Sinclair Group - Sinclair Land Rover Swansea Reviews 

522
TrustScore 5 out of 5

4.8

Swansea Enterprise Park, SA6 8QP Swansea, GB


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See what reviewers are saying

Rated 5 out of 5 stars

2nd Defender purchase. Swansea and Chey in particular have been faultless with customer service. Came to Swansea because the model was not available elsewhere due phase out of the JLR V8. Will be us... See more

Rated 5 out of 5 stars

Amazing service from Adam Jackson. Could not fault any aspect of my experience. Returning to the brand from a long absence I was torn between two models and as it was such an expensive purchase I was... See more

Rated 5 out of 5 stars

The whole experience was seamless from first point of contact by telephone to vehicle delivery and the follow up contact. Customer service was phenomenal and Lewis went out of his way to ensure that I... See more

Rated 5 out of 5 stars

Excellent service provided in a relaxed atmosphere. Chey was extremely pleasant and very helpful in arranging everything we needed. Nothing was too much trouble. An outstanding service topped off by o... See more


Company details

  1. Car Dealer
  2. Auto Body Shop
  3. Car Repair and Maintenance
  4. Used Car Dealer

About Sinclair Group - Sinclair Land Rover Swansea

Written by the company

𝐖𝐞 𝐚𝐫𝐞 𝐒𝐢𝐧𝐜𝐥𝐚𝐢𝐫 𝐆𝐫𝐨𝐮𝐩.

We are proud to be Wales’ largest motor group and proud to be representing a selection of the world’s most prestigious automotive brands: AUDI, BYD, CUPRA, GWM ORA, HYUNDAI, JAGUAR, LAND ROVER, MERCEDES, SEAT, SKODA, VOLKSWAGEN and VOLKSWAGEN COMMERCIAL VEHICLES.

Throughout our over 75 years in business, our valued teams have driven excellence in all that they do.

We have evolved beyond all recognition over the years but we certainly haven't lost sight of our drive to deliver outstanding service to our valued customers at all times, which is something we will steadfastly provide as the Company continues to grow and enjoys future success.

So whether you're looking for a new or quality used car, require expert assistance with the maintenance, servicing or repair of an existing vehicle or seeking genuine manufacturer parts and accessories, you can call upon the Sinclair Group.


Contact info

  • Swansea Enterprise Park, SA6 8QP, Swansea, United Kingdom

4.8

Excellent

TrustScore 5 out of 5

522 reviews

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Replied to 76% of negative reviews

Typically replies within 1 month

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4.8

All reviews

(522)

1,927 reviews in the last 12 months

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Rated 5 out of 5 stars

A great service

We had a Discovery 15 years ago and I've been eager to get back in the new model for a number of years. We typically change our car every 3 years and each time tried to find the right vehicle at the previous local LR dealership. It was never a good experience, we always felt like it was almost an inconvenience. We ended up having 3 XC90s in a row. This year, having heard the dealership had changed groups (Now Sinclair's) and received good reviews from friends we tried again.

It was night and day from our previous experiences with the old group. We were helped by Lewis Broad all the way through the process - it always felt like a conversation, with Lewis eager to help us find the right vehicle for us. Collecting the vehicle was a particular highlight. We are very pleased with the Discovery and ongoing support from Lewis and Sinclair's

November 11, 2025
Unprompted review
Sinclair Group - Sinclair Land Rover Swansea logo

Reply from Sinclair Group - Sinclair Land Rover Swansea

Thank you for sharing your wonderful experience with our dealership. We are thrilled that we were able to provide you with exceptional service and help you find the perfect vehicle. We are grateful for your continued support and look forward to serving you in the future. Thank you for choosing Sinclair's and welcome back to Land Rover!

Rated 5 out of 5 stars

Very helpful and polite staff

Very helpful and polite staff. I dealt with Richard who was excellent. Couldn't do enough for me. Nothing was to much trouble.

November 14, 2025
Sinclair Group - Sinclair Land Rover Swansea logo

Reply from Sinclair Group - Sinclair Land Rover Swansea

Thank you for your kind words, we pride ourselves on our excellent customer service and are thrilled to hear that Richard was able to assist you so well. Nothing makes us happier than satisfied customers!

Rated 5 out of 5 stars

acquisition of my new landrover

Pleasant, courtious and respectfull.
The team went out of their way to help in all ways
Provided an exellant deal and made the acquisition of my new Land Rover a pleasure.
Impressed with the Sales Team particularly Chey

November 20, 2025
Sinclair Group - Sinclair Land Rover Swansea logo

Reply from Sinclair Group - Sinclair Land Rover Swansea

Thank you for your kind words! We are thrilled to hear that our team provided exceptional service and made your Land Rover acquisition a pleasure. We will be sure to pass along your praises, especially to Chey. Cheers to many happy journeys ahead.

