Sinclair Group - Sinclair Land Rover Newport Reviews 

69
TrustScore 4.5 out of 5

4.7

Longditch Road, NP19 Newport, Wales, GB


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Rated 4 out of 5 stars

I found the salesman and salesmanager good but we had to ask about payment options, information was not forthcoming. The salesman did take into consideration our requests and act on them, the staff w... See more

Rated 5 out of 5 stars

Just collected our Jaguar F Pace from your Newport dealership. We were well looked after by Ryan, Dan and staff. The car was presented in a very professional manner and we are thoroughly delighte... See more

Company replied

Rated 5 out of 5 stars

We have had big issues with Sinclair Cardiff branch so when my new evoke needed to have investigation work we went to Newport What a difference ! We where welcomed by than who very efficiently go... See more

Company replied

Rated 5 out of 5 stars

My 2 landrovers have been in for some fairly complex maintenance recently with great results. Sean Denning, senior service advisor, was amazing. Very knowledgeable, helpful, patient and extremely cour... See more

Company replied


Company details

  1. Car Dealer
  2. Auto Body Shop
  3. Car Repair and Maintenance
  4. Used Car Dealer

About Sinclair Group - Sinclair Land Rover Newport

Written by the company

𝐖𝐞 𝐚𝐫𝐞 𝐒𝐢𝐧𝐜𝐥𝐚𝐢𝐫 𝐆𝐫𝐨𝐮𝐩.

We are proud to be Wales’ largest motor group and proud to be representing a selection of the world’s most prestigious automotive brands: AUDI, BYD, CUPRA, GWM ORA, HYUNDAI, JAGUAR, LAND ROVER, MERCEDES, SEAT, SKODA, VOLKSWAGEN and VOLKSWAGEN COMMERCIAL VEHICLES.

Throughout our over 75 years in business, our valued teams have driven excellence in all that they do.

We have evolved beyond all recognition over the years but we certainly haven't lost sight of our drive to deliver outstanding service to our valued customers at all times, which is something we will steadfastly provide as the Company continues to grow and enjoys future success.

So whether you're looking for a new or quality used car, require expert assistance with the maintenance, servicing or repair of an existing vehicle or seeking genuine manufacturer parts and accessories, you can call upon the Sinclair Group.


Contact info

  • Longditch Road, NP19, Newport, Wales, United Kingdom

  • 01633 271888

4.7

Excellent

TrustScore 4.5 out of 5

69 reviews

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1-star

Asks customers to review

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Replied to 72% of negative reviews

Typically replies within 1 month

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4.7

All reviews

(69)

2,107 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent Service Experience at Land Rover Newport

I wanted to take a moment to share my appreciation for the exceptional service I recently received from the team at Land Rover Newport.

As has always been my experience with your dealership, the service was outstanding from start to finish. From booking the vehicle in, through to speaking with the technician who carried out the work, the entire process was professional, efficient, and customer-focused.

In particular, I would like to commend Aaron, one of your lead technicians. I am planning an extensive road trip across Europe, where I will encounter much colder weather conditions than we experience here. Aaron took the time to provide me with a wealth of valuable advice regarding the trip, covering everything from tyres and suspension to the appropriate fluids for colder climates. His knowledge, professionalism, and willingness to help were greatly appreciated. He also recommended that I book the vehicle back in for a comprehensive inspection before I travel, which I intend to do.

I would also like to recognise the young lady on the front desk who assisted me. Unfortunately, I cannot remember her name, but she was extremely helpful and arranged for defective parts to be replaced under warranty without any fuss. Her customer service was excellent and contributed greatly to the positive experience.

Overall, it was a pleasure dealing with your team, and the experience was first-class throughout.

Please pass on my thanks to everyone involved.

June 4, 2026
Unprompted review
Rated 5 out of 5 stars

Very happy customer

After Ryan listening to what I was looking for, he kept untouch and made us aware of any cars coming through and eventually we found the right car.
Very happy with the service and will definitely be back.

