From initial contact on the telephone both Tom and Jarrod treated us well, they were polite and knowledgeable. We were based in Cornwall and they were based in Port Talbot and once a deal had been agr... See more
Location
Switch locationDan-Y-Bryn Road, SA13 1AL Port Talbot, GB
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On arrival at the showroom we were pleasantly greeted by Jared .We discussed what we were looking for, he couldn’t have been more helpful. We then test drove a vehicle. Having owned VW cars previousl... See more
Company replied
Had another wonderful car buying experience with Sinclair VW Port Talbot. No request was too much trouble and everything was dealt with professionally and efficiently. The showroom was spotless. As we... See more
Company replied
Danielle at the Port Talbot branch was absolutely brilliant from start to finish. We were lucky to be able to get a car that was in stock, a higher spec than we initially wanted, and brand new rathe... See more
Company replied
Company details
About Sinclair Group - Sinclair Volkswagen Port Talbot
Written by the company
𝐖𝐞 𝐚𝐫𝐞 𝐒𝐢𝐧𝐜𝐥𝐚𝐢𝐫 𝐆𝐫𝐨𝐮𝐩.
We are proud to be Wales’ largest motor group and proud to be representing a selection of the world’s most prestigious automotive brands: AUDI, BYD, CUPRA, GWM ORA, HYUNDAI, JAGUAR, LAND ROVER, MERCEDES, SEAT, SKODA, VOLKSWAGEN and VOLKSWAGEN COMMERCIAL VEHICLES.
Throughout our over 75 years in business, our valued teams have driven excellence in all that they do.
We have evolved beyond all recognition over the years but we certainly haven't lost sight of our drive to deliver outstanding service to our valued customers at all times, which is something we will steadfastly provide as the Company continues to grow and enjoys future success.
So whether you're looking for a new or quality used car, require expert assistance with the maintenance, servicing or repair of an existing vehicle or seeking genuine manufacturer parts and accessories, you can call upon the Sinclair Group.
Contact info
Dan-Y-Bryn Road, SA13 1AL, Port Talbot, United Kingdom
4.8
Excellent
176 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 75% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent customer service went over…
Excellent customer service went over and beyond
August 11, 2024
Reply from Sinclair Group - Sinclair Volkswagen Port Talbot
Hi John,
Thank you for your fantastic feedback! We're so glad to hear that you received excellent customer service and that our team went above and beyond to meet your needs. Your satisfaction is our priority, and we hope to continue exceeding your expectations in the future.
Kind regards,
Sinclair Group.
Excellent Purchase Experience at Sinclair Port Talbot!
I recently purchased a T Roc from Sinclair Port Talbot, and I couldn't be happier with the entire experience. From the moment I walked into the showroom, the staff was incredibly welcoming and knowledgeable. They took the time to understand my needs and preferences, guiding me through the various options available.
The team at Sinclair Port Talbot made the purchasing process seamless and stress-free. They were transparent about pricing and financing options, ensuring I was fully informed at every step.
I'm thrilled with my Troć—it's everything I hoped for and more! The car's performance, design, and features have exceeded my expectations. I highly recommend Sinclair Port Talbot to anyone looking for a top-notch vehicle and exceptional customer service. They truly go above and beyond to make sure you're satisfied with your purchase. Thank you, Sinclair Port Talbot, for making this such a positive experience, especially Danielle, Nick and Gareth.
August 16, 2024
Reply from Sinclair Group - Sinclair Volkswagen Port Talbot
Hi Cathryn,
Thank you for your fantastic feedback! We're so pleased to hear that your experience at Sinclair Port Talbot was positive and that our team, especially Danielle, Nick, and Gareth, made your car buying journey seamless and enjoyable. We're thrilled that your new T-Roc exceeded your expectations!
Kind regards,
Sinclair Group.
Port Talbot Sinclair gives fantastic…
Port Talbot Sinclair gives fantastic customer service, the staff are excellent nothing is too much trouble. We are now on our 9th VW and wouldn’t go anywhere else
August 16, 2024
Reply from Sinclair Group - Sinclair Volkswagen Port Talbot
Hi Richard,
Thank you for your continued loyalty and your kind words about our team at Port Talbot. We're so glad to hear that our customer service continues to meet your expectations, and we look forward to assisting you with your next VW!
