Joel & Bob were superb. Rapid to call me within minutes of reporting an incident. Sorted with hire car and recovery service offered without bargaining…and done same day with kindness and a spirit of c... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Waited 4 months to be passed across to a company for the repairs to go ahead.. Within minutes of being advised that Sopp&Sopp would be dealing with my claim they made contacted, I returned their misse... See more
Company replied
Just got off the phone from speaking with Joel…well, what an absolute pleasure! Covered all areas professionally & efficiently. He was able to explain the ins & outs of what the company are going to b... See more
Company replied
Sopp sopp is an excellent insursnce company. When some van driver insured with this company accidently scrunched into my parked car, They comitted to get repaired all the damages happened to my car... See more
Company replied
Company details
Written by the company
sopp+sopp works with large vehicle fleets, supporting drivers that have been in a collision or accident on the road. The business also arranges repairs and replacement vehicles for third parties whose vehicle has been damaged by a fleet driver.
Contact info
Cygnet Road, PE7 8FD, Peterborough, United Kingdom
- 03300 583174
- sales@soppandsopp.co.uk
- www.soppandsopp.co.uk
4.7
Excellent
670 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 92% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Such an awesome experience
Joel was so patient, friendly and helpful! Very informative and polite and put me at ease throughout the whole call as well as explaining the process in a way that I would understand. The type of employee you would hope to be in contact with again if you had to follow up with anything, made my day! Absolutely 10/10! Would recommend!
April 22, 2026
Unprompted review
Reply from sopp+sopp
Thank you for sharing your experience! Our customer service team is committed to providing clear, helpful support, and it’s great to hear we achieved that for you.
The lady who took my call and delt with…
The lady who took my call and delt with my claim, was friendly and incredibly helpful. She was kept things simple and easy to understand. She was very professional.
April 22, 2026
Unprompted review
Reply from sopp+sopp
We’re incredibly proud of the service our team deliver, and reviews like this really are the icing on the cake. Thank you very much for sharing your feedback – we really appreciate it.
Reply from sopp+sopp
Thank you for your taking the time to leave a positive review and score. We really appreciate it.
Terrible customer service
Terrible customer service - get promised call backs day after day, with no call back. Get passed around from department to department with no answers or progress.
April 15, 2026
Unprompted review
Reply from sopp+sopp
We appreciate your feedback and will use it as part of our continuous improvement process.
Joel was a great help with my problem…
Joel was a great help with my problem today and provided great conversation
April 21, 2026
Unprompted review
Reply from sopp+sopp
Thank you for leaving a review, we really appreciate it. And thank you for letting us know how great our team are doing.
Clear information given and a plan…
Clear information given and a plan going forward. Dan was very polite and helpful.
April 21, 2026
Unprompted review
Reply from sopp+sopp
Thank you for taking the time to leave such positive feedback. We’re committed to delivering great experiences, and it’s rewarding to know we met your expectations.
Dan was really helpful and considerate…
Dan was really helpful and considerate when dealing with my claim and helping me through the process. He was quick to answer my questions and provided thorough answers.
April 21, 2026
Unprompted review
Reply from sopp+sopp
We really appreciate you taking the time to leave a review. Hearing that our team provided great service truly makes our day.
Seem responsive at first, then slow & hard to contact
Ocado van ruined our car that was parked on a side street.
They left a note to contact Sopp & Sopp, who seemed responsive and helpful. An estimate was arranged the same day, although I had to upload picture to three different places and noone shared the data.
Over a week after the referred body shop submitted their estimate, no response or follow up. The Sopp customer contact number leaves you waiting on hold for hours to no response.
We had to abandon the engagement there and force a reverse claim via our own insurer.
April 11, 2026
Unprompted review
Reply from sopp+sopp
Thank you for your feedback. We use customer feedback to keep improving and appreciate the information you have shared within your review.
Dan was helpful & made the process easy
Dan was very helpful, gave me in depth information & took me through each step.
With the help from Dan it has given me a lot of reassurance the repair will run smoothly.
April 20, 2026
Unprompted review
Reply from sopp+sopp
Thank you for sharing your experience! Our customer service team is committed to providing clear, helpful support, and it’s great to hear we achieved that for you.
Reply from sopp+sopp
Thank you for your review, we are happy you’re pleased with the service we provided.
Reply from sopp+sopp
Thank you for your taking the time to leave a positive review and score. We really appreciate it.
I spoke to Dan and he was excellent he…
I spoke to Dan and he was excellent he explained everything to me and was very helpful
April 18, 2026
Unprompted review
Reply from sopp+sopp
Thank you very much for your review. We’re delighted to hear that you’re happy with the service we provided, and very much appreciate your feedback.
Reply from sopp+sopp
Thank you for your taking the time to leave a positive review and score. We really appreciate it.
Great communication and Joel was very…
Great communication and Joel was very helpful
April 17, 2026
Unprompted review
Reply from sopp+sopp
We’re delighted to hear that we did such a great job for you. Thank you very much for your review.
Very well organised
Very well organised. Didn’t have to sort anything all done for me ! BOB made it very easy for me . Well done
April 16, 2026
Unprompted review
Reply from sopp+sopp
We really appreciate you letting us know! Glad we could make things easy for you.
Ruth was very helpful and kind
Ruth was very helpful and kind, explaining things very well
April 16, 2026
Unprompted review
Reply from sopp+sopp
Thank you for your great feedback! We’re pleased to hear our customer service team provided the support you needed.
Joel was very clear and consise with…
Joel was very clear and consise with his answers and was very helpful and made me feel at ease. He was very professional.
April 15, 2026
Unprompted review
Reply from sopp+sopp
We really appreciate you letting us know! Glad we could make things easy for you.
The person I was talking to
The person I was talking to
Joel
Nice person
Professional
Very easy to talk to
He should go far
April 13, 2026
Unprompted review
Reply from sopp+sopp
Thank you for your review! We’re thrilled to hear this and will make sure your comments are shared with the team.
Bob was both professional and friendly
April 15, 2026
Unprompted review
Reply from sopp+sopp
Thank you for your taking the time to leave a positive review and score. We really appreciate it.
Reply from sopp+sopp
Thanks so much for your feedback! We’re really happy to hear you’re pleased with our service.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.