Outstanding Customer Service from Naveed Javed in VW Bridgend Sinclair! This was my first time to purchase a car! and from start to finish he made the whole process smooth, enjoyable and hasstle free.... See more
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Well treated, made to feel that although we weren't spending £50k on a new car, our custom was valued. There was no pressure to buy the decision was ours. The salesman was down to earth, honest, infor... See more
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We had such a lovely experience buying a new car (new to us) at Sinclair VW Bridgend. Nick and Ceri who we dealt with were so lovely, knowledgeable and welcoming and made the whole process an absolute... See more
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From the first time we entered the Bridgend showroom, we were greeted by staff who were very helpful, understanding and knowledgeable of our requirements. Our sales consultant took the time to explain... See more
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Company details
About Sinclair Group - Sinclair Volkswagen Bridgend
Written by the company
𝐖𝐞 𝐚𝐫𝐞 𝐒𝐢𝐧𝐜𝐥𝐚𝐢𝐫 𝐆𝐫𝐨𝐮𝐩.
We are proud to be Wales’ largest motor group and proud to be representing a selection of the world’s most prestigious automotive brands: AUDI, BYD, CUPRA, GWM ORA, HYUNDAI, JAGUAR, LAND ROVER, MERCEDES, SEAT, SKODA, VOLKSWAGEN and VOLKSWAGEN COMMERCIAL VEHICLES.
Throughout our over 75 years in business, our valued teams have driven excellence in all that they do.
We have evolved beyond all recognition over the years but we certainly haven't lost sight of our drive to deliver outstanding service to our valued customers at all times, which is something we will steadfastly provide as the Company continues to grow and enjoys future success.
So whether you're looking for a new or quality used car, require expert assistance with the maintenance, servicing or repair of an existing vehicle or seeking genuine manufacturer parts and accessories, you can call upon the Sinclair Group.
Contact info
Tremains Road, CF31 1TZ, Bridgend, Wales, United Kingdom
- 01656 664241
4.8
Excellent
181 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 69% of negative reviews
Typically replies within 1 month
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Staff friendly and helpful with the…
Staff friendly and helpful with the technical issue I had with my new vehicle which they resolved.
May 2, 2025
Reply from Sinclair Group - Sinclair Volkswagen Bridgend
Hi Brian,
We’re glad our team could assist you with your vehicle's technical issue and get everything resolved. Thank you for the positive review.
Kind regards, Sinclair Group
Communication has been great
Communication has been great, enquires regarding the car was very efficient, John has been super helpful and friendly.
May 2, 2025
Reply from Sinclair Group - Sinclair Volkswagen Bridgend
Hi Vito,
We’re pleased you had a great experience with our communication and that John was helpful and friendly throughout.
Kind regards, Sinclair Group
First time to use Sinclair Bridgend and…
First time to use Sinclair Bridgend and what a great experience it turned out to be.From John Abbott who went through everything we needed to know from the purchase to the hand over of our new car to the ladies on reception.Even the coffee and welsh cakes were great
May 2, 2025
Reply from Sinclair Group - Sinclair Volkswagen Bridgend
Hi Lauren,
Thank you for your kind words about John Abbott and the team. We're delighted you had a great experience at Sinclair Bridgend.
Kind regards, Sinclair Group
Great service
May 2, 2025
Reply from Sinclair Group - Sinclair Volkswagen Bridgend
Hi Gianfranco & Anna,
Thank you for your review. We're glad to hear you received great service from the team at Bridgend Volkswagen.
Kind regards,
Sinclair Group
Reply from Sinclair Group - Sinclair Volkswagen Bridgend
Hi Tech Shop,
We appreciate your kind review. It’s wonderful to hear Dan Townsend provided fantastic help and made the experience so positive.
Kind regards,
Sinclair Group
Amazing experience
Amazing experience. From the minute you walk in, they make you feel like part of the family. Every single member of staff that we dealt with was professional, friendly and went above and beyond. We went in for 1 car and because of the outstanding service we are walking out with 2!
May 2, 2025
Reply from Sinclair Group - Sinclair Volkswagen Bridgend
Hi Carla-Mari,
We're so pleased you had such an amazing experience with us and even ended up with two cars! Thank you for your wonderful feedback about our team.
Kind regards, Sinclair Group
10/10 Service
My dream car and specification was for sale for a brilliant price. It was simply a phone call and the car was reserved with a test drive appointment made. The process of buying the car was easy and at no point did I feel pressured into adding extra offers onto my agreement. Everything that was said about the car was accurate, and all promises made were fulfilled. Not a single issue, perfect service and communication, and the car is a dream.
April 20, 2025
Reply from Sinclair Group - Sinclair Volkswagen Bridgend
Hi Jake,
We’re delighted you had a perfect and pressure-free experience. Thank you for your kind comments and enjoy your dream car!
Kind regards, Sinclair Group
The whole buying process was so easy…
The whole buying process was so easy and enjoyable. From dropping my initial email through to picking up the car a week later, it has been a very pleasurable and exciting experience.
The sales person was responsive and extremely professional throughout.
