First time using Sinclair Hay-on-Wye after the theft of my vehicle, and during the whole process ... the staff were incredible - kind, caring and understanding of my situation. Massive shout out to An... See more
Location
Switch locationJavel Industrial Estate, LD3 0SL Brecon, GB
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As always, exceptional customer care at Sinclair Land Rover Hay on Wye. Our Defender was booked in for service & an issue with one of the fobs. Courtesy vehicle, prompt resolution of the fob problem... See more
Very helpful. Booked in early and was no problem at all. Offered coffee while I waited. Vehicle ready on time and all beautifully washed. All members of staff friendly and obliging.
We have been with Sinclair Land Rover Hay on Wye for many years. They are always so helpful and professional. Nothing is too much trouble for them, we cannot fault them . Angus on the service desk... See more
Company details
About Sinclair Group - Sinclair Land Rover Hay-On-Wye
Written by the company
𝐖𝐞 𝐚𝐫𝐞 𝐒𝐢𝐧𝐜𝐥𝐚𝐢𝐫 𝐆𝐫𝐨𝐮𝐩.
We are proud to be Wales’ largest motor group and proud to be representing a selection of the world’s most prestigious automotive brands: AUDI, BYD, CUPRA, GWM ORA, HYUNDAI, JAGUAR, LAND ROVER, MERCEDES, SEAT, SKODA, VOLKSWAGEN and VOLKSWAGEN COMMERCIAL VEHICLES.
Throughout our over 75 years in business, our valued teams have driven excellence in all that they do.
We have evolved beyond all recognition over the years but we certainly haven't lost sight of our drive to deliver outstanding service to our valued customers at all times, which is something we will steadfastly provide as the Company continues to grow and enjoys future success.
So whether you're looking for a new or quality used car, require expert assistance with the maintenance, servicing or repair of an existing vehicle or seeking genuine manufacturer parts and accessories, you can call upon the Sinclair Group.
Contact info
Javel Industrial Estate, LD3 0SL, Brecon, United Kingdom
4.9
Excellent
361 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 76% of negative reviews
Typically replies within 1 month
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Recent RR Purchase
I recently purchased a RR Vogue from this dealership and my contact was James Rousell - I cannot rate him highly enough. From start to finish the process was a breeze, extremely attentive, incredible customer service, superb timing on receipt of information and dealing with various requests. I had a 7 hr round trip and it was well worth it. On the day, all individuals we spoke to were professional and courteous. Despite dealing with dozens of people week in and week out, the customer service did not slip at all. James was a huge credit to the team, but it is clear the overall group is running a very slick and professional operation. Faultless!
November 28, 2025
Unprompted review
Reply from Sinclair Group - Sinclair Land Rover Hay-On-Wye
Hi Jamie, thank you so much for choosing our dealership and for leaving such a glowing review! We are thrilled to hear that James provided you with exceptional client service throughout your entire car buying process. We pride ourselves on delivering a seamless experience and it means a lot to our team to hear your positive feedback. Thank you for making the trip and we are honored to have you as a satisfied client.
Best wishes,
Sinclair Land Rover Brecon
Excellent service
Excellent service.
Friendly and helpful informative staff and kept up to date on costs and timings
November 27, 2025
Unprompted review
Reply from Sinclair Group - Sinclair Land Rover Hay-On-Wye
Hi Charlotte, thank you for the glowing review! Our team takes great pride in providing excellent service and keeping our clients informed every step of the way. We appreciate your feedback and hope to work with you again in the future.
Best wishes,
Sinclair Land Rover Brecon
My experience was made even better
My experience at the Sinclair Group, Hay on Wye was made even better by the excellent service provided by the sales executive Adrian Davies. I went to look at the cars and came away with a fantastic purchase.
October 27, 2025
Unprompted review
Reply from Sinclair Group - Sinclair Land Rover Hay-On-Wye
Hi Trevor, thank you for taking the time to leave such a positive review! We are thrilled to hear that Adrian provided excellent service and helped you find a fantastic purchase. We appreciate your business and hope to see you again at the Sinclair Group in Hay-on-Wye.
