Outstanding Customer Service from Naveed Javed in VW Bridgend Sinclair! This was my first time to purchase a car! and from start to finish he made the whole process smooth, enjoyable and hasstle free.... See more
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Well treated, made to feel that although we weren't spending £50k on a new car, our custom was valued. There was no pressure to buy the decision was ours. The salesman was down to earth, honest, infor... See more
Company replied
From the first time we entered the Bridgend showroom, we were greeted by staff who were very helpful, understanding and knowledgeable of our requirements. Our sales consultant took the time to explain... See more
Company replied
We had such a lovely experience buying a new car (new to us) at Sinclair VW Bridgend. Nick and Ceri who we dealt with were so lovely, knowledgeable and welcoming and made the whole process an absolute... See more
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Company details
About Sinclair Group - Sinclair Volkswagen Bridgend
Written by the company
𝐖𝐞 𝐚𝐫𝐞 𝐒𝐢𝐧𝐜𝐥𝐚𝐢𝐫 𝐆𝐫𝐨𝐮𝐩.
We are proud to be Wales’ largest motor group and proud to be representing a selection of the world’s most prestigious automotive brands: AUDI, BYD, CUPRA, GWM ORA, HYUNDAI, JAGUAR, LAND ROVER, MERCEDES, SEAT, SKODA, VOLKSWAGEN and VOLKSWAGEN COMMERCIAL VEHICLES.
Throughout our over 75 years in business, our valued teams have driven excellence in all that they do.
We have evolved beyond all recognition over the years but we certainly haven't lost sight of our drive to deliver outstanding service to our valued customers at all times, which is something we will steadfastly provide as the Company continues to grow and enjoys future success.
So whether you're looking for a new or quality used car, require expert assistance with the maintenance, servicing or repair of an existing vehicle or seeking genuine manufacturer parts and accessories, you can call upon the Sinclair Group.
Contact info
Tremains Road, CF31 1TZ, Bridgend, Wales, United Kingdom
- 01656 664241
4.8
Excellent
175 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 75% of negative reviews
Typically replies within 1 month
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See how their reviews and ratings are sourced, scored, and moderated.
First classes service
It was a pleasure to buy my car from Sinclair.Excellent service from all concerned.I have no hesitation in highly recommending them.
December 13, 2024
Reply from Sinclair Group - Sinclair Volkswagen Bridgend
Hi William,
Thank you for your fantastic review! We’re delighted that you had such a positive experience with our team. Your recommendation means a lot to us.
Kind regards,
Sinclair Group
Reply from Sinclair Group - Sinclair Volkswagen Bridgend
Hi Julie,
Thank you for your kind review! We’re thrilled to hear that our team went above and beyond to assist you.
Kind regards,
Sinclair Group
Sinclair Bridgend are an excellent
Sinclair Bridgend are an excellent garage to deal with. I love my Volkswagen Tiguan. Nav Javed my sales person I dealt with was excellent and very knowledgeable regarding the car I bought. Would highly recommend them. All the staff are very friendly and put you at ease.
November 28, 2024
Reply from Sinclair Group - Sinclair Volkswagen Bridgend
Hi Laura,
Thank you for your fantastic feedback! We’re thrilled that Nav and the team at Sinclair Bridgend made your experience so positive. Enjoy your Volkswagen Tiguan, and we hope to see you again!
Kind regards,
Sinclair Group
Very pleased
Great care was taken to look after me as a customer for over 40 years. Frequent phone calls and checks. Whole sale and part exchange could not have been made easier. Faultless service.
November 20, 2024
Reply from Sinclair Group - Sinclair Volkswagen Bridgend
Hi Pamela,
Thank you for your glowing feedback and your loyalty as a customer over the years. It’s always a pleasure to assist you. Enjoy your new car!
Kind regards,
Sinclair Group
Helpful and friendly staff.
November 16, 2024
Reply from Sinclair Group - Sinclair Volkswagen Bridgend
Hi Mr. Edwards,
Thank you for your lovely review. We’re thrilled to hear that our team at VW Bridgend provided helpful and friendly service. We hope you enjoy your new car!
Kind regards,
Sinclair Group
Reply from Sinclair Group - Sinclair Volkswagen Bridgend
Hi Luke,
Thank you for your brilliant review. We’re so glad that you had such a positive experience with us. We look forward to assisting you again in the future!
Kind regards,
Sinclair Group
The salesman was very helpful and very quickly found us exactly what we wanted! They offered a great deal and within a week we were driving our new car home.
The salesman was very helpful
November 2, 2024
Reply from Sinclair Group - Sinclair Volkswagen Bridgend
Hi Karen,
Thank you for sharing your positive experience! We’re glad our team helped you find exactly what you wanted so quickly. Enjoy your new car!
Kind regards,
Sinclair Group
Gavin was friendly ,helpful & helped me…
Gavin was friendly ,helpful & helped me through the buying of the new car,not pushy ,by that I mean,I explained what I was looking for & he didn't try to presued me to buy more than I wanted,
November 2, 2024
Reply from Sinclair Group - Sinclair Volkswagen Bridgend
Hi Wendy,
Thank you for your kind words! We're delighted that Gavin could assist you in finding just the right car without any pressure.
Kind regards,
Sinclair Group
Efficient friendly obliging service
October 31, 2024
Reply from Sinclair Group - Sinclair Volkswagen Bridgend
Hi Geoff,
Thank you for sharing your experience with us! We’re glad to hear our team provided you with efficient and friendly service.
