Singletrack Bikes Reviews 

1,247
TrustScore 2 out of 5

2.1

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Rated 1 out of 5 stars

Whatever you do, don’t buy anything from this company they’re crooks. Made an order two months ago and received nothing and no updates. Contacted them several times and still no response. Weeks and... See more

Rated 1 out of 5 stars

I received the following grovelling email from Singletrack Bikes’ CS Manager, Gabe Bell; Dear Brian, I’m reaching out personally to sincerely apologise for the recent lack of commun... See more

Rated 1 out of 5 stars

Ordered. Delivery date came and went. Order status not updated. I contacted 3 times but no reply. I have pointed this out to the providers of their shop platform push.bike suggesting they co... See more

Rated 5 out of 5 stars

I bought some tyres just before xmas 23 from singletrackbikes.co.uk that were ordered in from supplier. Contacted singletrackbikes for progress update as online tracking wasn't working for me and I... See more

Company details

  1. Bicycle Store

Written by the company

Find your flow with Singletrack Bikes. We all dream of that endless flow on trail, road, gravel or just the best days out making memories with the family. We are all about riding bikes at all levels and providing the best service we can to Kirkcaldy and beyond.


Contact info

2.1

Poor

TrustScore 2 out of 5

1K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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2.1

All reviews

(1,247)

3 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great Service

Good bike at a very competitive price, bike delivered exactly when it was supposed to be- what more can I say.

January 18, 2017
Unprompted review
Rated 5 out of 5 stars

Good service

Order Seems to have got mislaid in transit somewhere, But Dave has it sorted now with no complications

January 16, 2017
Unprompted review
Rated 4 out of 5 stars

Really poor, bike not built, no reply to voicemail or email. Changed wording on terms to say all 'adult' bikes built instead of all bikes. Poor from start to finish, my own fault for picking them

Really poor, bike not built, no reply to voicemail or email. Changed wording on terms to say all 'adult' bikes built instead of all bikes. Poor from start to finish, my own fault for picking them for being cheapest price.

Should have gone with Edinburgh bike coop.

David fit in touch this morning and agreed the wording could be better and will look into this.

To avoid having to return the bike, David agreed to credit £25 into account to allow a local bike mechanic to build the bike.

Thanks.

December 5, 2016
Unprompted review
Rated 5 out of 5 stars

Great experience, couldn't be happier

It's very hard to find size XS helmets for toddlers but this shop offers them. And a great range of different designs to everyones taste. Speedy delivery. Great quality helmet, fits perfectly to my 15 months old and still extra space left. He didn't like any other helmets we've been trying but he is very proud wearing this one, taps on it and shows to everyone and doesn't become grumpy when it's time to put it on. Looks very comfy, fits perfectly around his head and is very lightweight. I definitely recommend these to everyone. One of my friend and even one stranger already asked where did I get it and I happily recommended your shop. Thanks a lot, a very happy customer here! :)

October 24, 2016
Unprompted review
Rated 5 out of 5 stars

Great customer service, great product!

Contacted singletrack bikes through the email provided on the website regarding delivery times. They were very quick with responses. I was in need of a bike for a particular day, and it was needed within a week. They assured me that although busy, they would queue jump my order and guarantee that I would receive my bike in time. And they did. Received the bike within 4 working days! The bike was delivered in a large box to my workplace, I screwed in the pedals, attached the front wheel and rode it home. Would recommend this retailer. First experience buying from here and definitely not my last!

October 12, 2016
Unprompted review
Rated 3 out of 5 stars

Delivery times not met

The stated delivery times were 1-2 days royal mail.Ordered on 28th September received 7th October--7 working days.Need to be more honest regarding delivery

October 7, 2016
Unprompted review
Singletrack Bikes logo

Reply from Singletrack Bikes

Dear Keith,

Thanks for your review.

We take delivery complaints seriously so have looked into this and we can see the item was dispatched in a timely manner to reach you in the estimated delivery time. You opted for the free delivery using an untracked service which Royal Mail do normally take 1-2 days to deliver.

Once the parcel leaves here on such a service it is out of our hands. If it takes longer than that then I'm afraid we are being as honest as we can be as we are quoting delivery times using the same company as everybody else. Unless you pay for an upgraded delivery service we cannot guarantee delivery times.

I am sorry you feel let down in this instance and if you wish to discuss the matter further you can contact me on 01383 733219.

Kind Regards
Dave

Rated 5 out of 5 stars

Bought NukeProof Scout Race 275

There was a problem with receiving the email confirmation, but I rang them up and they resent the confirmation email and dispatch details. Friendly staff and quick dispatch with a useful delivery slot given

October 7, 2016
Unprompted review
Rated 5 out of 5 stars

Great customer service

The ordering was straight forward, the delivery arrived as promised, was able to track online, the bike had a flat tyre contacted single track via email and got a response straight away even though I didn't expect one for a couple of days, as my emails was sent late at night on a weekend, but that didn't matter and they were great! offered good advice on how to resolve and offered to compensate me. Brilliant! Great company cannot recommend them enough! Thanks a million guys! My girls love their bikes

October 6, 2016
Unprompted review
Rated 5 out of 5 stars

Freehub Minefield

Website described the item exactly with shimano codes so I knew I was buying the correct freehub. Postage rates to ROI reasonable also.

October 4, 2016
Unprompted review
Rated 5 out of 5 stars

Good price, good product.

I bought the massively expensive Rohloff sprocket-removing tool from Singletrack, as they were slightly cheaper than anyone else. It arrived after a few days, was the real thing, and did the job. I would buy from them again and I can see that they have some good stuff. It's not their fault the Rohloff tool is so expensive, by the way!

October 1, 2016
Unprompted review

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