I recently purchased a Land Rover Discovery from Sinclair Ludlow and the whole process from start to finish has been an exceptional example of excellent customer service. I telephoned in the morning and very quickly and painlessly agreed a price with the sales manager Will. I was then contacted by James who made it all happen. I can’t praise James enough as he made the whole experience an efficient and pleasurable experience, something I wouldn’t normally say about buying a car. The showroom was some distance from me but worth the trip and when I collected the vehicle it was serviced and immaculate. Despite the travel I would undoubtedly return to Sinclair Ludlow for my next vehicle. First class all round - well done James.

We have been customers with Sinclair and have always found them to be very helpful, nothing is too much trouble and they provide excellent customer service.
If visiting for any reason relating to our car, they ensure that all customer needs are met, very efficient /informative and very helpful.

Excellent model range available to try.
Very knowledgeable and friendly staff across the business predominantly in the sales and service depts.

Great comms throughout. Mark Sutcliffe was very courteous and professional.

Sophie was fantastic from start to finish

Excellent customer service from Sophie from enquiry to purchase.

Mark at Sinclair was helpful without pressure. Advised where necessary and got the car we wanted at what I consider a fair price.

Personable and Friendly

Excellent communication and proactive without being pushy. Very accommodating

Everything was straight forward from start to finish, great customer service, and Sophie went the extra mile. Second vehicle, and both times it was very easy.

Great service from Jess as always! My 2nd Defender in 12 months!

Phil in Landrover sales Ludlow was great to deal with. We purchased a new Defender 90 hardtop and from enquiry to collecting was a week.
Phil was very good at communicating all the was through. Well done

Lovely people to deal with...very helpful and knowledgeable and not pushy.

Great service - caring staff, great car

I’ve started to notice that some upmarket dealership groups seem to be forgetting the basics — simple manners and how to treat people properly.

There’s an assumption at times that if you don’t fit the “stereotypical” premium car buyer, you’re not worth engaging with. That’s a mistake.

A customer is a customer.

That’s exactly why my experience at Ludlow stood out so much. Warm, professional, and respectful throughout, with no assumptions and no pressure. Exactly how it should be.

Other dealerships could learn a lot from this approach.

Brilliant service and very helpful not pushy at all.

Excellent customer service Sophie Phillips went above and beyond. This is our 3rd vehicle from this dealership and can highly recommend Ludlow .

First point of contact was Sophie, after using their online valuation tool, and from that moment the transaction effortlessly glided along. Sophie is calm and helpful and made the whole process incredibly straighforward. I would highly recommend the Sinclair Ludlow team and especially Sophie.

I have bought four cars from Mark Sutcliffe, his patience and overall willingness to help is why he is my go too. He is an asset to the Sinclair group, I would recommend anyone to this dealership, hands down the best, Thank you once again Mark, exemplary service as always.