I saw a car that I wanted to buy in the Newport branch, I asked the Cardiff branch for advice. I had taken out an extended warranty on mine which had 10 months left to run, they had also given me a... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Great service above and beyond. All required do e efficiently. Honest salesman with no multiple exteas added to order that wetent asked for.
Dealership and salesman went above and beyond to secure a sale. They took care of my journey from Aberdeen to the Newport dealership with pickup from airport and to the dealership in the morning. An... See more
I found the salesman and salesmanager good but we had to ask about payment options, information was not forthcoming. The salesman did take into consideration our requests and act on them, the staff w... See more
Company replied
Company details
About Sinclair Group - Sinclair Land Rover Newport
Written by the company
𝐖𝐞 𝐚𝐫𝐞 𝐒𝐢𝐧𝐜𝐥𝐚𝐢𝐫 𝐆𝐫𝐨𝐮𝐩.
We are proud to be Wales’ largest motor group and proud to be representing a selection of the world’s most prestigious automotive brands: AUDI, BYD, CUPRA, GWM ORA, HYUNDAI, JAGUAR, LAND ROVER, MERCEDES, SEAT, SKODA, VOLKSWAGEN and VOLKSWAGEN COMMERCIAL VEHICLES.
Throughout our over 75 years in business, our valued teams have driven excellence in all that they do.
We have evolved beyond all recognition over the years but we certainly haven't lost sight of our drive to deliver outstanding service to our valued customers at all times, which is something we will steadfastly provide as the Company continues to grow and enjoys future success.
So whether you're looking for a new or quality used car, require expert assistance with the maintenance, servicing or repair of an existing vehicle or seeking genuine manufacturer parts and accessories, you can call upon the Sinclair Group.
Contact info
Longditch Road, NP19, Newport, Wales, United Kingdom
- 01633 271888
4.8
Excellent
72 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 75% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Sinclair Group - Sinclair Land Rover Newport
Hi Mike, thank you for your kind words. We're thrilled to have been able to assist you. Your satisfaction is our top priority.
Best wishes,
Sinclair Land Rover Newport
Just received our new Range Rover…
Just received our new Range Rover Velar. Beautiful car. Excellent service from Ryan Sullivan. Answered all our questions. Nothing too much trouble
February 26, 2026
Unprompted review
Reply from Sinclair Group - Sinclair Land Rover Newport
Hi Gary, thank you so much for your kind words. We're thrilled to hear that you love your new Range Rover Velar and that Ryan provided excellent service. Here at our dealership, client satisfaction is our top priority. Enjoy your new Range Rover Velar!
Best wishes,
Sinclair Land Rover Newport
I have switched from Cardiff Land Rover…
I have switched from Cardiff Land Rover to Newport because of the better service and easier access. There is a more personal touch and the left hand seems to know what the right hand is doing.
February 10, 2026
Unprompted review
Reply from Sinclair Group - Sinclair Land Rover Newport
Thank you so much for choosing Sinclair Land Rover Newport as your new service retailer. We are thrilled to hear that our personalised touch and efficient processes have made a positive impact on your experience. We look forward to continuing to provide you with exceptional service.
Best wishes,
Sinclair Land Rover Newport
5* JLR & Ryan Sullivan
I recently purchased a Range Rover Velar and couldn’t be happier with the experience. Ryan Sullivan at JLR Newport provided outstanding service from start to finish. He was knowledgeable, professional, and kept me informed throughout the whole process, making everything smooth and stress-free. A genuinely great buying experience — I wouldn’t hesitate to recommend Ryan and the team at JLR Newport.
February 6, 2026
Unprompted review
Reply from Sinclair Group - Sinclair Land Rover Newport
Hi Baz, thank you for choosing to purchase your Range Rover Velar with us, we are thrilled to hear Ryan provided you with exceptional service and made your car buying experience stress-free. Your recommendation means a lot to us!
Best wishes,
Sinclair Land Rover Newport
Dan William very good
January 24, 2026
Reply from Sinclair Group - Sinclair Land Rover Newport
Hi Chuong Le, we are thrilled to hear you had a great experience with Dan Williams! Thank you for sharing your feedback and we look forward to serving you again in the future.
Best wishes,
Sinclair Land Rover Newport
Dan was great
Dan was great, went above and beyond. We had highlighted a couple of things and they went out of their way to sort them. Friendly with great customer service.
January 23, 2026
Unprompted review
Reply from Sinclair Group - Sinclair Land Rover Newport
Hi Hayley, thank you for sharing your positive experience with Dan and our team! Providing exceptional client service is our top priority and we're thrilled to know we exceeded your expectations. We look forward to serving you again in the future!
