From initial contact on the telephone both Tom and Jarrod treated us well, they were polite and knowledgeable. We were based in Cornwall and they were based in Port Talbot and once a deal had been agr... See more
Location
Switch locationDan-Y-Bryn Road, SA13 1AL Port Talbot, GB
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On arrival at the showroom we were pleasantly greeted by Jared .We discussed what we were looking for, he couldn’t have been more helpful. We then test drove a vehicle. Having owned VW cars previousl... See more
Company replied
Had another wonderful car buying experience with Sinclair VW Port Talbot. No request was too much trouble and everything was dealt with professionally and efficiently. The showroom was spotless. As we... See more
Company replied
Danielle at the Port Talbot branch was absolutely brilliant from start to finish. We were lucky to be able to get a car that was in stock, a higher spec than we initially wanted, and brand new rathe... See more
Company replied
Company details
About Sinclair Group - Sinclair Volkswagen Port Talbot
Written by the company
𝐖𝐞 𝐚𝐫𝐞 𝐒𝐢𝐧𝐜𝐥𝐚𝐢𝐫 𝐆𝐫𝐨𝐮𝐩.
We are proud to be Wales’ largest motor group and proud to be representing a selection of the world’s most prestigious automotive brands: AUDI, BYD, CUPRA, GWM ORA, HYUNDAI, JAGUAR, LAND ROVER, MERCEDES, SEAT, SKODA, VOLKSWAGEN and VOLKSWAGEN COMMERCIAL VEHICLES.
Throughout our over 75 years in business, our valued teams have driven excellence in all that they do.
We have evolved beyond all recognition over the years but we certainly haven't lost sight of our drive to deliver outstanding service to our valued customers at all times, which is something we will steadfastly provide as the Company continues to grow and enjoys future success.
So whether you're looking for a new or quality used car, require expert assistance with the maintenance, servicing or repair of an existing vehicle or seeking genuine manufacturer parts and accessories, you can call upon the Sinclair Group.
Contact info
Dan-Y-Bryn Road, SA13 1AL, Port Talbot, United Kingdom
4.8
Excellent
176 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 75% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great customer service from Sinclair port talbot
Great customer service from Sinclair port talbot, friendly and knowledgable. I would definitely go through them for VW Sinclair group in south wales above the others.
April 8, 2025
Reply from Sinclair Group - Sinclair Volkswagen Port Talbot
Hi JD,
Thank you for your wonderful feedback! We're so pleased you had a great experience with Sinclair Port Talbot.
Kind regards, Sinclair Group
Fantastic - VW Port Talbot
I recently had the pleasure of buying a car from here, and I couldn’t be more pleased with the entire experience. From start to finish, the service was exceptional, and the car itself is absolutely beautiful. I want to give a special shout-out to Kelly Zervas, who was nothing short of fantastic.
Kelly’s communication throughout the process was brilliant—always prompt, clear, and friendly. Nothing was too much trouble for her, and she went above and beyond to ensure that the whole process was pleasant. She truly made the experience excellent, providing support and guidance every step of the way.
I left feeling genuinely satisfied, not just with the car, but with the level of service I received. If you’re looking for a great car-buying experience, I highly recommend working with Kelly!
April 2, 2025
Unprompted review
Reply from Sinclair Group - Sinclair Volkswagen Port Talbot
Hi Jess,
Thank you so much for your lovely review. We’re thrilled that Kelly made your car-buying experience so positive. Your recommendation means a lot to us.
Kind regards,
Sinclair Group
Great service
April 2, 2025
Reply from Sinclair Group - Sinclair Volkswagen Port Talbot
Hi Lee,
Thank you for your great review! We’re pleased you had such a positive experience with us.
Kind regards, Sinclair Group
Brilliant garage to deal with
Brilliant garage to deal with. Lovely cars and top rate staff. I’ve bought five cars over the years from Sinclair Port Talbot and I’ve been very happy with every one. I can highly recommend Sinclair Volkswagen Port Talbot on the quality of the cars I’ve purchased from them to the professional and honest staff that work there.
April 2, 2025
Reply from Sinclair Group - Sinclair Volkswagen Port Talbot
Hi Darren,
Thank you for your continued loyalty and fantastic recommendation! We’re thrilled you’ve been so happy with your cars and service over the years.
Kind regards, Sinclair Group
Excellent communication by Nick…
Excellent communication by Nick Williams from start to finish. Always there to help.
