Excellent salesman not pushy friendly & polite .Showroom was well laid out all the staff were welcoming & friendly. Got the service we were very happy with & would definitely go back .Would very high... See more
Location
Switch locationParys Road, SY8 1YR Ludlow, GB
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Mike (sales) constantly kept me informed as we moved through the purchase with both calls & emails. On collection day the car was beautifully prepped. Paperwork all very well explained & the handover... See more
Company replied
Yet another great experience, second Defender from these guys. Dealt with Philip in sales who was new to his role but still very helpful and considerably knowledgeable even though he was a newby!... See more
Company replied
We recently purchased a new Range Rover Velar and couldn’t be happier with the experience. Despite the well-known challenges currently affecting JLR, Mark at [Dealership Name] went above and beyond... See more
Company replied
Company details
About Sinclair Group - Sinclair Land Rover Ludlow
Written by the company
𝐖𝐞 𝐚𝐫𝐞 𝐒𝐢𝐧𝐜𝐥𝐚𝐢𝐫 𝐆𝐫𝐨𝐮𝐩.
We are proud to be Wales’ largest motor group and proud to be representing a selection of the world’s most prestigious automotive brands: AUDI, BYD, CUPRA, GWM ORA, HYUNDAI, JAGUAR, LAND ROVER, MERCEDES, SEAT, SKODA, VOLKSWAGEN and VOLKSWAGEN COMMERCIAL VEHICLES.
Throughout our over 75 years in business, our valued teams have driven excellence in all that they do.
We have evolved beyond all recognition over the years but we certainly haven't lost sight of our drive to deliver outstanding service to our valued customers at all times, which is something we will steadfastly provide as the Company continues to grow and enjoys future success.
So whether you're looking for a new or quality used car, require expert assistance with the maintenance, servicing or repair of an existing vehicle or seeking genuine manufacturer parts and accessories, you can call upon the Sinclair Group.
Contact info
Parys Road, SY8 1YR, Ludlow, United Kingdom
4.8
Excellent
210 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 69% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Now a 5 Star
Following our 1 star review we were contacted by the Sales Manager and asked to discuss in detail the issues that we had experienced following delivery of our Range Rover Velar.
He thoroughly understood our concerns and ensured that he would investigate the pre deliver inspection report and ensure that more in depth checks were made on wheel condition and tyre pressures.
As a gesture of goodwill he offered to pay for the repairing and re painting of all wheels which gave us the satisfaction that they were now safe to drive with.
We are now very happy customers and based on this follow up we would without doubt give the dealership a 5 star review.
June 18, 2025
Unprompted review
Reply from Sinclair Group - Sinclair Land Rover Ludlow
Hi Adrian,
Thank you for your wonderful review - We are delighted to hear that we we able to assist in resolving the initial concerns and issues.
We look forward to welcoming you again soon.
Kind Regards,
Sinclair Land Rover Ludlow
Reply from Sinclair Group - Sinclair Land Rover Ludlow
Hello,
Thank you for your kind review!
We look forward to welcoming you in Ludlow again soon.
Kind Regards,
Sinclair Land Rover Ludlow
Excellant Service
June 13, 2025
Reply from Sinclair Group - Sinclair Land Rover Ludlow
Hi!
Thank you for your wonderful review!
We look forward to welcoming you in Ludlow again soon!
Kind Regards,
Sinclair Land Rover Ludlow
Reply from Sinclair Group - Sinclair Land Rover Ludlow
Hi Aaron,
Thank you for your lovely review.
We look forward to seeing you again soon.
Kind Regards,
Sinclair Land Rover Ludlow
Purchased my defender commercial 90
Purchased my defender commercial 90
From Ludlow
Land Rover the sales guy Mark Sutcliffe
Was absolutely excellent throughout the full process. Would definitely recommend and will definitely be using again.
June 7, 2025
Reply from Sinclair Group - Sinclair Land Rover Ludlow
Hi Matthew,
Thank you for your review - We are delighted that you had a great purchase experience.
We look forward to seeing you again soon.
Kind Regards,
Sinclair Land Rover Ludlow
Excellent Customer Care
Excellent communication and professional service from Sophie during the purchase of a vehicle.
May 29, 2025
Reply from Sinclair Group - Sinclair Land Rover Ludlow
Hi Tim,
Thank you for your lovely review.
We look forward to welcoming you in Ludlow again soon.
Kind Regards,
Sinclair Land Rover Ludlow
Great Service and experience.
Mark Sutcliffe is a good reliable Sales Executive. Spent lots of time discussing options and the day I picked up the Discovery he couldn't have been more helpful and professional.
May 17, 2025
Reply from Sinclair Group - Sinclair Land Rover Ludlow
Hi Mr Russell,
Thank you for your wonderful review.
We look forward to welcoming you again soon.
Kind Regards,
Sinclair Land Rover Ludlow
Reply from Sinclair Group - Sinclair Land Rover Ludlow
Thank you for your great feedback.
We look forward to welcoming you again soon.
Kind Regards,
Sinclair Land Rover Ludlow
Excellent customer service
Excellent customer service , Jess went above and beyond , my wife was in hospital at the time and she worked extremely hard to get the car ready for when she came home.
May 22, 2025
Reply from Sinclair Group - Sinclair Land Rover Ludlow
Hi Mr. Turner,
Thank you for your lovely feedback.
We are delighted we were able to provide you with a great purchase experience.
We look forward to welcoming you again soon.
Kind Regards,
Sinclair Land Rover Ludlow
Recently brought a range rover Evoque…
Recently brought a range rover Evoque from Sinclairs at Ludlow, whole process was smooth. A few minor things was picked up and they booked us in to remedy these straight away.