Kind regards,
Sinclair Group
Fantastic service
Thank you for an amazing experience when purchasing my car. Nav and Sophie were amazing! They were both helpful, understanding and found me exactly what I was looking for. They answered all of my questions, big and small. They also provided me with all the information I needed. I will definitely be visiting again in the future when it is time for a new car!
November 2, 2024
Reply from Sinclair Group - Sinclair Volkswagen Bridgend
Hi Holly,
Thank you for your glowing review! It’s great to know that Nav and Sophie could help you find the perfect car and answer all your questions. We look forward to seeing you again!
Kind regards,
Sinclair Group
Everyone in Sinclair's bridgend
Everyone in Sinclair's bridgend, professional, helpful. Feel you are very important to them. Nothing is too much trouble. John was very patient with us as we were deliberating, no pressure at all. Receptionist sorry cannot remember her name excellent front of house.
Wendy is just amazing, part of reason I buy from Sinclair's bridgend as a very helpful, trustworthy team with the client at the centre.
October 25, 2024
Reply from Sinclair Group - Sinclair Volkswagen Bridgend
Hi Hayley,
Thank you for sharing your experience! We’re thrilled to hear that you felt valued and appreciated the professionalism of our team in Bridgend, including John, Wendy, and our receptionist. Your trust means a lot to us, and we’re glad you continue to choose Sinclair’s.
Kind regards,
Sinclair Group
Great experience
Your knowledgeable, friendly, patient and helpful staff. Couldn't have had a better experience.
October 14, 2024
Reply from Sinclair Group - Sinclair Volkswagen Bridgend
Hi Mrs Taylor,
Thank you for your wonderful feedback! We are thrilled to hear that our staff made your experience so great. We look forward to serving you again in the future.
Kind regards,
Sinclair Group.
Between buying a car and delivering the…
Between buying a car and delivering the vehicle was far to long, with no reason given,
Clause 5.6 needs to be rewritten
October 12, 2024
Reply from Sinclair Group - Sinclair Volkswagen Bridgend
Hi Michael,
Thank you for your feedback. We apologise for the delay between the car purchase and delivery, and appreciate your understanding. We will take this feedback onboard and aim to improve moving forward. We hope to welcome you back in future and deliver a 5-star service!
Kind regards,
Sinclair Group.
Excellent service
Excellent service - warm, friendly and knowledgeable staff. Would highly recommend
October 20, 2024
Reply from Sinclair Group - Sinclair Volkswagen Bridgend
Hi Suzanne,
Thank you for your kind words! We’re thrilled to know our staff provided you with excellent service. We look forward to serving you again soon.
Kind regards,
Sinclair Group.
Service above and beyond.We received fantastic treatment by…
We received fantastic treatment by every member of staff we had contact with during the purchase of our VW T.Roc especially Gavin and Ceri, we had a long wait for the car but as the saying goes the best things in life are worth waiting for. Sinclair Bridgend will certainly be our go to dealership in future.
October 12, 2024
Reply from Sinclair Group - Sinclair Volkswagen Bridgend
Hi Robert,
Thank you for your glowing review! We're delighted to hear that Gavin and Ceri, along with the rest of the team, made your experience a fantastic one. We look forward to welcoming you back to Sinclair Bridgend!
Kind regards,
Sinclair Group.
Great car buying experience
From the outset all staff were helpful, friendly and nothing too much trouble.
Sales executive was really great as was the Handover person.
If looking to buy a Volkswagen would highly recommend Sinclair Volkswagen Bridgend.
October 17, 2024
Reply from Sinclair Group - Sinclair Volkswagen Bridgend
Hi Colin,
Thank you for your wonderful feedback! We're pleased that our team, especially the sales and handover staff, provided such a positive experience. We hope you enjoy your new Volkswagen!
Kind regards,
Sinclair Group.
Used this dealership for my latest new…
Used this dealership for my latest new car purchase ,excellent service from salesman Nav who looked after us ,would definitely recommend.
October 2, 2024
Reply from Sinclair Group - Sinclair Volkswagen Bridgend
Hi Gary,
Thank you for your review! We're pleased Nav took great care of you during your purchase.
Kind regards, Sinclair Group.
Happy new car day!
We had such a lovely experience buying a new car (new to us) at Sinclair VW Bridgend. Nick and Ceri who we dealt with were so lovely, knowledgeable and welcoming and made the whole process an absolute pleasure. We had coffee and Welsh cakes every visit to the showroom and a beautiful box of goodies when we picked up the car. Would highly recommend.
September 25, 2024
Reply from Sinclair Group - Sinclair Volkswagen Bridgend
Hi Heidi,
Thank you for such a lovely review! We’re so pleased to hear that Nick and Ceri made your experience enjoyable and memorable. It’s great to know you felt so welcome and appreciated our special touches. We hope you're loving your new car!
Kind regards,
Sinclair Group.
T-Roc purchase - Bridgend😁…
First class customer interaction from the initial enquiry; continued accurate communication and updates prior to viewing the car. Very nice personal touch afforded by a professional salesman’s (John at Bridgend) who maintained his enthusiasm throughout the sales process. Highly recommended company, very satisfied customer.
September 8, 2024
Reply from Sinclair Group - Sinclair Volkswagen Bridgend
Hi Philip,
Thank you for the kind words! We're glad you had such a positive experience with our team in Bridgend.
Kind regards, Sinclair Group.
Being heard
Felt listened to all the way. Team understood my circumstances in full and wanted the best outcome for me (in which they explored).
September 7, 2024
Reply from Sinclair Group - Sinclair Volkswagen Bridgend
Hi Brandon,
Thank you for sharing your experience! We’re glad the team listened and worked to find the best outcome for you.
Kind regards, Sinclair Group.
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