As a pensioner I struggled with on line signatures of documents but VW and Nick made it easy.
Love the new car and the quality backed dup by the warranty and service contract. I would highly recommend VW Port talbot and its staff.
March 28, 2025
Reply from Sinclair Group - Sinclair Volkswagen Port Talbot
Hi Robert,
Thank you for your lovely feedback! We're delighted that Nick made the process easy and enjoyable, and we hope you're loving your new car.
Kind regards, Sinclair Group
Excellent service
Excellent service, excellent knowledge great personality and interaction skills
March 20, 2025
Reply from Sinclair Group - Sinclair Volkswagen Port Talbot
Hi Cellan,
Thank you for your fantastic review! We're thrilled to hear you had such a great experience with our team.
Kind regards, Sinclair Group
Excellent service made me feel relaxed…
Excellent service made me feel relaxed wasn’t pushy in anyway felt like I was dealing with a very honest individual who had my interests and needs first would highly recommend and would use in the future thank you Sinclair Port Talbot
March 26, 2025
Reply from Sinclair Group - Sinclair Volkswagen Port Talbot
Hi Richard,
Thank you for your lovely feedback! We're so pleased you had a relaxed and honest experience at Sinclair Port Talbot.
Kind regards, Sinclair Group
First class experience from start to…
First class experience from start to finish.
From the minute of looking to order until driving away the new car, everything was completely professional.
The staff excel on the personal touch.
Will be returning again
March 17, 2025
Reply from Sinclair Group - Sinclair Volkswagen Port Talbot
Good Morning Alan,
Thank you so much for sharing your experience with us. We’re thrilled to hear that every step of your car buying journey—from your initial inquiry to driving away in your new car—was met with professionalism and a personal touch. Your kind words truly motivate our team to continue delivering first-class service every day.
We look forward to welcoming you back in the future!
Kind Regards
Sinclair Group
Great customer service
Great customer service. Took time to explain and demonstrate car features. No pressure or heavy sales.
March 15, 2025
Reply from Sinclair Group - Sinclair Volkswagen Port Talbot
Good Afternoon Hayley,
Thank you for your kind words! We're thrilled to hear you had a great experience and appreciated our approach. Our goal is always to provide helpful, pressure-free service, and we're glad we could assist you in learning about your new car. If you ever have any more questions, feel free to reach out. Enjoy your ride!
Sinclair Group
Highly Recommended Indeed
VW Sinclair Port Talbot is absolutely second to none. I have had the best experience whilst purchasing my new arteon here. Kelly was just exemplary from the start, all the way through to the end. She was so very knowledgeable about everything, friendly, helpful and polite. What an incredible asset she is to this dealership - massive thanks to you Kelly. Customers can buy with complete and utter confidence from here.
March 13, 2025
Reply from Sinclair Group - Sinclair Volkswagen Port Talbot
Good Afternoon Glyn,
Wow! Thank you so much for your amazing feedback. We're absolutely delighted to hear that you had such a fantastic experience at VW Sinclair Port Talbot. Kelly truly is a star, and we’ll make sure she sees your kind words. We appreciate your trust in us and hope you enjoy every moment with your new Arteon. If you ever need anything, we’re always here to help!
Kind Regards
Sinclair Group
Great company
Great company, great service really helpful with afterserice as well. I've been exclusively with sinclairs for almost 30 years, if they weren't the best then why would I stay
March 11, 2025
Reply from Sinclair Group - Sinclair Volkswagen Port Talbot
Hi Ian,
Wow—30 years! That truly means the world to us. We’re incredibly grateful for your loyalty and kind words about our service, both during and after your purchase. Knowing that you’ve stayed with Sinclairs for so long is the best compliment we could receive!
Thank you for your continued trust and support. If there’s ever anything we can do for you, please don’t hesitate to reach out. We look forward to many more years of serving you!
Kind Regards
Sinclair Group
My new Golf
Everything went well from the intial meeting to consider the purchase of the new car , to the actual handover of the car .
March 7, 2025
Reply from Sinclair Group - Sinclair Volkswagen Port Talbot
Good Morning Peter,
Thank you for your kind feedback! We’re delighted to hear that everything went smoothly, from your initial meeting to the handover of your new car. Providing a seamless and enjoyable experience is our goal, and we truly appreciate you taking the time to share your positive experience.
