Outstanding Customer Service from Naveed Javed in VW Bridgend Sinclair! This was my first time to purchase a car! and from start to finish he made the whole process smooth, enjoyable and hasstle free.... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Well treated, made to feel that although we weren't spending £50k on a new car, our custom was valued. There was no pressure to buy the decision was ours. The salesman was down to earth, honest, infor... See more
Company replied
From the first time we entered the Bridgend showroom, we were greeted by staff who were very helpful, understanding and knowledgeable of our requirements. Our sales consultant took the time to explain... See more
Company replied
We had such a lovely experience buying a new car (new to us) at Sinclair VW Bridgend. Nick and Ceri who we dealt with were so lovely, knowledgeable and welcoming and made the whole process an absolute... See more
Company replied
Company details
About Sinclair Group - Sinclair Volkswagen Bridgend
Written by the company
𝐖𝐞 𝐚𝐫𝐞 𝐒𝐢𝐧𝐜𝐥𝐚𝐢𝐫 𝐆𝐫𝐨𝐮𝐩.
We are proud to be Wales’ largest motor group and proud to be representing a selection of the world’s most prestigious automotive brands: AUDI, BYD, CUPRA, GWM ORA, HYUNDAI, JAGUAR, LAND ROVER, MERCEDES, SEAT, SKODA, VOLKSWAGEN and VOLKSWAGEN COMMERCIAL VEHICLES.
Throughout our over 75 years in business, our valued teams have driven excellence in all that they do.
We have evolved beyond all recognition over the years but we certainly haven't lost sight of our drive to deliver outstanding service to our valued customers at all times, which is something we will steadfastly provide as the Company continues to grow and enjoys future success.
So whether you're looking for a new or quality used car, require expert assistance with the maintenance, servicing or repair of an existing vehicle or seeking genuine manufacturer parts and accessories, you can call upon the Sinclair Group.
Contact info
Tremains Road, CF31 1TZ, Bridgend, Wales, United Kingdom
- 01656 664241
4.8
Excellent
175 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 75% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Outstanding Customer Service from Naveed Javed and Team
Outstanding Customer Service from Naveed Javed in VW Bridgend Sinclair! This was my first time to purchase a car! and from start to finish he made the whole process smooth, enjoyable and hasstle free. Thankyou to Naveed and reception staff for making us feel so welcome! Would Highly Recommend and I will definitely return in the future to purchase another car!
August 22, 2026
Fast service that met my requirements.
Fast service that met my requirements.
Customer service was excellent
July 31, 2026
the salesman discussed my options with…
the salesman discussed my options with the choice of car I wanted, and found the one I wanted.
July 2, 2026
Very pleasant experience
From the first time we entered the Bridgend showroom, we were greeted by staff who were very helpful, understanding and knowledgeable of our requirements. Our sales consultant took the time to explain all the options available to us regarding purchasing a new car without any obligation. We were so impressed and happy to take up the offer.
June 27, 2026
Reply from Sinclair Group - Sinclair Volkswagen Bridgend
Thank you for sharing your positive experience at our Bridgend retailer! Our staff takes pride in providing exceptional service and ensuring our customers find their perfect car without any pressure. We appreciate your trust in us and look forward to serving you again in the future.
Kind regards,
Sinclair Group.
Reply from Sinclair Group - Sinclair Volkswagen Bridgend
Thank you for choosing us! We're thrilled to hear that our service and advice met your expectations. We strive to provide the best experience for our customers. Have a great day!
Kind regards,
Sinclair Group.
Reply from Sinclair Group - Sinclair Volkswagen Bridgend
Thank you for your kind words! Our team takes great pride in providing helpful and attentive service to all of our customers. We are so glad you had a positive experience at our business. We appreciate your support and hope to see you again soon!
Kind regards,
Sinclair Group.
I’m very impressed I got my perfect car…
I’m very impressed I got my perfect car and a lovely man called Leon helped me he was great il be getting my next car from hear
June 19, 2026
Reply from Sinclair Group - Sinclair Volkswagen Bridgend
Thank you for your kind words! We are so glad you had a great experience with our team and found your perfect car. Leon truly is a gem, and we look forward to helping you with your next car in the future.
Kind regards,
Sinclair Group.
Great experience with staff in…
Great experience with staff in Bridgend.
Wonderful to be able to get a car so quickly. Very smooth process with paperwork and collection of car.
Big shout out and thanks to Leon and John, and also the front of house staff who were all very happy and friendly.
May 29, 2026
Reply from Sinclair Group - Sinclair Volkswagen Bridgend
Thank you so much for your kind words! We're thrilled to hear that our staff and processes made your car purchasing experience a smooth and efficient one. We'll be sure to pass along your shout out to Leon, John, and our front of house team. Thanks for choosing us!
