Outstanding Customer Service from Naveed Javed in VW Bridgend Sinclair! This was my first time to purchase a car! and from start to finish he made the whole process smooth, enjoyable and hasstle free.... See more
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Well treated, made to feel that although we weren't spending £50k on a new car, our custom was valued. There was no pressure to buy the decision was ours. The salesman was down to earth, honest, infor... See more
Company replied
From the first time we entered the Bridgend showroom, we were greeted by staff who were very helpful, understanding and knowledgeable of our requirements. Our sales consultant took the time to explain... See more
Company replied
We had such a lovely experience buying a new car (new to us) at Sinclair VW Bridgend. Nick and Ceri who we dealt with were so lovely, knowledgeable and welcoming and made the whole process an absolute... See more
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Company details
About Sinclair Group - Sinclair Volkswagen Bridgend
Written by the company
𝐖𝐞 𝐚𝐫𝐞 𝐒𝐢𝐧𝐜𝐥𝐚𝐢𝐫 𝐆𝐫𝐨𝐮𝐩.
We are proud to be Wales’ largest motor group and proud to be representing a selection of the world’s most prestigious automotive brands: AUDI, BYD, CUPRA, GWM ORA, HYUNDAI, JAGUAR, LAND ROVER, MERCEDES, SEAT, SKODA, VOLKSWAGEN and VOLKSWAGEN COMMERCIAL VEHICLES.
Throughout our over 75 years in business, our valued teams have driven excellence in all that they do.
We have evolved beyond all recognition over the years but we certainly haven't lost sight of our drive to deliver outstanding service to our valued customers at all times, which is something we will steadfastly provide as the Company continues to grow and enjoys future success.
So whether you're looking for a new or quality used car, require expert assistance with the maintenance, servicing or repair of an existing vehicle or seeking genuine manufacturer parts and accessories, you can call upon the Sinclair Group.
Contact info
Tremains Road, CF31 1TZ, Bridgend, Wales, United Kingdom
- 01656 664241
4.8
Excellent
175 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 75% of negative reviews
Typically replies within 1 month
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10/10 Service
My dream car and specification was for sale for a brilliant price. It was simply a phone call and the car was reserved with a test drive appointment made. The process of buying the car was easy and at no point did I feel pressured into adding extra offers onto my agreement. Everything that was said about the car was accurate, and all promises made were fulfilled. Not a single issue, perfect service and communication, and the car is a dream.
April 20, 2025
Reply from Sinclair Group - Sinclair Volkswagen Bridgend
Hi Jake,
We’re delighted you had a perfect and pressure-free experience. Thank you for your kind comments and enjoy your dream car!
Kind regards, Sinclair Group
The whole buying process was so easy…
The whole buying process was so easy and enjoyable. From dropping my initial email through to picking up the car a week later, it has been a very pleasurable and exciting experience.
The sales person was responsive and extremely professional throughout.
April 6, 2025
Reply from Sinclair Group - Sinclair Volkswagen Bridgend
Hi Mr Howells,
Thank you for your kind words! We’re so pleased your car buying journey was enjoyable from start to finish.
Kind regards, Sinclair Group
Absolutely outstanding service!!
Absolutely outstanding service!!
There was no pressure and everything was explained clearly.. I was kept up date with the progress of my car order . Nav was so polite, courteous and Helpful.
Ceri did an amazing job with the car handover . I would definitely recommend this garage and its team. Thank you .
March 29, 2025
Reply from Sinclair Group - Sinclair Volkswagen Bridgend
Hi there,
Thank you so much for your wonderful review! We're delighted to hear that Nav and Ceri provided outstanding service throughout your car order and handover.
Kind regards, Sinclair Group
Fabulous service ftom anghsrsd and Nav
March 21, 2025
Reply from Sinclair Group - Sinclair Volkswagen Bridgend
Hi Jack,
Thank you for your great review! We're so pleased you had fabulous service from the team, and we hope you enjoy your new car.
Kind regards, Sinclair Group
Reply from Sinclair Group - Sinclair Volkswagen Bridgend
Hi Katie,
Thank you for your kind words! We're so pleased to hear that our team provided an amazing experience from start to finish while purchasing your new vehicle.
We truly appreciate your support, and if there’s anything else we can assist you with, please don’t hesitate to reach out. Enjoy your new car!
Kind Regards
Sinclair Group
Excellent Service We were welcomed in the garage by…
We were welcomed in the garage by reception and our enquiry passed to Dan who looked after us during our test drive visit and the following negotiations.
February 28, 2025
Reply from Sinclair Group - Sinclair Volkswagen Bridgend
Hi Adrian,
Thank you for sharing your feedback! We’re so glad to hear that you felt welcomed from the moment you arrived and that Dan took such good care of you during your test drive and throughout the negotiation process.
We truly appreciate your support and trust in our team. If there’s anything else we can assist with, please don’t hesitate to reach out. We look forward to seeing you again!
Kind Regards
Sinclair Group
vw t roc happy …
The whole package from asking them to bring the car from swansea to bridgend was not a problem and letting me know when car was in bridgend to take a test drive the sales man nick lancastle brilliant showed me around the car and give it another clean before i picked it up plus the young lady who helped with the paper work was excellent as well it was a 10 out 10 all round (coffee and welchcakes nice as well)
March 2, 2025
Reply from Sinclair Group - Sinclair Volkswagen Bridgend
Good Morning John,
Thank you for your fantastic review! We're so pleased to hear that Nick and the team made your experience seamless, from arranging the car transfer to ensuring everything was perfect for you. We’ll be sure to pass on your kind words to Nick and the rest of the team. And we’re glad you enjoyed the coffee and Welsh cakes too! 😊 Enjoy your new car, and we hope to see you again in the future!
