I saw a car that I wanted to buy in the Newport branch, I asked the Cardiff branch for advice. I had taken out an extended warranty on mine which had 10 months left to run, they had also given me a valuation 1 month previously. When I asked if they could help with the warranty they could not and also dropped the valuation by £350.
I called the Newport branch and dealt with Kyle who went above and beyond, not only did he and his manager Ash sort the warranty issue, they honoured the initial valuation.
I saw the car on the Tuesday, took it for a really good test drive, I collected it on the Friday. Kyle did a brilliant, thorough handover.
This is customer service at its best! Well done guys, it was a pleasure dealing with you, I’ll definitely return and recommend you.

Great service above and beyond. All required do e efficiently. Honest salesman with no multiple exteas added to order that wetent asked for.

Dealership and salesman went above and beyond to secure a sale. They took care of my journey from Aberdeen to the Newport dealership with pickup from airport and to the dealership in the morning. An excellent overnight stay in Newport before picking up my new car the next morning. Salesman Kyle was very friendly and easy to deal with and did all that was requested quickly and efficiently and then some. Service was faultless and handover of vehicle seemless. All paperwork was ready everything required or usefull was already printed out for use or reference. Vehicle was well presented and handover with familiarsation was comprehensive and very informative.
As what I wanted was not available in Scotland I traveled to South Wales for this vehicle. The salesman and dealership made this a very pleasant and stress free experience and I would do this again without hesitation.

Dan was very good helped us a lot .Made it so easy the overall experience was great.

I wanted to take a moment to share my appreciation for the exceptional service I recently received from the team at Land Rover Newport.

As has always been my experience with your dealership, the service was outstanding from start to finish. From booking the vehicle in, through to speaking with the technician who carried out the work, the entire process was professional, efficient, and customer-focused.

In particular, I would like to commend Aaron, one of your lead technicians. I am planning an extensive road trip across Europe, where I will encounter much colder weather conditions than we experience here. Aaron took the time to provide me with a wealth of valuable advice regarding the trip, covering everything from tyres and suspension to the appropriate fluids for colder climates. His knowledge, professionalism, and willingness to help were greatly appreciated. He also recommended that I book the vehicle back in for a comprehensive inspection before I travel, which I intend to do.

I would also like to recognise the young lady on the front desk who assisted me. Unfortunately, I cannot remember her name, but she was extremely helpful and arranged for defective parts to be replaced under warranty without any fuss. Her customer service was excellent and contributed greatly to the positive experience.

Overall, it was a pleasure dealing with your team, and the experience was first-class throughout.

Please pass on my thanks to everyone involved.

After Ryan listening to what I was looking for, he kept untouch and made us aware of any cars coming through and eventually we found the right car.
Very happy with the service and will definitely be back.

Great motor , well presented ,salesman !!!! Couldn’t have asked for better , can’t fault the service

I found the salesman and salesmanager good but we had to ask about payment options, information was not forthcoming. The salesman did take into consideration our requests and act on them, the staff were very welcoming and courteous.
The car was in excellent condition when we picked it up, it had been valeted to a very high degree and a large scratch had been removed as promised. I did not give 5 stars because they were slow to reply to emails and did not return telephone calls after we had bought the car.

When the car we wanted to buy was already sold they found us a different one with same specs. Very happy with the purchase

We ended up buying from here due to being sold an awful vehicle by another company. We had a really amazing experience here overall. Completely different and you are certainly getting luxury all round. Ryan was absolutely brilliant through the whole process and we could not recommend him enough. If you want to purchase a vehicle from here make sure to ask for him! He pushed our vehicle through from sale to key collection with a really short time frame as we needed the vehicle ASAP which was really helpful and considerate to us. Can honestly say I will never ever go anywhere else again for a vehicle. 10/10 experience from the whole team. Special thanks to Jason & Shaun from the service department too for all the assistance with our original vehicle too!

Great service! Ryan was amazing

Ryan was super helpful and went above and beyond to make sure I received a courtesy car whilst waiting for my new car to be ready. He kept me updated every step of the way and was great at holding my hand through the purchasing process. I highly recommend.

I recently contacted the dealership regarding a potential vehicle purchase. Dan Williams in Sales provided excellent service throughout. He took the time to understand my requirements and responded promptly to all my questions. Every interaction was handled professionally and efficiently. While I was unable to proceed with the purchase at this time, I plan to return in the future and would recommend Dan to others.

Ryan was very polite couldn’t do enough for me. From initial enquiry to handover over the hand process. Very satisfied with the whole process

Just collected our Jaguar F Pace from your Newport dealership.
We were well looked after by Ryan, Dan and staff.
The car was presented in a very professional manner and we are thoroughly delighted.
Many thanks to all at Sinclairs of Newport.
Glenn and Lorraine Sanger

A very friendly company, nice atmosphere.
Sales man Kyle Roberts was so very helpfull and great at his job.

Great service very helpful and happy to answer any questions highly recommend

Easy to buy and great service and a great people to buy your next car from

Initially poor service and attitude but after contact from dealer the main issue has been resolved so credit to them for that.

I purchased a Range Rover Evoque last week, Ryan Sullivan who sold it to me couldn't have been more helpful and supportive. It an excellent service from him. I would also like to thank the whole team at Newport Sinclair, and in particular Sean.