From initial contact on the telephone both Tom and Jarrod treated us well, they were polite and knowledgeable. We were based in Cornwall and they were based in Port Talbot and once a deal had been agr... See more
Location
Switch locationDan-Y-Bryn Road, SA13 1AL Port Talbot, GB
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On arrival at the showroom we were pleasantly greeted by Jared .We discussed what we were looking for, he couldn’t have been more helpful. We then test drove a vehicle. Having owned VW cars previousl... See more
Company replied
Had another wonderful car buying experience with Sinclair VW Port Talbot. No request was too much trouble and everything was dealt with professionally and efficiently. The showroom was spotless. As we... See more
Company replied
Danielle at the Port Talbot branch was absolutely brilliant from start to finish. We were lucky to be able to get a car that was in stock, a higher spec than we initially wanted, and brand new rathe... See more
Company replied
Company details
About Sinclair Group - Sinclair Volkswagen Port Talbot
Written by the company
𝐖𝐞 𝐚𝐫𝐞 𝐒𝐢𝐧𝐜𝐥𝐚𝐢𝐫 𝐆𝐫𝐨𝐮𝐩.
We are proud to be Wales’ largest motor group and proud to be representing a selection of the world’s most prestigious automotive brands: AUDI, BYD, CUPRA, GWM ORA, HYUNDAI, JAGUAR, LAND ROVER, MERCEDES, SEAT, SKODA, VOLKSWAGEN and VOLKSWAGEN COMMERCIAL VEHICLES.
Throughout our over 75 years in business, our valued teams have driven excellence in all that they do.
We have evolved beyond all recognition over the years but we certainly haven't lost sight of our drive to deliver outstanding service to our valued customers at all times, which is something we will steadfastly provide as the Company continues to grow and enjoys future success.
So whether you're looking for a new or quality used car, require expert assistance with the maintenance, servicing or repair of an existing vehicle or seeking genuine manufacturer parts and accessories, you can call upon the Sinclair Group.
Contact info
Dan-Y-Bryn Road, SA13 1AL, Port Talbot, United Kingdom
4.8
Excellent
176 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 75% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Brilliant service
September 18, 2025
Reply from Sinclair Group - Sinclair Volkswagen Port Talbot
Thank you for your kind words! We're thrilled to hear that our service was brilliant and hope to continue exceeding your expectations in the future.
Many thanks,
Sinclair Volkswagen.
Nick at Sinclair port talbot is…
Nick at Sinclair port talbot is absolutely fantastic couldn’t do more to help ok any situation.
September 18, 2025
Reply from Sinclair Group - Sinclair Volkswagen Port Talbot
Thank you for your kind words! We are so glad to hear that Nick at our Port Talbot retailer provided exceptional service to you. We strive to go above and beyond for our customers, and we appreciate your recognition of our efforts!
Many thanks,
Sinclair Volkswagen.
Nic from Sinclair
Nic from Sinclair, Port Talbot was a pleasure to deal with. He was very informative and gave me a great deal on a nearly new Polo GTI.
Nic was extremely knowledgeable about the various vehicle menus and how to enable and disable the various features and settings.
A great customer experience
September 12, 2025
Reply from Sinclair Group - Sinclair Volkswagen Port Talbot
Thank you for your kind words! We are thrilled to hear that Nic provided you with an informative and positive car-buying experience. We pride ourselves on having knowledgeable and helpful staff, and we're glad that it made a difference for you.
Many thanks,
Sinclair Volkswagen.
We would definitely recommend using…
We would definitely recommend using Sinclair Port Talbot. Nick was extremely helpful. We would return to buy another car in the future.
August 21, 2025
Reply from Sinclair Group - Sinclair Volkswagen Port Talbot
Thank you for the positive feedback! We are thrilled that you had a great experience with us and we look forward to seeing you again in the future. Thank you for choosing Sinclair Port Talbot!
