Don't believe the "In Stock" on the website! They took payment, confirmed order then emailed to say "With regards to the above order, unfortunatley this part is no longer available, manufacture have... See more
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Absolutely rubish! Ordered a part on Saturday, paid more than the value of the item as postage fee to have it sent via express delivery. No communication, no email received from them other than confir... See more
Ordered a part, paid for express delivery. They sent confirmation email then the next day an email saying unfortunately they haven't got the part in stock neither has their supplier and how would I... See more
Web site claims to have stock. they don't. They simply contact the manufacturer. As the part I need has been discontinued this resulted in a waste of my time and significant inconvenience (this... See more
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Item came next day
Item came next day - as I requested, and in perfect condition.
Very easy people to deal with.
Good price prompt postage only down …
Good price prompt postage only down side is very difficult to get through on the phone
Very good service and easy site to use …
Very good service and easy site to use found what i was looking for straight away.
Great service all round!
Great service all round!
Part arrived well packed and on time. Very competitively priced. Thanks!
Just the ticket....and now the pile of …
Just the ticket....and now the pile of washing is done
Ordered the part which appeared on the …
Ordered the part which appeared on the website and paid for it then received an email telling me it was no longer available. Very disappointed.
Items were easy to find on the website …
Items were easy to find on the website and arrived promptly.
Excellent
excellent speedy service item arrived within days well wrapped and perfect thank you
Excellent - friendly telephone operator, part arrived promptly
Friendly and helpful operator took my order by telephone, the part ordered arrived within 48 hours. All good!
good company
excellent delivery good price very pleased with everything
unsuccessful
Product on website was in stock. After placed the order( 4 days later) got email regarding missing item on stock. Very disappointed so canceled the order...
Dampers
Arrived promptly, replacements for dampers on cooker glass lid. Excellent
Fantastic service.
I ordered a drum bearing replacement kit for an Indesit tumble dryer. The kit contained bearings, seals front and rear and a new belt. The time from ordering to delivery took just three days. Brilliant. The only problem I encountered was fitting the new belt onto the motor shaft. In all, the service is brilliant, I will purchase from Sparesgroup again!!!
Over Door Spring Order
The product arrived slightly late, however was as described and properly packaged.
Efficient service
This company was a godsend as the shop I purchased my fridge freezer from was unable to help and neither was the manufacturer! Spares group had a simple, straightforward website and rapid delivery. My only sticking point was the price, which I thought was high. However, I needed the item and couldn't find it elsewhere
Lack of information on extras needed
I needed a replacement upper basket for my Hotpoint dishwasher so searched on the sparesgroup website and found the one listed as compatible with my model and ordered it. It arrived in reasonable time, but when I looked to fit it, it had completely different side arrangements to the old basket. As there was no information on the website about extras required, I emailed the support address. A few days later I was informed that I needed two side brackets which were actually called "Grey door brackets" on the website and gave no hint that they were required to fit the basket into my model. These were an extra £35 added to the £55 for the basket, so now it was a total of £90! So I ordered the brackets and after 3 weeks without a dishwasher they finally arrived.
Sparesgroup need to seriously overhaul their website so that it clearly states everything that is needed to be purchased when you need a spare, so you can decide if it makes economic sense to get a new device instead.
fast track
Ordered door switch, best deal online at the time and delivered in good order and time. Solved the issue, no more washing dishes by hand!
Long delivery, Didn't care
Their website said next day. Turned out it was 1-5days. When I asked they gave a stock response "We say to give 1-5days".
If I knew I would have got it from a different website.
Excellent service
Ordered mid afternoon asked for next day delivery, received the next morning very lmpressed excellent service.
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