I recently purchased a Land Rover Discovery from Sinclair Ludlow and the whole process from start to finish has been an exceptional example of excellent customer service. I telephoned in the morning a... See more
Location
Switch locationParys Road, SY8 1YR Ludlow, GB
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We have been customers with Sinclair and have always found them to be very helpful, nothing is too much trouble and they provide excellent customer service. If visiting for any reason relating to our... See more
Excellent model range available to try. Very knowledgeable and friendly staff across the business predominantly in the sales and service depts.
Yet another great experience, second Defender from these guys. Dealt with Philip in sales who was new to his role but still very helpful and considerably knowledgeable even though he was a newby!... See more
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Company details
About Sinclair Group - Sinclair Land Rover Ludlow
Written by the company
𝐖𝐞 𝐚𝐫𝐞 𝐒𝐢𝐧𝐜𝐥𝐚𝐢𝐫 𝐆𝐫𝐨𝐮𝐩.
We are proud to be Wales’ largest motor group and proud to be representing a selection of the world’s most prestigious automotive brands: AUDI, BYD, CUPRA, GWM ORA, HYUNDAI, JAGUAR, LAND ROVER, MERCEDES, SEAT, SKODA, VOLKSWAGEN and VOLKSWAGEN COMMERCIAL VEHICLES.
Throughout our over 75 years in business, our valued teams have driven excellence in all that they do.
We have evolved beyond all recognition over the years but we certainly haven't lost sight of our drive to deliver outstanding service to our valued customers at all times, which is something we will steadfastly provide as the Company continues to grow and enjoys future success.
So whether you're looking for a new or quality used car, require expert assistance with the maintenance, servicing or repair of an existing vehicle or seeking genuine manufacturer parts and accessories, you can call upon the Sinclair Group.
Contact info
Parys Road, SY8 1YR, Ludlow, United Kingdom
4.8
Excellent
198 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 74% of negative reviews
Typically replies within 1 month
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Jason Soden was excellent from start to…
Jason Soden was excellent from start to finish; knowledgeable and personable, nothing was too much trouble.
February 15, 2025
Reply from Sinclair Group - Sinclair Land Rover Ludlow
Hi Emma,
Thank you so much for sharing your positive experience with us!
We're thrilled to hear that we were able to provide you with exceptional service throughout your interaction.
We'll be sure to pass on your compliments to Jason! If there's anything more we can assist you with, please feel free to let us know.
Thanks again for your feedback!
Best Wishes,
Sinclair Land Rover Ludlow
Great news
Great news, at last a Land Rover Dealership who understands the importance of customer relationships.
February 2, 2025
Reply from Sinclair Group - Sinclair Land Rover Ludlow
Hi Robert, thank you so much for your kind words. We're thrilled to hear that you value our commitment to building strong customer relationships. Your satisfaction is our top priority, and we look forward to serving you again in the future!
Best wishes,
Sinclair Land Rover Ludlow
Purchased a used approved Range Rover…
Purchased a used approved Range Rover remotely though Sinclair Ludlow. From the very first query on the vehicle Charlie was very transparent and responsive - proving details on the specification and service history. No question was too much trouble and the willingness to respond in a timely manner was refreshing. It is difficult sometimes purchasing remotely but Charlie made the whole end to end process incredibly smooth. Charlie and the team went the extra mile as well trying to get a software update completed. Collection day was super smooth as well and the Ludlow site really makes full use of its floor area and is very welcoming. I cannot fault Sinclair and especially Charlie, transparency and commitment to service is clearly embedded in the way they deal with customers. I would not hesitate to recommend Sinclair Ludlow it is as a model example for all dealerships.
Well done and keep it up!
February 2, 2025
Reply from Sinclair Group - Sinclair Land Rover Ludlow
Hi Will,
Thank you so much for your kind words and detailed feedback! We're thrilled to hear that Charlie and the team at Sinclair Ludlow were able to make your purchasing experience smooth and enjoyable. We'll be sure to pass on your praise to Charlie and the rest of the team. We look forward to seeing you again soon. Thanks again and enjoy your Range Rover!
