Sinclair Group - Sinclair Land Rover Swansea Reviews 

523
TrustScore 5 out of 5

4.8

Swansea Enterprise Park, SA6 8QP Swansea, GB


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Rated 5 out of 5 stars

2nd Defender purchase. Swansea and Chey in particular have been faultless with customer service. Came to Swansea because the model was not available elsewhere due phase out of the JLR V8. Will be us... See more

Rated 5 out of 5 stars

Amazing service from Adam Jackson. Could not fault any aspect of my experience. Returning to the brand from a long absence I was torn between two models and as it was such an expensive purchase I was... See more

Rated 5 out of 5 stars

Excellent service provided in a relaxed atmosphere. Chey was extremely pleasant and very helpful in arranging everything we needed. Nothing was too much trouble. An outstanding service topped off by o... See more

Rated 5 out of 5 stars

The whole experience was seamless from first point of contact by telephone to vehicle delivery and the follow up contact. Customer service was phenomenal and Lewis went out of his way to ensure that I... See more


Company details

  1. Car Dealer
  2. Auto Body Shop
  3. Car Repair and Maintenance
  4. Used Car Dealer

About Sinclair Group - Sinclair Land Rover Swansea

Written by the company

𝐖𝐞 𝐚𝐫𝐞 𝐒𝐢𝐧𝐜𝐥𝐚𝐢𝐫 𝐆𝐫𝐨𝐮𝐩.

We are proud to be Wales’ largest motor group and proud to be representing a selection of the world’s most prestigious automotive brands: AUDI, BYD, CUPRA, GWM ORA, HYUNDAI, JAGUAR, LAND ROVER, MERCEDES, SEAT, SKODA, VOLKSWAGEN and VOLKSWAGEN COMMERCIAL VEHICLES.

Throughout our over 75 years in business, our valued teams have driven excellence in all that they do.

We have evolved beyond all recognition over the years but we certainly haven't lost sight of our drive to deliver outstanding service to our valued customers at all times, which is something we will steadfastly provide as the Company continues to grow and enjoys future success.

So whether you're looking for a new or quality used car, require expert assistance with the maintenance, servicing or repair of an existing vehicle or seeking genuine manufacturer parts and accessories, you can call upon the Sinclair Group.


Contact info

  • Swansea Enterprise Park, SA6 8QP, Swansea, United Kingdom

4.8

Excellent

TrustScore 5 out of 5

523 reviews

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Replied to 76% of negative reviews

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4.8

All reviews

(523)

1,937 reviews in the last 12 months

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Rated 5 out of 5 stars

Paul Wright provided exceptional…

Paul Wright provided exceptional service during our visit. We had purchased an F Type from Paul in 2024 and he was our ‘go to’ when we decided to replace our Evoque. Thank you!

September 29, 2025
Unprompted review
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Reply from Sinclair Group - Sinclair Land Rover Swansea

Hi Julie, thank you for your kind words about Paul Wright. We are thrilled to hear that he provided exceptional service during your visit. It's always a pleasure to have loyal customers like you. We appreciate your continued support!

Best wishes,
Sinclair Land Rover Swansea

Rated 5 out of 5 stars

Fantastic customer service experience from start to finish

Fantastic customer service experience from start to finish!
We test drive upper range models form every possible car manufacturer, but the service and quality of cars from Land Rover was streets ahead of any other vehicle we tried.
We visited Swansea Land Rover and Steve Taylor could not have been more helpful! He spent a considerable amount of time going through every possible option with us and was very patient indeed with all of our questions. We put down a deposit on a car.

After we got home we was still unsure, and continued to look at other specs and the range of options is so large.

We then returned to Swansea again and spent even more time with Lewis who was also had an incredible amount of knowledge on the Brand and options available. After the talks with Steve and Lewis we decided it was worth spending more and getting the exact car and spec we wanted. And that is what we picked up today! The most beautiful brand new car you could imagine! We have had many lovely cars, this by far is the nicest! You certainly get what you pay for!

There was a slight delay due to the recent hack that took place, but Steve kept is fully updated throughout and was upfront and honest with all the delays etc that we experienced. Exactly what we needed! Perfect!

And on the collection day today, Steve again took a considerable amount of time to ensure a full understand of all the car features including the app! We could not ask for more! First class service! Could not ask for more! Thank you!

October 3, 2025
Unprompted review
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Reply from Sinclair Group - Sinclair Land Rover Swansea

Hi Scott, thank you for your amazing review. Our team at Sinclair Land Rover Swansea is dedicated to providing excellent client service and we're thrilled that Steve and Lewis were able to assist you in finding your perfect car. We apologise for the slight delay and appreciate your understanding. Enjoy your new car and thank you for choosing Sinclair Land Rover Swansea!

