Outstanding Customer Service from Naveed Javed in VW Bridgend Sinclair! This was my first time to purchase a car! and from start to finish he made the whole process smooth, enjoyable and hasstle free.... See more
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Well treated, made to feel that although we weren't spending £50k on a new car, our custom was valued. There was no pressure to buy the decision was ours. The salesman was down to earth, honest, infor... See more
Company replied
From the first time we entered the Bridgend showroom, we were greeted by staff who were very helpful, understanding and knowledgeable of our requirements. Our sales consultant took the time to explain... See more
Company replied
We had such a lovely experience buying a new car (new to us) at Sinclair VW Bridgend. Nick and Ceri who we dealt with were so lovely, knowledgeable and welcoming and made the whole process an absolute... See more
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Company details
About Sinclair Group - Sinclair Volkswagen Bridgend
Written by the company
𝐖𝐞 𝐚𝐫𝐞 𝐒𝐢𝐧𝐜𝐥𝐚𝐢𝐫 𝐆𝐫𝐨𝐮𝐩.
We are proud to be Wales’ largest motor group and proud to be representing a selection of the world’s most prestigious automotive brands: AUDI, BYD, CUPRA, GWM ORA, HYUNDAI, JAGUAR, LAND ROVER, MERCEDES, SEAT, SKODA, VOLKSWAGEN and VOLKSWAGEN COMMERCIAL VEHICLES.
Throughout our over 75 years in business, our valued teams have driven excellence in all that they do.
We have evolved beyond all recognition over the years but we certainly haven't lost sight of our drive to deliver outstanding service to our valued customers at all times, which is something we will steadfastly provide as the Company continues to grow and enjoys future success.
So whether you're looking for a new or quality used car, require expert assistance with the maintenance, servicing or repair of an existing vehicle or seeking genuine manufacturer parts and accessories, you can call upon the Sinclair Group.
Contact info
Tremains Road, CF31 1TZ, Bridgend, Wales, United Kingdom
- 01656 664241
4.8
Excellent
175 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 76% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I have been buying cars with Sinclair…
I have been buying cars with Sinclair Volkswagen Bridgend for over 35 years. I have always found them to be reliable. Over that time the staff have without exception been helpful, courteous, with consideration for the car I am looking for, and with a thorough knowledge of the cars I have bought. In my experience the after sales service is also very good indeed. I will continue to deal with them
March 19, 2026
Reply from Sinclair Group - Sinclair Volkswagen Bridgend
Thank you for your loyalty and trust in our dealership for over 35 years! We are delighted to hear that our team has consistently provided you with excellent service, from helping you find the perfect car to offering top-notch after sales support. We look forward to continuing our partnership with you.
Kind regards,
Sinclair Group.
We had a great experience buying our…
We had a great experience buying our new Tiguan, Nav who sold us the car was great through the whole process.
February 6, 2026
Reply from Sinclair Group - Sinclair Volkswagen Bridgend
Thank you for your kind words! We are delighted that Nav was able to make your buying experience smooth and enjoyable. We hope you enjoy your new Tiguan and look forward to serving you again in the future. Happy driving!
Many thanks,
Sinclair Volkswagen.
The customer service was welcoming and…
The customer service was welcoming and warm. Felt really welcome there.
February 12, 2026
Reply from Sinclair Group - Sinclair Volkswagen Bridgend
We are delighted to hear that you felt welcomed and appreciated during your visit. Our team strives to provide exceptional customer service and we are thrilled that we met your expectations. Thank you for your kind words and we look forward to seeing you again soon!
Many thanks,
Sinclair Volkswagen.
Picked up a Brand new car with fault.
Picked up a Brand new car, and when there was a fault within 30 mins of picking up car, was told it might not be covered by the guarantee.
Also told, I shouldn't jump to conclusion, so it was upto me to get tyres checked as I could have got a puncture.
I did take it to a tyre company who did offer 'customer service' found it was a faulty valve, fixed that & checked other 3 tyres.
So for £17.50 you get service, BUT, for
£23,250.00 you dont.