Many thanks,
Sinclair Volkswagen.
Kelly was absolutely amazing with us…
Kelly was absolutely amazing with us and got me in a car as soon as possible.
August 8, 2025
Reply from Sinclair Group - Sinclair Volkswagen Port Talbot
Thank you so much for your kind words, we are delighted to hear that Kelly provided exceptional service and was able to get you into a car quickly. We appreciate your business and look forward to serving you in the future!
Many thanks,
Sinclair Volkswagen.
What a brilliant garage Sinclair…
What a brilliant garage Sinclair Volkswagen Port Talbot is. I had an issue with a car I bought from them and where I know other garages would have tried to get out of it. Sinclair sorted it straight away and didn’t charge me. Excellent service, excellent aftercare. 5 stars 🌟
August 5, 2025
Unprompted review
Reply from Sinclair Group - Sinclair Volkswagen Port Talbot
Thank you for sharing your positive experience with Sinclair Volkswagen Port Talbot! We are always committed to providing excellent service and aftercare for our customers. Your 5-star review means a lot to us and we look forward to serving you again in the future. Drive safe!
Many thanks,
Sinclair Volkswagen.
Had 3 warning lights come on the, first…
Had 3 warning lights come on the first day in the Showroom, tried to fix it no joy , had to order a part took 6 weeks, cause of back orders, had it replaced, few months later back in again with same problem, can't find out what is wrong, got another problem now that wasn't on the car when it went in, so that has to be sorted as well, very frustrating when you pay over £25k , under warranty but that's not the point, Wish now i hadn't bought it , but lovely car when it's working
September 2, 2024
Unprompted review
Reply from Sinclair Group - Sinclair Volkswagen Port Talbot
Thank you for your feedback. We apologise for the inconvenience you experienced with your vehicle. We are constantly striving to improve our services and we are sorry to hear about your frustrating experience. We hope to resolve any issues you may have and provide you with a positive experience in the future. Thank you for choosing our dealership.
Many thanks,
Sinclair Volkswagen.
Reply from Sinclair Group - Sinclair Volkswagen Port Talbot
Hi Kay,
Thank you for your kind words. We are glad Jared was able to make your car purchase stress-free.
Kind regards,
Sinclair Group
Reply from Sinclair Group - Sinclair Volkswagen Port Talbot
Hi Mr Edwards,
Thank you for your feedback. We're glad to hear you consistently receive friendly service from us.
Kind regards,
Sinclair Group
Helpful, accommodating, respectful
I've had some pretty abysmal experiences with car salespeople in my life, this was NOT one of them. Kelly is an absolute ray of sunshine, couldn't help us enough. Friendly, accommodating, knowledgeable, flexible and also very grateful for our custom. 5 stars!
July 2, 2025
Reply from Sinclair Group - Sinclair Volkswagen Port Talbot
Hi Leigh,
Thank you for your fantastic review. We're delighted Kelly made your experience so positive — your kind words have been shared with her.
Kind regards,
Sinclair Group
Brilliant product
Brilliant product. Process was very easy from start to finish. Sales team were very helpful and knowledgeable.
June 27, 2025
Reply from Sinclair Group - Sinclair Volkswagen Port Talbot
Hi Lee,
Thank you for your brilliant feedback! We're delighted to hear the process was easy and that our sales team were helpful and knowledgeable.
Kind regards,
Sinclair Group
Justin was as helpful and supportive as…
Justin was as helpful and supportive as usual. Very easy to deal with - providing plenty of advice along the way.
June 22, 2025
Reply from Sinclair Group - Sinclair Volkswagen Port Talbot
Hi Gareth,
Thank you for your kind feedback. We’re pleased to hear that Justin provided you with helpful and supportive service once again. We hope to see you again soon.
Kind regards,
Sinclair Group
Nick and Kelly went above and beyond…
Nick and Kelly went above and beyond they are both very professional kind and friendly helpful . Explained everything to me so I knew what to expect . Can’t thank them enough.
