2nd Defender purchase. Swansea and Chey in particular have been faultless with customer service. Came to Swansea because the model was not available elsewhere due phase out of the JLR V8. Will be us... See more
Location
Switch locationSwansea Enterprise Park, SA6 8QP Swansea, GB
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Amazing service from Adam Jackson. Could not fault any aspect of my experience. Returning to the brand from a long absence I was torn between two models and as it was such an expensive purchase I was... See more
The whole experience was seamless from first point of contact by telephone to vehicle delivery and the follow up contact. Customer service was phenomenal and Lewis went out of his way to ensure that I... See more
Excellent service provided in a relaxed atmosphere. Chey was extremely pleasant and very helpful in arranging everything we needed. Nothing was too much trouble. An outstanding service topped off by o... See more
Company details
About Sinclair Group - Sinclair Land Rover Swansea
Written by the company
𝐖𝐞 𝐚𝐫𝐞 𝐒𝐢𝐧𝐜𝐥𝐚𝐢𝐫 𝐆𝐫𝐨𝐮𝐩.
We are proud to be Wales’ largest motor group and proud to be representing a selection of the world’s most prestigious automotive brands: AUDI, BYD, CUPRA, GWM ORA, HYUNDAI, JAGUAR, LAND ROVER, MERCEDES, SEAT, SKODA, VOLKSWAGEN and VOLKSWAGEN COMMERCIAL VEHICLES.
Throughout our over 75 years in business, our valued teams have driven excellence in all that they do.
We have evolved beyond all recognition over the years but we certainly haven't lost sight of our drive to deliver outstanding service to our valued customers at all times, which is something we will steadfastly provide as the Company continues to grow and enjoys future success.
So whether you're looking for a new or quality used car, require expert assistance with the maintenance, servicing or repair of an existing vehicle or seeking genuine manufacturer parts and accessories, you can call upon the Sinclair Group.
Contact info
Swansea Enterprise Park, SA6 8QP, Swansea, United Kingdom
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Replied to 76% of negative reviews
Typically replies within 1 month
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A great service
We had a Discovery 15 years ago and I've been eager to get back in the new model for a number of years. We typically change our car every 3 years and each time tried to find the right vehicle at the previous local LR dealership. It was never a good experience, we always felt like it was almost an inconvenience. We ended up having 3 XC90s in a row. This year, having heard the dealership had changed groups (Now Sinclair's) and received good reviews from friends we tried again.
It was night and day from our previous experiences with the old group. We were helped by Lewis Broad all the way through the process - it always felt like a conversation, with Lewis eager to help us find the right vehicle for us. Collecting the vehicle was a particular highlight. We are very pleased with the Discovery and ongoing support from Lewis and Sinclair's

Reply from Sinclair Group - Sinclair Land Rover Swansea
Very helpful and polite staff
Very helpful and polite staff. I dealt with Richard who was excellent. Couldn't do enough for me. Nothing was to much trouble.

Reply from Sinclair Group - Sinclair Land Rover Swansea
acquisition of my new landrover
Pleasant, courtious and respectfull.
The team went out of their way to help in all ways
Provided an exellant deal and made the acquisition of my new Land Rover a pleasure.
Impressed with the Sales Team particularly Chey

Reply from Sinclair Group - Sinclair Land Rover Swansea
Ben Miles - Sinclair JLR Swansea
Ben Miles, my service manager was surperb from start to finish. Ben even went the extra miles (excuse the pun) to make sure the vehicle was presented not only in a timely manner but with a showroom quality valet on top.
A big thumbs up to all in the service department, they went beyond the call to make an unforgettable experience. Well done 👏🏼

Reply from Sinclair Group - Sinclair Land Rover Swansea
Excellent Service from Sinclair
Took my Range Rover in for some warranty work and an MOT retest, and the team at Sinclair Land Rover Swansea were brilliant from start to finish. Rowanne kept me updated throughout, everything was handled professionally, and the whole process was completely hassle-free.
Everyone I dealt with was friendly, helpful, and clearly took pride in the service they provide. Great experience all round. Highly recommend.

