Site Equip Reviews 

100
TrustScore 3 out of 5

2.8

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Rated 1 out of 5 stars

It’s been an absolute nightmare. My builders ordered a portaloo since I didn’t have a toilet. They came to clean it ONCE over 6 weeks (they promise weekly cleaning) and we asked to remove because it’s... See more

Rated 1 out of 5 stars

Provided a wheelchair accessible toilet with a broken door and never did anything about it for 3 weeks despite a phone call that day or 3 other calls. Today I have been cut off twice while complainin... See more

Rated 5 out of 5 stars

One satisfied customer, 50 grateful attendees! Having failed to realise that the quotation I received was not the confirmation of the order, I phoned just before 5.00 pm on a Friday afternoon for a... See more

Rated 5 out of 5 stars

Been using the company for over 15 years, roughly 8 times a year for different events. They have never let us down. The communication is particularly brilliant. We currently deal with a lady called Ho... See more

Company replied

Company details

  1. Portable Toilet Supplier

Written by the company

Award winning portable toilet hire, showers, accommodation, fencing and safety equipment rental and sales for the construction and events industries.


Contact info

2.8

Average

TrustScore 3 out of 5

100 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 33% of negative reviews

Typically replies within 24 hours

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2.8

All reviews

(100)

9 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service and you can always…

Excellent service and you can always rely on this company to deliver, we have been using this company for 5 years of events so far. communication is great and the quality of the toilets are also top standard.
Rob - Events manager

March 2, 2024
Unprompted review
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Reply from Site Equip

Thank you Rob! We truly appreciate your continuous support and trust in us over the past 5 years.

Rated 1 out of 5 stars

Appalling customer service

Due to receive delivery of toilets today which are now not being delivered after chasing them myself. On the 4th call Natalie, after sighing at me and hanging up on me twice, then admitted the they have no intention of getting the toilets to us today. No communication, no update, poor customer service, totally speechless. Wish we'd of gone elsewhere.

April 29, 2024
Unprompted review
Rated 5 out of 5 stars

Great professional service.All the…

Great professional service.All the cabins/units were first class.

April 15, 2024
Unprompted review
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Reply from Site Equip

Thank you so much Colin for taking the time to leave us a review! We’re so happy to hear that you had a great experience!

Rated 5 out of 5 stars

Very prompt response

Very prompt response. excellent customer service.

April 2, 2024
Unprompted review
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Reply from Site Equip

Thank you for leaving us such a great review Maurice, we really appreciate it!

Rated 5 out of 5 stars

Great and efficient service

Great and efficient service. We've been hiring from Site Equip non stop for the last 2 years and our site isn't easy as they have to adhere to a strict time. But they are always punctual and happy to oblige. Highly recommend.

March 26, 2024
Unprompted review
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Reply from Site Equip

Wow! Thank you so much for using us for the last 2 years, and we can’t wait to help you again in the future!

Rated 1 out of 5 stars

Don't use for site toilet rent

Used this company for a long-term site toilet, was not regularly serviced to the point where waste was filled to the brim and absolutely stunk. When complained they did not reduce the bill for missed services. Completely unsatisfied.

January 31, 2024
Unprompted review
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Reply from Site Equip

We're sorry to hear you were less than satisfied with Site Equip.
We pride ourselves on providing high-quality standards. Please reach out on 01256 38134, and we can investigate this further.

Rated 5 out of 5 stars

Great team

Great team, always deliver on time. We use this company on every site we have. Highly recommend to anyone. From all at Charles Linton

February 5, 2024
Unprompted review
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Reply from Site Equip

Thanks so much for your feedback! We have passed on your great review to our team and look forward to hearing from you soon.

Rated 5 out of 5 stars

Tina and Debbie are absolutely fantastic!!!

Site Equip and specifically Tina and Debbie have been absolutely amazing over the last 10 months. They have organised the cleaning of our ever-moving 15 welfare units very well and are always there to help when there are emergency cleans. I couldn't recommend them highly enough! 5* service!

February 14, 2024
Unprompted review
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Reply from Site Equip

Thank you Callum, your kind words about our team are greatly appreciated! If there is anything else we can do, please let us know.

