The order was okay. The "free" coal they included was instead replaced by a small shisha flavour, which is fine. The flavour is okay, a bit weak and doesn't last as much as I would like for the pric... See more
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Sent fake flavour, no factory seal, the lid was sealed crudely with sellotape. They eventually replied to my email and refused refund or exchange and now are ignoring me. 100% avoid this place, they a... See more
I've ordered 2 shisha flavours and received broken boxes. They were proper squashed like someone stepped on them, bags were ripped and one lid was missing. I emailed their customer support team but th... See more
Very professional and quick response. Ordering was very simple and straightforward. I had an issue on my order they quickly changed it and delivery was very fast. I got it the next day of ordering. Ve... See more
Company details
Information provided by various external sources
Starbuzz, London,UK, Shisha, Hookah, Apple on top, Kaloud Lotus, ejuice, eliquid, blue mist, pink, pirates cave, mighty freeze, vintage, lulava, khalil mamoon
Contact info
United Kingdom
- www.starbuzzlondon.com
2.9
Average
86 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
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It's perfect i haven't seen better than…
It's perfect i haven't seen better than this
February 27, 2025
Tried blue mist after nearly 10 years
Tried blue mist after nearly 10 years, the flavour has gone downhill . Definitely not as strong as it used to be. Very dissapointed
February 6, 2025
Misleading customer support
I have order 2x Starbuzz Bee Head Bowl after the seller confirmed the coating won’t come off. The quality of the bowls is bad and it has been obvious that the seller has mislead me. I tried to contact the seller via email but they have never replied!
October 16, 2024
Terrifying
Terrifying. Ordered shisha flavours on Thursday, 3pm. I have paid extra for delivery on next day, they dispatched it only on Friday and delivered too late and I had tickets on plane already. So I wrote to their support and was waiting for a week and still get ignored.
October 11, 2024
Not good flavour
June 28, 2024
The best shisha flavour and very…
The best shisha flavour and very professional customer service
Thank you
June 26, 2024
I was not satisfied
I was not satisfied. I immediately warned them that I was in London for a few days and needed next-day delivery, which I paid for. At first, the store did not see the payment for a long time, then the delivery took several days. As a result, the goods arrived when I had already left the country. When I asked them to change the delivery address so that the goods would arrive not at the hotel, where I was no longer staying, but at my friends' place, they said they could not help.
April 12, 2024
Sell damaged goods
Sell damaged goods. Don’t provide any customer service once they have your money. Avoid
February 23, 2024
Really quick delivery and good quality…
Really quick delivery and good quality product received.
December 14, 2023
So swift and easy during purchase and…
So swift and easy during purchase and fast in delivery
November 13, 2023
Great service and support due to a…
Great service and support due to a delay in my order. They managed to rectify it very quickly and goods have been delivered. Thank you starbuzz
October 25, 2023
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