I recently purchased a Land Rover Discovery from Sinclair Ludlow and the whole process from start to finish has been an exceptional example of excellent customer service. I telephoned in the morning a... See more
Location
Switch locationParys Road, SY8 1YR Ludlow, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We have been customers with Sinclair and have always found them to be very helpful, nothing is too much trouble and they provide excellent customer service. If visiting for any reason relating to our... See more
Excellent model range available to try. Very knowledgeable and friendly staff across the business predominantly in the sales and service depts.
Yet another great experience, second Defender from these guys. Dealt with Philip in sales who was new to his role but still very helpful and considerably knowledgeable even though he was a newby!... See more
Company replied
Company details
About Sinclair Group - Sinclair Land Rover Ludlow
Written by the company
𝐖𝐞 𝐚𝐫𝐞 𝐒𝐢𝐧𝐜𝐥𝐚𝐢𝐫 𝐆𝐫𝐨𝐮𝐩.
We are proud to be Wales’ largest motor group and proud to be representing a selection of the world’s most prestigious automotive brands: AUDI, BYD, CUPRA, GWM ORA, HYUNDAI, JAGUAR, LAND ROVER, MERCEDES, SEAT, SKODA, VOLKSWAGEN and VOLKSWAGEN COMMERCIAL VEHICLES.
Throughout our over 75 years in business, our valued teams have driven excellence in all that they do.
We have evolved beyond all recognition over the years but we certainly haven't lost sight of our drive to deliver outstanding service to our valued customers at all times, which is something we will steadfastly provide as the Company continues to grow and enjoys future success.
So whether you're looking for a new or quality used car, require expert assistance with the maintenance, servicing or repair of an existing vehicle or seeking genuine manufacturer parts and accessories, you can call upon the Sinclair Group.
Contact info
Parys Road, SY8 1YR, Ludlow, United Kingdom
4.8
Excellent
198 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 75% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Used Landrover Buyer Experience
Was looking for a Landrover last year, but due to market after talking to Mark and test driving a few on number of occasions decided not to due to the work market. Mark was very accepting and didn't bother me further, this year I contacted him again and he gave me the same enthusiasm and spent at least an hour or so going over options/ availability. The Car I got was beyone my expectation and they even fixed the small scratches (it was a used) and made my experience very pleasurable.
March 25, 2026
Reply from Sinclair Group - Sinclair Land Rover Ludlow
Hi Richard, thank you for your kind words. We're thrilled that you came back to us for your Land Rover search. We strive to provide our clients with the best experience possible, and we're glad we could exceed your expectations. Enjoy your new car and please don't hesitate to contact us if you need anything else in the future.
Best wishes,
Sinclair Land Rover Ludlow
We had a great experience at…
We had a great experience at Sinclair’s. We could have saved a fortune at the coffee shop and just stayed in the showroom! And biscuits too. Everyone was very helpful, there was no pressure and we were given lots of information to help us make a decision.
March 26, 2026
Reply from Sinclair Group - Sinclair Land Rover Ludlow
Hi Amanda, thank you so much for your wonderful feedback. We're thrilled that you had such a positive experience at Sinclair Land Rover Ludlow. Our team is always happy to help and provide all the information you need to make the best decision for you. Plus, we love treating our clients to some delicious biscuits! We hope to see you again soon.
Best wishes,
Sinclair Land Rover Ludlow
Poor Service
Yesterday afternoon at around 3.30pm I spoke to a guy called Evan in the service department at Land Rover Ludlow.I was asking for a price to supply and fit brake pads and discs to my Range Rover Sport. Evan said he would call me back with a price.
By around 10.30 today Evan hadn’t called back so I phoned again and spoke to Poppy. Poppy told me Evan couldn’t help because he was delivering a car.
Once again I gave all of my information to Poppy who promised to e-mail me a quote for the work.
Three hours later still no quote from Poppy.
At some point you ask yourself the question does Land Rover really want to do business.
I guess the answer is no, so I have just got quotes elsewhere and have booked the car in for the work.
Really bad service before they get the car not a good sign of what might follow.
March 24, 2026
Unprompted review
Reply from Sinclair Group - Sinclair Land Rover Ludlow
Hi Iain, thank you for your feedback. We’re very sorry your initial call back was missed - this isn’t the level of service we aim to provide. We can see a quote was sent from Poppy on March 25 at 11:10am, following your second enquiry, but we appreciate the delay will have been frustrating.
Your feedback has been shared with the Ludlow team, and our Service Manager will be in touch directly to discuss this with you.
