Spinney Motorhomes & Caravans Reviews 1,866

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, knowledge, and friendly approach, making the buying process smooth and enjoyable. The service, including detailed handovers and efficient problem resolution, is frequently highlighted as excellent, contributing to a positive overall user experience. Many people appreciate the personalized attention and the ease with which their questions are answered. However, some customers also noted issues with after-sales service, including slow responses and difficulties with warranty repairs or parts availability. A few other people also felt that the handover process was occasionally rushed or that vehicles were not thoroughly checked before collection, leading to minor defects or missing items.

What people talk about most

Staff

People report positive experiences with staff, consistently highlighting their helpfulness, knowledge, and... See more

Service

Consumers generally express high satisfaction with the service received. Many reviewers highlight the... See more

Product

Reviewers mention positive feedback about product. Many customers express satisfaction with their new caravan... See more

User experience

Users describe positive interactions with the overall experience. Customers frequently highlight the ease of... See more

Customer service

Customers consistently report positive experiences with customer service, highlighting the helpfulness,... See more

Based on these reviews

Rated 5 out of 5 stars

Andrew was our sales person and Ian delivered the caravan and sited it for us. We had one hiccup re the past service history which is still being followed up but the buying process was smooth from get... See more

Company replied

Rated 5 out of 5 stars

Good level of stock available to view and compare, staff were excellent, dealt with Ray who took all our enquiry questions and eventually the sale, very knowledgeable and informative. Whole experience... See more

Company replied

Rated 5 out of 5 stars

A seamless, friendly and professional experience from start to finish by Rob and the team. From placing our order, being kept informed throughout and a thorough handover we couldn’t have asked for m... See more

Company replied

Rated 5 out of 5 stars

James in sales has been excellent throughout the whole process of purchasing our new caravan. His knowledge and expertise was extremely helpful with our decision on which caravan to go with. He was... See more

Company replied


Company details

  1. RV Dealer
  2. Campground
  3. Hobby Store
  4. Mobile Home Dealer
  5. Motor Vehicle Dealer
  6. RV Repair Shop

Written by the company

Spinney Motorhomes and Caravans are the largest family run dealership in the UK. Established in 1975 Spinney have since offered the very best in motorhomes, caravans, campervans, servicing and accessories across five branches. With the very best brands in motorhomes (Elddis, Auto-Trail, Swift, Roller Team, Rapido, Bailey, Coachman, Adria and the latest manufacturer ACE motorhomes) and the biggest caravan manufacturers (Bailey, Coachman & Swift). All used motorhomes and caravans come with a comprehensive used service, warranty and handover. Giving you peace of mind so that you can enjoy your motorhome, touring caravan or campervan for years to come! Cheshire | Flintshire | Staffordshire | Warwickshire | Northants

Experience Your dream with Spinney

Written by the company

With 5 branches across the UK, Spinney are the largest family run motorhome and caravan dealer in the UK.

Contact info


4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
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1-star

Replied to 92% of negative reviews

Typically replies within 1 month

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Rated 5 out of 5 stars

Steve was very helpful from the day i…

Steve was very helpful from the day i shown interest in van right until handover day . Fab team at spinney

December 12, 2025
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Reply from Spinney Motorhomes & Caravans

Thank you for your lovely review! We’re delighted to hear that Steve was so helpful from your first enquiry right through to handover. The team at Spinney really appreciate your kind words, and we hope you have many fantastic adventures in your new van!

Rated 5 out of 5 stars

Excellant service caravan prep…

Excellant service caravan prep immaculate delivered on time contact was constant between paying deposit and delivery. Handover was thorough.

November 13, 2025
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Reply from Spinney Motorhomes & Caravans

Thank you for your kind words! We’re thrilled to hear that Simon provided fantastic support throughout the process. We’ll be sure to pass on your praise, and we hope you continue to enjoy your caravan adventures!

Rated 5 out of 5 stars

Simon was fantastic throughout the…

Simon was fantastic throughout the process

December 12, 2025
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Reply from Spinney Motorhomes & Caravans

Thank you for your kind words! We’re thrilled to hear that Simon provided fantastic support throughout the process. We’ll pass on your praise to him, and we hope you enjoy every moment with your new purchase.

