2nd Defender purchase. Swansea and Chey in particular have been faultless with customer service. Came to Swansea because the model was not available elsewhere due phase out of the JLR V8. Will be us... See more
Location
Switch locationSwansea Enterprise Park, SA6 8QP Swansea, GB
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Amazing service from Adam Jackson. Could not fault any aspect of my experience. Returning to the brand from a long absence I was torn between two models and as it was such an expensive purchase I was... See more
The whole experience was seamless from first point of contact by telephone to vehicle delivery and the follow up contact. Customer service was phenomenal and Lewis went out of his way to ensure that I... See more
Excellent service provided in a relaxed atmosphere. Chey was extremely pleasant and very helpful in arranging everything we needed. Nothing was too much trouble. An outstanding service topped off by o... See more
Company details
About Sinclair Group - Sinclair Land Rover Swansea
Written by the company
𝐖𝐞 𝐚𝐫𝐞 𝐒𝐢𝐧𝐜𝐥𝐚𝐢𝐫 𝐆𝐫𝐨𝐮𝐩.
We are proud to be Wales’ largest motor group and proud to be representing a selection of the world’s most prestigious automotive brands: AUDI, BYD, CUPRA, GWM ORA, HYUNDAI, JAGUAR, LAND ROVER, MERCEDES, SEAT, SKODA, VOLKSWAGEN and VOLKSWAGEN COMMERCIAL VEHICLES.
Throughout our over 75 years in business, our valued teams have driven excellence in all that they do.
We have evolved beyond all recognition over the years but we certainly haven't lost sight of our drive to deliver outstanding service to our valued customers at all times, which is something we will steadfastly provide as the Company continues to grow and enjoys future success.
So whether you're looking for a new or quality used car, require expert assistance with the maintenance, servicing or repair of an existing vehicle or seeking genuine manufacturer parts and accessories, you can call upon the Sinclair Group.
Contact info
Swansea Enterprise Park, SA6 8QP, Swansea, United Kingdom
4.8
Excellent
522 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 76% of negative reviews
Typically replies within 1 month
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Range Rover evoque
Bought our Range Rover evoque from Marc this week. Amazing experience, very helpful and no pressure sale. Marc ensured the car was prepared to an amazing standard, and had it ready within a couple of days. Great communication throughout and a pleasure to deal with. Thanks again, Nathan.
October 15, 2025
Unprompted review
Reply from Sinclair Group - Sinclair Land Rover Swansea
Thank you for choosing us to purchase your Range Rover Evoque, Nathan! We are thrilled to hear that you had an amazing experience with Marc and that you appreciated our great communication and pressure-free sales approach. Your satisfaction is our top priority and we look forward to continuing to provide exceptional service. Enjoy your new car!
Great outlet, recommended.
Quick, easy comms with Lewis who was super helpful and very easy to deal with. Beautiful car, delivered within 48hrs, all as described and a lovely surprise gift to boot. Highly recommended.
October 15, 2025
Unprompted review
Reply from Sinclair Group - Sinclair Land Rover Swansea
Thank you so much for your kind words and recommendation! We are thrilled to hear that you had a positive experience with Lewis and that you are enjoying your new car. We strive to provide top-notch service and we are delighted to have exceeded your expectations. Thank you for choosing us!
Ben was amazing guilded me through…
Ben was amazing guilded me through everything I needed.
October 15, 2025
Unprompted review
Reply from Sinclair Group - Sinclair Land Rover Swansea
Thank you for your great feedback! We're thrilled to hear that Ben provided you with excellent service and guidance. We appreciate your support and hope to continue exceeding your expectations in the future.
Excellent customer service
Ben was very helpful and took time to explain everything very well.
October 14, 2025
Unprompted review
Reply from Sinclair Group - Sinclair Land Rover Swansea
Thank you for your kind words, we strive to provide exceptional service and we're glad to hear that Ben was able to assist you. Your satisfaction is our top priority!
Top Service experience
Really smooth recall experience, Sean was great from top to finish. Kept me updated throughout the day, super cheerful and helpful and made sure I was looked after and knew what was going on. Totally recommend and has restored my faith in Landrover service departments, wouldn’t go anywhere else now, it’s worth the drive to have honest, efficient people dealing with you and makes the experience much more pleasant!
October 13, 2025
Unprompted review
Reply from Sinclair Group - Sinclair Land Rover Swansea
Thank you for your kind words! We're thrilled to hear that Sean provided a seamless and positive recall experience for you. We take pride in our team's honesty, efficiency, and friendly service. It's clients like you that make our job so rewarding. We look forward to seeing you again and being your go-to Landrover service department. Safe travels!