Best wishes,
Sinclair Land Rover Newport
Ryan Sullivan - Sinclair Land Rover Newport - Approved Used
Ryan Sullivan was fantastic from start to finish — genuinely friendly, really knowledgeable, and he kept us updated throughout the whole process. He even made a welcome poster for the car to welcome us to the Land Rover family, which was such a thoughtful touch and really appreciated. Highly recommended, and we love our new car.
January 12, 2026
Unprompted review
Reply from Sinclair Group - Sinclair Land Rover Newport
Hi Sarah, thank you for the kind words, we are pleased to hear that our team member, Ryan, provided you with exceptional service and went above and beyond to make your car buying experience special. We strive to make every client feel like a part of our Land Rover family. Enjoy your new vehicle and thank you for recommending us!
Best wishes,
Sinclair Land Rover Newport
Wonderful service from Dan Williams at…
Wonderful service from Dan Williams at the Newport branch looked after us from start to finish. Coffee was ok too
December 11, 2025
Reply from Sinclair Group - Sinclair Land Rover Newport
Hi Helen, thank you for the kind words. We're so glad to hear that Dan provided excellent service at our Newport retailer. We'll make sure to pass along your compliments and we look forward to serving you again soon.
Best wishes,
Sinclair Land Rover Newport
Excellent and very rapid service
I rang Jaguar Assist at 10 am in the morning and they had an engineer with me by 2.30 the same day. Sinclair Land Rover Newport then booked it in for the very next day and finished the repair on that day, including removing the main High Voltage battery for the car - excellent service!!
November 20, 2025
Unprompted review
Reply from Sinclair Group - Sinclair Land Rover Newport
Thank you for choosing Sinclair JLR Newport for your repair needs! Our team is dedicated to providing fast and efficient service and we are so glad to hear that you had a great experience with us. We hope to work with you again in the future!
Best wishes,
Sinclair JLR Newport
All very professional a great little…
All very professional a great little dealership extremely friendly
November 21, 2025
Unprompted review
Reply from Sinclair Group - Sinclair Land Rover Newport
Hi Kevin, thank you for your kind words. We strive to create a welcoming and professional atmosphere for our clients. We appreciate your support and hope to see you again soon at Sinclair Land Rover Newport!
⭐️⭐️⭐️⭐️⭐️ Outstanding Service from Jaguar…
⭐️⭐️⭐️⭐️⭐️ Outstanding Service from Jaguar Land Rover Newport
We recently had an issue with our Land Rover Discovery where water was leaking through the windscreen and caused problems with the electrics, leaving the car unable to start. Unfortunately, this happened just a few months out of warranty, so we initially thought we’d have to cover the repair costs ourselves.
However, after speaking with Sean Denning from Jaguar Land Rover Newport, the experience completely turned around. Sean was incredibly supportive, professional, and genuinely wanted to help. He understood the issue straight away and explained that it was actually a known problem covered under a recall, meaning we didn’t have to pay for the repairs.
The whole process was handled quickly and efficiently, and our car is now back with us and running perfectly. Sean went above and beyond to make sure everything was sorted, and his customer service was exceptional.
We’re so grateful for his help and can’t recommend Jaguar Land Rover Newport — and Sean in particular — highly enough.
November 10, 2025
Unprompted review
Reply from Sinclair Group - Sinclair Land Rover Newport
Hi Sarah, thank you for sharing your amazing experience with our team at Sinclair Jaguar Land Rover Newport! We are dedicated to providing exceptional service and are thrilled that Sean was able to go above and beyond to assist you. We truly appreciate your kind words and recommendation.
Excellence by Sean Denning
Excellent advice and service from Sean Denning with regard to maintenance work on my Discovery 5. Really personable and professional with great technical experience and good proactive advice.
November 11, 2025
Unprompted review
Reply from Sinclair Group - Sinclair Land Rover Newport
Hi Tim, thank you for sharing your positive experience with Sean Denning! We are thrilled to hear that he provided excellent service and technical expertise for your Discovery 5 maintenance needs. We appreciate your kind words and look forward to continuing to provide you with exceptional service.
Best wishes,
Sinclair Land Rover Newport
Dropped my car in for a service and…
Dropped my car in for a service and updates today - Sean was first class and extremely professional, explaining the process and also wary that I needed my car to travel to Manchester later in the day. Sean’s communication and attention to detail is excellent, ensuring I did make my way to Manchester in good time !