Always a pleasure visiting Hay on Wye
Always a pleasure visiting Hay on Wye, friendly professional staff.
November 27, 2025
Unprompted review
Reply from Sinclair Group - Sinclair Land Rover Hay-On-Wye
Hi John, thank you for the kind words! We are grateful to have such a wonderful team at Hay-on-Wye and we are delighted to hear that you had a pleasant experience with us. We hope to see you again soon.
Best wishes,
Sinclair Land Rover Hay-on-Wye
Excellent service throughout
Excellent service throughout, could not have asked for better. Highly commended, Adrian was our sales staff and he kept us up to date.
November 7, 2025
Unprompted review
Reply from Sinclair Group - Sinclair Land Rover Hay-On-Wye
Hi John, thank you for your glowing review! We are thrilled to hear that you had such a great experience with our team, especially Adrian. We pride ourselves on providing excellent service and are honored to be highly commended by you. Thank you for choosing Sinclair Land Rover Hay-on-Wye.
I wouldn’t go anywhere else!
This is the third new Landrover I have bought from this dealership. I’d never go anywhere else, Adrian in Sales, Kat and Angus on Service Reception make every visit a pleasure. In fact every person I have had contact with with here has been nothing but professional and friendly.
October 24, 2025
Unprompted review
Reply from Sinclair Group - Sinclair Land Rover Hay-On-Wye
Hi Mary, thank you so much for your continued loyalty! We're thrilled to hear that our team, especially Adrian, Kat, and Angus, have made your visits enjoyable. We strive to provide exceptional service to all of our clients and we look forward to continuing to exceed your expectations in the future. Thanks again for choosing Sinclair Land Rover Hay-on-Wye!
Our purchase of an Evoque was handled expertly and in a very pleasant manner.
Our purchase of an Evoque was handled by Mr James Rousell. To say he was helpful is an understatement as he went out of his way to provide a first class service in answering all questions in a straightforward manner and arranging four test drives to enable a discerning (fussy) purchaser to be completely satisfied. We travelled a round trip of some 120 miles to secure the car and it was well worth it. Dealership and especially James highiy recommended. Gwynne Jones.
November 18, 2025
Unprompted review
Reply from Sinclair Group - Sinclair Land Rover Hay-On-Wye
Thank you for the glowing review, Gwynne! It was our pleasure to provide you with a first-class service and we are thrilled to hear that you were completely satisfied with your purchase. Client satisfaction is our top priority and we are happy to go above and beyond to make it happen. Thank you for choosing Sinclair Land Rover Hay-on-Wye, and we look forward to serving you in the future.
Great service been using this dealer…
Great service been using this dealer ship for years using the same sales man, allways feel welcome will keep on visiting.
October 14, 2025
Unprompted review
Reply from Sinclair Group - Sinclair Land Rover Hay-On-Wye
Hi Leanne, thank you for being a loyal client and trusting us with your vehicle needs for years! It's our pleasure to always make you feel welcome and provide exceptional service. We look forward to continuing to serve you.
Best wishes,
Sinclair Land Rover Hay-on-Wye
Range Rover Sport
I bought a Sport in September. Service and customer care was first class. Special mention to Dave Haynes, top guy!
October 1, 2025
Unprompted review
Reply from Sinclair Group - Sinclair Land Rover Hay-On-Wye
Hi Jason, thank you for your kind words! We're thrilled to hear that you had a first class experience with our service and customer care. We'll be sure to pass along your special recognition to Dave Haynes. Thank you for choosing Sinclair Land Rover Hay-on-Wye!
I have bought a number of cars from…
I have bought a number of cars from Sinclair HoW, I’ve always dealt with Dave Haynes and he is great, helpful, goes the extra mile and always answers or returns my calls. Would not hesitate to recommend both. For me it’s a 2 hour drive, but he knocks the local LR dealers into a cocked hat!
