Outstanding Customer Service from Naveed Javed in VW Bridgend Sinclair! This was my first time to purchase a car! and from start to finish he made the whole process smooth, enjoyable and hasstle free.... See more
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Well treated, made to feel that although we weren't spending £50k on a new car, our custom was valued. There was no pressure to buy the decision was ours. The salesman was down to earth, honest, infor... See more
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We had such a lovely experience buying a new car (new to us) at Sinclair VW Bridgend. Nick and Ceri who we dealt with were so lovely, knowledgeable and welcoming and made the whole process an absolute... See more
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From the first time we entered the Bridgend showroom, we were greeted by staff who were very helpful, understanding and knowledgeable of our requirements. Our sales consultant took the time to explain... See more
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Company details
About Sinclair Group - Sinclair Volkswagen Bridgend
Written by the company
𝐖𝐞 𝐚𝐫𝐞 𝐒𝐢𝐧𝐜𝐥𝐚𝐢𝐫 𝐆𝐫𝐨𝐮𝐩.
We are proud to be Wales’ largest motor group and proud to be representing a selection of the world’s most prestigious automotive brands: AUDI, BYD, CUPRA, GWM ORA, HYUNDAI, JAGUAR, LAND ROVER, MERCEDES, SEAT, SKODA, VOLKSWAGEN and VOLKSWAGEN COMMERCIAL VEHICLES.
Throughout our over 75 years in business, our valued teams have driven excellence in all that they do.
We have evolved beyond all recognition over the years but we certainly haven't lost sight of our drive to deliver outstanding service to our valued customers at all times, which is something we will steadfastly provide as the Company continues to grow and enjoys future success.
So whether you're looking for a new or quality used car, require expert assistance with the maintenance, servicing or repair of an existing vehicle or seeking genuine manufacturer parts and accessories, you can call upon the Sinclair Group.
Contact info
Tremains Road, CF31 1TZ, Bridgend, Wales, United Kingdom
- 01656 664241
4.8
Excellent
181 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 69% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
If I could give zero stars I would
If I could give zero stars I would, bought a brand new Tiguan, paid £40k, numerous faults, more in the garage than out of it, now it’s braking for no reason, feeling unsafe to drive, after sales have now closed my case saying there’s nothing wrong with it, just told us to turn off the emergency braking feature. Totally unacceptable and laughable, avoid this garage at all costs 😡
May 1, 2026
Unprompted review
Fantastic service from the whole team…
Fantastic service from the whole team at Sinclair Volkswagen Bridgend. Super professional from start to finish. Special thanks to Dan T, Ross, and Dan B for making it such a great experience!
April 19, 2026
Reply from Sinclair Group - Sinclair Volkswagen Bridgend
Hi Megan,
Thank you for your fantastic review. We’re delighted to hear the team at Sinclair Volkswagen Bridgend provided such a professional experience from start to finish. We’ll be sure to pass your thanks on to both Dans and Ross.
Kind regards,
Sinclair Group
Reply from Sinclair Group - Sinclair Volkswagen Bridgend
Hi Mike,
Thank you for your excellent review. We’re pleased to hear Dan’s knowledge and expertise made such a positive impression during your visit to Sinclair Volkswagen Bridgend.
Kind regards,
Sinclair Group
Reply from Sinclair Group - Sinclair Volkswagen Bridgend
Hi Jeff,
Thank you for your review. We’re pleased to hear Nav provided a smooth sales process and excellent communication throughout your experience at Sinclair Volkswagen Bridgend.
Kind regards,
Sinclair Group
Amazing staff really helpful spoke…
Amazing staff really helpful spoke about every option made me feel relaxed
March 30, 2026
Reply from Sinclair Group - Sinclair Volkswagen Bridgend
Thank you so much for your kind words! Our team strives to make every customer feel comfortable and informed about their options. We're glad we could help you in making a decision. Come back anytime! 😊
Kind regards,
Sinclair Group.
