Site Equip Reviews 

100
TrustScore 3 out of 5

2.8

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Rated 1 out of 5 stars

It’s been an absolute nightmare. My builders ordered a portaloo since I didn’t have a toilet. They came to clean it ONCE over 6 weeks (they promise weekly cleaning) and we asked to remove because it’s... See more

Rated 1 out of 5 stars

Provided a wheelchair accessible toilet with a broken door and never did anything about it for 3 weeks despite a phone call that day or 3 other calls. Today I have been cut off twice while complainin... See more

Rated 5 out of 5 stars

One satisfied customer, 50 grateful attendees! Having failed to realise that the quotation I received was not the confirmation of the order, I phoned just before 5.00 pm on a Friday afternoon for a... See more

Rated 5 out of 5 stars

Been using the company for over 15 years, roughly 8 times a year for different events. They have never let us down. The communication is particularly brilliant. We currently deal with a lady called Ho... See more

Company replied

Company details

  1. Portable Toilet Supplier

Written by the company

Award winning portable toilet hire, showers, accommodation, fencing and safety equipment rental and sales for the construction and events industries.


Contact info

2.8

Average

TrustScore 3 out of 5

100 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 33% of negative reviews

Typically replies within 24 hours

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2.8

All reviews

(100)

9 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Dangerous!

One of the guys was in their work truck and firstly tried to force me out of my lane on a busy roundabout forcing me to move over to avoid a collision so I held down my horn because they were driving dangerously so they pulled up beside me and drove almost into me forcing me to swerve to avoid being hit, nearly caused an accident and forced me off the road, absolutely stupid driving, so dangerous

July 28, 2023
Unprompted review
Site Equip logo

Reply from Site Equip

Thank you for reporting this, we take matters like this very seriously. Please could you please contact our office on 01256 384134 so we can investigate further.

Rated 1 out of 5 stars

Intentionally swerved into us while…

Intentionally swerved into us while driving,

Near farnham business park he took the wrong lane pushed us out of our lane when we honked at him because he was driving dangerously he swerved into us intentionally almost causing us to go into the hard shoulder

July 28, 2023
Unprompted review
Site Equip logo

Reply from Site Equip

Thank you for reporting this, we take matters like this very seriously. Please could you please contact our office on 01256 384134 so we can investigate further.

Rated 4 out of 5 stars

Problem resolved

I had a problem with the porter loo and as soon as I brought it to there attention. I am pleased to say it was resolved the next day

November 2, 2022
Unprompted review
Rated 1 out of 5 stars

do not recommend! Used E- Toilet services for few years…

Used E- Toilet services for few years now and never had a problem with them. Now they have been taken over by Site Equip, was told we could carry on our hire as we used to every two weeks. they put us on a direct debit and now take out 4 weeks at a time. I havnt had an invoice "7 days before the hire ends, they just took the money out straight away. I have now been waiting over 3 weeks for a call or email back from the accounts team. Also received an email from site equip stating their prices are increasing to £28 per week when the website says £26 and we have always been charged £30per week.

July 21, 2022
Unprompted review
Rated 5 out of 5 stars

Customer care 100%

The accounts department are second to none, always efficient, helpful and polite. Any issues are dealt with straight away. So easy to deal with. Thank you.

Also the driver who made the delivery this morning was also helpful and polite.

Well done, Site Equip customer care is a breath of fresh air.

May 4, 2022
Unprompted review
Rated 5 out of 5 stars

This company were fantastic…

This company were fantastic accommodated our needs quickly effectively and professionally, a special thanks to Michaela for keeping promote communication and the delivery driver for taking such care with a big 😀 smile THANKS

April 26, 2022
Unprompted review
Rated 5 out of 5 stars

Speedy service

This was an urgent need as the client tested positive for C-19 on Sunday before we were due to start a major upgrade to their windows the next day. Michaela and her team were first class - same-day delivery and collection arranged in time for the client's party.

April 11, 2022
Unprompted review
Rated 5 out of 5 stars

Great

I found the office team polite and the papework was produced efficently. Our experience was very good – already booked loos for July for another event.
Thank you again for all your help with the barn event!

January 23, 2022
Unprompted review
Rated 1 out of 5 stars

Appalling customer service from the…

Appalling customer service from the service manager, she thinks it’s appropriate to talk over customers and laugh at them when they are unhappy about something. Our company has now cancelled all contracts with site equip.

September 15, 2021
Unprompted review
Site Equip logo

Reply from Site Equip

We are sorry you have had a negative experience with Site Equip. We have listen back to the phone call and reviewed your contract. We have serviced your toilet weekly over the past three weeks, unfortunatley our timed services are at a higher price, as these take the drivers off routes, of our usual service time of 7am - 5pm, Monday - Friday.
We did want to discuss your issues longer on the phone, but we had to end the phone call abruptly due to unsatisfactory language, which we would not allow our collegues to be subject to.

Rated 5 out of 5 stars

What a fantastic company

What a fantastic company. I used Site equip recently for 1 of my sites and will definitely continue to use them. The service is reliable and the people in the office and drivers are really helpful. Highly recommend

May 24, 2021
Unprompted review
Rated 5 out of 5 stars

Great company

Due to the nature of my job I have to hire toilets from these guys several times a week. They provide a very competitive price and efficient service. Everyone is friendly and happy and that is evident in the tone of their voices.
It has been a pleasure dealing with this company over the recent months.

April 18, 2021
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service!
this is the second year we hire from site-equip and very pleased with their services, I needed advice this year and the staff was very helpful, I will always use Site-Equip for everything they have on hire, many thanks!

April 15, 2021
Unprompted review
Rated 5 out of 5 stars

Great service

Great service! Ordered items at 3.30pm on Monday, goods delivered by 10.30am Tuesday. Joanna and her manager went the extra mile. Cannot recommend Site Equipment Ltd. highly enough. Well done on brilliant customer service.

March 11, 2021
Unprompted review
Rated 5 out of 5 stars

Porta loo

required a Porta loo on site in Chatham Kent with only 48 hours notice Site equipment provided one within the narrow time frame and then collected on time. Not only office kept me updated but also had driver phoning at night to make sure we would be on site.. contact at office was Michaella Smart did a first class job

February 19, 2021
Unprompted review
Rated 5 out of 5 stars

Fast Service

Fast, next day delivery service of the loo. Can't fault so far (have only had the loo for a couple of days).

February 1, 2021

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