Excellent salesman not pushy friendly & polite .Showroom was well laid out all the staff were welcoming & friendly. Got the service we were very happy with & would definitely go back .Would very high... See more
Location
Switch locationParys Road, SY8 1YR Ludlow, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Mike (sales) constantly kept me informed as we moved through the purchase with both calls & emails. On collection day the car was beautifully prepped. Paperwork all very well explained & the handover... See more
Company replied
Yet another great experience, second Defender from these guys. Dealt with Philip in sales who was new to his role but still very helpful and considerably knowledgeable even though he was a newby!... See more
Company replied
We recently purchased a new Range Rover Velar and couldn’t be happier with the experience. Despite the well-known challenges currently affecting JLR, Mark at [Dealership Name] went above and beyond... See more
Company replied
Company details
About Sinclair Group - Sinclair Land Rover Ludlow
Written by the company
𝐖𝐞 𝐚𝐫𝐞 𝐒𝐢𝐧𝐜𝐥𝐚𝐢𝐫 𝐆𝐫𝐨𝐮𝐩.
We are proud to be Wales’ largest motor group and proud to be representing a selection of the world’s most prestigious automotive brands: AUDI, BYD, CUPRA, GWM ORA, HYUNDAI, JAGUAR, LAND ROVER, MERCEDES, SEAT, SKODA, VOLKSWAGEN and VOLKSWAGEN COMMERCIAL VEHICLES.
Throughout our over 75 years in business, our valued teams have driven excellence in all that they do.
We have evolved beyond all recognition over the years but we certainly haven't lost sight of our drive to deliver outstanding service to our valued customers at all times, which is something we will steadfastly provide as the Company continues to grow and enjoys future success.
So whether you're looking for a new or quality used car, require expert assistance with the maintenance, servicing or repair of an existing vehicle or seeking genuine manufacturer parts and accessories, you can call upon the Sinclair Group.
Contact info
Parys Road, SY8 1YR, Ludlow, United Kingdom
4.8
Excellent
210 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 69% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Sinclair Group - Sinclair Land Rover Ludlow
Hi Angus, thank you for the kind words! Our team takes pride in providing personalised and friendly service to our valued clients. We look forward to continuing to exceed your expectations in the future.
Best wishes,
Sinclair Land Rover Ludlow
Excellent communication and proactive…
Excellent communication and proactive without being pushy. Very accommodating
June 2, 2026
Reply from Sinclair Group - Sinclair Land Rover Ludlow
Thank you for your kind words! We pride ourselves on excellent communication and accommodating our clients' needs. It was our pleasure to work with you!
Best wishes,
Sinclair Land Rover Ludlow
Exemplary Service
Everything was straight forward from start to finish, great customer service, and Sophie went the extra mile. Second vehicle, and both times it was very easy.
May 31, 2026
Reply from Sinclair Group - Sinclair Land Rover Ludlow
Hi Mr Blackburn, thank you for your kind words. We're thrilled to hear that you had a smooth and positive experience with our client service, and that Sophie went above and beyond for you. We appreciate your continued business and look forward to serving you in the future.
Best wishes,
Sinclair Land Rover Ludlow
Great service from Jess as always
Great service from Jess as always! My 2nd Defender in 12 months!
April 22, 2026
Reply from Sinclair Group - Sinclair Land Rover Ludlow
Hi Matthew, thank you so much for your continued support. It's an honor to have you as a loyal client. We're thrilled to hear that Jess provided great service once again and we hope you continue to enjoy your Defender. Thank you for choosing Sinclair Land Rover Ludlow!
Phil @ LandroverLudlow was great
Phil in Landrover sales Ludlow was great to deal with. We purchased a new Defender 90 hardtop and from enquiry to collecting was a week.
Phil was very good at communicating all the was through. Well done
May 10, 2026
Reply from Sinclair Group - Sinclair Land Rover Ludlow
Hi Mark, thank you for your wonderful review. We're thrilled to hear that Phil was able to provide excellent service and a smooth purchasing experience for your new Defender 90. We are committed to making the car buying process seamless and enjoyable. Congratulations on your new vehicle.
Best wishes,
Sinclair Land Rover Ludlow
Lovely people to deal with...very…
Lovely people to deal with...very helpful and knowledgeable and not pushy.