Great experience with Sinclair…
Great experience with Sinclair Volkswagen. Friendly and professional staff. Special thanks to Naveed for his excellent support throughout the purchase. Highly recommended!!
March 28, 2026
Reply from Sinclair Group - Sinclair Volkswagen Bridgend
Thank you for choosing Sinclair Volkswagen and for your kind review! We are thrilled to hear about your great experience with our friendly and professional staff, especially Naveed. We appreciate your recommendation and look forward to serving you again in the future. Happy driving!
Kind regards,
Sinclair Group.
I have been buying cars with Sinclair…
I have been buying cars with Sinclair Volkswagen Bridgend for over 35 years. I have always found them to be reliable. Over that time the staff have without exception been helpful, courteous, with consideration for the car I am looking for, and with a thorough knowledge of the cars I have bought. In my experience the after sales service is also very good indeed. I will continue to deal with them
March 19, 2026
Reply from Sinclair Group - Sinclair Volkswagen Bridgend
Thank you for your loyalty and trust in our dealership for over 35 years! We are delighted to hear that our team has consistently provided you with excellent service, from helping you find the perfect car to offering top-notch after sales support. We look forward to continuing our partnership with you.
Kind regards,
Sinclair Group.
We had a great experience buying our…
We had a great experience buying our new Tiguan, Nav who sold us the car was great through the whole process.
February 6, 2026
Reply from Sinclair Group - Sinclair Volkswagen Bridgend
Thank you for your kind words! We are delighted that Nav was able to make your buying experience smooth and enjoyable. We hope you enjoy your new Tiguan and look forward to serving you again in the future. Happy driving!
Many thanks,
Sinclair Volkswagen.
The customer service was welcoming and…
The customer service was welcoming and warm. Felt really welcome there.
February 12, 2026
Reply from Sinclair Group - Sinclair Volkswagen Bridgend
We are delighted to hear that you felt welcomed and appreciated during your visit. Our team strives to provide exceptional customer service and we are thrilled that we met your expectations. Thank you for your kind words and we look forward to seeing you again soon!
Many thanks,
Sinclair Volkswagen.
Picked up a Brand new car with fault.
Picked up a Brand new car, and when there was a fault within 30 mins of picking up car, was told it might not be covered by the guarantee.
Also told, I shouldn't jump to conclusion, so it was upto me to get tyres checked as I could have got a puncture.
I did take it to a tyre company who did offer 'customer service' found it was a faulty valve, fixed that & checked other 3 tyres.
So for £17.50 you get service, BUT, for
£23,250.00 you dont.
January 30, 2026
Reply from Sinclair Group - Sinclair Volkswagen Bridgend
We're so sorry to hear about your experience. We value you as a customer and want to make things right. Please reach out to us so we can discuss and address this issue as soon as possible. Thank you for bringing this to our attention.
Many thanks,
Sinclair Volkswagen.
Excellent service
Excellent people to deal with from start to finish, Adrian the sales rep was brilliant throughout the process and I’ve now got a fantastic new car at a great price thank you so much highly recommended
January 26, 2026
Unprompted review
Reply from Sinclair Group - Sinclair Volkswagen Bridgend
We are thrilled to hear about your positive experience with our team and the new car you got at a great price. Thank you for choosing us and for your recommendation. We look forward to serving you again in the future!
Many thanks,
Sinclair Volkswagen.
Excallent customer service
Exelant customer servive leon from the dealiship was fab showed me through everythin
February 2, 2026
Reply from Sinclair Group - Sinclair Volkswagen Bridgend
Thank you for your kind words! We are so happy to hear that Leon provided excellent customer service during your visit. We pride ourselves on making sure every customer feels taken care of and we're glad to hear that was your experience. Come back and see us again soon!
Many thanks,
Sinclair Volkswagen.