Reply from Sinclair Group - Sinclair Land Rover Swansea
Great Buying Experiance - Ask for Haz
We had a great buying experiance and highly rate Haz who knows his stuff, found the right car for us and came up with a deal we were happy with.

Reply from Sinclair Group - Sinclair Land Rover Swansea
Excellent service
Excellent service, went through everything thoroughly and made sure I knew everything about the car before I drove off!
Staff were lovely and really welcoming I would recommend to everyone to go to Land Rover Swansea they were brilliant!

Reply from Sinclair Group - Sinclair Land Rover Swansea
George Perkins
George was superb, very knowledgeable, honest and a lovely guy to deal with. After many visits to Land Rover garages over the years I was so pleased to meet George and will look forward to dealing with George again in the future.

Reply from Sinclair Group - Sinclair Land Rover Swansea
Go beyond to try and help Chey has been…
Go beyond to try and help Chey has been fantastic from start to finish. We couldn’t and wouldn’t have purchased without him. He kept us updated right the way through and we can’t recommend him enough. He knows the brand inside out and is a great representative for your company.

Reply from Sinclair Group - Sinclair Land Rover Swansea
Salesman Hasib has gone over and above…
Salesman Hasib has gone over and above every time we have been in contact. Can’t recommend enought

Reply from Sinclair Group - Sinclair Land Rover Swansea
Great service
Great service, would highly recommend. A special mention to Haz and Amy who made the process so streamline. Thank you.

Reply from Sinclair Group - Sinclair Land Rover Swansea

Reply from Sinclair Group - Sinclair Land Rover Swansea
Great service
Paul made us feel very welcome and at ease. Nothing was too much trouble for him and he made sure we were fully informed at all times.
Richard was also very helpful in Paul’s absence.

Reply from Sinclair Group - Sinclair Land Rover Swansea
New Purchase
Both Jamie and Paul were absolutely fantastic in finding me exactly the car I required in such a swift and smooth way.
All the staff in Swansea are so welcoming and can't do enough for you but a discuss mention to both gents above for making the process seamless.
One very happy customer :)

Reply from Sinclair Group - Sinclair Land Rover Swansea
Great service from start to finish
Great service from start to finish. From the first phone call to driving away. Richard Bater guided me through the process and was knowledgeable and nothing was too much trouble. I'd highly recommend Jaguar Sinclair Swansea. Can't fault them.

Reply from Sinclair Group - Sinclair Land Rover Swansea
Can not fault the experience at all
Can not fault the experience at all. From phoning on a Monday, having my service booked in on the Wednesday. I arrived, car was booked in in seconds, bought a coffee, given a private place to work, talked through the service and actions to be taken. Polite, courteous and friendly staff. I have never owned a Land Rover before and this is a massive upgrade in the service I have had previously in other leading brands. Jamie has been excellent, I can not have asked for a better service.

Reply from Sinclair Group - Sinclair Land Rover Swansea
My experience
All staff, even the ones that were not dealing with me directly, went out of their way to say 'Hello' and ask if there was anything I needed.
The issue with my car was dealt with efficiently, and I was kept updated while I waited.
The fact that I was able to work, while I waited, in a private environment, with internet access was very much appreciated.
Ben Miles, the Service Adviser assigned to me, was excellent. A credit to the company.

Reply from Sinclair Group - Sinclair Land Rover Swansea
Ben was great
Ben was great, really helpful and sorted the issue out quickly. George on reception was also very helpful a d friendly. Great service once again.

Reply from Sinclair Group - Sinclair Land Rover Swansea

Reply from Sinclair Group - Sinclair Land Rover Swansea
Haz is a great sales representative…
Haz is a great sales representative would recommend he as looked after me as a customer so much and I would recommend him as a great guy and the best service bar none so great to deal with someone who looks after u and I appreciate that very much and thank u Sinclair landrover for the sale of my new defender many thanks Haz

Reply from Sinclair Group - Sinclair Land Rover Swansea
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