Richard has been amazing! I have been looking to get a new car for a while and we saw the polo 50 edition crystal blue. Richard was helpful all the way and was lovely to meet in person who made sure i... See more
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The personal service of the salesman- Mr Middleton [Richard] His technical.knowledge and advice made me feel safe. Also texted seem to wirk well together
Wayne connor the salesman was very helpfull polite not pushy and guided me through the process and keeping me in touch with the progress of buying the car
Wayne our sales consultant was fantastic .He was friendly, patient with myself and my husband .As we were undecided on which car to choose .He showed us different models and explained all the feature... See more
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Company details
About Sinclair Group - Sinclair Volkswagen Cardiff
Written by the company
𝐖𝐞 𝐚𝐫𝐞 𝐒𝐢𝐧𝐜𝐥𝐚𝐢𝐫 𝐆𝐫𝐨𝐮𝐩.
We are proud to be Wales’ largest motor group and proud to be representing a selection of the world’s most prestigious automotive brands: AUDI, BYD, CUPRA, GWM ORA, HYUNDAI, JAGUAR, LAND ROVER, MERCEDES, SEAT, SKODA, VOLKSWAGEN and VOLKSWAGEN COMMERCIAL VEHICLES.
Throughout our over 75 years in business, our valued teams have driven excellence in all that they do.
We have evolved beyond all recognition over the years but we certainly haven't lost sight of our drive to deliver outstanding service to our valued customers at all times, which is something we will steadfastly provide as the Company continues to grow and enjoys future success.
So whether you're looking for a new or quality used car, require expert assistance with the maintenance, servicing or repair of an existing vehicle or seeking genuine manufacturer parts and accessories, you can call upon the Sinclair Group.
Contact info
Wharf Road, CF10 4BB, Cardiff, United Kingdom
- 029 2049 2100
4.8
Excellent
306 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 76% of negative reviews
Typically replies within 1 month
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Simply the best 100% thumbs up xx
November 24, 2025
Reply from Sinclair Group - Sinclair Volkswagen Cardiff
Thank you for the amazing review! We are thrilled to hear that you had such a positive experience with us. Your support means the world to us!
Many thanks,
Sinclair Group.
Great service
Great service, Colin Snook looked after me and made the whole experience very easy. Can’t fault it!
November 23, 2025
Reply from Sinclair Group - Sinclair Volkswagen Cardiff
Thank you so much for your kind words! We are thrilled to hear that Colin provided you with excellent service and made the process effortless for you. We appreciate your feedback and hope to continue providing exceptional experiences for our customers.
Many thanks,
Sinclair Group.
Purchase of a New Vehicle
My whole experience from my initial enquiries to the collection of my car
November 18, 2025
Reply from Sinclair Group - Sinclair Volkswagen Cardiff
Thank you for sharing your positive experience with us! We are thrilled to hear that our customer service exceeded your expectations from start to finish. We hope to continue providing you with exceptional service in the future.
Many thanks,
Sinclair Group.
Excellent customer service from start…
Excellent customer service from start to finish
November 13, 2025
Reply from Sinclair Group - Sinclair Volkswagen Cardiff
Thank you for the positive feedback! We are thrilled to have provided excellent customer service and will continue to go above and beyond for our valued customers.
Many thanks,
Sinclair Group.
Easy and efficient
Easy and efficient. Need more help though to learn about Caracas making appt
November 2, 2025
Reply from Sinclair Group - Sinclair Volkswagen Cardiff
Thank you for the positive review! We're glad you found our services easy and efficient. We'd be more than happy to provide additional assistance and help you make an appointment. Just let us know how we can assist you further. Thank you for choosing us!
Many thanks,
Sinclair Group.
Babs is a caring and very experienced…
Babs is a caring and very experienced sales exec. He really understands your car range and uses his knowledge to pinpoint the customer needs to a particulate car.