October 28, 2025
Unprompted review
Reply from Sinclair Group - Sinclair Land Rover Hay-On-Wye
Hi Nicolas, thank you so much for choosing Sinclair Land Rover Hay-on-Wye for your car purchases! We are thrilled to hear that Dave Haynes has provided you with exceptional service and has gone above and beyond to meet your needs. We truly appreciate your recommendation and look forward to continuing to exceed your expectations. Drive safe and see you on the road!
Very satisfied customers
We collected our Range Rover Sport today from the Hay &Wye dealership. We travel over 60 miles when there is a nearer garage and the reason for this is due to Spencer Perks. This is the second car we have purchased through Spencer. He has a cool relaxing persona, not pushy, is knowledgeable and thus making the whole process enjoyable. Spencer even bought in mince pies for us to have with coffee when negotiating the purchase.
My husband is meticulous when purchasing a car and Spencer goes that extra mile to make sure that the car is perfect and all boxes are ticked.
The handover today was theatrical with the car ready to be unveiled. This gave us a Waw moment to finally see our car. Spencer took time to run through everything before we left the forecourt.
We are 100% happy with how Spencer handled everything from start to finish and would highly recommend anyone interested in purchasing a car to deal with Spencer. You will not be disappointed.
Also a thank you to Matt Sales Manager and Angus who manages the service section. This is a very friendly and welcoming dealership.
November 21, 2025
Unprompted review
Reply from Sinclair Group - Sinclair Land Rover Hay-On-Wye
Hi Janet, thank you for choosing Sinclair Land Rover Brecon, and for the glowing review! We are so happy to hear that you had a positive experience with Spencer and our team. We pride ourselves on providing exceptional client service and are thrilled that we were able to make your vehicle purchase an enjoyable one. Your loyalty means the world to us, and we look forward to serving you again in the future. Thank you for your recommendation!
I took my car to Hay on Wye for an MOT…
I took my car to Hay on Wye for an MOT today. As expected the service was exemplary. Timely, polite, and professional service. Thank you.
November 18, 2025
Unprompted review
Reply from Sinclair Group - Sinclair Land Rover Hay-On-Wye
Hi Chris, thank you for your kind feedback. We pride ourselves on providing exemplary and timely service to all our clients. We're glad you had a great experience at Hay-on-Wye and we look forward to seeing you again in the future.
Dave always gives us exceptional…
Dave always gives us exceptional service and goes above and beyond what we would expect from a garage. Car sorted, cleaned inside and out and returned charged. Couldn’t ask for more. Thank you!
November 14, 2025
Unprompted review
Reply from Sinclair Group - Sinclair Land Rover Hay-On-Wye
Hi Joanna, thank you for sharing your experience, we are thrilled to hear that Dave exceeded your expectations and went above and beyond to take care of your car. We appreciate your kind words and look forward to providing exceptional service for all your future car needs. Thank you for choosing Sinclair Land Rover.
Always use Sinclair at the Hay on Wye branch.
Always use Sinclair Landrover , Hay on Wye.......special mention of Angus at the service desk, very knowledgeable when it comes to Landrovers, efficient and polite as are the staff that i have met there.
November 18, 2025
Unprompted review
Reply from Sinclair Group - Sinclair Land Rover Hay-On-Wye
Hi Murray, thank you for your kind words and loyalty to Sinclair Land Rover, Hay-on-Wye! We are so glad to hear that Angus provided knowledgeable and efficient service at our service desk. Our team strives to provide the best experience for our clients every day. Thank you for choosing us for your Land Rover needs.
Buying a new vehicle from Sinclair Hay on Wye
Sinclair Hay on Wye had been servicing my Discovery for many years and they were the natural choice when it needed to be replaced. David Hayes helped me navigate to where I wanted to be with regard to model, extras, availability, price and financing. Throughout he was responsive, very knowledgeable but not pushy making buying the new Range Rover a very painless process. Unfortunately delivery was delayed by the cyber attack but I did feel that Sinclair were doing everything they could to compensate for the inconvenience this caused their customers.