May 4, 2026
Reply from Sinclair Group - Sinclair Land Rover Ludlow
Hi David, thank you for your kind words! Our team takes pride in providing helpful and knowledgeable service without being pushy. We appreciate your support and look forward to serving you again.
Best wishes,
Sinclair Land Rover Ludlow
Reply from Sinclair Group - Sinclair Land Rover Ludlow
Hi Paul, we are thrilled to hear that you had a positive experience with our service and staff! We strive to provide exceptional client care and are glad to know that you were happy with your vehicle. Thank you for choosing us!
Best wishes,
Sinclair Land Rover Ludlow
How's buying a car should be.
I’ve started to notice that some upmarket dealership groups seem to be forgetting the basics — simple manners and how to treat people properly.
There’s an assumption at times that if you don’t fit the “stereotypical” premium car buyer, you’re not worth engaging with. That’s a mistake.
A customer is a customer.
That’s exactly why my experience at Ludlow stood out so much. Warm, professional, and respectful throughout, with no assumptions and no pressure. Exactly how it should be.
Other dealerships could learn a lot from this approach.
April 4, 2026
Reply from Sinclair Group - Sinclair Land Rover Ludlow
Thank you for your five star review. At Ludlow, we strive to always make our clients feel welcome and valued. Your satisfaction is our top priority and we appreciate your feedback.
Best wishes,
Sinclair Land Rover Ludlow
Brilliant service and very helpful not…
Brilliant service and very helpful not pushy at all.
April 2, 2026
Reply from Sinclair Group - Sinclair Land Rover Ludlow
Hi Andrew, thank you for your five-star review! We pride ourselves on offering excellent service without the pressure of sales tactics. It's always a pleasure to assist our clients. We look forward to welcoming you back soon.
Best wishes,
Sinclair Land Rover Ludlow
Excellent customer service Sophie…
Excellent customer service Sophie Phillips went above and beyond. This is our 3rd vehicle from this dealership and can highly recommend Ludlow .
April 1, 2026
Reply from Sinclair Group - Sinclair Land Rover Ludlow
Hi Diane, thank you so much for your five star review. We are thrilled to have Sophie on our team, and we're even more thrilled to have you as a loyal client. Thank you for choosing us for your 3rd vehicle, we truly appreciate your recommendation of Sinclair Land Rover Ludlow.
Effortlessly simple
First point of contact was Sophie, after using their online valuation tool, and from that moment the transaction effortlessly glided along. Sophie is calm and helpful and made the whole process incredibly straighforward. I would highly recommend the Sinclair Ludlow team and especially Sophie.
March 29, 2026
Reply from Sinclair Group - Sinclair Land Rover Ludlow
Hi Jason, thank you for your kind words and recommendation. We are so happy to hear that Sophie provided you with exceptional service and made the transaction easy for you. We strive to exceed our clients' expectations and we are thrilled to have met yours. Thank you for choosing Sinclair Land Rover Ludlow, we appreciate your business!
I have bought four cars from Mark…
I have bought four cars from Mark Sutcliffe, his patience and overall willingness to help is why he is my go too. He is an asset to the Sinclair group, I would recommend anyone to this dealership, hands down the best, Thank you once again Mark, exemplary service as always.
March 30, 2026
Reply from Sinclair Group - Sinclair Land Rover Ludlow
Hi Colleen, thank you for your support and loyalty, we are thrilled to have earned your trust and business. Mark is truly dedicated to providing exceptional service to our valued clients like you. We appreciate your recommendation and look forward to continuing to be your go-to dealership for all your Land Rover needs.
Best wishes,
Sinclair Land Rover Ludlow
Used Landrover Buyer Experience
Was looking for a Landrover last year, but due to market after talking to Mark and test driving a few on number of occasions decided not to due to the work market. Mark was very accepting and didn't bother me further, this year I contacted him again and he gave me the same enthusiasm and spent at least an hour or so going over options/ availability. The Car I got was beyone my expectation and they even fixed the small scratches (it was a used) and made my experience very pleasurable.
March 25, 2026
Reply from Sinclair Group - Sinclair Land Rover Ludlow
Hi Richard, thank you for your kind words. We're thrilled that you came back to us for your Land Rover search. We strive to provide our clients with the best experience possible, and we're glad we could exceed your expectations. Enjoy your new car and please don't hesitate to contact us if you need anything else in the future.