November 2, 2025
Reply from Sinclair Group - Sinclair Volkswagen Cardiff
Thank you for your kind words, we are glad that you had a positive experience with Babs as your sales executive. We pride ourselves on having knowledgeable and caring staff who go above and beyond to meet our customers' specific needs. We appreciate your feedback and look forward to serving you again in the future.
Many thanks,
Sinclair Volkswagen.
Excellent service from Wayne Connor…
Excellent service from Wayne Connor from initial contact to vehicle hand over. Never pushy, very concise and provided all the facts and figures for us to make an informed decision on the purchase.
October 30, 2025
Reply from Sinclair Group - Sinclair Volkswagen Cardiff
Thank you for your kind words! We are thrilled to hear that you had a fantastic experience with Wayne and our team. We pride ourselves on providing exceptional service and always strive to exceed our customers' expectations.
Many thanks, Sinclair Volkswagen.
Reply from Sinclair Group - Sinclair Volkswagen Cardiff
Thank you for the kind words! It's our pleasure to provide the best customer service possible. We look forward to assisting you again in the future.
Many thanks, Sinclair Volkswagen
Reply from Sinclair Group - Sinclair Volkswagen Cardiff
Thank you for your positive feedback! We strive to be accommodating and meet the needs of our customers. We appreciate your business and look forward to working with you again in the future.
Many thanks, Sinclair Volkswagen.
Excellent service from start to finish.
Excellent service from start to finish.
Made to feel special, and would have no hesitation in using them again, or recommending them.
Thanks to Paul and Tracey.
October 6, 2025
Reply from Sinclair Group - Sinclair Volkswagen Cardiff
Thank you for the kind words! We strive to make every customer feel special and we're thrilled to hear we succeeded. We would be honoured to have your business again and appreciate any recommendations. Thank you for choosing us, Paul and Tracey.
Many thanks, Sinclair Volkswagen
Bought a golf from Paul
Went in to buy a Golf R-line. Paul assisted me throughout the process and explained it all clearly and was friendly throughout.
September 30, 2025
Reply from Sinclair Group - Sinclair Volkswagen Cardiff
Thank you for choosing us for your Golf R-line! We are thrilled to hear that you had a great experience with Paul. We pride ourselves on providing excellent customer service and making the car-buying process easy and enjoyable. Thank you for your support!
Many thanks, Sinclair Volkswagen
Great services from Rhys
Rhys recently helped me with the purchase of my new car. From start to finish he was brilliant. Nothing was too much trouble for him! His service was excellent and he was very friendly and welcoming. Would highly recommend
Rhys and Sinclair Cardiff. Thank you
September 28, 2025
Reply from Sinclair Group - Sinclair Volkswagen Cardiff
Thank you so much for your kind words and recommendation! It was a pleasure assisting you with your new car purchase. Our team at Sinclair Cardiff aims to provide excellent service and a friendly environment for our customers. We truly appreciate your support and hope to see you again in the future. Happy driving!
Many thanks, Sinclair Volkswagen
Reply from Sinclair Group - Sinclair Volkswagen Cardiff
Thank you so much for your kind words! Our staff takes pride in providing exceptional service and we're thrilled to hear it made a positive impact on your experience. See you again soon!
Many thanks, Sinclair Volkswagen
Wayne Connor was incredibly helpful…
Wayne Connor was incredibly helpful throughout the whole experience.
October 2, 2025
Reply from Sinclair Group - Sinclair Volkswagen Cardiff
Thank you so much for your positive review! We are thrilled to hear that Wayne provided exceptional service during your experience. We pride ourselves on our team's dedication to our customers and we're glad it showed. We look forward to serving you again in the future!
Many thanks, Sinclair Volkswagen
Cardiff VW gives excellent service
We found the whole process of buying our new car straightforward and easy to understand. Any questions we had were swiftly and efficiently dealt with by Simon.
September 10, 2025
Reply from Sinclair Group - Sinclair Volkswagen Cardiff
Thank you for your positive feedback! We are thrilled to hear that your car buying experience was straightforward and easy thanks to Simon's efficient service. We appreciate your business and hope you enjoy your new car!