Rated 5 out of 5 stars

Prefect experience

Met Rick from Cheshire depot at NEC show in October. Made a deal to purchase a vehicle unseen. Travelled from Belfast on Tuesday morning. Purchased vehicle and was leaving the depot by noon. Everything prefect. If C'berg made motorhomes, Rick would selling them

December 16, 2025
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Reply from Spinney Motorhomes & Caravans

Thank you for sharing your experience! We’re thrilled to hear that Rick was able to make your purchase smooth and straightforward, even from a distance. It’s fantastic that everything went perfectly on the day, and we’ll be sure to pass your kind words on to him. Wishing you many happy adventures in your new vehicle, and we hope to see you again soon!

Rated 5 out of 5 stars

Again outstanding service nothing no…

Again outstanding service nothing no problem, I would highly recommend Spinney Kenilworth .

December 16, 2025
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Reply from Spinney Motorhomes & Caravans

Thank you for your continued support and kind recommendation. We’re delighted to hear you’ve once again received outstanding service from the team at Spinney Kenilworth. Your feedback really means a lot to us, and we look forward to welcoming you back in the future.

Rated 5 out of 5 stars

An all round pleasant experience trading in and buying a newer second hand caravan at Spinney

Negotiations were friendly and Konrad very helpful with information. Communications were good between signing the order form and collection day.
On the day it was good that Dave was there to tell us where to park our trade in van. His handover instruction was very good. He has excellent technical and personal skill. The transaction was completed with Konrad in a very pleasant way. I hope the after sales service/ warranty is up to the same high standard

December 11, 2025
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Reply from Spinney Motorhomes & Caravans

Thank you for taking the time to leave such a detailed and positive review. We’re delighted to hear that your experience trading in and purchasing your newer caravan was a pleasant one, and that Konrad, Dave, and the wider team were able to support you throughout the process. It’s great to know that communication, handover, and technical guidance all met your expectations. We’re confident our aftersales service and warranty support will be to the same high standard, and we’re always here should you need us. Wishing you many enjoyable trips in your new caravan.

Rated 5 out of 5 stars

I brought my dream caravan from spinney…

I brought my dream caravan from spinney rushden in Northamptonshire the guys are fantastic from point of sale to collection day the best service and knowing if I had any problems the guys are only one phone call away but to fair I am staying in my new van now with not a single issue I highly recommend spinney for all your caravan motorhome needs. Thanks guys at spinney Northamptonshire

December 8, 2025
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Reply from Spinney Motorhomes & Caravans

Thank you so much for your fantastic review. We’re absolutely delighted to hear that you found your dream caravan with us at Spinney Northamptonshire and that the team provided great service from purchase through to collection. It’s wonderful to know you’re enjoying your new caravan with no issues at all, and that the reassurance of our support gives you peace of mind. Your recommendation really means a lot to the whole team. Wishing you many happy adventures!

Rated 5 out of 5 stars

Top class dealer

Went to Spinney flintshire to buy a van..Agreed prices and paid deposit..however the next day when emptying my van I realised there was not enough storage in new van..Our fault entirely..Thought now getting deposit back could be iffy .Couldn't be further from truth..Paid deposit back immediately..not a qualm or fuss..Dealt with Simon who was top class throughout..Would definitely recommend dealings with this firm

December 17, 2025
Unprompted review
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Reply from Spinney Motorhomes & Caravans

Thank you for your kind review and for sharing your experience. We’re really pleased to hear that everything was handled smoothly and fairly, and that Simon was able to assist you in a straightforward and helpful way. We understand that choosing the right caravan is an important decision, so we’re glad we could make the process stress-free for you. Your recommendation means a great deal to us, and we hope to welcome you back to Spinney Flintshire in the future

Rated 5 out of 5 stars

Great experiance…

We have a Swift caravan from this company. It is looked after by Spinney Caravans Northamptonshire.They go over and above to help us. Sue in service reception, and Craig (service manager) are a pleasure to deal with. we would like to thank them for everything they have done and will do in the future. Merry Christmas to all at Spinney Northamptonshire.

December 10, 2025
Unprompted review
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Reply from Spinney Motorhomes & Caravans

Thank you so much for taking the time to leave such a lovely review. We’re delighted to hear how well your Swift caravan has been looked after and that you’ve had such a positive experience with our Northamptonshire team. Sue and Craig will be especially pleased to receive your kind words – they really do go above and beyond for our customers. Your thanks mean a great deal to all of us, and we truly appreciate your continued support.

