On arrival at the showroom we were pleasantly greeted by Jared .We discussed what we were looking for, he couldn’t have been more helpful. We then test drove a vehicle. Having owned VW cars previousl... See more
Company replied
Location
Switch locationDan-Y-Bryn Road, SA13 1AL Port Talbot, GB
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Had another wonderful car buying experience with Sinclair VW Port Talbot. No request was too much trouble and everything was dealt with professionally and efficiently. The showroom was spotless. As we... See more
Company replied
Danielle at the Port Talbot branch was absolutely brilliant from start to finish. We were lucky to be able to get a car that was in stock, a higher spec than we initially wanted, and brand new rathe... See more
Company replied
VW Sinclair Port Talbot is absolutely second to none. I have had the best experience whilst purchasing my new arteon here. Kelly was just exemplary from the start, all the way through to the end. She... See more
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Company details
About Sinclair Group - Sinclair Volkswagen Port Talbot
Written by the company
𝐖𝐞 𝐚𝐫𝐞 𝐒𝐢𝐧𝐜𝐥𝐚𝐢𝐫 𝐆𝐫𝐨𝐮𝐩.
We are proud to be Wales’ largest motor group and proud to be representing a selection of the world’s most prestigious automotive brands: AUDI, BYD, CUPRA, GWM ORA, HYUNDAI, JAGUAR, LAND ROVER, MERCEDES, SEAT, SKODA, VOLKSWAGEN and VOLKSWAGEN COMMERCIAL VEHICLES.
Throughout our over 75 years in business, our valued teams have driven excellence in all that they do.
We have evolved beyond all recognition over the years but we certainly haven't lost sight of our drive to deliver outstanding service to our valued customers at all times, which is something we will steadfastly provide as the Company continues to grow and enjoys future success.
So whether you're looking for a new or quality used car, require expert assistance with the maintenance, servicing or repair of an existing vehicle or seeking genuine manufacturer parts and accessories, you can call upon the Sinclair Group.
Contact info
Dan-Y-Bryn Road, SA13 1AL, Port Talbot, United Kingdom
4.8
Excellent
172 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 72% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Returning customer great service and…
Returning customer great service and fair price great organisation to deal with
July 2, 2026
On arrival at the showroom we were…
On arrival at the showroom we were pleasantly greeted by Jared .We discussed what we were looking for, he couldn’t have been more helpful.
We then test drove a vehicle. Having owned VW cars previously ,everything new was clearly explained and demonstrated .We then negotiated a price to change and an agreement was made for a suitable collection day👍
June 27, 2026
Reply from Sinclair Group - Sinclair Volkswagen Port Talbot
Thank you for sharing your experience, we are thrilled to hear that Jared provided excellent service and helped you find your perfect vehicle. We can't wait for you to take it home and enjoy your new VW.
Kind regards,
Sinclair Group.
Thanks Nick
Thanks Nick for getting my new ID3 sorted, everything was handled very professionally and promptly. Your help in setting up the car was much appreciated thanks again Nick for your help
June 2, 2026
Reply from Sinclair Group - Sinclair Volkswagen Port Talbot
Thank you for taking the time to leave a review, we are thrilled to hear that Nick provided you with professional and prompt service when sorting your new ID.3. We are happy to hear that Nick's help in setting up the car was much appreciated. Thank you again for choosing our business!
Kind regards,
Sinclair Group
Excellent service with friendly and…
Excellent service with friendly and approachable staff. Will definitely recommend Sinclairs for a first class buying experience.
May 16, 2026
Reply from Sinclair Group - Sinclair Volkswagen Port Talbot
Thank you so much for your kind words! We strive to provide excellent service and it means a lot to know we succeeded. We hope to see you again and thank you for recommending us!
Kind regards,
Sinclair Group.
Purchase of used vehicle
The staff went out of their way to ensure the vehicle was appropriate and in good condition
May 17, 2026
Reply from Sinclair Group - Sinclair Volkswagen Port Talbot
Thank you for your kind words! Our team takes pride in providing top-notch service and we are thrilled to hear that our efforts met your expectations. We are committed to maintaining high standards for our vehicles. Come back and see us again soon!
Kind regards,
Sinclair Group.
Great service
Great service, very informative, very professional, and good knowledge on the car I was interested in.
May 2, 2026
Reply from Sinclair Group - Sinclair Volkswagen Port Talbot
Hi Savannah,
Thank you for your lovely review. We’re pleased to hear you found the team professional, informative and knowledgeable during your visit to Sinclair Volkswagen Port Talbot.
Kind regards,
Sinclair Group
Jared from Port Talbot branch,was a great salesman 😊…
Jared from Port Talbot branch,was a great salesman! He explained everything to us pensioners from the start ,on the purchase of our T Roc! ! Very polite and well mannered! Helped us with the right choice of car! We are delighted with the service Jared provided! Everything was ready for us when we collected the car! Thank you much Jared! From Michael and Denise Davies! 😃
May 2, 2026
Reply from Sinclair Group - Sinclair Volkswagen Port Talbot
Hi Denise,
Thank you for your wonderful review. We’re so pleased Jared made the experience enjoyable and easy from start to finish, helping you choose the right T-Roc and ensuring everything was ready for collection. We’ll be sure to share your kind comments with him.