Kind regards,
Sinclair Group
Bought VW Polo
Dealt with Leon, who was friendly, polite and very helpful throughout. He explained everything in a really straightforward way and was a pleasure to deal with. Many thanks, Rachel.
May 25, 2026
Reply from Sinclair Group - Sinclair Volkswagen Bridgend
Thank you for your kind words, Rachel! We are so happy to hear that Leon provided you with exceptional service. We strive to make every interaction a pleasant one for our customers. We appreciate your feedback and look forward to working with you in the future!
Kind regards,
Sinclair Group
Great service and great car
May 17, 2026
Reply from Sinclair Group - Sinclair Volkswagen Bridgend
Thank you for the positive review! We are thrilled to hear that you enjoyed our service and car. We strive to provide an excellent experience for our customers. See you again soon!
Kind regards,
Sinclair Group.
Friendly and very helpful service from…
Friendly and very helpful service from everybody
especially the salesman Gavin, who patiently answered all our questions
May 15, 2026
Reply from Sinclair Group - Sinclair Volkswagen Bridgend
Hi Jean,
Thank you for your feedback. We’re glad you found the team helpful and that Gavin in particular made a positive impression. We’ll be sure to pass this on to him.
Kind regards,
Sinclair Group
If i could give 10 stars for the…
If i could give 10 stars for the dealership i would!
All staff are amazing - Purchased my car with Nav everything was smooth sailing.
The hosts were superb from the moment i walked in looked after me with drinks and Welsh cakes the whole time.
I would highly recommend this dealership over and over!!
May 7, 2026
Unprompted review
Reply from Sinclair Group - Sinclair Volkswagen Bridgend
Thank you so much for taking the time to share your positive experience with us! We strive to provide exceptional service and we're thrilled to hear that you had a smooth and enjoyable car buying experience. Cheers to many memorable journeys with your new car!
Kind regards,
Sinclair Group.
Sinclair customer for over 20 years
Sinclair customer for over 20 years, always great service whatever the branch, Bridgend this time and Gavin and Gareth have been great! Thanks
May 2, 2026
Reply from Sinclair Group - Sinclair Volkswagen Bridgend
Hi Lisa,
Thank you for your continued loyalty over the last 20 years. We truly appreciate your support and are delighted to hear Gavin and Gareth looked after you so well at Sinclair Volkswagen Bridgend.
Kind regards,
Sinclair Group
If I could give zero stars I would
If I could give zero stars I would, bought a brand new Tiguan, paid £40k, numerous faults, more in the garage than out of it, now it’s braking for no reason, feeling unsafe to drive, after sales have now closed my case saying there’s nothing wrong with it, just told us to turn off the emergency braking feature. Totally unacceptable and laughable, avoid this garage at all costs 😡
May 1, 2026
Unprompted review
Fantastic service from the whole team…
Fantastic service from the whole team at Sinclair Volkswagen Bridgend. Super professional from start to finish. Special thanks to Dan T, Ross, and Dan B for making it such a great experience!
April 19, 2026
Reply from Sinclair Group - Sinclair Volkswagen Bridgend
Hi Megan,
Thank you for your fantastic review. We’re delighted to hear the team at Sinclair Volkswagen Bridgend provided such a professional experience from start to finish. We’ll be sure to pass your thanks on to both Dans and Ross.
Kind regards,
Sinclair Group
Reply from Sinclair Group - Sinclair Volkswagen Bridgend
Hi Mike,
Thank you for your excellent review. We’re pleased to hear Dan’s knowledge and expertise made such a positive impression during your visit to Sinclair Volkswagen Bridgend.
Kind regards,
Sinclair Group
Reply from Sinclair Group - Sinclair Volkswagen Bridgend
Hi Jeff,
Thank you for your review. We’re pleased to hear Nav provided a smooth sales process and excellent communication throughout your experience at Sinclair Volkswagen Bridgend.
Kind regards,
Sinclair Group
Amazing staff really helpful spoke…
Amazing staff really helpful spoke about every option made me feel relaxed
March 30, 2026
Reply from Sinclair Group - Sinclair Volkswagen Bridgend
Thank you so much for your kind words! Our team strives to make every customer feel comfortable and informed about their options. We're glad we could help you in making a decision. Come back anytime! 😊
Kind regards,
Sinclair Group.
Great experience with Sinclair…
Great experience with Sinclair Volkswagen. Friendly and professional staff. Special thanks to Naveed for his excellent support throughout the purchase. Highly recommended!!
March 28, 2026
Reply from Sinclair Group - Sinclair Volkswagen Bridgend
Thank you for choosing Sinclair Volkswagen and for your kind review! We are thrilled to hear about your great experience with our friendly and professional staff, especially Naveed. We appreciate your recommendation and look forward to serving you again in the future. Happy driving!
Kind regards,
Sinclair Group.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.