Rated 5 out of 5 stars

New caravan

Everything went very smoothly throughout the whole process from Tony at the caravan and motorhome show right through to updates from both Becky and Barry. The handover, and as Barry said we might learn something new even though we are experienced caravaners, he was right! The handover was very thorough and didn't miss anything. Can absolutely recommend Spinneys Staffordshire, no excessive pressure just plenty of knowledge to let you make your own informed choice. Thanks to all for a great experience.

December 12, 2025
Unprompted review
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Reply from Spinney Motorhomes & Caravans

Thank you so much for your positive feedback. It is wonderful to hear how our Staffordshire branch have excelled your expectations. We will ensure the team are made aware of your kind words.

Rated 5 out of 5 stars

Very easy sales process

Very easy sales process, very fair part ex deal and great support on new van features tuition

December 12, 2025
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Reply from Spinney Motorhomes & Caravans

Thank you so much for your kind feedback in relation to our Flintshire branch. we will ensure our sales Team are made aware of your great feedback.

Rated 5 out of 5 stars

Good people

Good people. First time a dealership didn't leave me feeling conned.

April 25, 2025
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Reply from Spinney Motorhomes & Caravans

Thank you so much for your kind feedback in relation to our Cheshire branch. We will ensure the team are made aware of your kind words.

Rated 5 out of 5 stars

The whole experience was exceptional

The whole experience was exceptional. No pressure selling and we were all geared up for pleasurable purchase. The sales persons were so helpful and knowledgeable about the new caravan. A special thanks to Barry.

December 4, 2025
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Reply from Spinney Motorhomes & Caravans

Thank you so much for your kind feedback in relation to our Staffordshire branch. Barry will be made aware of your kind words.

Rated 5 out of 5 stars

Thanks to John in sales in Cheshire

Thanks to John in sales in Cheshire, We are very happy with our new motorhome.

December 6, 2025
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Reply from Spinney Motorhomes & Caravans

Thank you so much for your kind feedback in relation to our Cheshire branch. John will be made aware of your kind words.

Rated 5 out of 5 stars

Spinney Warwickshire Aftersales

Spinney Warwickshire have just addressed a few warranty issues that I reported on my caravan.
The Aftersales team did an excellent job all round. All issues resolved to my satisfaction with the work completed on time.
Service Reception always polite and professional, keeping me informed on job progress.
On collection, Neal the technician gave a full account of all the work completed.
My thanks go to the entire team. 10 out of 10 from a happy customer.
This is a company who delivers on both Sales and Aftersales.
Alan

December 8, 2025
Unprompted review
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Reply from Spinney Motorhomes & Caravans

Thank you so much for your kind feedback in relation to our Warwickshire branch. We’re delighted to hear that you had a positive experience with our team. We will ensure our team are made aware of your kind words.

Rated 5 out of 5 stars

Good, Friendly Service

Excellent, friendly service all round, from the two Alans! Doing the deal was very easy and the handover was the most comprehensive we've had ( this is our 7th caravan).

December 6, 2025
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Reply from Spinney Motorhomes & Caravans

Thank you so much for your kind feedback in relation to our Warwickshire branch. We’re delighted to hear that you had a positive experience with our team. We will ensure this feedback is provided to Alan & Alan.

Rated 5 out of 5 stars

Recommended

Very pleased with the service we received all the way through.

November 29, 2025
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Reply from Spinney Motorhomes & Caravans

Thank you so much for your kind feedback in relation to our Cheshire branch. We’re delighted to hear that you had a positive experience with our team.

Rated 5 out of 5 stars

A super company to deal with

A super company to deal with. All the staff, from the salesman, handover, delivery and even the shop staff were very friendly and all of them had the time to deal with you.

December 5, 2025
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Reply from Spinney Motorhomes & Caravans

Thank you so much for your kind feedback in relation to our Warwickshire branch. We’re delighted to hear that you had a positive experience with our team.

Rated 5 out of 5 stars

Friendly and informative staff from the…

Friendly and informative staff from the moment you walk in until you leave with your first caravan.

November 29, 2025
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Reply from Spinney Motorhomes & Caravans

Thank you for your lovely feedback! We're thrilled to hear you had such a great experience with our Cheshire branch. We’ll pass your kind words on to the team.

Rated 5 out of 5 stars

Smooth update to our caravan

Smooth update to our caravan. Couple of issues which were properly explained and dealt with. 2 things outstanding beyond their control which will get sorted. Good experience so far.

December 3, 2025
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Reply from Spinney Motorhomes & Caravans

Thank you for your lovely feedback! We're thrilled to hear you had such a great experience with our Northampton branch. We’ll pass your kind words on to the team.

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