Kind Regards
Sinclair Group
All round good experience.
Smooth car purchase with Sales Team and aftercare to correct a minor problem.
February 23, 2025
Reply from Sinclair Group - Sinclair Volkswagen Bridgend
Good Afternoon Mr Evans,
We’re thrilled to hear that everything went smoothly and that our team was able to take care of the minor issue quickly. Thank you for your support!
Kind Regards
Sinclair Group
Reply from Sinclair Group - Sinclair Volkswagen Bridgend
Hi Christopher,
It’s great to hear that the team made everything smooth and enjoyable for you! Thanks for sharing, and we’re glad you had a positive experience.
Kind Regards
Sinclair Group
All contact with the company was…
All contact with the company was professional from the start to collection of the new vehicle
February 16, 2025
Reply from Sinclair Group - Sinclair Volkswagen Bridgend
Hi Alan,
Thank you so much for your kind words! We’re delighted to hear that all of your interactions with us were professional from start to finish. We really appreciate your feedback and are happy to know that the process was smooth for you. If there's anything else we can assist with, don’t hesitate to reach out
Kind Regards
Sinclair Group
Amazing service as usual
Amazing service as usual, would expect nothing less from the team here. Thanks guys!!
February 20, 2025
Reply from Sinclair Group - Sinclair Volkswagen Bridgend
Hi Jen,
Thank you for the fantastic feedback! We’re so glad to hear that you had an amazing experience with us once again. Your continued trust means a lot, and we’re always here to provide you with top-notch service. Thanks for being such a valued customer!
Kind Regards
Sinclair Group
Reply from Sinclair Group - Sinclair Volkswagen Bridgend
Hi Jonathan, That's awesome to hear! I'm so glad you were able to get the car you wanted and even save some money for extra features. Enjoy your new Volkswagen, and feel free to reach out if you need anything else.
Congrats again!
Kind Regards
Sinclair Group
Reply from Sinclair Group - Sinclair Volkswagen Bridgend
Good Morning Katie, you're very welcome! I'm so glad to hear that. It’s always a pleasure chatting with you! Anything in particular you’d like to talk about today?
Kind Regards
Sinclair Group
Reply from Sinclair Group - Sinclair Volkswagen Bridgend
Hi Chris,
Thank you for your kind words! We're happy to hear that our staff made your experience friendly and informative. It's great that you found the perfect car!
Kind regards,
Sinclair Group
All transactions ran very smoothly and…
All transactions ran very smoothly and good communication when changing my car for a newer car with less mileage.
January 25, 2025
Reply from Sinclair Group - Sinclair Volkswagen Bridgend
Hello Pamela,
Thank you for your kind feedback! We’re so pleased to hear that your car changeover process was smooth and that our team maintained great communication throughout. We hope you’re enjoying your new car!
Kind regards,
Sinclair Group
I have had a amazing experience thank you
I have had just an amazing time looking for my car. I only popped in to get some advise. I met the salesman called Dan. He was just amazing, he found the car I was looking for on line, showed me another car on the forecourt in what the car would look like Dan had my new car delivered,the items I requested to be done were done before I purchased the car. Just amazing. Thank you ever so much Sinclair and especially Dan
January 24, 2025
Reply from Sinclair Group - Sinclair Volkswagen Bridgend
Hello Leslie,
Thank you for sharing your fantastic experience! We’re thrilled to hear that Dan provided such exceptional service and helped you find the perfect car. Your kind words mean a lot to us, and we’re delighted that everything met your expectations. Enjoy your new car!
Kind regards,
Sinclair Group
Excellent Service
Very friendly, professional service from beginning to end.
No aggressive sales talk just good old fashioned service with realistic suggestions. Really positive experience.
I was well looked after by Dan & Ceri and am more than happy to recommend.
January 2, 2025
Reply from Sinclair Group - Sinclair Volkswagen Bridgend
Hi GH,
Thank you for your fantastic review. We’re thrilled that you had a positive experience with Dan and Ceri and appreciated our friendly and professional service.
Kind regards,
Sinclair Group
Great Experience
Nav, who went through the options and specifications of the car was amazing. My partner had already bought a Polo from him, and both times we felt he was extremely nice. He doesn't rush his time with you, he makes effort to talk to his customers about their life and therefore how the car works with their life. He takes time out of his day to sit down with you. Ceri was amazing for handover, she seems like a lovely person who is very calm and knows what she is doing.
January 2, 2025
Reply from Sinclair Group - Sinclair Volkswagen Bridgend
Hi SS,
Thank you for your wonderful review. We're delighted to hear about your positive experiences with Nav and Ceri. Your kind words motivate our team to continue providing exceptional service.
Kind regards,
Sinclair Group
Good service
December 23, 2024
Reply from Sinclair Group - Sinclair Volkswagen Bridgend
Hi Gary,
Thank you for your positive review. We’re so pleased to hear you received good service.
Kind regards,
Sinclair Group.
Excellent service and everything well…
Excellent service and everything well explained
December 20, 2024
Reply from Sinclair Group - Sinclair Volkswagen Bridgend
Hi Amanda,
Thank you for your kind words. We’re delighted you had an excellent experience and found our service well explained.
Kind regards,
Sinclair Group.
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