Rated 5 out of 5 stars

New Evoque D200 Edition

Delighted to get my new Evoque D200 Edition on 4th September considering the JLR Cyber Attack on the 1st. Kept fully informed each day by Paul Wright and grateful to everyone for pulling out all the stops. This is the 3rd car I've ordered through Paul and he has been so helpful in every way, really trustworthy and honest in all his dealings. Very helpful in assisting with specifications, colours, finance etc.
Paul found this car for me from stock and with a great finance package. Arranged for me to view a similar car to check out colour scheme. Guess I would be still waiting for a new car if Paul hadn't pulled this one out of the bag. Also very grateful for the follow up calls and assistance in setting up all the cars features.
Well done Paul and all at Sinclair's Swansea. Always made to feel very special at every visit. Thank you.

September 4, 2025
Unprompted review
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Reply from Sinclair Group - Sinclair Land Rover Swansea

Hi Paul, thank you for your kind words and loyalty towards our dealership, we are thrilled that you love your new Evoque! We are proud of Paul for going above and beyond to make sure you received your car despite the challenges. We are here for you every step of the way, enjoy your new ride!

Best wishes,
Sinclair Land Rover Swansea

Rated 5 out of 5 stars

Exceptional Service and a Fantastic Experience!

I recently purchased my Land Rover and couldn’t be happier with the entire experience. A huge thank you to Paul Wright, the sales executive who made everything seamless from start to finish.

Paul was incredibly knowledgeable, patient, and attentive throughout the process. He took the time to understand what I was looking for, answered all my questions thoroughly, and ensured I was completely confident with my purchase. His friendly, no-pressure approach made all the difference.

The handover was smooth and well-organized, and the vehicle was presented in immaculate condition. It’s rare to find this level of customer service these days, and Paul went above and beyond to make it a memorable experience.

Highly recommend both Paul Wright and the team—top-tier service and a stunning vehicle to match. Thank you!

September 29, 2025
Unprompted review
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Reply from Sinclair Group - Sinclair Land Rover Swansea

Thank you for choosing us and for leaving such a wonderful review! We are thrilled to hear that you had a fantastic experience with Paul and our team. It's our goal to provide exceptional service and we are so happy that we could help you find your dream Land Rover. Safe travels!

Best wishes,
Sinclair Land Rover Swansea

Rated 5 out of 5 stars

Fantastic service

September 26, 2025
Unprompted review
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Reply from Sinclair Group - Sinclair Land Rover Swansea

Hi Shaun, thank you for taking the time to leave us feedback. We are so happy to hear that you had a fantastic experience with our service. We truly value your support and hope to continue exceeding your expectations in the future. Thank you for choosing us!

Best wishes,
Sinclair Land Rover Swansea

Rated 5 out of 5 stars

Ben was so welcoming when we arrived to…

Ben was so welcoming when we arrived to drop off the car and when we went to pick it up he met us by the door and welcomed us again and went to get the car straight away not like other garages make you sit down and wait a while before you can get your keys back.

October 2, 2025
Unprompted review
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Reply from Sinclair Group - Sinclair Land Rover Swansea

Hi Mr Oshea, wow, thank you so much for your kind words! Providing excellent client service is our top priority and we are thrilled that you had such a positive experience at Sinclair Land Rover Swansea. It was our pleasure to be able to assist you with your car. We appreciate your business and hope to see you again soon!

Best wishes,
Sinclair Land Rover Swansea

Rated 4 out of 5 stars

Dropping the car was easy

Dropping the car was easy, as was collecting. Video to update of how the car was looking was good.

October 2, 2025
Unprompted review
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Reply from Sinclair Group - Sinclair Land Rover Swansea

Hi Mr Davies, thank you for your positive review! We're thrilled to hear that our drop-off and pick-up process was convenient for you. Our team takes great care to provide updates, such as videos, to ensure your car is in the best hands. We appreciate your business and hope to see you again soon.

Best wishes,
Sinclair Land Rover Swansea

Rated 5 out of 5 stars

We enjoyed excellent service from the…

We enjoyed excellent service from the sales agent Scott Llewelyn at JLR Swansea .He was clear , honest in the purchase process, ensuring our needs were met . Scott was a credit to himself and the Sinclair group . We are pleased with our Velar purchase and will seek out Scott in future purchases.
John and Rita Radford

October 2, 2025
Unprompted review
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Reply from Sinclair Group - Sinclair Land Rover Swansea

Hi John, thank you for your kind words, John and Rita! We are thrilled that you had a positive experience with our sales agent Scott Llewellyn at Sinclair Land Rover Swansea. Providing exceptional service and meeting our clients' needs is our top priority. We look forward to seeing you again in the future and are happy to hear that you are pleased with your Velar purchase. Welcome to the Sinclair family!

