Smarter Business Reviews 

282
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

Brad has been finding the best options for our business for the past 7 or 8 years. He has all the best options at his fingertips and is proactive as market trends alter. He takes time to explain opt... See more

Company replied

Rated 5 out of 5 stars

Loren Johnson has been really helpful, patient and successful at pushing back SSE when they tried to re-invoice our charity again (for a third time) for utility services we used three years ago. We... See more

Company replied

Rated 5 out of 5 stars

Brad has been helping me for the past few years and he genuinely gives the feeling that he is looking after you by calling you when there are changes in the market to offer you options and giving his... See more

Company replied

Rated 5 out of 5 stars

Brad Jacobs at Smarter Business is well informed about the energy industry and decisive. He made setting up a new competitive, 3 year, fixed tariff, electricity contract swift and easy, his friend... See more

Company replied

Company details

  1. Energy Supplier

Written by the company

Smarter Business experts in commercial electricity, gas & water contracts across the United Kingdom. Choose us as your energy & water partner.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

282 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 50% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(282)

34 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Highly Recommend

My account manager Mohammed was a pleasure to deal with. He was very helpful, informative and friendly over the phone and email. He managed to get us a very good deal on our energy. I would highly recommend them.

February 19, 2019
Unprompted review
Rated 5 out of 5 stars

Candice Reddy

Candice Reddy made the changing of contracts very easy and she was very helpful and always at the end of the phone when required.

February 19, 2019
Unprompted review
Rated 5 out of 5 stars

Wesley Le Roux was and is at the top of…

Wesley Le Roux was and is at the top of his game, so much so we have exchange diary dates for further work.
Have referred Wesley to businesses in our community.
Our own business have logged all your Smarter Business detail for on going annual reviews of our energy. In essence we can concentrate on our own business.
Kind regards Phil

February 19, 2019
Unprompted review
Rated 1 out of 5 stars

Absolutely terrible broker service

Absolutely terrible broker service. Completely mis sold a product. Do not not be fooled by them, awful absolutely awful. There complaints team is a joke.

February 19, 2019
Unprompted review
Smarter Business logo

Reply from Smarter Business

Dear Amita and Pavan Gognar,

We constructively take all feedback and value the process of Trustpilot to improve our service and better communicate with our customers. We are aware that we have already been in touch with you post this review through our customer services team gathering further detail about your query (which seems to be specifically relating to VAT). As always, we look to work with you to identify any misunderstandings and aim to find a suitable resolution.

Your Sincerely,

The Smarter Business Team

Rated 5 out of 5 stars

Smarter Business helped me secure a…

Smarter Business helped me secure a great deal on my gas and electricity supplies and now with Charmaine Naidoo's professional, friendly and efficient service I have now secured a great deal on my companies water supply. Thank you Charmaine.
Erik

February 1, 2019
Unprompted review
Rated 2 out of 5 stars

Stop trying to scam people we’re not dumb!

I ordered the iPhone 6 Plus about a week ago and received it Friday 1/18/19 (yesterday). everything is all fine and dandy, but I couldn’t help but notice the battery life was abnormally dying very quickly. To check this I went to settings:battery:battery health: and under peak preformence capability, it read : “ this iPhone has experienced an unexpected shutdown because the battery was unable to deliver the necessary peak power. Performance management has been applied to help prevent this from happening again.” So basically I was sold a a nice iPhone with a crappy battery, what a scam! These people at smarter say they check the iPhone thoroughly to make sure everything is fine and working on it so either they knew about the battery and sold it anyway or didn’t check at all being it wasn’t hard to find out what’s wrong with the phone. I’ve tried to log into the app using my information and it keeps saying I have invalid login but I’m more than positive I’ve put in the correct numbers. Now I have no way of reaching the brand to return it or swap it out with a fully working phone! If I was Walmart I would not even go through these guys anymore because it’s really a scam.

January 19, 2019
Unprompted review
Smarter Business logo

Reply from Smarter Business

Good Morning Ina,

We believe you may have the wrong company as we are a UK-based, business-essentials broker and do not sell iPhones.

Thanks and regards,

Smarter Business

Rated 5 out of 5 stars

Josh is fantastic

Josh was fantastic...took all the stress out of finding a great deal. Thank you so much! Will recommend him to everyone I know.

November 15, 2018
Unprompted review
Rated 5 out of 5 stars

Professional and effective

Smarter Business has done two electricity reviews for our businesses and was very professional and effective. It was particularly tricky as one business had multiple legacy accounts. Dhylan Pillay was very helpful and professional.

November 15, 2018
Unprompted review

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