April 18, 2026
Unprompted review
Rated 4 out of 5 stars

Courteous sales staff

I found the salesman and salesmanager good but we had to ask about payment options, information was not forthcoming. The salesman did take into consideration our requests and act on them, the staff were very welcoming and courteous.
The car was in excellent condition when we picked it up, it had been valeted to a very high degree and a large scratch had been removed as promised. I did not give 5 stars because they were slow to reply to emails and did not return telephone calls after we had bought the car.

May 20, 2026
Rated 5 out of 5 stars

10/10 - won’t be going anywhere else

We ended up buying from here due to being sold an awful vehicle by another company. We had a really amazing experience here overall. Completely different and you are certainly getting luxury all round. Ryan was absolutely brilliant through the whole process and we could not recommend him enough. If you want to purchase a vehicle from here make sure to ask for him! He pushed our vehicle through from sale to key collection with a really short time frame as we needed the vehicle ASAP which was really helpful and considerate to us. Can honestly say I will never ever go anywhere else again for a vehicle. 10/10 experience from the whole team. Special thanks to Jason & Shaun from the service department too for all the assistance with our original vehicle too!

April 24, 2026
Unprompted review
Rated 5 out of 5 stars

Above and beyond

Ryan was super helpful and went above and beyond to make sure I received a courtesy car whilst waiting for my new car to be ready. He kept me updated every step of the way and was great at holding my hand through the purchasing process. I highly recommend.

January 28, 2026
Unprompted review
Rated 5 out of 5 stars

Outstanding Service from Dan Williams

I recently contacted the dealership regarding a potential vehicle purchase. Dan Williams in Sales provided excellent service throughout. He took the time to understand my requirements and responded promptly to all my questions. Every interaction was handled professionally and efficiently. While I was unable to proceed with the purchase at this time, I plan to return in the future and would recommend Dan to others.

April 10, 2026
Unprompted review
Sinclair Group - Sinclair Land Rover Newport logo

Reply from Sinclair Group - Sinclair Land Rover Newport

Hi Farah, thank you for sharing your positive experience with Dan in our sales department. We are thrilled to hear that he provided excellent service and that every interaction was handled professionally and efficiently. We look forward to welcoming you back in the future and appreciate your recommendation to others.

Best wishes,
Sinclair Land Rover Newport

Rated 5 out of 5 stars

Ryan top man

Ryan was very polite couldn’t do enough for me. From initial enquiry to handover over the hand process. Very satisfied with the whole process

April 1, 2026
Unprompted review
Sinclair Group - Sinclair Land Rover Newport logo

Reply from Sinclair Group - Sinclair Land Rover Newport

Hi Mr Mensah, thank you for taking the time to share your positive experience with us. We are thrilled to hear that Ryan went above and beyond to assist you. Our team aims to provide first-class service from start to finish and we are delighted that we achieved that with you. Thank you for choosing Sinclair Land Rover Newport, and we look forward to serving you in the future!

Rated 5 out of 5 stars

Jaguar F Pace

Just collected our Jaguar F Pace from your Newport dealership.
We were well looked after by Ryan, Dan and staff.
The car was presented in a very professional manner and we are thoroughly delighted.
Many thanks to all at Sinclairs of Newport.
Glenn and Lorraine Sanger

March 30, 2026
Unprompted review
Sinclair Group - Sinclair Land Rover Newport logo

Reply from Sinclair Group - Sinclair Land Rover Newport

Hi Glenn, thank you for entrusting us with your Jaguar F Pace, Glenn and Lorraine! We strive to provide exceptional service and are delighted that Ryan, Dan, and our staff took great care of you. Enjoy your new car and thank you for choosing Sinclair Jaguar Land Rover Newport.

Rated 5 out of 5 stars

Evoque

A very friendly company, nice atmosphere.
Sales man Kyle Roberts was so very helpfull and great at his job.

March 21, 2026
Sinclair Group - Sinclair Land Rover Newport logo

Reply from Sinclair Group - Sinclair Land Rover Newport

Hi Jane, thank you for your kind words. We pride ourselves on providing a friendly atmosphere and exceptional service. Kyle is a true asset to our team and we are lucky to have him. We look forward to serving you again in the future!