Best wishes,
Sinclair Land Rover Swansea

Rated 5 out of 5 stars

Well looked after

Well looked after. Great service. Lovely coffee.

October 1, 2025
Unprompted review
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Reply from Sinclair Group - Sinclair Land Rover Swansea

Hi Ivor, thank you for taking the time to leave us a five-star review! We strive to provide exceptional service and a delicious cup of coffee for our clients. We're happy to hear that we were able to meet your expectations. See you again soon!

Best wishes,
Sinclair Land Rover Swansea

Rated 5 out of 5 stars

First class service

I had an excellent experience at Land Rover and was really impressed with how professional and well-organised everything was from start to finish. Scott, who looked after me, was outstanding. He was knowledgeable, approachable, and always took the time to answer any questions I had. Nothing was too much trouble for him, and he went out of his way to make the whole process smooth and stress-free. His customer service was second to none and made a real difference to my experience. I wouldn’t hesitate to recommend both Land Rover and Scott to anyone considering their next vehicle.

September 27, 2025
Unprompted review
Sinclair Group - Sinclair Land Rover Swansea logo

Reply from Sinclair Group - Sinclair Land Rover Swansea

Hi Jonathan, thank you for your kind words. We pride ourselves on providing exceptional service and it's great to hear that Scott exceeded your expectations. We'll be sure to pass along your compliments to him. Thank you for choosing Sinclair Land Rover Swansea, and we look forward to serving you again in the future!

Rated 5 out of 5 stars

Our experience purchasing our new Range Rover.

My partner and I were looking to upgrade our car so went around multiple car dealerships and garages looking for the right car for us.
We came to Jaguar Land Rover Sinclair Swansea and were very kindly greeted by Scott.
He was incredibly helpful and so patient with us, offering us test drives of different models/ sizes, allowing us a full feel for all of our options. We were made to feel like nothing was ever too big of an ask!
We had so many questions and thoughts and Scott was incredibly thorough in explaining and discussing with us all of our options.
We got to sit down with the staff on multiple occasions and have a full detailed plan of options and figures with absolutely no pressure put onto us.
We also part exchanged our different make vehicles with JLR and they were incredibly helpful & generous with doing so.

The comparison of the service we had in JLR to other car garages has been next to none- we were made to feel like such valued clients every time we contacted/ visited the store.
Scott especially being exceptionally helpful, professional and kind. We feel we really couldn’t have had a better sale advisor & thank scott hugely in getting our dream car to be our reality- so easily!

The staff in JLR also couldn’t offer us enough beverages & biscuits, we can’t actually recall how many drinks we had there- Phoebe makes an incredible Latte, and her service was also 10/10.
Overall our experience with Swansea JLR has been absolutely exceptional and we will be/ have been recommending to family and friends.
Thank you all for everything- we are in love with our new car!

September 10, 2025
Unprompted review
Sinclair Group - Sinclair Land Rover Swansea logo

Reply from Sinclair Group - Sinclair Land Rover Swansea

Thank you Alys for your amazing review! We are thrilled that you had such a positive experience with us, Scott and our team are dedicated to providing the best service and it's always great to hear when we exceed expectations. Enjoy your dream car and thank you for recommending us to your family and friends. Drive safe!

Rated 5 out of 5 stars

Chey at Sinclair Land Rover was…

Chey at Sinclair Land Rover was excellent. He explained our options and was not pushy at any time. He made purchasing our car a pleasure. We also had some help from Scott who also was most helpful

September 29, 2025
Unprompted review
Sinclair Group - Sinclair Land Rover Swansea logo

Reply from Sinclair Group - Sinclair Land Rover Swansea

Thank you for sharing your positive experience with Chey and Scott at Sinclair Land Rover! We're thrilled to hear that they provided excellent service and made your car purchasing process a pleasure. We hope you enjoy your new car and look forward to seeing you again in the future.

Rated 5 out of 5 stars

Fantastic service and help from George…

Fantastic service and help from George at Sinclair Land Rover, he was so lovely and helpful from start to finish and it was a breeze getting my dream car, second car from there and can’t recommend there enough!

September 26, 2025
Unprompted review
Sinclair Group - Sinclair Land Rover Swansea logo

Reply from Sinclair Group - Sinclair Land Rover Swansea

We are thrilled to hear about your positive experience with George at Sinclair Land Rover! We are proud to have helped you find your dream car once again and are grateful for your continued support. Thank you for recommending us!

