again in the future!
Best wishes,
Sinclair Land Rover Hay-on-Wye
AIR BAG RECALL
Efficient friendly service for an air bag recall repair.
April 15, 2026
Unprompted review
Reply from Sinclair Group - Sinclair Land Rover Hay-On-Wye
Hi Bryn, thank you for your kind words and for trusting us with your air bag recall repair. We are dedicated to providing efficient and friendly service for all of our valued clients. We look forward to serving you again in the future!
Best wishes,
Sinclair Land Rover Hay-on-Wye
Spencer in sales was fantastic
Spencer in sales was fantastic, nothing was to much trouble for him and made the whole experience really enjoyable
February 15, 2026
Reply from Sinclair Group - Sinclair Land Rover Hay-On-Wye
Hi Blaise, thank you for your five-star review, We pride ourselves on providing exceptional client service and we're thrilled to hear that Spencer made your experience enjoyable. We look forward to serving you again in the future!
Best wishes,
Sinclair Land Rover Hay-on-Wye
Excellent customer service
December 17, 2025
Unprompted review
Reply from Sinclair Group - Sinclair Land Rover Hay-On-Wye
Hi Stephen, thank you for the wonderful feedback. We pride ourselves on providing exceptional client service and we are thrilled to have exceeded your expectations.
Best wishes,
Sinclair Land Rover Hay-on-Wye
Reply from Sinclair Group - Sinclair Land Rover Hay-On-Wye
Hello Graham. Thank you for your kind review We strive to provide excellent customer service and always listen to our customers' needs. We're happy to hear that we were able to assist you with everything you needed.
Best wishes from all the team here at Sinclair Land Rover Hay on Wye
Service
Just had a service on my Defender. Everything was perfect. From booking through to collecting the car. No issues at all
April 10, 2026
Unprompted review
Reply from Sinclair Group - Sinclair Land Rover Hay-On-Wye
Hi Gwyn, thank you for the fantastic review. We are thrilled to hear that your service experience with us was seamless from start to finish. We appreciate your business and look forward to seeing you again soon!
Best wishes,
Sinclair Land Rover Hay-on-Wye
Great experience
Great experience for my recent recall. Excellent customer service. Will definitely return when I am due to upgrade. Thank you!
April 7, 2026
Unprompted review
Reply from Sinclair Group - Sinclair Land Rover Hay-On-Wye
Hi Daman, thank you for choosing us for your recent recall. We are so happy to hear you had a great experience and we look forward to seeing you again when it's time to upgrade. Thank you for trusting us with your vehicle.
Best wishes,
Sinclair Land Rover Hay-on-Wye
The salesman Adrian who we have dealt…
The salesman Adrian who we have dealt with for years makes everything easy.
April 2, 2026
Reply from Sinclair Group - Sinclair Land Rover Hay-On-Wye
Hi Paul, thank you for your loyal support. We're thrilled to hear that Adrian has consistently provided you with a seamless experience. We value your business and look forward to serving you for many more years to come!
Best wishes,
Sinclair Land Rover Hay-on-Wye
Sinclair Hay on Wye maintaining the standard
I’ve had cars from JLR for over 15 years and the service I’ve had has always been excellent. Sinclair at Hay on Wye maintain the standard. Always a warm welcome, clear explanations of what is going to happen and efficient conclusion of work required. Good follow up always.
March 27, 2026
Unprompted review
Excellent service in all areas
Excellent service in all areas. Welcoming and efficient staff.
March 27, 2026
Unprompted review
Reply from Sinclair Group - Sinclair Land Rover Hay-On-Wye
Thank you for your kind words! Our team is dedicated to providing exceptional service in all areas. We're happy to hear we exceeded your expectations. We look forward to serving you again soon.
Best wishes,
Sinclair Land Rover Hay-on-Wye
Reply from Sinclair Group - Sinclair Land Rover Hay-On-Wye
Hi Mel, thank you for the kind words! We're thrilled to hear that you had a great experience with our team at Hay-on-Wye. Providing exceptional service is our top priority and we're grateful for your support.
Best wishes,
Sinclair Land Rover Hay-on-Wye
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