First time using Sinclair Hay-on-Wye after the theft of my vehicle, and during the whole process ... the staff were incredible - kind, caring and understanding of my situation. Massive shout out to An... See more
Location
Switch locationJavel Industrial Estate, LD3 0SL Brecon, GB
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As always, exceptional customer care at Sinclair Land Rover Hay on Wye. Our Defender was booked in for service & an issue with one of the fobs. Courtesy vehicle, prompt resolution of the fob problem... See more
Very helpful. Booked in early and was no problem at all. Offered coffee while I waited. Vehicle ready on time and all beautifully washed. All members of staff friendly and obliging.
We have been with Sinclair Land Rover Hay on Wye for many years. They are always so helpful and professional. Nothing is too much trouble for them, we cannot fault them . Angus on the service desk... See more
Company details
About Sinclair Group - Sinclair Land Rover Hay-On-Wye
Written by the company
𝐖𝐞 𝐚𝐫𝐞 𝐒𝐢𝐧𝐜𝐥𝐚𝐢𝐫 𝐆𝐫𝐨𝐮𝐩.
We are proud to be Wales’ largest motor group and proud to be representing a selection of the world’s most prestigious automotive brands: AUDI, BYD, CUPRA, GWM ORA, HYUNDAI, JAGUAR, LAND ROVER, MERCEDES, SEAT, SKODA, VOLKSWAGEN and VOLKSWAGEN COMMERCIAL VEHICLES.
Throughout our over 75 years in business, our valued teams have driven excellence in all that they do.
We have evolved beyond all recognition over the years but we certainly haven't lost sight of our drive to deliver outstanding service to our valued customers at all times, which is something we will steadfastly provide as the Company continues to grow and enjoys future success.
So whether you're looking for a new or quality used car, require expert assistance with the maintenance, servicing or repair of an existing vehicle or seeking genuine manufacturer parts and accessories, you can call upon the Sinclair Group.
Contact info
Javel Industrial Estate, LD3 0SL, Brecon, United Kingdom
4.9
Excellent
361 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 76% of negative reviews
Typically replies within 1 month
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Consistently Outstanding Service
This is my second vehicle from Sinclair Land Rover in Hay-on-Wye, and they’ve delivered yet again. I’ve just picked up my new Defender, and the experience was faultless from start to finish. The sales team are sharp, genuinely helpful, and make the process effortless. The service team back that up with the same high standard—professional, efficient, and easy to deal with.
Consistently excellent. This is exactly why I came back for a second vehicle. Highly recommended.
November 3, 2025
Reply from Sinclair Group - Sinclair Land Rover Hay-On-Wye
Hi Jonathan, thank you for choosing Sinclair Land Rover Hay-on-Wye, for your second vehicle! We are thrilled to hear about your faultless experience with our sales and service teams. Our goal is to always provide exceptional service and make your car buying process effortless. Thank you for trusting us and your recommendation! Happy driving in your new Defender.
Dave Haynes was fantastic from start to…
Dave Haynes was fantastic from start to finish. Kept us up to date throughout and could not have been more helpful! Thank you so much Dave and team.
November 3, 2025
Unprompted review
Reply from Sinclair Group - Sinclair Land Rover Hay-On-Wye
Hi Ian, thank you so much for your kind words! We strive to provide excellent service and it means a lot to us that you had such a positive experience with Dave and our team. We're grateful for your support!
Best wishes,
Sinclair Land Rover Hay-on-Wye
Reply from Sinclair Group - Sinclair Land Rover Hay-On-Wye
Thank you for your review! We are dedicated to providing exceptional communication and personalised service to all of our valued clients. Your satisfaction is our top priority. Thank you for choosing Sinclair Land Rover Hay-on-Wye!
Excellent service and follow up
Spencer was very helpful from when we first walked in the showroom. He was attentive but not pushy. Attention to detail when asking what we wanted out of a vehicle and ensured nothing was too much trouble Would thoroughly recommend them. Very many thanks
August 28, 2025
Unprompted review
Reply from Sinclair Group - Sinclair Land Rover Hay-On-Wye
Hi Howard, thank you so much for your kind words! Our team strives to provide exceptional service to every client, and it's wonderful to hear that Spencer was able to assist you in finding the perfect vehicle. We appreciate your recommendation and look forward to serving you again in the future. Thank you for choosing Sinclair Land Rover Hay-on-Wye!
Spencer Perks
Spencer could not have been more helpful, ensuring everything went through in a timely manner
October 1, 2025
Unprompted review
Reply from Sinclair Group - Sinclair Land Rover Hay-On-Wye
Hi Anthony, thank you for your kind words! It was a pleasure to assist you and we are happy to hear that everything went smoothly. We value your business and look forward to working with you again in the future.
Best wishes,
Sinclair Land Rover Hay-on-Wye
Spencer has been brilliant
Spencer has been brilliant. This is the second car we have purchased from him at this dealership in Land Rover Hay on Wye (several before when he was at other dealerships). Fantastic customer service as ever. Would whole heartedly recommend him. Thank you Spencer.