Best wishes,
Sinclair Land Rover Swansea
Go buy a Jag from Sinclair Jag Swansea….
Just purchased an EPace from Lewis at Sinclair Jag Swansea. What an incredible experience. Everything and more was done for us, registration, personal plates, coffee…. and a great deal on our part-ex.
It was a truly enjoyable experience. I’ve never felt more special buying a car.
October 11, 2025
Unprompted review
Reply from Sinclair Group - Sinclair Land Rover Swansea
Thank you for choosing Sinclair Jag Swansea and for your kind review! We're thrilled to hear that you had such a great experience purchasing your E Pace from Lewis. Our team takes pride in providing exceptional service and seeing our customers drive away feeling special. Enjoy your new car!
Outstanding service from start to…
Outstanding service from start to finish. From the moment I contacted jaguar assistance with in an hour I had my courtesy car, meaning I was able to get back on the road. Big shout out to the team in the Swansea branch especially Bec’s who kept us updated on the repairs. Thank you to Vicky and Ben also. Everyone was so helpful and couldn’t do enough for us and we really appreciated everything you done for us.
October 11, 2025
Unprompted review
Reply from Sinclair Group - Sinclair Land Rover Swansea
Thank you for taking the time to leave such a glowing review! We are thrilled to hear that our team at Swansea provided outstanding service and got you back on the road quickly. We will be sure to pass on the shout out to Bec's, Vicky, and Ben. Thank you for choosing us!
Disappointing
Disappointing. Had the wrong vehicle specification on handover and took over 3 weeks to rectify (partly due the JLR cyber attack) and 2 handover dates later. Have been told I will have some recompense for the issues, but still not offered anything as yet. Been JLR customer for 25 years, very pleased with the vehicle otherwise.
September 1, 2025
Reply from Sinclair Group - Sinclair Land Rover Swansea
Thank you for your feedback. We apologise for the inconvenience caused by the JLR attack and the incorrect vehicle specification. Please can you email us at jlrswanseamanager@sinclairgroup.co.uk so we can discuss with you further.
Speedy resolution to gearbox issue
Speedy resolution to gearbox issue, booked in for investigation within 48 hours
October 3, 2025
Unprompted review
Reply from Sinclair Group - Sinclair Land Rover Swansea
Thank you for your positive feedback! We strive to provide efficient and reliable service to all our customers and are glad to hear that we were able to quickly address your gearbox issue. We look forward to continuing to serve you in the future.
Operation so slick now
Operation so slick now, efficient, friendly and Ben looked after me throughout
October 9, 2025
Unprompted review
Reply from Sinclair Group - Sinclair Land Rover Swansea
Thank you for your kind words Simon. We are so glad to hear that you had a seamless and enjoyable experience with us. It's our top priority to provide efficient and friendly service, and we’re thrilled Ben took great care of you. We can't wait to have you back!
Best wishes,
Sinclair Land Rover Swansea
My Land Rover had a blown turbo
My Land Rover had a blown turbo and was taken to Land Rover Swansea. From the very beginning Ben from the service department has been excellent and kept me updated with progression of my car. Ben was very helpful in sourcing me a courtesy car and went above and beyond . Excellent service needs practice with tea making skills lol. I highly recommend Land Rover Swansea
October 8, 2025
Unprompted review
Reply from Sinclair Group - Sinclair Land Rover Swansea
Thank you so much for your glowing review! We're thrilled to hear that Ben and our service department provided you with excellent service and kept you updated throughout the process. We truly appreciate your recommendation and will definitely work on our tea making skills ;) Thank you for choosing Land Rover Swansea!
Great service from start to finish
Great service from start to finish.
Paul W was excellent and found us exactly what we wanted and delivered it in record time.
Highly recommended.
October 3, 2025
Unprompted review
Reply from Sinclair Group - Sinclair Land Rover Swansea
Thank you for your kind words! We're thrilled to hear that Paul provided you with exceptional service and was able to find exactly what you needed. We take pride in delivering efficiency and quality to our customers. We truly appreciate your recommendation. Thank you for choosing us!
Fantastic professional experience with a personal touch
Big thanks to Lewis for his help with our recent purchase of a Velar. His knowledge and excellent customer service made for a great experience. The whole sales process was seamless and we were kept updated throughout.