Rated 5 out of 5 stars

The sales Executive Lewis - outstanding!

The sales Executive Lewis - outstanding at all levels made it very easy - even when it was difficult navigating certain aspects Lewis ironed out all the lumps and bumps. Highly recommended

September 25, 2025
Unprompted review
Sinclair Group - Sinclair Land Rover Swansea logo

Reply from Sinclair Group - Sinclair Land Rover Swansea

Thank you for your kind words about our Sales Executive Lewis! We are thrilled to hear that he made your experience with our company easy and smooth. We will be sure to pass along your praise to him. We truly appreciate your recommendation. Thank you for choosing us!

Rated 5 out of 5 stars

Great all round experience

I've collected my new Evoque today. From the moment I stepped into the showroom in August to the moment I drove out with my new car today, Steve has been great. Friendly, informative and quite simply an all round great guy! So personable with no "sales-man" vibes which is highly appreciative. He couldn't have done any more to help throughout the whole process. Thanks Steve!

September 27, 2025
Unprompted review
Sinclair Group - Sinclair Land Rover Swansea logo

Reply from Sinclair Group - Sinclair Land Rover Swansea

Thank you for choosing us, we're thrilled to have helped you find the perfect Evoque! Steve is always dedicated to providing excellent service and we're happy to hear he made your experience enjoyable. Safe travels in your new car!

Rated 5 out of 5 stars

JLR Swansea & George…

Having dealt with the sinclair group for years of buying audis we had high expectations and we were not disappointed.
George dealt with us in a friendly & professional manner and was very knowledgeable about the Evoque.
All in all an enjoyable 5 star experience

September 24, 2025
Unprompted review
Sinclair Group - Sinclair Land Rover Swansea logo

Reply from Sinclair Group - Sinclair Land Rover Swansea

Thank you for choosing the Sinclair JLR Swansea for your car needs! We are thrilled to hear that George provided you with exceptional service and made your experience enjoyable. We appreciate your loyalty and look forward to continuing to exceed your expectations in the future.

Rated 5 out of 5 stars

New Range Rover Evoque

We picked up our new Evoque yesterday. The Sinclair salesman Richard Howells made the whole experience of buying a new car very smooth by explaining everything to us. He also gave us great advice on how to get the best return for our existing car. We've been properly looked after by Richard and won't hesitate to buy our future vehicles from him.

September 26, 2025
Unprompted review
Sinclair Group - Sinclair Land Rover Swansea logo

Reply from Sinclair Group - Sinclair Land Rover Swansea

Thank you for leaving us this wonderful review! We are so glad to hear that Richard provided you with a smooth and informative buying experience. We pride ourselves on taking care of our customers and would be honored to continue serving you in the future. Enjoy your new Evoque!

Rated 5 out of 5 stars

What an amazing experience

What an amazing experience from start to finish great communication all the way through. Steven was fantastic providing information as and when needed. This is an experience I will never forget as the presentation of the vehicle at point of collection was a unique outstanding event. Thank you Steven and Sinclair Group

September 26, 2025
Unprompted review
Sinclair Group - Sinclair Land Rover Swansea logo

Reply from Sinclair Group - Sinclair Land Rover Swansea

Thank you so much for choosing Sinclair JLR Swansea! We are thrilled to hear about your amazing experience with us. Our team takes great pride in providing exceptional communication and service from start to finish. Enjoy your vehicle and we hope to see you again in the future!

Rated 5 out of 5 stars

Was buying my first Range Rover and the…

Was buying my first Range Rover and the experience was fantastic. Rich was really helpful and genuine and made the collection day very special. His service was above and beyond and he's extremely friendly.
Will be back next time around for sure.

August 22, 2025
Unprompted review
Sinclair Group - Sinclair Land Rover Swansea logo

Reply from Sinclair Group - Sinclair Land Rover Swansea

Thank you for choosing us to make your first Range Rover experience a memorable one! We're thrilled to hear that Rich provided exceptional service and made your collection day special. We can't wait to have you back for your next luxury car purchase. See you soon!

Rated 5 out of 5 stars

Good communication and customer service

September 5, 2025
Unprompted review
Sinclair Group - Sinclair Land Rover Swansea logo

Reply from Sinclair Group - Sinclair Land Rover Swansea

Thank you so much for your kind words! We strive to provide top-notch communication and customer service to ensure our clients have a positive experience. We appreciate your feedback and hope to continue exceeding your expectations in the future.

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