Very helpful on purchasing my new car
Very helpful on purchasing my new car, very patient explaining everything made it so easy
January 28, 2026
Reply from Sinclair Group - Sinclair Volkswagen Bridgend
Thank you so much for your wonderful review! We are thrilled to hear that we were able to make the car purchasing process easy and enjoyable for you. We appreciate your business and look forward to helping you in the future.
Many thanks,
Sinclair Volkswagen.
Fantastic staff
Friendly, helpful staff who go the extra mile, Leon was excellent, and Gareth Downes was on hand and ensured we were treated well, the lady on reception made a nice coffee with a Welsh cake as a bonus, pain-free, excellent experience, highly recommend this garage. A friendly, relaxed environment with no pressure sales.
January 17, 2026
Reply from Sinclair Group - Sinclair Volkswagen Bridgend
Thank you so much for your kind words! We strive to provide top-notch service and it's great to hear that Leon, Gareth, and our receptionist made your experience at our garage a positive one. We truly appreciate your recommendation and look forward to seeing you again in the future.
Many thanks,
Sinclair Volkswagen.
New car purchase
A very good experience from start to finish. John was very helpful and kept me fully informed throughout the process
December 14, 2025
Reply from Sinclair Group - Sinclair Volkswagen Bridgend
Thank you for taking the time to share your positive experience with us! We are thrilled to hear that John provided helpful and informative service throughout your time with us. We truly value your support and look forward to continuing to serve you in the future.
Many thanks,
Sinclair Volkswagen.
Knowledgeable and friendly staff
Knowledgeable and friendly staff. Dan was very helpful and accommodating. He put us at ease straight away.
December 20, 2025
Reply from Sinclair Group - Sinclair Volkswagen Bridgend
Thank you for the kind words! Our team takes pride in being knowledgeable and friendly, and we are so glad that Dan could make your experience with us a positive one. We look forward to serving you again! 😊
Many thanks,
Sinclair Volkswagen.
Thank you Nav!
A massive thank you to Nav, he went above and beyond to help us and we’re absolutely delighted with the new car! Can’t thank him enough!
Ollie and Abi
December 20, 2025
Unprompted review
Reply from Sinclair Group - Sinclair Volkswagen Bridgend
Thank you Ollie and Abi! We're thrilled to hear that Nav went above and beyond to help you find your perfect car. We'll be sure to pass along your kind words and look forward to providing top-notch service in the future. Happy driving!
Many thanks,
Sinclair Volkswagen.
Love My T-Roc R Black Addition Plus
The whole experience was tremendous from start to finish. Nick the salesman is one of the best and his colleagues helped out in his absence. Have recommended Sinclair Vw Bridgend to many people already. Thank You Nick I love my new T-Roc.
November 22, 2025
Reply from Sinclair Group - Sinclair Volkswagen Bridgend
Thank you for choosing Sinclair VW Bridgend! We are thrilled to hear that you had a tremendous experience with Nick and our team. Your recommendation means the world to us, and we're happy to see you enjoying your new T-Roc. Drive safe and enjoy the ride!
Kind regards,
Sinclair Volkswagen.
Reply from Sinclair Group - Sinclair Volkswagen Bridgend
Thank you so much for choosing our business! We pride ourselves on providing top-notch service and it's great to hear that you had a positive experience with our team. We appreciate your feedback and hope to see you again soon!
Many thanks,
Sinclair Group.
I have purchased my third car from this…
I have purchased my third car from this VW Dealer and have received again a first class service in all aspects of the sale procedure. It was a very personable, detailed, enjoyable and reassuring experience. I also had a follow up contact to ensure I was satisfied and an invitation to any support that I felt necessary
October 30, 2025
Reply from Sinclair Group - Sinclair Volkswagen Bridgend
Thank you for your continued support and trust in our dealership. It brings us great joy to know that you have had a positive experience with us for the third time. Our team takes pride in providing exceptional service and we are always here to support you whenever needed. Happy driving!
Many thanks,
Sinclair Group.
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