November 3, 2025
Unprompted review
Reply from Sinclair Group - Sinclair Land Rover Hay-On-Wye
Thank you for your kind review! We are thrilled that Spencer provided you with exceptional client service, and we appreciate your loyalty to Sinclair Land Rover Hay-on-Wye. Thank you for recommending him, and we look forward to serving you in the future.
We have just collected our Defender 90…
We have just collected our Defender 90 from Sinclair Landrover Hay on Wye.
We initially called in to see what stock they had. We were ushered ushered to Spencer the Salesman. He showed us all the vehicles that matched our requirements. He was very patient, helpful and very knowledgeable. On completing a deal he dealt with all the paperwork. Even changing to our personal registration. All we had to do was to insure it.
The dealership itself was very professional. The hospitality was great and they made the whole experience very enjoyable.
The vehicle was immaculately presented when we collected it and Spencer gave us loads of his time to explain around the vehicle.
I would definitely recommend them to anyone
November 12, 2025
Unprompted review
Reply from Sinclair Group - Sinclair Land Rover Hay-On-Wye
Thank you for choosing Sinclair Land Rover Hay-on-Wye for your Defender 90 purchase. We are delighted to hear that you had a great experience with Spencer, who went above and beyond to ensure you were satisfied with your vehicle and the entire process. We appreciate your recommendation and look forward to serving you again in the future!
I recently bought a Range Rover from…
I recently bought a Range Rover from Sinclair’s. Although Land Rover had a glitch in the system on the 1 st of September I was kept informed daily of what was happening until I collected my vehicle. I have been using Sinclair Hay on Wye for 15 years for regular servicing Angus has always been really helpful. However Spencer Perks helped me build the car of my dreams and when I collected it I couldn’t have been a nicer experience. People buy of people,Spencer really listened to what I wanted and navigated though the process from the beginning to the end which resulted in me getting exactly what I wanted . Thanks Spence ! I would truly recommend you to visit this garage if you appreciate excellent customer service.
Thanks again
Tracey Nicholls
October 16, 2025
Unprompted review
Reply from Sinclair Group - Sinclair Land Rover Hay-On-Wye
Hi Tracey, thank you for choosing Sinclair's for your dream car! We apologise for the glitch, but thank you for trusting us and our team to keep you informed every step of the way. We are thrilled to hear about your positive experience with Spencer and will continue to provide excellent client service. Thank you for recommending us!
Best wishes,
Sinclair Land Rover Hay-on-Wye
Great service courtesy call 2 days…
Great service courtesy call 2 days prior to the collection.
Service carried out and car delivered back the same day.
A no nonsence dealership that I prefer to use that is 25/30 miles from Hereford even though there is a dealership on the door step. (This speaks volumes)
November 7, 2025
Unprompted review
Reply from Sinclair Group - Sinclair Land Rover Hay-On-Wye
Hi Mark, thank you for your kind words and loyalty, we strive to provide excellent service and convenience to our clients. We appreciate your continued support and look forward to serving you in the future. Choosing us over a dealership closer to you speaks volumes, and we are grateful for your trust.
Best wishes,
Sinclair Land Rover Hay-on-Wye
5 Star - Highly recommend Spencer
Had a great experience with Spencer at Sinclair Land Rover, Hay-on-Wye when buying my Range Rover Evoque. He was friendly, honest, and made the whole process smooth and straightforward. The car was exactly as described and in excellent condition. Would definitely recommend Spencer to anyone looking for a quality vehicle and great service!
September 16, 2025
Unprompted review
Reply from Sinclair Group - Sinclair Land Rover Hay-On-Wye
Hi Lauren, thank you so much for the amazing review! Our team is delighted to hear that Spencer provided you with an exceptional car buying experience. It's our goal to make the process easy and enjoyable for our clients. We appreciate your recommendation and hope you continue to enjoy your Range Rover Evoque.
Best wishes,
Sinclair Land Rover Hay-on-Wye
Very good rewiew for Sinclair Land Rover
Had a great experience with Spencer Perks and Sinclair Land Rover at Hay-on-Wye. The whole process of buying my car was incredibly easy and quick — everything was handled professionally from start to finish. Couldn’t have asked for a smoother experience. Highly recommend!
October 10, 2025
Unprompted review
Reply from Sinclair Group - Sinclair Land Rover Hay-On-Wye
Hi Thaya, thank you for choosing Spencer Perks and Sinclair Land Rover at Hay-on-Wye! We strive to make the car-buying process easy and enjoyable for all of our clients. We're thrilled to hear that you had a great experience and we appreciate your recommendation. See you on the road!
James
James, has been amazing all the way through the purchase process considering all the issues with JLR and is still doing so.
November 2, 2025
Reply from Sinclair Group - Sinclair Land Rover Hay-On-Wye
Thank you so much for taking the time to leave this wonderful review, James! We are thrilled to hear that our team provided an amazing purchasing experience for you despite the challenges. We truly value your business and appreciate your support. Thank you again and we look forward to serving you in the future!