May 2, 2025
Reply from Sinclair Group - Sinclair Land Rover Ludlow
Hi Sam,
Thank you for your wonderful review.
If there is anything further we can do to assist, please don't hesitate to reach out.
Kind Regards,
Sinclair Land Rover Ludlow
really efficient handover and great…
really efficient handover and great customer service
April 30, 2025
Reply from Sinclair Group - Sinclair Land Rover Ludlow
Hi Danny,
Thank you for your lovely feedback.
Please do not hesitate to contact us if there is anything else we can do to help!
Kind Regards,
Sinclair Land Rover Ludlow
Would recommend.
Really helpful and not pushy at all, Glenn was very helpful and kept us up to date with the purchase of our Defender.
April 26, 2025
Reply from Sinclair Group - Sinclair Land Rover Ludlow
Thank you for your wonderful review.
We are delighted we were able to assist and you were pleased with the purchase experience with us.
We look forward to seeing you again soon.
Kind Regards,
Sinclair Land Rover Ludlow
Excellent service from Jessica and the…
Excellent service from Jessica and the rest of the team
April 16, 2025
Reply from Sinclair Group - Sinclair Land Rover Ludlow
Thank you for your lovely review.
We are delighted that you received excellent service from Jessica and the team.
We look forward to welcoming you again soon.
Kind Regards,
Sinclair Land Rover Ludlow
Sinclair Ludlow gave me a great…
Sinclair Ludlow gave me a great discount on my new defender which I couldn’t get near this price at my local dealers.
Mark Sutcliffe was amazing throughout the purchase process, completing everything without needing to travel to the showroom until the day of collection.
Mark kept me up to date throughout each stage of the order, build and delivery.
Although on the day of collection I didn’t receive the handover experience I’m used to receiving from Land Rover which was a disappointment but other than this the experience was great and the price excellent!
March 30, 2025
Reply from Sinclair Group - Sinclair Land Rover Ludlow
Thank you for your review.
We are glad you had a great experience with us and we were able to make the purchase experience straight forward and enjoyable.
We would like to discuss your handover experience with you in more detail so we can see how best we could have refined this for you. Please could you email some more information to w.edwards@sinclairgroup.co.uk.
Thank you again for taking the time to leave your great feedback.
We look forward to hearing from you soon.
Kind Regards,
Sinclair Land Rover Ludlow
Reply from Sinclair Group - Sinclair Land Rover Ludlow
Hi Andrew,
Thank you for your lovely review.
We are delighted we could make your experience simple and straight forward.
We look forward to seeing you again soon.
Kind Regards,
Sinclair Land Rover Ludlow
Excellent Customer Service
Excellent Customer Service, and the vehicle that I ordered was delivered and ready within 8 weeks.
March 26, 2025
Reply from Sinclair Group - Sinclair Land Rover Ludlow
Hi Jonathan,
Thank you for your wonderful review.
We look forward to welcoming you again soon.
Kind Regards,
Sinclair Land Rover Ludlow
Buy your Land Rover in Ludlow
A very helpful, courteous and diligent sales lady organised the purchase of my Defender and helped me to familiarise myself with the operation of the vehicle on its arrival. Furthermore she fielded several phone calls afterwards.
March 30, 2025
Reply from Sinclair Group - Sinclair Land Rover Ludlow
Hi Mark,
Thank you for your lovely review.
We are thrilled you had a great experience with us.
We look forward to seeing you again soon.
Kind Regards,
Sinclair Land Rover Ludlow
Glenn Went Above and Beyond – Thank You!
Just picked up my new car and couldn’t be happier with the entire experience. Glenn was absolutely top notch from start to finish – professional, helpful, and always on hand. I could message him any time of day (even on his days off!) and he’d come back with meaningful updates and clear communication. Service like that is rare. Thanks to Sinclairs, and especially Glenn, for making the whole process so smooth. The car is amazing too – couldn’t recommend them highly enough.
March 30, 2025
Reply from Sinclair Group - Sinclair Land Rover Ludlow
Hi Jarlath,
Thank you for your wonderful review.
We are delighted that you enjoyed your purchase experience with us and love your new car!
We look forward to welcoming you again soon.
Kind Regards,
Sinclair Land Rover Ludlow
Excellent Service all around from…
Excellent Service all around from Sinclair Group. Jason (Sales Specialist) was Knowledgable, Polite and Efficient. I travelled a long way to get my Used Range Rover from the Ludlow dealership and it was prepared Excellently and the Hospitality in the Dealership was 1st Class. I also met the Sales Manager who was equally as Polite and very grateful for my Business. Thank you again for the Fantastic Car and the Great Purchasing experience!
March 24, 2025
Reply from Sinclair Group - Sinclair Land Rover Ludlow
Hi Richard, thank you for your wonderful review. We're thrilled to hear that Jason and our team at Sinclair Land Rover Ludlow provided you with excellent service during your visit. It means a lot that you traveled to us for your used Range Rover, and we’re delighted that the car and your experience met your expectations. Your kind words will be shared with Jason and our Sales Manager. We truly appreciate your business and hope you enjoy your fantastic new car!
Best wishes,
Sinclair Land Rover Ludlow
Great to clear about the car purchase…
Mark was clear about the car purchase agreement and did his best with my trade in. There was no pressure to make a decision and I was left to think things through in my own time.
March 21, 2025
Reply from Sinclair Group - Sinclair Land Rover Ludlow
Thank you for your wonderful review.
We are delighted that you are happy with your purchase experience with us.
We look forward to welcoming you again soon.
Kind Regards,
Sinclair Land Rover Ludlow
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