January 30, 2026
Reply from Sinclair Group - Sinclair Volkswagen Bridgend
We're so sorry to hear about your experience. We value you as a customer and want to make things right. Please reach out to us so we can discuss and address this issue as soon as possible. Thank you for bringing this to our attention.
Many thanks,
Sinclair Volkswagen.
Excellent service
Excellent people to deal with from start to finish, Adrian the sales rep was brilliant throughout the process and I’ve now got a fantastic new car at a great price thank you so much highly recommended
January 26, 2026
Unprompted review
Reply from Sinclair Group - Sinclair Volkswagen Bridgend
We are thrilled to hear about your positive experience with our team and the new car you got at a great price. Thank you for choosing us and for your recommendation. We look forward to serving you again in the future!
Many thanks,
Sinclair Volkswagen.
Excallent customer service
Exelant customer servive leon from the dealiship was fab showed me through everythin
February 2, 2026
Reply from Sinclair Group - Sinclair Volkswagen Bridgend
Thank you for your kind words! We are so happy to hear that Leon provided excellent customer service during your visit. We pride ourselves on making sure every customer feels taken care of and we're glad to hear that was your experience. Come back and see us again soon!
Many thanks,
Sinclair Volkswagen.
Very helpful on purchasing my new car
Very helpful on purchasing my new car, very patient explaining everything made it so easy
January 28, 2026
Reply from Sinclair Group - Sinclair Volkswagen Bridgend
Thank you so much for your wonderful review! We are thrilled to hear that we were able to make the car purchasing process easy and enjoyable for you. We appreciate your business and look forward to helping you in the future.
Many thanks,
Sinclair Volkswagen.
Fantastic staff
Friendly, helpful staff who go the extra mile, Leon was excellent, and Gareth Downes was on hand and ensured we were treated well, the lady on reception made a nice coffee with a Welsh cake as a bonus, pain-free, excellent experience, highly recommend this garage. A friendly, relaxed environment with no pressure sales.
January 17, 2026
Reply from Sinclair Group - Sinclair Volkswagen Bridgend
Thank you so much for your kind words! We strive to provide top-notch service and it's great to hear that Leon, Gareth, and our receptionist made your experience at our garage a positive one. We truly appreciate your recommendation and look forward to seeing you again in the future.
Many thanks,
Sinclair Volkswagen.
New car purchase
A very good experience from start to finish. John was very helpful and kept me fully informed throughout the process
December 14, 2025
Reply from Sinclair Group - Sinclair Volkswagen Bridgend
Thank you for taking the time to share your positive experience with us! We are thrilled to hear that John provided helpful and informative service throughout your time with us. We truly value your support and look forward to continuing to serve you in the future.
Many thanks,
Sinclair Volkswagen.
Knowledgeable and friendly staff
Knowledgeable and friendly staff. Dan was very helpful and accommodating. He put us at ease straight away.
December 20, 2025
Reply from Sinclair Group - Sinclair Volkswagen Bridgend
Thank you for the kind words! Our team takes pride in being knowledgeable and friendly, and we are so glad that Dan could make your experience with us a positive one. We look forward to serving you again! 😊
Many thanks,
Sinclair Volkswagen.
Thank you Nav!
A massive thank you to Nav, he went above and beyond to help us and we’re absolutely delighted with the new car! Can’t thank him enough!
Ollie and Abi
December 20, 2025
Unprompted review
Reply from Sinclair Group - Sinclair Volkswagen Bridgend
Thank you Ollie and Abi! We're thrilled to hear that Nav went above and beyond to help you find your perfect car. We'll be sure to pass along your kind words and look forward to providing top-notch service in the future. Happy driving!
Many thanks,
Sinclair Volkswagen.
Love My T-Roc R Black Addition Plus
The whole experience was tremendous from start to finish. Nick the salesman is one of the best and his colleagues helped out in his absence. Have recommended Sinclair Vw Bridgend to many people already. Thank You Nick I love my new T-Roc.
November 22, 2025
Reply from Sinclair Group - Sinclair Volkswagen Bridgend
Thank you for choosing Sinclair VW Bridgend! We are thrilled to hear that you had a tremendous experience with Nick and our team. Your recommendation means the world to us, and we're happy to see you enjoying your new T-Roc. Drive safe and enjoy the ride!