Kind regards,
Sinclair Land Rover Ludlow
Great customer service
Great customer service. Understood exactly what we wanted and went above and beyond to provide it
March 16, 2026
Reply from Sinclair Group - Sinclair Land Rover Ludlow
Hi Liz, we're thrilled to hear you had a great experience with our team at Sinclair Land Rover Ludlow. It's our goal to understand our clients' needs and exceed their expectations. Thank you for choosing us!
Best wishes,
Sinclair Land Rover Ludlow
Reply from Sinclair Group - Sinclair Land Rover Ludlow
Hi Mark, thank you for your five-star review. We are thrilled to hear that Phil was able to provide you with excellent service. Our team at Ludlow always strives to be friendly and helpful to our valued clients. We look forward to serving you again in the future!
Best wishes,
Sinclair Land Rover Ludlow
Great service and delivery was on time
March 23, 2026
Reply from Sinclair Group - Sinclair Land Rover Ludlow
Hi Steve, thank you for taking the time to leave us a review. We are thrilled to hear that you had a great experience with our service and timely delivery. We appreciate your support and look forward to serving you again in the future.
Best wishes,
Sinclair Land Rover Ludlow
Brilliant service from Phil Cooper
Brilliant service from Phil Cooper! I found he was very pleasant to deal with and worked hard to ensure my specific choices on spec were fulfilled.
March 23, 2026
Reply from Sinclair Group - Sinclair Land Rover Ludlow
Hi Glenn, thank you for your kind words. We are thrilled to hear about your positive experience with Phil Cooper. Our team prides ourselves on providing excellent service and meeting our clients' specific needs. Thanks for choosing us!
Best wishes,
Sinclair Land Rover Ludlow
Vehicle in for annual MOT
Vehicle in for annual MOT. Pleasant welcome as I walked in. Service team friendly and professional as always . Offered tea/coffee and biscuits. Complimentary wash and clean. Car looked beautiful on collection. A very pleasant experience as always. Thanks to all the Team at Ludlow.
March 16, 2026
Unprompted review
Reply from Sinclair Group - Sinclair Land Rover Ludlow
Hi Nigel, thank you for your kind words and for choosing us for your MOT. We strive to provide exceptional service and a welcoming atmosphere for all our clients. We're so happy to hear you had a pleasant experience and we appreciate your continued support. See you at your next service!
Best wishes,
Sinclair Land Rover Ludlow
Reply from Sinclair Group - Sinclair Land Rover Ludlow
Hi Desmond, we are thrilled to have made your experience with us a seamless one. Thank you for choosing us and taking the time to leave such kind words. We appreciate your support!
Best wishes,
Sinclair Land Rover Ludlow
Visit to the showcase very easy
Visit to the showcase very easy, very friendly and welcoming staff.
Mark was really easy to deal with, not a pushy salesman at all.
Made the purchase very easy.
March 21, 2026
Reply from Sinclair Group - Sinclair Land Rover Ludlow
Hi Scott, thank you for your glowing review. We're so glad you had a positive experience at Sinclair Land Rover Ludlow. Our team takes pride in providing a welcoming and pressure-free environment for our clients. Happy to hear Mark made the purchase process a breeze. See you again soon!
Best wishes,
Sinclair Land Rover Ludlow
Great service
Great service, quick to answer phones, Mark Sutclife excellent, efficient, knowledgeable, great asset to your company
March 16, 2026
Reply from Sinclair Group - Sinclair Land Rover Ludlow
Hi David, thank you so much for your kind words and for recognising Mark's expertise! We strive to provide first-class service and are glad to hear that we exceeded your expectations. We appreciate your support as a satisfied customer!
Best wishes,
Sinclair Land Rover Ludlow
Yet another great experience
Yet another great experience, second Defender from these guys. Dealt with Philip in sales who was new to his role but still very helpful and considerably knowledgeable even though he was a newby!
Perhaps a little more support/training could be given to Philip to help him understand the processes/paperwork related to a new car sale.
Thanks Philip
Overall happy customer 😃
March 12, 2026
Reply from Sinclair Group - Sinclair Land Rover Ludlow
Hi Karen, thank you for taking the time to share your experience, and congratulations on your second Defender. We’re delighted to hear that Philip looked after you so well. Although he is new to his role, it’s great to know his knowledge and helpful approach made a positive impression. We really appreciate your feedback regarding the processes and paperwork too - ongoing training and support are very important to us, and your comments will certainly help us continue to develop our team. Thank you again for choosing us for your Defender, and we look forward to welcoming you back in the future.
Best wishes,
Sinclair Land Rover Ludlow
this is the best garage i have used in 40years
this is the second time i have used Sinclair land rover at Ludlow and the whole team.
i can not find a fault with the cars are turned out as described .
when you ring the garage and the person you require is
busy they all ways return your call the same day.