June 16, 2025
Reply from Sinclair Group - Sinclair Volkswagen Port Talbot
Hi Mandy,
Thank you for your wonderful review. We're glad Nick and Kelly provided such friendly, helpful, and professional service.
Kind regards,
Sinclair Group
Excellent Customer Service and Great Communication
I received excellent customer service from Nick when buying my new car. He listened to my requirements and we had an honest dialogue which helped make the process much easier. Great communication and Nick kept me informed throughout the whole car purchase process. I particularly appreciated the call after my purchase to check everything was ok.
June 2, 2025
Reply from Sinclair Group - Sinclair Volkswagen Port Talbot
Hi Suzanne,
We’re delighted to hear that Nick offered great service and communication. Thank you for your kind words and for recommending us.
Kind regards, Sinclair Group
Very happy with the car and the service…
Very happy with the car and the service we received from the team in Port Talbot
May 30, 2025
Reply from Sinclair Group - Sinclair Volkswagen Port Talbot
Hi Louise,
We’re really pleased to hear that you were happy with both your new car and the service from our Port Talbot team. Thank you!
Kind regards, Sinclair Group
Change over of vehicle.
As usual excellent service at Sinclair Port Talbot.
All staff so friendly and helpful.
Nick made the change over of vehicle comfortable and stress free and explained everything we needed to know.He made it such an easy going atmosphere.
May 2, 2025
Reply from Sinclair Group - Sinclair Volkswagen Port Talbot
Hi Mrs Thomas,
Thank you for your kind words and for highlighting the excellent service provided by our team at Sinclair Port Talbot. We're so pleased to hear that Nick made the vehicle changeover smooth and stress-free for you.
Kind regards,
Sinclair Group
My new t- roc
I bought a vw golf,about maybe 13/14 month ago, off sinclaires in port talbot, lovely guy called nic Williams, he was absolutely amazing, very helpful, nothing at all was a problem.
So roll the clock forward, I decided to go back and see nic, as I was wanting a change to a suv, and on that note, from ordering a T-Roc in the January 2025, To picking it up in the April.
Nic Williams, and all the staff at vw port talbot (sinclairs) are absolutely fantastic, they are a credit to the industry.
Keep up the good work.
April 20, 2025
Reply from Sinclair Group - Sinclair Volkswagen Port Talbot
Hi Raymond,
Thank you for your continued trust and kind words about Nic Williams and the team. We're so pleased you love your new T-Roc!
Kind regards, Sinclair Group
Highly recommended
All went smoothly , very helpful & knowledgeable customer service. Highly recommended.
May 2, 2025
Reply from Sinclair Group - Sinclair Volkswagen Port Talbot
Hi John,
Thank you for your kind words. We're delighted to hear everything went smoothly and that you found our customer service helpful and knowledgeable.
Kind regards, Sinclair Group
New Car
I visited the showroom to see a car I'd viewed online. The staff were great, really helpful. Not overbearing like some places. Jared talked me through different options and went through all the different features for each. I ended up purchasing a car & I'm more than happy 😊
April 25, 2025
Reply from Sinclair Group - Sinclair Volkswagen Port Talbot
Hi Shelllie,
Thank you for sharing your experience! We’re thrilled to hear that Jared and the team made your car buying journey enjoyable and pressure-free. We hope you love your new car!
Kind regards, Sinclair Group
Excellent service by Nick…
Brilliant communication by Nick Williams from start to finish. Always went that extra miles.
Even made the on line signature easy.
Love the car and the extra warranty and service contract. I would highly recommend VW Port talbot and its staff.
April 16, 2025
Unprompted review
Reply from Sinclair Group - Sinclair Volkswagen Port Talbot
Hi David,
Thank you for the great review! We’re happy Nick made the process easy and enjoyable. Enjoy your new car!
Kind regards, Sinclair Group
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