April 6, 2025
Reply from Sinclair Group - Sinclair Volkswagen Bridgend
Hi Mr Howells,
Thank you for your kind words! We’re so pleased your car buying journey was enjoyable from start to finish.
Kind regards, Sinclair Group
Absolutely outstanding service!!
Absolutely outstanding service!!
There was no pressure and everything was explained clearly.. I was kept up date with the progress of my car order . Nav was so polite, courteous and Helpful.
Ceri did an amazing job with the car handover . I would definitely recommend this garage and its team. Thank you .
March 29, 2025
Reply from Sinclair Group - Sinclair Volkswagen Bridgend
Hi there,
Thank you so much for your wonderful review! We're delighted to hear that Nav and Ceri provided outstanding service throughout your car order and handover.
Kind regards, Sinclair Group
Fabulous service ftom anghsrsd and Nav
March 21, 2025
Reply from Sinclair Group - Sinclair Volkswagen Bridgend
Hi Jack,
Thank you for your great review! We're so pleased you had fabulous service from the team, and we hope you enjoy your new car.
Kind regards, Sinclair Group
Reply from Sinclair Group - Sinclair Volkswagen Bridgend
Hi Katie,
Thank you for your kind words! We're so pleased to hear that our team provided an amazing experience from start to finish while purchasing your new vehicle.
We truly appreciate your support, and if there’s anything else we can assist you with, please don’t hesitate to reach out. Enjoy your new car!
Kind Regards
Sinclair Group
Excellent Service We were welcomed in the garage by…
We were welcomed in the garage by reception and our enquiry passed to Dan who looked after us during our test drive visit and the following negotiations.
February 28, 2025
Reply from Sinclair Group - Sinclair Volkswagen Bridgend
Hi Adrian,
Thank you for sharing your feedback! We’re so glad to hear that you felt welcomed from the moment you arrived and that Dan took such good care of you during your test drive and throughout the negotiation process.
We truly appreciate your support and trust in our team. If there’s anything else we can assist with, please don’t hesitate to reach out. We look forward to seeing you again!
Kind Regards
Sinclair Group
vw t roc happy …
The whole package from asking them to bring the car from swansea to bridgend was not a problem and letting me know when car was in bridgend to take a test drive the sales man nick lancastle brilliant showed me around the car and give it another clean before i picked it up plus the young lady who helped with the paper work was excellent as well it was a 10 out 10 all round (coffee and welchcakes nice as well)
March 2, 2025
Reply from Sinclair Group - Sinclair Volkswagen Bridgend
Good Morning John,
Thank you for your fantastic review! We're so pleased to hear that Nick and the team made your experience seamless, from arranging the car transfer to ensuring everything was perfect for you. We’ll be sure to pass on your kind words to Nick and the rest of the team. And we’re glad you enjoyed the coffee and Welsh cakes too! 😊 Enjoy your new car, and we hope to see you again in the future!
Kind Regards
Sinclair Group
All round good experience.
Smooth car purchase with Sales Team and aftercare to correct a minor problem.
February 23, 2025
Reply from Sinclair Group - Sinclair Volkswagen Bridgend
Good Afternoon Mr Evans,
We’re thrilled to hear that everything went smoothly and that our team was able to take care of the minor issue quickly. Thank you for your support!
Kind Regards
Sinclair Group
Reply from Sinclair Group - Sinclair Volkswagen Bridgend
Hi Christopher,
It’s great to hear that the team made everything smooth and enjoyable for you! Thanks for sharing, and we’re glad you had a positive experience.
Kind Regards
Sinclair Group
All contact with the company was…
All contact with the company was professional from the start to collection of the new vehicle
February 16, 2025
Reply from Sinclair Group - Sinclair Volkswagen Bridgend
Hi Alan,
Thank you so much for your kind words! We’re delighted to hear that all of your interactions with us were professional from start to finish. We really appreciate your feedback and are happy to know that the process was smooth for you. If there's anything else we can assist with, don’t hesitate to reach out
Kind Regards
Sinclair Group
Amazing service as usual
Amazing service as usual, would expect nothing less from the team here. Thanks guys!!
February 20, 2025
Reply from Sinclair Group - Sinclair Volkswagen Bridgend
Hi Jen,
Thank you for the fantastic feedback! We’re so glad to hear that you had an amazing experience with us once again. Your continued trust means a lot, and we’re always here to provide you with top-notch service. Thanks for being such a valued customer!
Kind Regards
Sinclair Group
Reply from Sinclair Group - Sinclair Volkswagen Bridgend
Hi Jonathan, That's awesome to hear! I'm so glad you were able to get the car you wanted and even save some money for extra features. Enjoy your new Volkswagen, and feel free to reach out if you need anything else.
Congrats again!
Kind Regards
Sinclair Group
Reply from Sinclair Group - Sinclair Volkswagen Bridgend
Good Morning Katie, you're very welcome! I'm so glad to hear that. It’s always a pleasure chatting with you! Anything in particular you’d like to talk about today?
Kind Regards
Sinclair Group
Reply from Sinclair Group - Sinclair Volkswagen Bridgend
Hi Chris,
Thank you for your kind words! We're happy to hear that our staff made your experience friendly and informative. It's great that you found the perfect car!
Kind regards,
Sinclair Group
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