Smarter Business Reviews 

282
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

Brad has been finding the best options for our business for the past 7 or 8 years. He has all the best options at his fingertips and is proactive as market trends alter. He takes time to explain opt... See more

Company replied

Rated 5 out of 5 stars

Loren Johnson has been really helpful, patient and successful at pushing back SSE when they tried to re-invoice our charity again (for a third time) for utility services we used three years ago. We... See more

Company replied

Rated 5 out of 5 stars

Brad has been helping me for the past few years and he genuinely gives the feeling that he is looking after you by calling you when there are changes in the market to offer you options and giving his... See more

Company replied

Rated 5 out of 5 stars

Brad Jacobs at Smarter Business is well informed about the energy industry and decisive. He made setting up a new competitive, 3 year, fixed tariff, electricity contract swift and easy, his friend... See more

Company replied

Company details

  1. Energy Supplier

Written by the company

Smarter Business experts in commercial electricity, gas & water contracts across the United Kingdom. Choose us as your energy & water partner.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

282 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 50% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(282)

34 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Very Poor Service, Upsetting.

I took over a charity, I found we were out of contact with our electricity. I dealt with Smarter Business, and I signed the contacts 6 weeks ago. I found out yesterday that had not gone though...6 WEEKS LATER than I signed online, we are still have to give 30 days to the current provider. They assured me they would call me back yesterday, nothing, and an email today. As a charity we have to start again, more hours of volunteers time and we will owe £180 instead of what could of been £60 on this quarters bill. No communication and very poor, and really quite upsetting.

June 6, 2019
Unprompted review
Smarter Business logo

Reply from Smarter Business

Good Morning Susanna,

We apologise for any inconveniences caused and understand that our Customer Services team is currently communicating with you to resolve the issue and come to an agreeable outcome for your charity.

If you have any urgent queries, please email us on: customer.services@smarterbusiness.co.uk.

Kind regards,

Smarter Business

Rated 5 out of 5 stars

Smarter Business / Edd Ellery

Smarter Business is are very helpful. A specially Edd Ellery. Edd is a very nice person who help us with our business electricity account. He find for us best rate and good company.
Thank you

April 11, 2019
Unprompted review
Rated 2 out of 5 stars

Have used this organisation before but…

Have used this organisation before but this time started off well and documentation all correct. Since 6th November 2019 no communication from them and up to few days until start of the new electricity contract I had to contact N Power to ascertain what action I had to take. Very disappointing and will not use Smarter Business again in the future!

March 30, 2019
Unprompted review
Smarter Business logo

Reply from Smarter Business

Hello Brian,

Thank you for your feedback. Please accept our sincere apologies for any inconvenience caused. After your contract was set up, we attempted to make contact with you; unfortunately, our attempts were unsuccessful. Since your contract was switching smoothly, we decided to try to make contact again when your meter went live with your new supplier.

Smarter Business are here to assist you at all times, so please get in touch should you have any queries or concerns about your contract.

Rated 5 out of 5 stars

Excellent Account Manager Naven Chetty

Naven Chetty has worked on our Gas & Electric for a number of years now and has always gone out of his way to be helpful & efficient. I always get a reminder when my contracts are due to finish and he’s a pleasure to work with.

February 19, 2019
Unprompted review
Rated 5 out of 5 stars

Ryan has been a pleasure to work with

Ryan has been a pleasure to work with, there was no pressure just support. His helpfulness and been able to work around my schedule has been a breath of fresh air. he went out of his way to make sure all my needs were taken care of. Thanks Ryan I wish you all the very best.

February 19, 2019
Unprompted review
Rated 5 out of 5 stars

Excellent

Account manager Darrol Moodley was excellent and put up with our very specific requirements admirably. I would thoroughly recommend Smarter Business

February 19, 2019
Unprompted review

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