September 1, 2025
Unprompted review
Reply from Sinclair Group - Sinclair Land Rover Hay-On-Wye
Thank you for choosing Sinclair Land Rover Hay-on-Wye for your new Range Rover! We are thrilled that our team, led by David Hayes, was able to make the buying process painless and help you find the perfect model and extras. We apologise for the delay, but rest assured we are doing everything possible to make up for it. Thank you for your continued support!
Buying a new Defender
Our experience with Dave and the whole team was great. Dave gave us regular updates on the progress of our vehicle, throughout the difficulties Land Rover have faced over the last couple of months. They were all extremely helpful and I would absolutely buy from them again.
November 14, 2025
Unprompted review
Reply from Sinclair Group - Sinclair Land Rover Hay-On-Wye
Hi Emily, thank you for your positive review! We are thrilled to hear that you had a great experience with Dave and our team. We strive to provide excellent service and we are happy to see that it made a difference for you. We would love to have the opportunity to assist you again in the future.
Best wishes,
Sinclair Land Rover Hay-on-Wye
Excellent service
Excellent service. My car was recalled for a security update and it was booked in with ease and the work was carried out. They were very helpful and carried out a health check on my car and even washed it. Thank you!
November 13, 2025
Unprompted review
Reply from Sinclair Group - Sinclair Land Rover Hay-On-Wye
Hi Emily, thank you so much for sharing your positive experience with us! We are thrilled to hear that you enjoyed our excellent service and that everything went smoothly with your car's security update. We are always happy to provide our clients with a thorough health check and a complimentary car wash. We look forward to serving you again in the future at Sinclair Land Rover.
Spencer Perks and Mat
Spencer Perks and Mat were both very helpful in helping us with the purchase of our Range Rover Sport. Thank you
October 3, 2025
Unprompted review
Reply from Sinclair Group - Sinclair Land Rover Hay-On-Wye
Hi David, thank you for your kind words! It was our pleasure to assist you with your Range Rover Sport purchase. We are glad that Spencer Perks and Mat were able to provide you with exceptional service. Drive safe and enjoy your new car!
Best wishes,
Sinclair Land Rover Brecon
SInclair Land Rover at Hay-on-Wye (and…
SInclair Land Rover at Hay-on-Wye (and Dave Haynes in particular) is such a refreshing/positive change from a 'typical' car dealership. They are, in the best possible sense, just a little old-fashioned... no pushiness whatsoever, genuine focus on the customer, and clearly very happy to go the extra-mile to deliver a great buying experience. In short, Dave and the rest of the team treated me like an individual, rather than just another sales prospect... the result of course, was that they got my business... and they will in future too! Very highly recommended.
September 17, 2025
Unprompted review
Reply from Sinclair Group - Sinclair Land Rover Hay-On-Wye
Hi John, thank you for taking the time to share your experience, we're delighted to hear that Dave and the team at Sinclair Land Rover Hay-on-Wye, were able to provide you with a personalised and pressure-free car buying experience. We pride ourselves on putting our client's first and we're thrilled to have earned your business. We look forward to serving you in the future!
Hay on Wye Land Rover
Dave at Hay on Wye Land Rover, went above and beyond to assist us in the recent purchase of our vehicle, even staying well past closing time to answer all of our questions. Collection day was equally smooth with Dave taking time to run through the controls and ensure we were totally happy before leaving the forecourt. We have dealt with this company for over twenty years, so that speaks for itself.
November 14, 2025
Unprompted review
Reply from Sinclair Group - Sinclair Land Rover Hay-On-Wye
Hi Anon, thank you for your kind words and loyal support over the years! We are thrilled to hear that Dave provided exceptional service during your recent purchase at Sinclair Land Rover Hay-on-Wye. Our team takes pride in going above and beyond for our clients, and we are so glad you had a smooth and enjoyable experience. Happy driving!
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