Stellantis &You UK - Abarth Birmingham Central Reviews 

Mohammed sold me an amazing car. The customer service I received was 5 star. Very thorough with explaining everything from start to finish. Also follow up after sale was second to none. Thanks Mo definitely be back.

Would give 0 stars if able.
Purchased a new C3 from Small Heath, Birmingham Central branch in June. Very bad communication from signing to delivery. Constantly having to chase for delivery dates. They seem to have no concept that people travel to the dealerships and go to work so can not just attend at the drop of a hat. On collection, I was assured the vehicle had undergone rigorous quality assurance checks by the dealership themselves. On the same day of collection I noticed various scratches on the car and a small dink to the door. I reported this straight away and was asked to bring it back in. On returning the vehicle it was acknowledged that there was a few scratches and a dink and no action would be taken, it would just be recorded for when I returned the vehicle. Further to this, after a period of rain it became apparent there was a poorly covered up scratch to the front bumper. At this stage I was very unhappy and lodged a formal complaint. In doing so I did not receive a single response from any of the personnel involved, the customer care team or the like. When it finally got looked at I received a glib response to my formal complaint with no resolution or empathy for how I had been poorly treated and financially out of pocket. I would avoid this company at all costs. My complaint is now with the Ombudsman.

Edited to add - dealership tried to blame ME for damage to the car which was reported on day of collection. They have no conviction and should be avoided. They also tried to pressure me (sales associate and general manager) into giving them a 10/10 on the customer survey. Absolutely unbelievable.

The Peugeot team were very knowledgeable and helpful while picking my car very satisfied

Bought a 24 plate Citreon C3 Aircross from Birmingham Central and can honestly say there costumer service is absolutely disgusting. When I collected the vehicle it took nearly 4hrs because the sales person (Lorraine) hadn't had the car valeted prior to collection, also she couldn't find the service book and had to take one from another vehicle and tippex out the details before adding our vehicle details and service history.
The spare key didn't work and a replacement needed to be ordered, that was back in Feb and we finally got the spare key sorted in May. Having had numerous calls to them asking the status of the key and another query, they never responded to my calls even though I was promised a call back. Eventually got hold of the sales manager who wasn't much better, he did copy me in on the email asking for the key status but still no one in the dealership responded, they don't care about customers and if I hadn't have been actively chasing them I'd still be waiting for the spare key.
I purchased ceramic coating for the vehicle and doubt they ever applied to the car. How this dealership continues to trade its beyond me.
No doubt someone will respond apologising and saying they will investigate, well I don't believe this will happen. If they want I have the email saga which I'm more than happy to send them.

Reply below from Stellantis, just the usual useless reply, doubt they will get back to me with an update.

Hi Dave, we’re very sorry to hear about your experience. This falls short of the standard of service we aim to provide our customers, and we’ll be looking into this as a priority. Kind regards, Stellantis &You UK

So had the dealership at Birmingham Central contact me with a resolution, but had to cancel the date agreed. Sent numerous emails with other available dates and had no response at all. So it's back to being ignored by Stellantis and the dealership.
To say I'm annoyed with them would be a massive understatement.
This company don't care about customers.

Everything was fine apart the sales staff in the showroom swearing constantly which did not seem very professional

Appalling customer service, I wouldn't even give them one star if I was able to

Total lack of communication between central customer services and the garage as well as poor customer service from the hierarchy of salesmen

Paid to reserve a car, checked and double checked that it was held for me
Travelled 120 miles to test drive and hopefully purchase - on arrival it turned out that they had reserved the car for another customer without letting me
The salesman that I had corresponded with seemed clueless and unable to help, the next person up the chain seemed disinterested and couldn't be bothered to help
I was somewhat placated when a more senior person called me, accepted that they had made an error, and committed to calling me back to offer an alternative car - no sign of this happening even four days later

To add insult to injury, I had to contact them to request that my reservation fee be refunded!

On a side note, the yard was completely chaotic and difficult to drive around with very few (1 or 2) spaces available for customers

Give this place a miss and get your car from somewhere that cares, I did!

My car broke down on 2nd August 2025 (overheating and running belt problem) and was recovered to Stelantis on 15th August(the earliest I could book it in anywhere) it sat there with nothing being done until I had to remove it or face charges for storage from 23rd April 2026
During August I was told it would be repaired under warranty, or if not the repairs under goodwill. December 2025 I was told off did not meet the criteria for being repaired under warranty and the Peugeot dithered until April 2026 before letting me know it would have to be moved or I would have storage charges. Never once was I offered a repair of the coolant system or a cheaper alternative. I was just told I would need a new engine, costing£12,000. without any factual reason being given. Suffice to say I have mentioned my car and will never trust a Peugeot dealer again. If I could give them 0 stars it would still be too many

Very professional staff from start to finish. Amazing service, staff were very knowledgeable about all the questions and queries we asked.
10/10 service

Noah was a very considerate and polite sales representative and I would like to buy from him

Booked my van in for elec problem had it 10 days befor even looking at it after a lot of unanserd calls was toald alternater problem 5 days later still waiting for them to fix it⁰

My Citroen eC4 as been with the Birmingham Central service since 6th Jan 2026. I have since than been in touch with Citroen Customer care, Dealership GM and still cannot get a resolution to getting my care Infomat display working and car back. Constantly being pushed from Customer Care to Dealership without resolve. Cannot believe a brand status of Stellantis and Citroen UK cannot resolve my repair. Very frustrated

The experience of buying a car can be daunting but Gazinder was absolutely amazing leaving nothing out and took us for a test drive. He took our requirements and made them possible. No pressure no pushy sales talk just really nice friendly and absolutely no issues whatsoever.

We purchased a car from them in September 2025 and the speakers did not work when the car was delivered. We contacted them the same day and they said they would resolve - they then had the car for 3 days and did not fix it. Despite about 5 further emails and several phone calls we still have not had any acknowledgement or timescale to get it fixed. In addition, we have since found the 12v socket does not work either.

The dealership was excellent. They were very helpful and patient

Vehicle was booked in for a recall, Omar was brilliant from start to finish, great customer service, very accommodating and providing updates throughout.

Gazinder was extremely helpful. He answered every question we had. Very efficient.

Thanks for a great experience today at Stellantis Birmingham Central when servicing my vehicle. Shout out to Omar for looking after me.

Gazinder was absolutely fantastic, went above and beyond. Thank you.

Great customer service. Very professional & accurate estimate. Had my pride & joy campervan recalled by Peugeot for a software fix and Omar & crew couldn't have been nicer or more accommodating. I was early and they did my van asap and let me get away much earlier than anticipated. The complementary safety check also put my mind at ease. 10/10 . Would use again.

Gazinder was amazing, so helpfull and made me feel at ease, made me feel so happy , thank you so much Gazinder