Sinclair Land Rover Ludlow
Sophie was very helpful professional
Sophie was very helpful professional. Car was well prepared for delivery. Very pleased.
January 26, 2025
Reply from Sinclair Group - Sinclair Land Rover Ludlow
Hi Richard, thank you for taking the time to leave a review for us at Sinclair Land Rover Ludlow. We're happy to hear that Sophie was helpful and professional throughout your vehicle purchasing experience, and will be sure she gets the recognition she deserves. We look forward to your next visit. Take care!
Great communication
Great communication, service and knowledge
Friendly staff who were all attentive and gave the dealership a great vibe
January 19, 2025
Reply from Sinclair Group - Sinclair Land Rover Ludlow
Hi Niqui,
Thank you for your wonderful review and feedback! We’re so glad to hear that you had a positive experience with our team. We pride ourselves on excellent communication, service, and creating a welcoming atmosphere, and it’s great to know that this came across during your visit. We look forward to seeing you again soon!
Sinclair Land Rover Ludlow
An excellent experience from start to…
An excellent experience from start to finish. Mark Sutcliffe was very knowledgeable about the car and dealt with the whole transaction very efficiently and very professionally. He was also very friendly and helpful. The showroom experience was also very good and all the staff were very friendly and approachable.
I would definitely recommend Mark and Sinclair.
January 17, 2025
Reply from Sinclair Group - Sinclair Land Rover Ludlow
Hi Justin,
Thank you for your fantastic feedback! We're so glad to hear that Mark Sutcliffe provided you with such a knowledgeable, efficient, and friendly experience throughout your purchase. It's great to know that you had a positive experience in our showroom as well, and that our team made you feel welcome. Your recommendation means a lot to us, and we truly appreciate your kind words. If you ever need anything else, please don't hesitate to contact us. We look forward to seeing you again soon.
Sinclair Land Rover Ludlow
Reply from Sinclair Group - Sinclair Land Rover Ludlow
Thank you again for taking the time to let us know how we did; we are happy to pass along your comments to the Mark and the team here at Sinclair Land Rover Ludlow. We hope you have a great day!
Sinclair Ludlow was superb especially…
Sinclair Ludlow was superb especially Charlie Webb when I bought a new Landrover evoque just after Christmas and delivery within a day.
What a great service when you want your brand new car
December 30, 2024
Reply from Sinclair Group - Sinclair Land Rover Ludlow
Hi Adrian,
Thank you so much for your wonderful feedback! We do hope you are enjoying your new Land Rover. If you need anything further, please don't hesitate to get in touch. We look forward to seeing you again soon!
Sinclair Land Rover Ludlow
Friendly and helpful from start to…
Friendly and helpful from start to finish. Turned the car around in 24 hours from initial conversation to collection. Amazing customer focused service.
December 30, 2024
Reply from Sinclair Group - Sinclair Land Rover Ludlow
Hi Paul,
Thank you so much for your fantastic review! We're delighted to hear that you had such a positive experience with us, and that we were able to turn everything around so quickly for you. Providing fast, customer-focused service is something we take great pride in, and it’s wonderful to know we met your expectations. If you ever need anything in the future, don’t hesitate to reach out.
Sinclair Land Rover Ludlow
Great experience throughout
Great experience throughout! Thank you to the Ludlow team.
January 2, 2025
Reply from Sinclair Group - Sinclair Land Rover Ludlow
Hi Paul, thank you for taking the time to leave a review for us at Sinclair Land Rover Ludlow. We're glad you had such a wonderful experience with us. Please let us know if there is anything else we can do for you; we are more than happy to help!
Best wishes,
Sinclair Land Rover Ludlow
Bad Vehicle Preparation..?
Two days following collection of my vehicle, it completely lost power on the outside lane of the M11 in the dark with pouring rain. Had to wait an hour in the dark and get lifted back to the south coast late at night! The technician said it could just need a software update!! Surely this would have been done as part of the preparation for sale and not left me stranded on the M11. I need some answers.