October 3, 2025
Unprompted review
Reply from Sinclair Group - Sinclair Land Rover Swansea
Hi Tash, thank you so much for your kind words. Lewis takes great pride in providing excellent client service and we are thrilled to hear about your positive experience with him. We strive to make the sales process seamless and we're glad to hear that was reflected in your recent purchase of a Velar. Enjoy your new vehicle!
Best wishes,
Sinclair Land Rover Swansea
Excellent professional service as…
Excellent professional service as always.
October 6, 2025
Unprompted review
Reply from Sinclair Group - Sinclair Land Rover Swansea
Hi Richard, thank you for the kind words, we strive to provide exceptional service at all times. Your satisfaction is our top priority. Thank you for choosing Sinclair Land Rover Swansea!
First purchase from Sinclair Swansea
This was our first purchase from Sinclair Swansea. I have to say it was a pleasure dealing with you. George guided us through the whole process and made purchasing our new vehicle a breeze. Nothing was too much trouble and he helped us through all stages. We will definitely recommend you and will purchase future cars from yourselves. Thanks Again.
October 4, 2025
Unprompted review
Reply from Sinclair Group - Sinclair Land Rover Swansea
Hi Leighton, thank you for choosing Sinclair Land Rover Swansea for your first purchase. It's our pleasure to provide exceptional service and make car buying a breeze. We appreciate your recommendation and look forward to helping with future car purchases. Thank you for your support!
Best wishes,
Sinclair Land Rover Swansea
What a great experience
What a great experience
I had an issue with my current Range Rover and agreed a new deal on another vehicle with Sinclair JLR Swansea
They were outstanding
I dealt with Marc Roberts and the transition from one vehicle to another was a breeze all created by Marc's total professionalism 10/10
October 6, 2025
Unprompted review
Reply from Sinclair Group - Sinclair Land Rover Swansea
Hi Glen, thank you so much for sharing your positive experience with us. We are thrilled that Marc's professionalism made your transition to a new vehicle a breeze. We pride ourselves on providing exceptional service to our clients and we're happy to hear that we met your expectations. Thank you for choosing Sinclair Land Rover Swansea!
Great experience as always
Great experience as always. Customer service and comfort at the showroom is lovely. Always get offered a nice coffee and a Welsh cake and it’s a pleasant environment. Only slight negative is the split wiper blade I needed replaced (recently fitted) was cleaned not replaced and the split is still there. Awaiting call back to rectify which I’m sure they will do.
October 6, 2025
Unprompted review
Reply from Sinclair Group - Sinclair Land Rover Swansea
Hi Vito, thank you for your positive feedback. We are thrilled to hear that you had a great experience at our showroom. We strive to provide exceptional service and a comfortable environment for our clients. We apologise for the issue with the wiper blade and we will make sure it is promptly rectified. We appreciate your continued support!
Best wishes,
Sinclair Land Rover Swansea
Such helpful staff
The staff at Sinclairs were particularly helpful, efficient and friendly. In particular the sales executive Chey was very attentive and made us both feel very welcome. There was no hard sell only very helpful information and assistance. We could not have had a better experience or made to feel more at ease.
September 28, 2025
Unprompted review
Reply from Sinclair Group - Sinclair Land Rover Swansea
Hi Raymond, thank you for your kind words. We are thrilled to hear that Chey and our team provided exceptional service during your visit. We strive to make our clients feel welcome and at ease, and we're glad we achieved that with you. See you again soon!
Best wishes,
Sinclair Land Rover Swansea
New Evoque
We recently bought a new Evoque from JLR Swansea, and the whole experience was exceptional. Paul Wright was fantastic from start to finish — friendly, knowledgeable, and made the entire process smooth and stress-free. We are delighted with the new Evoque and truly appreciate the outstanding service from Paul and the team. Highly recommended.
September 1, 2025
Unprompted review
Reply from Sinclair Group - Sinclair Land Rover Swansea
Hi Sharon, thank you for the glowing review. We are thrilled to hear that Paul and our team provided you with exceptional service during your purchase of the Evoque. We appreciate your recommendation and hope you enjoy your new car!
Best wishes,
Sinclair Land Rover Swansea
Paul Wright provided exceptional…
Paul Wright provided exceptional service during our visit. We had purchased an F Type from Paul in 2024 and he was our ‘go to’ when we decided to replace our Evoque. Thank you!
September 29, 2025
Unprompted review
Reply from Sinclair Group - Sinclair Land Rover Swansea
Hi Julie, thank you for your kind words about Paul Wright. We are thrilled to hear that he provided exceptional service during your visit. It's always a pleasure to have loyal customers like you. We appreciate your continued support!
Best wishes,
Sinclair Land Rover Swansea
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