Kind regards,
Sinclair Volkswagen.
Reply from Sinclair Group - Sinclair Volkswagen Bridgend
Thank you so much for choosing our business! We pride ourselves on providing top-notch service and it's great to hear that you had a positive experience with our team. We appreciate your feedback and hope to see you again soon!
Many thanks,
Sinclair Group.
I have purchased my third car from this…
I have purchased my third car from this VW Dealer and have received again a first class service in all aspects of the sale procedure. It was a very personable, detailed, enjoyable and reassuring experience. I also had a follow up contact to ensure I was satisfied and an invitation to any support that I felt necessary
October 30, 2025
Reply from Sinclair Group - Sinclair Volkswagen Bridgend
Thank you for your continued support and trust in our dealership. It brings us great joy to know that you have had a positive experience with us for the third time. Our team takes pride in providing exceptional service and we are always here to support you whenever needed. Happy driving!
Many thanks,
Sinclair Group.
Very good sales people first class
November 15, 2025
Reply from Sinclair Group - Sinclair Volkswagen Bridgend
Thank you for the stellar review! We pride ourselves on our amazing sales team and are thrilled to hear they exceeded your expectations. It's customers like you that make our job so rewarding. See you again soon!
Many thanks,
Sinclair Group.
Amazing customer service
The whole experience from walking in the door at Volkswagen Bridgend was amazing. Being greeted by a friendly receptionist to being partnered to my amazing salesperson Leon. His patience and listening skills helped find me my perfect car.
The surprise of uncovering my car in the dealership created a memory I will cherish forever. Great dealership.
November 14, 2025
Reply from Sinclair Group - Sinclair Volkswagen Bridgend
Thank you so much for sharing your wonderful experience at Volkswagen Bridgend! We are thrilled to hear that our team, especially Leon, provided exceptional service and helped you find your perfect car. We hope the surprise element added to your joy and we can't wait to continue serving you in the future. Happy driving!
Many thanks,
Sinclair Group.
Polo purchase
Dan, the salesman who sold us the car was excellent. Very helpful and patient with our questions. Happy for us to come back after we bought the car to answer further questions and set up phones.
November 2, 2025
Reply from Sinclair Group - Sinclair Volkswagen Bridgend
Thank you so much for your kind words about Dan, our salesman! We truly value our customers and are thrilled to hear that he was able to provide such helpful and patient service. We would love to have you back anytime for any additional questions or help with setting up your phones!
Many thanks,
Sinclair Group.
Leon our Salesman was outstanding…
Leon our Salesman was outstanding -knowledgeable, friendly and humorous.
Buying the car was a pleasurable experience.
November 1, 2025
Reply from Sinclair Group - Sinclair Volkswagen Bridgend
Thank you for the glowing review! We are thrilled that Leon provided you with exceptional service and made your car-buying experience a pleasurable one. We appreciate your business and look forward to serving you again in the future!
Many thanks,
Sinclair Volkswagen.
Had an amazing experience at sinclair…
Had an amazing experience at sinclair group brigend. Nav was brilliant to deal with and was helpful and efficient throughout. Im normally suspect of salesmen but I really felt like I could trust him and the company.
November 2, 2025
Reply from Sinclair Group - Sinclair Volkswagen Bridgend
Thank you for your kind review! We are thrilled to hear that you had an amazing experience at our Sinclair Volkswagen Bridgend location. Our team strives to provide excellent customer service, and we are glad that Nav was able to assist you in a helpful and efficient manner. At our company, trust is important to us, and we are glad that we were able to earn yours. Thank you for choosing us!
Many thanks,
Sinclair Volkswagen.
Helpful staff giving me a good deal.
November 1, 2025
Reply from Sinclair Group - Sinclair Volkswagen Bridgend
Thank you so much for your kind review! We are so glad our staff was able to assist you and provide you with a great deal. We truly value your business and hope to see you again soon!
Many thanks,
Sinclair Volkswagen.
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