November 10, 2025
Unprompted review
Reply from Sinclair Group - Sinclair Land Rover Newport
Hi Jon, thank you for taking the time to leave a review. We are delighted that Sean provided excellent service and helped you get to Manchester on time. Keeping our clients happy and informed is our top priority. We appreciate your business and look forward to serving you again in the future.
Best wishes,
Sinclair Land Rover Newport
First class service department
My 2 landrovers have been in for some fairly complex maintenance recently with great results. Sean Denning, senior service advisor, was amazing. Very knowledgeable, helpful, patient and extremely courteous. Have dealt with Rhian in the past who is also very pleasant and helpful. I recommend this service department without reservation. Thank you guys, I will be back but hopefully not too soon.
November 5, 2025
Unprompted review
Reply from Sinclair Group - Sinclair Land Rover Newport
Hi Martin, thank you so much for your kind words about our service department! We strive to provide the best care for our clients' vehicles and we are thrilled to hear that you had a great experience with Sean and Rhian. We appreciate your recommendation and look forward to working with you again in the future. Drive safe!
Best wishes,
Sinclair Land Rover Newport
Appalling customer service from sales
Called yesterday for 70 Ranger rover Vogue £33500 approx ,gave them my car details for part exchange price ,no call back and price was put up by over £5000 to £38590
Absolutely appalling way to treat potential customer
November 3, 2025
Unprompted review
Reply from Sinclair Group - Sinclair Land Rover Newport
Hi Mr Girvan, thank you for bringing this to our attention. We are very sorry to hear about your experience and appreciate you taking the time to share it. This is not the level of service we aim to deliver, and we understand how disappointing it must have been not to receive a call back regarding your part-exchange enquiry.
We would welcome the opportunity to look into this further and understand exactly what happened so we can address it properly. If you’re willing, please contact our Sales Management Team on landrovernewport@sinclairgroup.co.uk, and we will ensure this is reviewed as a priority.
Thank you again for your feedback.
Sinclair Land Rover Newport
Excellent Service. Very pleasant staff.
Excellent service from Rhian and Arron. Very pleasant staff . I received a full inspection of the main external components with a video explaining each finding. Can't recommend highly enough. Nice coffee too.
October 29, 2025
Unprompted review
Reply from Sinclair Group - Sinclair Land Rover Newport
Hi Robert, thank you for your kind words. We're thrilled to hear that Rhian and Arron provided excellent service and you received a thorough inspection. We pride ourselves on our knowledgeable and friendly staff. Come back for another cup of coffee anytime!
Best wishes,
Sinclair Land Rover Newport
Was welcomed and looked after very well…
Was welcomed and looked after very well by Rhian who explained everything clearly for me.
She is very friendly and professional in her role and nothing was too much trouble.
Happy with the service and contact throughout.
October 28, 2025
Unprompted review
Reply from Sinclair Group - Sinclair Land Rover Newport
Dear Miss Evans, thank you for the kind words, We're glad Rhian provided excellent service and made you feel comfortable. We strive to provide exceptional client care and are happy to hear we met your expectations. See you again soon!
Best wishes,
Sinclair Land Rover Newport
Excellent customer service by rhian…
Excellent customer service by rhian mayne definitely 5 ⭐️
October 24, 2025
Unprompted review
Reply from Sinclair Group - Sinclair Land Rover Newport
Hi Rob, thank you so much for your kind words and for recognising the hard work of our team member Rhian! We strive to provide excellent client service and we're thrilled to hear we met your expectations. Thank you for choosing us, and we hope to serve you again soon.
Best wishes,
Sinclair Land Rover Newport
Great customer service
Booked my evoque in for a fault to be rectified. Turned out it was something different but they managed to diagnose and fix it on the same morning. Rhian even got my car valeted inside and out before I returned, great customer service
October 23, 2025
Unprompted review
Reply from Sinclair Group - Sinclair Land Rover Newport
Hi Anthony, thank you for trusting us with your Evoque, we are happy to have resolved the issue for you promptly and even gave your car a full valet! We value your satisfaction and look forward to serving you again in the future.
Best wishes,
Sinclair Land Rover Newport
Sinclair Newport
Excellent service, good prices, quality of work, trustworthy company, very helpful staff. Rhian Mayne, Service team, was very helpful, credit to the company.
October 22, 2025
Unprompted review
Reply from Sinclair Group - Sinclair Land Rover Newport
Hi Stephen, thank you for your kind words, Rhian Mayne is a valued member of our team and we are thrilled to hear she provided excellent service. We pride ourselves on quality work, fair prices, and trustworthy staff. We appreciate your support and look forward to serving you in the future!
Best wishes,
Sinclair Land Rover Newport
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.