Best wishes,
Sinclair Land Rover Newport

Rated 5 out of 5 stars

Great service very helpful and happy to…

Great service very helpful and happy to answer any questions highly recommend

March 19, 2026
Unprompted review
Sinclair Group - Sinclair Land Rover Newport logo

Reply from Sinclair Group - Sinclair Land Rover Newport

Hi Gavin, thank you for your glowing review! We're thrilled to hear that our service exceeded your expectations and that our team was helpful and knowledgeable. We appreciate your recommendation and can't wait to serve you again in the future.

Best wishes,
Sinclair Land Rover Newport

Rated 5 out of 5 stars

Easy to buy and great service and a…

Easy to buy and great service and a great people to buy your next car from

March 12, 2026
Unprompted review
Sinclair Group - Sinclair Land Rover Newport logo

Reply from Sinclair Group - Sinclair Land Rover Newport

Hi Shane, thank you so much for your kind words. We are thrilled to hear that your experience with us was easy and enjoyable. Our team is committed to providing exceptional service and we can't wait to assist you with your next car purchase.

Best wishes,
Sinclair Land Rover Newport

Rated 3 out of 5 stars

Issue resolved

Initially poor service and attitude but after contact from dealer the main issue has been resolved so credit to them for that.

March 9, 2026
Unprompted review
Sinclair Group - Sinclair Land Rover Newport logo

Reply from Sinclair Group - Sinclair Land Rover Newport

Hi Bryan, we are glad to hear that our team was able to resolve the issue - thank you for your updated feedback.

Best wishes,
Sinclair Land Rover Newport

Rated 5 out of 5 stars

I purchased a Range Rover Evoque last…

I purchased a Range Rover Evoque last week, Ryan Sullivan who sold it to me couldn't have been more helpful and supportive. It an excellent service from him. I would also like to thank the whole team at Newport Sinclair, and in particular Sean.

February 27, 2026
Unprompted review
Sinclair Group - Sinclair Land Rover Newport logo

Reply from Sinclair Group - Sinclair Land Rover Newport

Hi Emma, thank you for choosing to purchase your Range Rover Evoque from us. We are thrilled to hear of your positive experience with Ryan and our team at Sinclair Land Rover Newport. Providing excellent client service is our top priority and we are happy to have exceeded your expectations. Thank you for choosing us and for giving a special shout-out to Sean. We appreciate your support!

Best wishes,
Sinclair Land Rover Newport

Rated 5 out of 5 stars

Very helpful

Very helpful

March 4, 2026
Sinclair Group - Sinclair Land Rover Newport logo

Reply from Sinclair Group - Sinclair Land Rover Newport

Hi Mike, thank you for your kind words. We're thrilled to have been able to assist you. Your satisfaction is our top priority.

Best wishes,
Sinclair Land Rover Newport

Rated 5 out of 5 stars

Just received our new Range Rover…

Just received our new Range Rover Velar. Beautiful car. Excellent service from Ryan Sullivan. Answered all our questions. Nothing too much trouble

February 26, 2026
Unprompted review
Sinclair Group - Sinclair Land Rover Newport logo

Reply from Sinclair Group - Sinclair Land Rover Newport

Hi Gary, thank you so much for your kind words. We're thrilled to hear that you love your new Range Rover Velar and that Ryan provided excellent service. Here at our dealership, client satisfaction is our top priority. Enjoy your new Range Rover Velar!

Best wishes,
Sinclair Land Rover Newport

Rated 5 out of 5 stars

I have switched from Cardiff Land Rover…

I have switched from Cardiff Land Rover to Newport because of the better service and easier access. There is a more personal touch and the left hand seems to know what the right hand is doing.

February 10, 2026
Unprompted review
Sinclair Group - Sinclair Land Rover Newport logo

Reply from Sinclair Group - Sinclair Land Rover Newport

Thank you so much for choosing Sinclair Land Rover Newport as your new service retailer. We are thrilled to hear that our personalised touch and efficient processes have made a positive impact on your experience. We look forward to continuing to provide you with exceptional service.

Best wishes,
Sinclair Land Rover Newport

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