Many thanks, Sinclair Volkswagen
Very impressed with the service…
Very impressed with the service provided. Paul the salesperson was well informed and helpful
September 25, 2025
Reply from Sinclair Group - Sinclair Volkswagen Cardiff
Thank you for your kind words! We're thrilled to hear you had a great experience with Paul. We strive to provide top-notch service and appreciate your feedback.
Many thanks, Sinclair Volkswagen
DO NOT USE FOR SERVICE/MOT
Do not use this dealership under any circumstances. Utterly diabolical experience. VEHCLE DRIVEN AROUND CARDIFF BAY WITHOUT PERMISSION.
I entrusted my Golf R to them for an MOT I had booked. An hour later, I received a call from Morgan, the service advisor, asking if the car could be sent to a different garage because they were overbooked. I declined this because I have the All in one VW plan and I only Service with VW or VW approved garages.
Shortly after, I checked the app for the Scorpion S7 tracker fitted on the vehicle and discovered a journey. My vehicle has been taken up the dual carriageway and around Cardiff Bay without my permission.
I called them and challenged the service advisor, Morgan. He falsely claimed the car had already been sent out before asking me for permission. He claimed it was going to express garage which is no where near Cardiff Bay!! When I later collected the car (which was serviced at the VW Van Centre instead), Morgan was unapologetic, sarcastic, and dismissive of my concerns about my performance vehicle being driven at speed without authorisation. He told me “if we wanted to drive a Golf R we would”. I was told that the service manager Sarah Behnan had said to send my car somewhere else- WITHOUT MY CONSENT. I showed the tracker app evidence to Tracy at front of house, who advised I contact head of business.
I raised a complaint with Nick Payne (Head of Business). Instead of an apology from those involved or any form of compensation, I was sent a token “hamper” of cheap cakes (pound shop style), which felt insulting given the seriousness of what had happened. I was also told that sometimes they send cars somewhere else and most people wouldn’t mind! But people don’t know!!!! Not everyone has a tracker on their vehicle!!!
This dealership cannot be trusted. Their staff are dishonest, dismissive, and unprofessional. I would strongly advise against leaving your car with them. I am mortified this is how they operate.
I would like to share this experience to warn you that YOUR CAR is not safe with VW Sinclair Cardiff! They drive it around and send it to other places without your knowledge and completely disregard customer consent, trust, and loyalty (3 years in my case). I advise you use VW Newport as they’re professional and do not deceive people.
March 22, 2025
Unprompted review
Reply from Sinclair Group - Sinclair Volkswagen Cardiff
We apologise for any inconvenience and frustration you experienced at our dealership. We take these concerns seriously and have addressed this with our team to ensure it does not happen again. Your vehicle's security and your trust in us are of utmost importance to us. Please reach out to us directly if there is anything else we can assist with.
Many thanks, Sinclair Volkswagen.
Amazing experience
Martina was amazing from start to finish. She guided us through the whole process in a super professional and patient way that never felt pushy. Would highly recommend heading to Cardiff Volkswagen and asking for Martina!
September 7, 2025
Reply from Sinclair Group - Sinclair Volkswagen Cardiff
Thank you for your kind words about Martina! We are thrilled to hear that her professionalism and patience made your experience with us a positive one. We will be sure to share your feedback with her. Come back and see us again soon!
Many thanks, Sinclair Volkswagen.
Excellent service from start to finish
The entire process of buy a new VW went really well from the initial test drive to the final handover. PC looked after us, tolerated our novice questions (it was our first EV purchase) and made sure that we got the right model for us at the right price.
September 24, 2025
Reply from Sinclair Group - Sinclair Volkswagen Cardiff
Thank you for choosing us for your first EV purchase! We're thrilled to hear your positive experience with PC and our team. Enjoy your new VW and welcome to the electric car community!
Many thanks, Sinclair Volkswagen.
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