Rated 5 out of 5 stars

Ben Miles - Sinclair JLR Swansea

Ben Miles, my service manager was surperb from start to finish. Ben even went the extra miles (excuse the pun) to make sure the vehicle was presented not only in a timely manner but with a showroom quality valet on top.
A big thumbs up to all in the service department, they went beyond the call to make an unforgettable experience. Well done 👏🏼

November 21, 2025
Unprompted review
Sinclair Group - Sinclair Land Rover Swansea logo

Reply from Sinclair Group - Sinclair Land Rover Swansea

Thank you so much for the glowing review! Ben is truly a star in our service department and we are thrilled to hear that he went above and beyond to make your experience unforgettable. The entire service team takes pride in delivering exceptional service, and we are grateful for your recognition. We can't wait to welcome you back for your next visit!

Rated 5 out of 5 stars

Excellent Service from Sinclair

Took my Range Rover in for some warranty work and an MOT retest, and the team at Sinclair Land Rover Swansea were brilliant from start to finish. Rowanne kept me updated throughout, everything was handled professionally, and the whole process was completely hassle-free.

Everyone I dealt with was friendly, helpful, and clearly took pride in the service they provide. Great experience all round. Highly recommend.

November 20, 2025
Unprompted review
Sinclair Group - Sinclair Land Rover Swansea logo

Reply from Sinclair Group - Sinclair Land Rover Swansea

Thank you for trusting us with your Range Rover, we're thrilled to hear you had a hassle-free experience and were satisfied with our team's professionalism and friendly service. We take immense pride in providing top-notch service and appreciate your recommendation. See you next time!

Rated 5 out of 5 stars

Great Buying Experiance - Ask for Haz

We had a great buying experiance and highly rate Haz who knows his stuff, found the right car for us and came up with a deal we were happy with.

October 20, 2025
Unprompted review
Sinclair Group - Sinclair Land Rover Swansea logo

Reply from Sinclair Group - Sinclair Land Rover Swansea

Thank you for the glowing review! We thrive on providing top-notch service and finding the perfect car for our customers. We're glad you had a great experience with Haz and we're grateful for your recommendation. Happy driving!

Rated 5 out of 5 stars

Excellent service

Excellent service, went through everything thoroughly and made sure I knew everything about the car before I drove off!
Staff were lovely and really welcoming I would recommend to everyone to go to Land Rover Swansea they were brilliant!

November 19, 2025
Unprompted review
Sinclair Group - Sinclair Land Rover Swansea logo

Reply from Sinclair Group - Sinclair Land Rover Swansea

Thank you for the kind words Ben! We are delighted to have helped you with your new car purchase and wish you all the best for the reminder of the football season ;-).

Rated 5 out of 5 stars

George Perkins

George was superb, very knowledgeable, honest and a lovely guy to deal with. After many visits to Land Rover garages over the years I was so pleased to meet George and will look forward to dealing with George again in the future.

November 14, 2025
Unprompted review
Sinclair Group - Sinclair Land Rover Swansea logo

Reply from Sinclair Group - Sinclair Land Rover Swansea

Hi Phil, we are thrilled to hear that you had a positive experience with George! Providing exceptional customer service and building lasting relationships is our top priority. We can't wait to work with you again. Thank you for choosing our business.

Rated 5 out of 5 stars

Go beyond to try and help Chey has been…

Go beyond to try and help Chey has been fantastic from start to finish. We couldn’t and wouldn’t have purchased without him. He kept us updated right the way through and we can’t recommend him enough. He knows the brand inside out and is a great representative for your company.

November 1, 2025
Unprompted review
Sinclair Group - Sinclair Land Rover Swansea logo

Reply from Sinclair Group - Sinclair Land Rover Swansea

Thank you so much for your kind review! It brings us so much joy to hear that Chey provided excellent service during your purchasing process. Our team takes pride in knowing our brand inside out and we are delighted that it shone through. Thank you for recommending us!

Rated 5 out of 5 stars

Salesman Hasib has gone over and above…

Salesman Hasib has gone over and above every time we have been in contact. Can’t recommend enought

October 15, 2025
Unprompted review
Sinclair Group - Sinclair Land Rover Swansea logo

Reply from Sinclair Group - Sinclair Land Rover Swansea

Thank you for your kind words Alan! Hasib always strives to go the extra mile for our customers. We appreciate your recommendation and look forward to continuing to exceed your expectations.

Rated 5 out of 5 stars

Great service

Great service, would highly recommend. A special mention to Haz and Amy who made the process so streamline. Thank you.

October 20, 2025
Unprompted review
Sinclair Group - Sinclair Land Rover Swansea logo

Reply from Sinclair Group - Sinclair Land Rover Swansea

Thank you for your kind words Carys! We are thrilled to hear that you had a great experience with our team, especially Haz and Amy. We strive to provide top-notch service to our customers. Thank you for your recommendation!

Rated 5 out of 5 stars

Ben was absolutely great

Ben was absolutely great

November 14, 2025
Unprompted review
Sinclair Group - Sinclair Land Rover Swansea logo

Reply from Sinclair Group - Sinclair Land Rover Swansea

Thank you for your positive feedback Elizabeth! We are thrilled that you had a great experience with Ben and we'll be sure to pass on your feedback to him, we hope to see you again soon.