Rated 5 out of 5 stars

Great help from Whitney and the team at…

Great help from Whitney and the team at Site Equip. managed to arrange last minute assistance which helped our event go ahead!

February 9, 2024
Unprompted review
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Reply from Site Equip

Thank you for your review Martin! We are so glad the team could help with your event!!

Rated 5 out of 5 stars

Amazing company

Amazing company, good price, excellent toilet and good regular cleans. Staff in the office are very efficient and friendly and the drivers who deliver and clean are always friendly and clean really well. Adding these guys to my project team

February 8, 2024
Unprompted review
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Reply from Site Equip

Thanks so much Brian for taking the time to leave us a 5-star review – it’s much appreciated! We will pass this great feedback to our team.

Rated 5 out of 5 stars

brilliant service

February 8, 2024
Unprompted review
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Reply from Site Equip

We’re so grateful that you took the time to leave us a 5-star review. Thank you Sam!

Rated 5 out of 5 stars

Pleasure dealing with Hollie and Joanna…

Pleasure dealing with Hollie and Joanna and Phillipa... Great customer service and in particular their communication and response times are first class.
Thanks!

February 6, 2024
Unprompted review
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Reply from Site Equip

Thank you so much Ben for leaving a great review! We have passed your review to our team and look forward to hearing you soon!

Rated 5 out of 5 stars

Great service..

Been using the company for over 15 years, roughly 8 times a year for different events. They have never let us down. The communication is particularly brilliant. We currently deal with a lady called Hollie Marsh, she is a star, emails are replied to almost instantly, no fuss, just great.

January 26, 2024
Unprompted review
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Reply from Site Equip

Thank you David for taking the time to leave us a 5-star review and for being an amazing part of our journey! We can't wait to hear from you soon!

Rated 5 out of 5 stars

Great business relationship

We have been a client of Site Equip for a number of years now and have a great relationship with them. Hollie Marsh is our first point of contact and provides us with fantastic customer service. Our needs are met speedily and any queries or issues we have are dealt with promptly by the relevant department. Would definitely recommend their services.

January 26, 2024
Unprompted review
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Reply from Site Equip

We sincerely appreciate you taking the time to leave us a 5-star review! Your continued support means everything to us! We can't wait to hear from you soon!

Rated 5 out of 5 stars

We consistently rely on Site Equip for…

We consistently rely on Site Equip for our construction site toilet needs, and their service is consistently exceptional. I want to highlight Hollie Marsh, who stands out with her outstanding customer service.

Best regards,
Steve
Steve Rolt Home Improvements Ltd

January 11, 2024
Unprompted review
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Reply from Site Equip

Thank you for choosing us and for the incredible 5-star review! We are really grateful and cannot wait to hear from you soon!

Rated 5 out of 5 stars

Review

I have been using site Equip for many years now and can safely say they provide a excellent service and have done throughout my entire time of using them i have dealt with Hollie Marsh from day 1 who has been extremally helpful and continues to do so, I could not recommend Site Equip highly enough.

January 11, 2024
Unprompted review
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Reply from Site Equip

We sincerely appreciate your business and your amazing review Paul! We can't wait to hear from you again!

Rated 5 out of 5 stars

Very good service

September 20, 2023
Unprompted review
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Reply from Site Equip

Thanks so much Tim for taking the time to leave us a 5-star review – it’s much appreciated!

Rated 1 out of 5 stars

Shockingly old toilets

Shockingly old toilets, in disrepair.
Out of 14 toilets at Borde Hill, 4 were broken. Please bring back the old company it was, this was when the team and toilets were amazing.
Met a lovely gentleman who cleans their toilets who seemed extremely apologetic for the state of these toilets (a little embarrassed I feel also).

September 10, 2023
Unprompted review
Rated 5 out of 5 stars

Great Company

Great Company, great service. Good quality toilets, regularly cleaned and serviced. Always responsive immediate to any issues. Special shout out to Phillipa in Finance for always being so helpful and efficient with any invoice queries! :o)

August 1, 2023
Unprompted review

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