Kind regards,
Sinclair Group.
Sales Kelly She is really good at what…
Sales Kelly She is really good at what she does, cares about the client's welfare, reacts quickly to problems
August 14, 2024
Reply from Sinclair Group - Sinclair Volkswagen Port Talbot
Hi Sebastian,
Thank you for your wonderful review! We're pleased to hear that Kelly provided you with excellent service, showing care and quick problem-solving. We’re proud to have her on our team and glad she made your experience a positive one.
Kind regards,
Sinclair Group.
I was happy how I was treated and I…
I was happy how I was treated and I felt very important and that meant a lot to me.
August 12, 2024
Reply from Sinclair Group - Sinclair Volkswagen Port Talbot
Hi Josef,
Thank you for your kind review! We're glad to hear that you felt well-treated and important during your experience with us. Your satisfaction is our top priority, and we're happy we could provide that.
Kind regards,
Sinclair Group.
The courtesy and encouraging nature of…
The courtesy and encouraging nature of the staff particularly the sales person, Nicholas Williams who took my initial enquiry and provided the vehicle and package which suited me.
August 9, 2024
Reply from Sinclair Group - Sinclair Volkswagen Port Talbot
Hi David,
Thank you for your kind words! We're pleased to hear that Nicholas provided you with excellent service and helped you find the right vehicle and package. Your satisfaction is our priority, and we're glad we could meet your expectations.
Kind regards,
Sinclair Group.
Great personalised service
Great personalised service, made my daughters first car that much more special. Thanks.
August 1, 2024
Reply from Sinclair Group - Sinclair Volkswagen Port Talbot
Hi Mr. G,
Thank you for your review! We're glad to hear that you received great personalised service, especially for your daughter's first car. It's wonderful to know that we could make this special purchase a positive experience.
Kind regards,
Sinclair Group.
Reply from Sinclair Group - Sinclair Volkswagen Port Talbot
Hi Hayley,
Thank you so much for your wonderful review! We're thrilled to hear that you had a great experience at Sinclair Port Talbot. We look forward to welcoming you back in the future.
Kind regards,
Sinclair Group.
Reply from Sinclair Group - Sinclair Volkswagen Port Talbot
Hi Clare,
Thank you for your lovely review! We're delighted to hear that you absolutely love your new T-ROC and that you would recommend us. We appreciate your support!
Kind regards,
Sinclair Group
Friendly helpful sales person
August 1, 2024
Reply from Sinclair Group - Sinclair Volkswagen Port Talbot
Hi Kerry,
Thank you for your 5-star review! We're glad to hear that you found our sales team friendly and helpful. It was a pleasure to assist you.
Kind regards,
Sinclair Group
Leon was extremely helpful throughout…
Leon was extremely helpful throughout the whole process of buying my new car, and went into everything in detail which I really appreciate! An amazing service given! Thank you!
August 4, 2024
Reply from Sinclair Group - Sinclair Volkswagen Port Talbot
Hi Jasmine,
Thank you for your glowing review! We're so pleased that Leon provided such detailed and helpful service throughout your car-buying experience. We hope you’re enjoying your new car!
Kind regards,
Sinclair Group
T-Cross review
The time taken to discuss the purchase of the car and the time taken to talk about the actual car including its’ functions after I had bought it.
August 2, 2024
Reply from Sinclair Group - Sinclair Volkswagen Port Talbot
Hi Rachael,
Thank you for your kind words! We're glad to hear that the time spent discussing and explaining your new T-Cross made your experience a positive one. Enjoy your new car!
Kind regards,
Sinclair Group
Friendly
Friendly, professional and the best customer service you’ll ever receive! Thank you Leon and Gareth!
August 2, 2024
Reply from Sinclair Group - Sinclair Volkswagen Port Talbot
Hi Jessica,
Thank you for your fantastic review! We're so pleased that Leon and Gareth provided the best customer service. Your satisfaction means the world to us!