Rated 5 out of 5 stars

Great service

Paul made us feel very welcome and at ease. Nothing was too much trouble for him and he made sure we were fully informed at all times.
Richard was also very helpful in Paul’s absence.

November 14, 2025
Unprompted review
Sinclair Group - Sinclair Land Rover Swansea logo

Reply from Sinclair Group - Sinclair Land Rover Swansea

Thank you so much for your kind words about both Paul and Richard. We hope to see you again soon Catrin.

Rated 5 out of 5 stars

New Purchase

Both Jamie and Paul were absolutely fantastic in finding me exactly the car I required in such a swift and smooth way.

All the staff in Swansea are so welcoming and can't do enough for you but a discuss mention to both gents above for making the process seamless.

One very happy customer :)

November 13, 2025
Unprompted review
Sinclair Group - Sinclair Land Rover Swansea logo

Reply from Sinclair Group - Sinclair Land Rover Swansea

Thank you so much for the kind words! We are thrilled to hear that you had a fantastic experience with our team at Swansea. Jamie and Paul are truly exceptional and we are so glad they were able to find the perfect car for you. We hope you enjoy your new car Simon and please come back for a coffee and catch up soon.

Rated 5 out of 5 stars

Great service from start to finish

Great service from start to finish. From the first phone call to driving away. Richard Bater guided me through the process and was knowledgeable and nothing was too much trouble. I'd highly recommend Jaguar Sinclair Swansea. Can't fault them.

October 27, 2025
Unprompted review
Sinclair Group - Sinclair Land Rover Swansea logo

Reply from Sinclair Group - Sinclair Land Rover Swansea

Thank you Dai for sharing your wonderful experience at Jaguar Sinclair Swansea! We are thrilled to hear that our team, especially Richard Bater, provided you with excellent service and made your car buying journey seamless. We truly appreciate your recommendation and can't wait to have you back at our retailer sometime in the future.

Rated 5 out of 5 stars

Can not fault the experience at all

Can not fault the experience at all. From phoning on a Monday, having my service booked in on the Wednesday. I arrived, car was booked in in seconds, bought a coffee, given a private place to work, talked through the service and actions to be taken. Polite, courteous and friendly staff. I have never owned a Land Rover before and this is a massive upgrade in the service I have had previously in other leading brands. Jamie has been excellent, I can not have asked for a better service.

November 12, 2025
Unprompted review
Sinclair Group - Sinclair Land Rover Swansea logo

Reply from Sinclair Group - Sinclair Land Rover Swansea

Thank you for the kind words Philippa, we will be sure to share them with the team and we cant wait to have you back some time in the future!

Rated 5 out of 5 stars

My experience

All staff, even the ones that were not dealing with me directly, went out of their way to say 'Hello' and ask if there was anything I needed.
The issue with my car was dealt with efficiently, and I was kept updated while I waited.
The fact that I was able to work, while I waited, in a private environment, with internet access was very much appreciated.
Ben Miles, the Service Adviser assigned to me, was excellent. A credit to the company.

November 12, 2025
Unprompted review
Sinclair Group - Sinclair Land Rover Swansea logo

Reply from Sinclair Group - Sinclair Land Rover Swansea

Thank you for the fantastic review Steven. We will be sure to share your feedback with the team and your words capture our intentions beautifully, please come back for a coffee and catch up soon!

Rated 5 out of 5 stars

Ben was great

Ben was great, really helpful and sorted the issue out quickly. George on reception was also very helpful a d friendly. Great service once again.

November 12, 2025
Unprompted review
Sinclair Group - Sinclair Land Rover Swansea logo

Reply from Sinclair Group - Sinclair Land Rover Swansea

Thank you for your kind words Gareth, we are thrilled that Ben and George were able to provide top-notch service. We look forward to welcoming you back some time in the future.

Rated 5 out of 5 stars

As a lady purchaser I had amazing…

As a lady purchaser I had amazing service.

October 31, 2025
Sinclair Group - Sinclair Land Rover Swansea logo

Reply from Sinclair Group - Sinclair Land Rover Swansea

Thank you for your feedback Mrs Jeffreys, we hope you are enjoying your new car and please don't hesitate to pop in if we can help in the future or simply for a coffee and cake!

Rated 5 out of 5 stars

Haz is a great sales representative…

Haz is a great sales representative would recommend he as looked after me as a customer so much and I would recommend him as a great guy and the best service bar none so great to deal with someone who looks after u and I appreciate that very much and thank u Sinclair landrover for the sale of my new defender many thanks Haz

November 11, 2025
Unprompted review
Sinclair Group - Sinclair Land Rover Swansea logo

Reply from Sinclair Group - Sinclair Land Rover Swansea

Thank you for your kind words about Haz and our team at Sinclair Landrover Ben. We look forward to you calling in always as you bring energy and positivity to us all, enjoy the new car and see you sometime soon!

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