December 18, 2024
Reply from Sinclair Group - Sinclair Land Rover Ludlow
Ben, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around and to address your concerns. Please reach out to us directly at 01584 877231 when you have a chance, or email landrover@sinclairgroup.co.uk with your preferred contact details and one of our Sales Managers will contact you back. Thank you, and we look forward to hearing from you.
Top marks - a real pleasure
Excellent customer service from this dealership - my local Land Rover dealership is awful so I travelled over 300 miles to get the right car from the right people. They make you feel like you are the most important person there. Can't praise Sophie highly enough - open, honest and easy to speak to.
December 6, 2024
Reply from Sinclair Group - Sinclair Land Rover Ludlow
Derek S, we're so glad that we were able to go above and beyond your expectations. Thank you for your praise and kind comments about Sophie. We hope to see you soon!
Excellent service
Excellent sales team. Any issues that have occurred have been dealt with promptly. Communication is good. I have been happy to travel to this dealership as it is not my local LR dealer.
December 8, 2024
Reply from Sinclair Group - Sinclair Land Rover Ludlow
Hi B Jones, thank you for taking the time to leave a review for us at Sinclair Land Rover, Ludlow. We're happy we could meet your expectations. Please don't hesitate to reach out if there's anything additional we can do for you.
Good speedy service
December 4, 2024
Reply from Sinclair Group - Sinclair Land Rover Ludlow
Hi Alun, we are very happy to have provided you with such a positive experience.
If you're ever in need of more help, please let us know.
Mark and Adam were great salesman…
Mark and Adam were great salesman helpful and thoughtful
November 30, 2024
Reply from Sinclair Group - Sinclair Land Rover Ludlow
Tom,
Thank you for your kind review; we are happy to pass along your comments to the team here at Sinclair Land Rover, Ludlow. We will make sure Mark and Adam get the recognition they deserve.
Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out.
Reply from Sinclair Group - Sinclair Land Rover Ludlow
Hi Mrs Ward-Williams, thank you for taking the time to leave a review for us at Sinclair Land Rover, Ludlow. We're happy we could meet your expectations. We look forward to your next visit. Take care!
Charlie Webb was fantastic throughout…
Charlie Webb was fantastic throughout the while buying process. Cannot fault Sinclair’s service. Thank you.
November 23, 2024
Reply from Sinclair Group - Sinclair Land Rover Ludlow
Mr Hannam, we strive for 100% satisfaction, and it is great to hear you had such a positive experience at Sinclair Land Rover Ludlow, and Charlie helped make your buying process seamless. Thanks again for the recommendation.
Best wishes,
Sinclair Land Rover Ludlow
Reply from Sinclair Group - Sinclair Land Rover Ludlow
Harrison, it's experiences like yours that really keep us motivated! Our team strives to deliver an exceptional experience, and we're glad you found this to be the case during your visit. We look forward to seeing you again soon.
Best wishes,
Sinclair Land Rover Ludlow
Brilliant customer service
Brilliant customer service, kind and caring staff. Especially Frankie and Aidan in service and parts department. Thank you so much for your help. Quickly sorted problem. Excellent.
November 7, 2024
Unprompted review
Reply from Sinclair Group - Sinclair Land Rover Ludlow
Hi Mrs Wilson, thank you for taking the time to leave a review for us at Sinclair Land Rover Ludlow. We're happy we could meet your expectations and resolve your problem quickly and efficiently. We'll make sure Frankie and Aidan get the recognition they deserve. We are always more than happy to assist you if anything else comes up. Take care!
Fantastic service from Jason which has…
Fantastic service from Jason which has made the car buying journey stress free and easy !
November 4, 2024
Reply from Sinclair Group - Sinclair Land Rover Ludlow
Hi Sue, thank you for your kind words. We're thrilled to hear that Jason was able to make your car buying experience stress-free and easy. Our team strives to provide exceptional service to all of our clients. We appreciate your feedback and look forward to assisting you again in the future.
Best wishes
Sinclair Land Rover Ludlow
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