Joel & Bob were superb. Rapid to call me within minutes of reporting an incident. Sorted with hire car and recovery service offered without bargaining…and done same day with kindness and a spirit of c... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Waited 4 months to be passed across to a company for the repairs to go ahead.. Within minutes of being advised that Sopp&Sopp would be dealing with my claim they made contacted, I returned their misse... See more
Company replied
Just got off the phone from speaking with Joel…well, what an absolute pleasure! Covered all areas professionally & efficiently. He was able to explain the ins & outs of what the company are going to b... See more
Company replied
Sopp sopp is an excellent insursnce company. When some van driver insured with this company accidently scrunched into my parked car, They comitted to get repaired all the damages happened to my car... See more
Company replied
Company details
Written by the company
sopp+sopp works with large vehicle fleets, supporting drivers that have been in a collision or accident on the road. The business also arranges repairs and replacement vehicles for third parties whose vehicle has been damaged by a fleet driver.
Contact info
Cygnet Road, PE7 8FD, Peterborough, United Kingdom
- 03300 583174
- sales@soppandsopp.co.uk
- www.soppandsopp.co.uk
4.7
Excellent
670 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 92% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I was called by Joel
I was called by Joel. His knowledge, approach and manners were first class. All information was clearly delivered and helpful. I would give him 10 out of 10, and feel he is a very good ambassador for your company.
Thank you.
May 13, 2026
Unprompted review
Reply from sopp+sopp
Thank you for your great feedback! We’re pleased to hear our customer service team provided the support you needed.
5 STAR ALL ROUND
Just got off the phone from speaking with Joel…well, what an absolute pleasure! Covered all areas professionally & efficiently. He was able to explain the ins & outs of what the company are going to be handling as well as what steps I needed to take. All in all a fantastic service. Many thanks again!
May 12, 2026
Unprompted review
Reply from sopp+sopp
Thank you for sharing your experience! Our customer service team is committed to providing clear, helpful support, and it’s great to hear we achieved that for you.
Contact was made with me really quickly…
Contact was made with me really quickly and next steps agreed within the first call.
Contact from the next stage came through promptly too.
Very pleased so far
May 11, 2026
Unprompted review
Reply from sopp+sopp
Thank you for your review, we are happy you’re pleased with the service we provided.
Bob was amazing
Bob was amazing, as a young and new driver bob explained everything clearly and answer any questions i had. This has really relaxed me and lessened my worried!
highly recommend
May 11, 2026
Unprompted review
Reply from sopp+sopp
Thank you for sharing your experience! Our customer service team is committed to providing clear, helpful support, and it’s great to hear we achieved that for you.
Reply from sopp+sopp
Thanks so much for your feedback! We’re really happy to hear you’re pleased with our service.
I spoke to Joel who was very helpful…
I spoke to Joel who was very helpful and explained everything in detail
May 8, 2026
Unprompted review
Reply from sopp+sopp
Thank you for taking the time to leave such positive feedback. We’re committed to delivering great experiences, and it’s rewarding to know we met your expectations.
Joel was extremely helpful and made the…
Joel was extremely helpful and made the whole process stress free! Thank you
May 8, 2026
Unprompted review
Reply from sopp+sopp
We really appreciate you taking the time to leave a review. Hearing that our team provided great service truly makes our day.
Professional and clear
Speaking with Joel, professional and explained everything very clearly! Good to know people on the other side of the phone know what they are doing :) thanks Joel!
May 7, 2026
Unprompted review
Reply from sopp+sopp
Thank you for your great feedback! We’re pleased to hear our customer service team provided the support you needed.
Joel & Bob were superb
Joel & Bob were superb. Rapid to call me within minutes of reporting an incident. Sorted with hire car and recovery service offered without bargaining…and done same day with kindness and a spirit of care, given that I was still in shock from a lorry driving into me & my children early that morning. Fortunately nobody hurt but thoughtfulness and ethics of care really shone. Thank you both. Also to the companies you choose to work with you.
May 7, 2026
Unprompted review
Reply from sopp+sopp
Thank you for your fantastic review! We’re thrilled to hear this and will make sure your comments are shared with the team.
Excellent service!
Really quick at answering the phone, very efficient and they explained everything well and were so polite and friendly. Special shoutout to Bob, he was lovely and ensured I knew and understood everything. He was patient and understanding and got things sorted for me quite quickly. Thankyou this is what customer service is all about !
May 7, 2026
Unprompted review
Reply from sopp+sopp
Thank you for sharing your experience! Our customer service team is committed to providing clear, helpful support, and it’s great to hear we achieved that for you.
Reply from sopp+sopp
Thank you for your taking the time to leave a positive review and score. We really appreciate it.
Joel was friendly and explained things…
Joel was friendly and explained things clearly
May 7, 2026
Unprompted review
Reply from sopp+sopp
Thank you for your review, we are happy you’re pleased with the service we provided.
Professional, clear and courteous
Daniel was very helpful and clear in his communication.
May 6, 2026
Unprompted review
Reply from sopp+sopp
We really appreciate you letting us know! Glad we could make things easy for you.
Joel had fantastic customer service and…
Joel had fantastic customer service and I belive my car will be repaired efficiently
May 6, 2026
Unprompted review
Reply from sopp+sopp
Thank you for your taking the time to leave a positive review and score. We really appreciate it.
Efficient and friendly handling of my…
Efficient and friendly handling of my claim. Hopefully that's reflected in the engineers that fix it!
May 5, 2026
Unprompted review
Reply from sopp+sopp
Thank you for your review, we are happy you’re pleased with the service we provided.
Dan was great
Dan was great, went in to detail on everything he explained to me and was really helpful with arranging the repair of my vehicle
April 29, 2026
Unprompted review
Reply from sopp+sopp
Thank you for leaving a review, we really appreciate it. And thank you for letting us know how great our team are doing.
Reply from sopp+sopp
Thank you for your taking the time to leave a positive review and score. We really appreciate it.
Ruth was brilliant very concise and…
Ruth was brilliant very concise and helpful e mails followed up straight away,
April 28, 2026
Unprompted review
Reply from sopp+sopp
Thank you for sharing your experience! Our customer service team is committed to providing clear, helpful support, and it’s great to hear we achieved that for you.
The guy gentleman i spoke to was…
The guy gentleman i spoke to was brilliant on the phone
April 27, 2026
Unprompted review
Reply from sopp+sopp
Thank you for your valuable feedback. We are glad to hear you are pleased with the service we provided.
My car was in an accident
My car was in an accident, a lady named Ruth called me to sort everything out.
Ruth was extremely helpful and very professional.
April 26, 2026
Unprompted review
Reply from sopp+sopp
We appreciate your review and are pleased to hear that your experience with us was excellent. Thank you for recognising our team’s efforts.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.