Sparesgroupuk Reviews 

362
TrustScore 1 out of 5

1.1

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Rated 1 out of 5 stars

Don't believe the "In Stock" on the website! They took payment, confirmed order then emailed to say "With regards to the above order, unfortunatley this part is no longer available, manufacture have... See more

Rated 1 out of 5 stars

Absolutely rubish! Ordered a part on Saturday, paid more than the value of the item as postage fee to have it sent via express delivery. No communication, no email received from them other than confir... See more

Rated 1 out of 5 stars

Ordered a part, paid for express delivery. They sent confirmation email then the next day an email saying unfortunately they haven't got the part in stock neither has their supplier and how would I... See more

Rated 1 out of 5 stars

Web site claims to have stock. they don't. They simply contact the manufacturer. As the part I need has been discontinued this resulted in a waste of my time and significant inconvenience (this... See more

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1.1

Bad

TrustScore 1 out of 5

362 reviews

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1.1

All reviews

(362)

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Rated 1 out of 5 stars

unsuccessful

Product on website was in stock. After placed the order( 4 days later) got email regarding missing item on stock. Very disappointed so canceled the order...

March 18, 2017
Unprompted review
Rated 5 out of 5 stars

Dampers

Arrived promptly, replacements for dampers on cooker glass lid. Excellent

March 17, 2017
Unprompted review
Rated 5 out of 5 stars

Fantastic service.

I ordered a drum bearing replacement kit for an Indesit tumble dryer. The kit contained bearings, seals front and rear and a new belt. The time from ordering to delivery took just three days. Brilliant. The only problem I encountered was fitting the new belt onto the motor shaft. In all, the service is brilliant, I will purchase from Sparesgroup again!!!

March 15, 2017
Unprompted review
Rated 4 out of 5 stars

Efficient service

This company was a godsend as the shop I purchased my fridge freezer from was unable to help and neither was the manufacturer! Spares group had a simple, straightforward website and rapid delivery. My only sticking point was the price, which I thought was high. However, I needed the item and couldn't find it elsewhere

March 14, 2017
Unprompted review
Rated 3 out of 5 stars

Lack of information on extras needed

I needed a replacement upper basket for my Hotpoint dishwasher so searched on the sparesgroup website and found the one listed as compatible with my model and ordered it. It arrived in reasonable time, but when I looked to fit it, it had completely different side arrangements to the old basket. As there was no information on the website about extras required, I emailed the support address. A few days later I was informed that I needed two side brackets which were actually called "Grey door brackets" on the website and gave no hint that they were required to fit the basket into my model. These were an extra £35 added to the £55 for the basket, so now it was a total of £90! So I ordered the brackets and after 3 weeks without a dishwasher they finally arrived.

Sparesgroup need to seriously overhaul their website so that it clearly states everything that is needed to be purchased when you need a spare, so you can decide if it makes economic sense to get a new device instead.

March 12, 2017
Unprompted review
Rated 5 out of 5 stars

fast track

Ordered door switch, best deal online at the time and delivered in good order and time. Solved the issue, no more washing dishes by hand!

March 11, 2017
Unprompted review
Rated 1 out of 5 stars

Long delivery, Didn't care

Their website said next day. Turned out it was 1-5days. When I asked they gave a stock response "We say to give 1-5days".
If I knew I would have got it from a different website.

March 8, 2017
Unprompted review
Rated 5 out of 5 stars

Excellent service

Ordered mid afternoon asked for next day delivery, received the next morning very lmpressed excellent service.

March 8, 2017
Unprompted review

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