Best wishes,
Sinclair Land Rover Ludlow
We had a great experience at…
We had a great experience at Sinclair’s. We could have saved a fortune at the coffee shop and just stayed in the showroom! And biscuits too. Everyone was very helpful, there was no pressure and we were given lots of information to help us make a decision.
March 26, 2026
Reply from Sinclair Group - Sinclair Land Rover Ludlow
Hi Amanda, thank you so much for your wonderful feedback. We're thrilled that you had such a positive experience at Sinclair Land Rover Ludlow. Our team is always happy to help and provide all the information you need to make the best decision for you. Plus, we love treating our clients to some delicious biscuits! We hope to see you again soon.
Best wishes,
Sinclair Land Rover Ludlow
Poor Service
Yesterday afternoon at around 3.30pm I spoke to a guy called Evan in the service department at Land Rover Ludlow.I was asking for a price to supply and fit brake pads and discs to my Range Rover Sport. Evan said he would call me back with a price.
By around 10.30 today Evan hadn’t called back so I phoned again and spoke to Poppy. Poppy told me Evan couldn’t help because he was delivering a car.
Once again I gave all of my information to Poppy who promised to e-mail me a quote for the work.
Three hours later still no quote from Poppy.
At some point you ask yourself the question does Land Rover really want to do business.
I guess the answer is no, so I have just got quotes elsewhere and have booked the car in for the work.
Really bad service before they get the car not a good sign of what might follow.
March 24, 2026
Unprompted review
Reply from Sinclair Group - Sinclair Land Rover Ludlow
Hi Iain, thank you for your feedback. We’re very sorry your initial call back was missed - this isn’t the level of service we aim to provide. We can see a quote was sent from Poppy on March 25 at 11:10am, following your second enquiry, but we appreciate the delay will have been frustrating.
Your feedback has been shared with the Ludlow team, and our Service Manager will be in touch directly to discuss this with you.
Kind regards,
Sinclair Land Rover Ludlow
Great customer service
Great customer service. Understood exactly what we wanted and went above and beyond to provide it
March 16, 2026
Reply from Sinclair Group - Sinclair Land Rover Ludlow
Hi Liz, we're thrilled to hear you had a great experience with our team at Sinclair Land Rover Ludlow. It's our goal to understand our clients' needs and exceed their expectations. Thank you for choosing us!
Best wishes,
Sinclair Land Rover Ludlow
Reply from Sinclair Group - Sinclair Land Rover Ludlow
Hi Mark, thank you for your five-star review. We are thrilled to hear that Phil was able to provide you with excellent service. Our team at Ludlow always strives to be friendly and helpful to our valued clients. We look forward to serving you again in the future!
Best wishes,
Sinclair Land Rover Ludlow
Great service and delivery was on time
March 23, 2026
Reply from Sinclair Group - Sinclair Land Rover Ludlow
Hi Steve, thank you for taking the time to leave us a review. We are thrilled to hear that you had a great experience with our service and timely delivery. We appreciate your support and look forward to serving you again in the future.
Best wishes,
Sinclair Land Rover Ludlow
Brilliant service from Phil Cooper
Brilliant service from Phil Cooper! I found he was very pleasant to deal with and worked hard to ensure my specific choices on spec were fulfilled.
March 23, 2026
Reply from Sinclair Group - Sinclair Land Rover Ludlow
Hi Glenn, thank you for your kind words. We are thrilled to hear about your positive experience with Phil Cooper. Our team prides ourselves on providing excellent service and meeting our clients' specific needs. Thanks for choosing us!
Best wishes,
Sinclair Land Rover Ludlow
Vehicle in for annual MOT
Vehicle in for annual MOT. Pleasant welcome as I walked in. Service team friendly and professional as always . Offered tea/coffee and biscuits. Complimentary wash and clean. Car looked beautiful on collection. A very pleasant experience as always. Thanks to all the Team at Ludlow.
March 16, 2026
Unprompted review
Reply from Sinclair Group - Sinclair Land Rover Ludlow
Hi Nigel, thank you for your kind words and for choosing us for your MOT. We strive to provide exceptional service and a welcoming atmosphere for all our clients. We're so happy to hear you had a pleasant experience and we appreciate your continued support. See you at your next service!
Best wishes,
Sinclair Land Rover Ludlow
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.