We hope you enjoy your new car, and if there’s anything else we can assist with, please don’t hesitate to reach out.
Kind Regards
Sinclair Group
Sinclair VW in Port Talbot. Highly recommended.
We contacted Sinclair VW in Port Talbot to discuss our needs. We were then in direct contact with both CJ and Justin who responded promptly with further questions to ensure they could provide a shortlist of vehicles respecting both budget and suitability.
Their professionalism throughout the process was fantastic and I would highly recommend this dealership to family and friends.
To add, they were very clear in their communications, informative and their knowledge on the cars they sell and the services to support the purchase was thorough and helpful.
February 21, 2025
Reply from Sinclair Group - Sinclair Volkswagen Port Talbot
Hi James,
hank you for taking the time to share your experience with Sinclair VW in Port Talbot. We're delighted to hear that CJ and Justin provided you with prompt, professional, and knowledgeable service while helping you find the right vehicle within your budget.
Your kind words and recommendation mean a lot to us, and we’re thrilled that our team’s clear communication and expertise made the process smooth and informative for you. If you ever need any further assistance, please don’t hesitate to reach out.
We truly appreciate your support and look forward to welcoming you again in the future!
Kind Regards
Sinclair Group
New Polo 14/2/2025
Honest, friendly, approachable team - kept us advised throughout the process. Special thanks to Leon, excellent customer service- Thank you!!
February 14, 2025
Reply from Sinclair Group - Sinclair Volkswagen Port Talbot
Good Morning Rob,
Thank you so much for your kind words! We’re thrilled to hear that you had a great experience with the team. Leon will be especially happy to hear your praise. We really appreciate you taking the time to share your feedback, and we’re always here if you need anything in the future!
Kind Regards
Sinclair Group
VW Sinclair Port Talbot
The staff at VW Sinclair, are all very experienced and make you feel at ease. The support is excellent l will be back.
February 6, 2025
Reply from Sinclair Group - Sinclair Volkswagen Port Talbot
Good Morning Kevan,
Thank you so much for your kind words! We're thrilled to hear that our team at VW Sinclair made you feel at ease and provided excellent support. We look forward to welcoming you back soon!
Sinclair Group
The communication from Nick and ease of…
The communication from Nick and ease of contact made the process of purchase of the car smooth and efficient.
January 30, 2025
Reply from Sinclair Group - Sinclair Volkswagen Port Talbot
Hi Jessica,
Thank you for your kind words! We're so glad to hear that Nick's communication and the ease of contact made your car purchase experience smooth and efficient. We always aim to make the process as seamless as possible for our customers. If you need any further assistance, feel free to reach out!
Regards
Sinclair Group
So helpful and friendly at every stage
So helpful and friendly at every stage. Kelly was informative, delightful and attentive and is a credit to herself and a bonus to Sinclair Garages
January 15, 2025
Reply from Sinclair Group - Sinclair Volkswagen Port Talbot
Hi Mrs. Arnold,
Thank you for your lovely review! We’re delighted that Kelly made such a positive impression and that you found the process so helpful and friendly.
Kind regards,
Sinclair Group
New car purchase
Sinclair staff have always been friendly , courteous and helpful. The experience of buying a car was made easy and stress free.
January 7, 2025
Reply from Sinclair Group - Sinclair Volkswagen Port Talbot
Hi Mr. Miller,
Thank you for your positive review. We’re delighted to know you found our staff friendly, courteous, and helpful. It’s great to hear we made your car-buying experience stress-free.
Kind regards,
Sinclair Group
Golf purchase
Leon Thomas at Sinclair Port Talbot was excellent, very helpful, and patient, Delighted with the purchase.
Huw Davies 3.1.25
January 2, 2025
Reply from Sinclair Group - Sinclair Volkswagen Port Talbot
Hi Huw,
Thank you for your wonderful feedback! We're delighted to hear that Leon provided you with excellent service and that you're happy with your purchase. We truly appreciate your kind words and look forward to assisting you again in the future.
Kind regards,
Sinclair Group
it was an amazing welcome Jared was so…
it was an amazing welcome Jared was so helpful and explained everything to me step by step cant fault him.
December 2, 2024
Reply from Sinclair Group - Sinclair Volkswagen Port Talbot
Hi Sandra,
Thank you for your fantastic feedback! We’re so pleased that Jared provided such helpful and thorough service.
Kind regards,
Sinclair Group
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