Site Equip Reviews 

100
TrustScore 3 out of 5

2.8

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Rated 1 out of 5 stars

It’s been an absolute nightmare. My builders ordered a portaloo since I didn’t have a toilet. They came to clean it ONCE over 6 weeks (they promise weekly cleaning) and we asked to remove because it’s... See more

Rated 1 out of 5 stars

Provided a wheelchair accessible toilet with a broken door and never did anything about it for 3 weeks despite a phone call that day or 3 other calls. Today I have been cut off twice while complainin... See more

Rated 5 out of 5 stars

One satisfied customer, 50 grateful attendees! Having failed to realise that the quotation I received was not the confirmation of the order, I phoned just before 5.00 pm on a Friday afternoon for a... See more

Rated 5 out of 5 stars

Been using the company for over 15 years, roughly 8 times a year for different events. They have never let us down. The communication is particularly brilliant. We currently deal with a lady called Ho... See more

Company replied

Company details

  1. Portable Toilet Supplier

Written by the company

Award winning portable toilet hire, showers, accommodation, fencing and safety equipment rental and sales for the construction and events industries.


Contact info

2.8

Average

TrustScore 3 out of 5

100 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 33% of negative reviews

Typically replies within 24 hours

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2.8

All reviews

(100)

9 reviews in the last 12 months

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Rated 2 out of 5 stars

Unfortunately my company use site…

Unfortunately my company use site equip, if I had my way I wouldn’t use them. Every time they are late or the next day with deliveries and pick up. Would definitely not recommend.

December 19, 2018
Unprompted review
Site Equip logo

Reply from Site Equip

Hi Myles,

Thank you for your review, as this is a cross-hire we can only act upon the instructions of the company that it was booked with.

In this instance the toilet was booked for collection with us for today and it was indeed collected today as per the off hire.

We do everything we can to ensure that every customer has a positive experience with us.

Kind regards,
Site Equip

Rated 5 out of 5 stars

Fabulous

Fabulous! Excellent service, the texts confirming delivery, service and collection were invaluable. Happily recommend to all. Thank you.

December 7, 2018
Unprompted review
Rated 5 out of 5 stars

We've used Site-Equip for all our toilets

We've used Site-Equip for all our toilets for several years now. The service has always been good, the toilets themselves very good, the onsite staff excellent, always helpful, cheerful and great to work with. I'd happily recommend the firm to anyone looking to hire toilets and other infrastructure for outdoor events.
Peter Chegwyn
Organiser, Wickham Festival (Hampshire)

October 5, 2018
Unprompted review
Rated 2 out of 5 stars

We’ve had really poor service on our…

We’ve had really poor service on our site, resulting in an unusable unit. We have asked many times for an extra clean, but get nothing despite being only 4 miles from the depot. The unit now doesn’t even get cleaned once a wk which is not acceptable!

August 15, 2018
Unprompted review
Site Equip logo

Reply from Site Equip

Hi Paul,

Thank you for your review, we are disappointed you are unhappy with the service, we have been every week to service the toilet, on Monday this week there was a no access and as a goodwill gesture we have arranged to return to the site today, usually this would be chargeable, but are happy to undertake this free of charge. There hasn't been an additional weekly service booked with the main contractor, however we will contact them to arrange this on your behalf.

Kind Regards,

Site Equip

Rated 5 out of 5 stars

Site Equip did a fantastic job on our…

Site Equip did a fantastic job on our event. Their equipment is first class, the guys on the ground do a brilliant job and the office staff know exactly what is going on. The whole company are a pleasure to work with.

August 2, 2018
Unprompted review
Rated 5 out of 5 stars

An efficient service

An efficient service, would not hesitate in recommending to others, happy and helpful staff.

July 20, 2018
Unprompted review
Site Equip logo

Reply from Site Equip

Hi Julie,

Thank you very much for your review, we look forward to working with you soon!

Best Regards,

Katie
Site Equip Ltd

Rated 5 out of 5 stars

Very good company to work with

Very good company to work with. Their products were great for our Festival Oon time for delivery and collection. Very professional

July 9, 2018
Unprompted review
Site Equip logo

Reply from Site Equip

Hi Sandra,

Thank you very much for your review, we hope to work with you again in the future.

Best Regards,

Katie
Site Equip

Rated 5 out of 5 stars

Communication is everything

Communication is everything - I found the whole experience, from the initial booking, to the confirmation of my booking, to the update email, to the delivery, all very easy. Thank you.

June 29, 2018
Unprompted review
Rated 5 out of 5 stars

One satisfied customer

One satisfied customer, 50 grateful attendees!
Having failed to realise that the quotation I received was not the confirmation of the order, I phoned just before 5.00 pm on a Friday afternoon for a Saturday event. No panic, confirmed, paid by card over phone, delivered 10.30 pm by Paddock Wood Depot Manager Peter Lambert, slept well as no concerns about whether we had Toilets for the morning. Many thanks to Charlie (in the Office) and Peter, for sorting out my self induced problem. Very satisfied and next event already confirmed.
Best wishes, Bob Blanden,
NSA SOUTH EAST REGION MANAGER.

June 15, 2018
Unprompted review

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