Kind regards,
Sinclair Group
Reply from Sinclair Group - Sinclair Volkswagen Port Talbot
Hi Jack,
Thank you for your kind words! We're pleased to hear that you found our customer service efficient and polite, along with reasonable prices. Your satisfaction is our priority.
Kind regards,
Sinclair Group
Friendly staff there to assist
Very good service no complates. Kept informed through out sales
August 1, 2024
Reply from Sinclair Group - Sinclair Volkswagen Port Talbot
Hi George,
Thank you for your review! We're glad you received very good service and were kept informed throughout the sales process. Your feedback is much appreciated.
Kind regards,
Sinclair Group
I text an interest in purchasing a golf…
I text an interest in purchasing a golf and was very impressed with the response told what was on offer I then took a car for a test drive pointed out a couple of small marks which was dealt with immediately. Would definitely recommend dealing with VW Port Talbot.
July 29, 2024
Reply from Sinclair Group - Sinclair Volkswagen Port Talbot
Hi Josephine,
Thank you for your fantastic review! We’re delighted to hear that you were impressed with the response and the service at VW Port Talbot. We hope to assist you again in the future.
Kind regards,
Sinclair Group.
Exceptional Service
I recently purchased a car from Sinclair Volkswagen Port Talbot and had an excellent experience, thanks to Leon, my sales representative. From the start, Leon's friendly and professional demeanour made the process smooth and enjoyable.
Leon took the time to understand my needs and provided valuable insights without any pressure. His extensive knowledge of the cars and his commitment to customer satisfaction were impressive. He answered all my questions and ensured every detail was taken care of, from the initial from the initial 360-degree video tour of the vehicle to the final paperwork.
The car I purchased exceeded my expectations in quality and performance. Leon even followed up after the purchase to check in, which I greatly appreciated.
I highly recommend Sinclair Volkswagen Port Talbot and working with Leon for anyone looking to buy a car. His professionalism and dedication made my car-buying experience stress-free and enjoyable.
July 18, 2024
Reply from Sinclair Group - Sinclair Volkswagen Port Talbot
Hi Fayaz,
Thank you for sharing your exceptional experience with us! We're thrilled to hear that Leon provided friendly and professional service, making the car-buying process smooth and enjoyable. It's wonderful to know that he took the time to understand your needs, offered valuable insights, and ensured all details were meticulously handled. We're glad your new car exceeded your expectations and that Leon's follow-up added to your satisfaction.
Your high recommendation of Sinclair Volkswagen Port Talbot and Leon is greatly appreciated. We look forward to serving you again in the future!
Kind regards,
Sinclair Group.
Thank you Nick!
Nick was the gentleman who dealt with me and sorted me the car and I couldn’t recommend him enough! I’m super fussy and told his what I liked didn’t like he offered two different cars in which one was the one I went for but he was so helpful and informative I’m really happy!
July 26, 2024
Reply from Sinclair Group - Sinclair Volkswagen Port Talbot
Hi Ashley,
Thank you for your feedback. We're happy to know that Nick provided you with great service and helped you find the perfect car.
Kind regards,
Sinclair Group.
Always very helpful and courteous
July 26, 2024
Reply from Sinclair Group - Sinclair Volkswagen Port Talbot
Hi David,
Thank you for your review. We're happy to know that you found our team helpful and courteous.
Kind regards,
Sinclair Group.
VW Port Talbot and my new Golf!
Nicholas Williams at VW Port Talbot helped me from start to finish with the purchase of my new Golf. The service I received was outstanding and professional throughout. I was kept informed from the date the order was placed to the handover point. Nicholas and the team at VW Port Talbot are always professional, helpful and friendly. Thanks Nicholas and team!
July 23, 2024
Reply from Sinclair Group - Sinclair Volkswagen Port Talbot
Hi Sarah,
Thank you for your kind words. We're glad Nicholas and the team could provide outstanding service for your new Golf purchase.
Kind regards,
Sinclair Group.
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