Excellent customer service
We have had excellent customer service from Spencer at Land Rover Hay on Wye. We have been particularly impressed with the follow up phone calls to check everything is going well with our new vehicle. Thankyou!
October 31, 2025
Unprompted review
Reply from Sinclair Group - Sinclair Land Rover Hay-On-Wye
Hi Moore, thank you for your wonderful review! Our team at Sinclair Land Rover Hay-on-Wye strives to exceed our clients' expectations, and we're happy to hear that Spencer provided you with excellent customer service and thorough follow-up. We appreciate your business and look forward to serving you again in the future. Thank you for choosing Sinclair Land Rover!
Range Rover Sport First Edition
After buying my 3 previous Range Rover Sport's from this dealership I naturally went back when it was time to change the car. I'd kept it for longer than I usually do and Sinclair in Hay on Wye have serviced it impeccably since purchase.
I was looked after by Spencer in the sales team who was patient and knowledgeable when discussing my requirements. Despite me calling several times previously and not managing to make a decision he was patient and never made me pressurised to make a decision .
I went for another Sport in the new body shape and Spencer managed to find a First Edition model which I am absolutely delighted with. In fact it makes me smile every time I get in the car.
The whole process was smooth and efficient and I'd highly recommend the dealership both from a sales perspective and also the service department where Angus is excellent.
October 3, 2025
Unprompted review
Reply from Sinclair Group - Sinclair Land Rover Hay-On-Wye
Thank you so much for sharing your experience, Ian! We are thrilled to have provided you with exceptional service and a vehicle that makes you smile. It's our pleasure to have you as a returning client and we look forward to serving you and your car needs in the future.
Best wishes,
Sinclair Land Rover Hay-on-Wye
A good experience all round.
From the very outset communication was great. I dealt with Spencer Perks who has gone out of his way to help - including coming in to see me on his day off. he did not try to oversell the used vehicle I bought but was knowledgeable and realistic. Paperwork was complicated by extraneous factors but all worked very well. I felt looked after.
The delivery also went very well and Paul Rees was a nice guy.
November 10, 2025
Unprompted review
Reply from Sinclair Group - Sinclair Land Rover Hay-On-Wye
Hi Mark, thank you for taking the time to share your positive experience with us! We are thrilled to hear that Spencer Perks provided excellent service and went above and beyond for you. We always strive to make the car-buying process smooth and enjoyable. Thank you for choosing us and we hope you continue to enjoy your used vehicle.
Excellent Experience
An excellent experience having not visited this dealership for some years . Staff were very good , efficient and informative .
Well done to all and keep up the excellent work .
November 6, 2025
Unprompted review
Reply from Sinclair Group - Sinclair Land Rover Hay-On-Wye
Hi Simon, thank you for your kind words! We are thrilled to hear that you had an excellent experience at Sinclair Land Rover Hay-on-Wye. We strive to provide exceptional service and we are glad to hear that our staff was efficient and informative. Thank you for choosing us and we look forward to serving you in the future!
Always great service from this garage…
Always great service from this garage especially Kat and Angus on the service desk. Nothing is too much of a problem for them. And my car always comes back nicely valeted.
November 5, 2025
Unprompted review
Reply from Sinclair Group - Sinclair Land Rover Hay-On-Wye
Hi Denise, thank you for your kind words! We are committed to providing exceptional service and it is an honour to have Kat and Angus on our team. We are so glad to hear that your car is always well taken care of at Sinclair Land Rover Hay-on-Wye. See you again soon!
Great service and professional.
Great service and professional assistance from a much valued team, Kat and Angus at Hay On Wye.
Nothing is too much trouble for them and the support from Kat at all times has been outstanding.
October 24, 2025
Unprompted review
Reply from Sinclair Group - Sinclair Land Rover Hay-On-Wye
Hi Frank, thank you for your kind words. We strive to provide exceptional service and support to all of our clients. It's always a pleasure to work with you.
Best wishes,
Sinclair Land Rover Hay-on-Wye
My Defender 22,000 mile service was…
My Defender 22,000 mile service was smooth and efficient. I waited in reception with a coffee and two hours later it was finished and valeted. I couldn’t ask for any more.
October 31, 2025
Unprompted review
Reply from Sinclair Group - Sinclair Land Rover Hay-On-Wye
Hi Tim, thank you for choosing us for your Defender's service. We're glad to hear it was smooth and efficient, and that you enjoyed our waiting area. We're dedicated to providing exceptional service and we appreciate your feedback!
Best wishes,
Sinclair Land Rover Hay-on-Wye
Great experience
Recall service on my car completed within promised time frame.
Very friendly & helpful staff.
Will definitely use again
October 30, 2025
Unprompted review
Reply from Sinclair Group - Sinclair Land Rover Hay-On-Wye
Thank you for taking the time to leave this positive review! We are delighted to hear that our recall service met your expectations and we look forward to working with you again in the future. Our staff takes pride in their friendly and helpful client service. Have a wonderful day Uncle Bryn!
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