Kind regards,
Sinclair Group
Bought brand new car
Bought brand new car , staff all First Class .. however , car was faulty at pick up point ( switch replacement required) ..No spare …So I got to take the car home Monday… returned it Wed .. still no spare , car still with Sinclair and NO TIMETABLE yet upon return 🤷♂️.. Bank Holiday trip to Scotland to show family my new pride & joy cancelled… My confidence in VW and Sinclair quality management system somewhat shaken .. Not the fault of Sinclair customer facing staff BUT I’m NOT happy customer ( JDG Ammanford)
April 29, 2026
Reply from Sinclair Group - Sinclair Volkswagen Port Talbot
Hi Joe,
Thank you for taking the time to share your feedback. We’re very sorry to hear about the issues experienced with your new vehicle and the disruption this caused to your plans. We completely understand your frustration and appreciate your patience whilst the team works to resolve the matter. Your comments have been noted and shared with the management team.
Kind regards,
Sinclair Group
Excellent service at port talbot once…
Excellent service at port talbot once again. CJ and the team never fail to disappoint. I dealt with Nick this time and any query I had was never too much.
April 13, 2026
Reply from Sinclair Group - Sinclair Volkswagen Port Talbot
Thank you for your kind words! We're thrilled to hear that our team at Port Talbot continue to provide excellent service. We'll be sure to pass along your compliments to CJ and Nick. We're always happy to help with any queries you may have. See you again soon!
Kind regards,
Sinclair Group.
Top class service from Sinclair Group…
Top class service from Sinclair Group once again! Great test drive. Found the perfect car for us. Great deal on our old car too. Only waited a few days for our car to be delivered too! Seamless service. Thank you Justin Burt. We are extremely happy with our car.
April 2, 2026
Reply from Sinclair Group - Sinclair Volkswagen Port Talbot
Thank you so much for your incredible review! We are thrilled to have provided you with top-notch service and helped you find the perfect car. It's always a pleasure to work with satisfied customers like you. Enjoy your new car!
Kind regards,
Sinclair Group.
Reply from Sinclair Group - Sinclair Volkswagen Port Talbot
Thank you for the kind words! Our team strives to provide exceptional customer service and it's great to hear that you found them helpful. We appreciate your support and look forward to serving you again.
Kind regards,
Sinclair Group.
Very friendly staff and helpful staff
Very friendly staff and helpful staff. They made the experience smooth and swift.
I really want to thank everyone there. Especially Danielle.
March 15, 2026
Reply from Sinclair Group - Sinclair Volkswagen Port Talbot
Thank you for the kind words, we are thrilled to hear that our staff provided excellent service during your visit. We will make sure to pass along your gratitude to Danielle. We appreciate your business and look forward to serving you again soon!
Kind regards,
Sinclair Group.
Excellent service from Justin
Excellent service from Justin, good comunication and knowledge from start to finish many thanks
March 15, 2026
Reply from Sinclair Group - Sinclair Volkswagen Port Talbot
Thank you so much for your kind words! Our team takes pride in delivering excellent service with great communication and knowledge. It was a pleasure working with you and we appreciate your feedback.
Kind regards,
Sinclair Group.
Excellent service from start to finish…
Excellent service from start to finish of new car purchase. Special thanks to Danielle Pedersen for her patience and help throughout the process.
March 11, 2026
Reply from Sinclair Group - Sinclair Volkswagen Port Talbot
Thank you for sharing your great experience with us! We are delighted to hear that Danielle's excellent service made your new car purchase process a smooth one. We appreciate your business and hope you enjoy your new car! 🚗😊
Kind regards,
Sinclair Group.
Great service and customer care by the…
Great service and customer care by the senior salesperson Justin. Polite and professional
March 13, 2026
Reply from Sinclair Group - Sinclair Volkswagen Port Talbot
We're so glad to hear that you had a wonderful experience with our senior salesperson Justin! Providing exceptional service and care to our customers is always our top priority. Thank you for choosing our business! 😊
Kind regards,
Sinclair Group.
Excellent attentive service.nothing too…
Excellent attentive service.nothing too much trouble
March 6, 2026
Reply from Sinclair Group - Sinclair Volkswagen Port Talbot
Thank you so much for the kind words! We pride ourselves on exceptional service and making sure our customers are always taken care of. We're glad we could exceed your expectations!
Kind regards,
Sinclair Group.
Another excellent experience at Sinclair Port Talbot
Had another wonderful car buying experience with Sinclair VW Port Talbot. No request was too much trouble and everything was dealt with professionally and efficiently. The showroom was spotless. As we have come to expect, the staff are down to earth and very friendly. We were always asked if we would like a refreshment every time we called in. We would especially like to thank our salesman, Nick. He made the whole experience stress free and a excellent experience. We have been buying cars here for over twenty years and cannot recommend Sinclair Port Talbot enough.
March 5, 2026
Reply from Sinclair Group - Sinclair Volkswagen Port Talbot
Thank you so much for the glowing review! We're glad to hear that our staff and showroom met your expectations. We strive to make car buying stress-free and enjoyable for our customers. We truly appreciate your loyalty and look forward to many more years of serving you at Sinclair VW Port Talbot. Thank you again, and see you soon!
Kind regards,
Sinclair Group.
Sinclair Port Talbot always treat you…
Sinclair Port Talbot always treat you as a valued customer.
March 3, 2026
Reply from Sinclair Group - Sinclair Volkswagen Port Talbot
Thank you for your kind words! At Sinclair Port Talbot, we pride ourselves on providing top-notch service to all our valued customers. It's great to hear that we met your expectations. See you again soon!
Kind regards,
Sinclair Group.
Very smooth handover of car and part…
Very smooth handover of car and part exchange of my old car CJ and NIck both dealt with me on a professional manner and we are very happy with our new car
February 22, 2026
Reply from Sinclair Group - Sinclair Volkswagen Port Talbot
Thank you for trusting us with your car purchase and trade-in. We are thrilled to hear that you had a smooth and professional experience with CJ and Nick. Enjoy your new car!
Kind regards,
Sinclair Group.
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