March 9, 2026
Reply from Sinclair Group - Sinclair Land Rover Ludlow
Hi Neil, thank you for choosing Sinclair Land Rover Ludlow again! Our team strives to exceed expectations and it's great to hear you have had a faultless experience with us. We appreciate your loyalty and we look forward to serving you in the future.
Best wishes,
Sinclair Land Rover Ludlow
Even though there was a problem with…
Even though there was a problem with the initial specification saying there was a heated steering wheel but not due to change of factory add-on packages.
The dealership dealt with the problem promptly and financially acceptable and i`m very pleased with the car.
March 7, 2026
Reply from Sinclair Group - Sinclair Land Rover Ludlow
Hi Jonathan, thank you for choosing Sinclair Land Rover Ludlow, and for leaving us a positive review. We apologise for any confusion with the initial specification, but we are glad to hear that our team was able to resolve the issue promptly and to your satisfaction. We hope you enjoy your new car!
Best wishes,
Sinclair Land Rover Ludlow
Great service
If you’re considering purchasing a Land Rover then look no further than Ludlow Sinclair. Mark and all the staff were very helpful & would most definitely recommend
March 7, 2026
Reply from Sinclair Group - Sinclair Land Rover Ludlow
Hi Richard, thank you for recommending Sinclair Land Rover Ludlow, for your Land Rover purchase. Our team is dedicated to providing exceptional service and we are thrilled to hear about your positive experience with Mark and our staff. Come back and see us again soon!
Best wishes,
Sinclair Land Rover Ludlow
Great friendly sales experience
Great friendly sales experience. No faffing about. Easy to deal with
March 1, 2026
Reply from Sinclair Group - Sinclair Land Rover Ludlow
Hi Graham, thank you for taking the time to leave such a kind review. We're thrilled to hear that you had a great and easy experience with our team. We strive to provide the best client service and we're happy it shows. Thank you for choosing us!
Best wishes,
Sinclair Land Rover Ludlow
I had a great experience with this…
I had a great experience with this dealership! Phil was incredibly helpful and friendly, going above and beyond to assist me. He really took the time to ensure I was comfortable and informed throughout the entire process. Highly recommend!
February 23, 2026
Unprompted review
Reply from Sinclair Group - Sinclair Land Rover Ludlow
Hi Cara, thank you for taking the time to leave such a wonderful review. We are thrilled to hear that Phil provided excellent service and made sure you were well-informed throughout your experience. We truly appreciate your recommendation and look forward to working with you again in the future.
Best wishes,
Sinclair Land Rover Ludlow
From the very first contact to the…
From the very first contact to the follow up call after I’d collected my car the service offered was first class.
Jess provided me with all the information I needed so quickly and organised a test drive all on the same day. Will was excellent in outlining all my finance options and there was no pressure to make decisions without thought.
I love my Evoque and it met all of my requirements. Communication from beginning to end has been excellent. Thank you Sinclair’s Ludlow.
February 23, 2026
Reply from Sinclair Group - Sinclair Land Rover Ludlow
Hi Judith, thank you for choosing Sinclair Land Rover Ludlow for your car buying experience. We are thrilled to hear that our team, especially Jess and Will, provided you with exceptional service and helped you find the perfect Evoque. Our top priority is always clear communication and ensuring the best options for our clients. Enjoy your new car!
Best wishes,
Sinclair Land Rover Ludlow
Range Rover Sport Purchase.
Over the last 12years I've used several Land Rover/ Jaguar dealers, Sinclair Ludlow are setting extremely high standards, they fully appreciated our requirements and remained consistent in their support throughout the process. Their consideration was always first class such as moving our test car in to the viewing bay during a heavy down pour, allowing my disabled with to transfer from her electric wheel chair in the dry. Beyond that, it's sometimes the simplest of things that speak volumes with regards to a determination to achieve the highest level of customer care, such as the placement of a bowl of water in the reception lobby for anyone who may visit with their dogs.
A most enjoyable experience, we are more than happy to return for their continued support & service.
February 16, 2026
Reply from Sinclair Group - Sinclair Land Rover Ludlow
Hi Roger, thank you so much for your glowing review. At Sinclair Land Rover Ludlow, we are committed to providing exceptional client service and are delighted to hear that our efforts have exceeded your expectations. We truly appreciate your loyalty and look forward to continuing to provide you and your family with first-class support and service.
Best wishes,
Sinclair Land Rover Ludlow
Professional team and seamless transaction
Jess was very professional and helpful, collection of our new vehicle was seamless and stress free. Thanks
February 15, 2026
Reply from Sinclair Group - Sinclair Land Rover Ludlow
Hi Liz, thank you for your kind words. We strive to make the car buying experience as smooth and stress-free as possible. Enjoy your new vehicle and drive safe!
Best wishes,
Sinclair Land Rover Ludlow
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.