Stellantis &You UK - Abarth Birmingham Central Reviews 

Paul Smith at Stellantis DS Manchester was brilliant. He was so helpful, knowledgeable, non pushy (which is so important in our opinion), friendly and efficient. We had reserved a car in M/C but it was to be transferred to a dealership closer to us and despite this he really saved the day with impeccable communication and advice.

This is a follow-up review to a 4-star review I left on 10th July.

Stellantis&You get one star for the elevation of company process before customer care and a failure of quality assurance.

First, the failure of quality assurance. My centre-rear break light failed the MOT and was replaced. The rear washer nozzle is integral to the break light. The washer nozzle was not installed as it should have been. The work was clearly NOT subject to a QA test.

Second, I spent 8 hours over three weeks to get the missing nozzle fitted. When I discovered the fault, I called the service centre in Birmingham to report the problem. I was told that I could not book the car back-in with the service centre and was asked to call the central bookings phoneline to re-book the car. I called three times with no answer, so left a voicemail. I received no return call, as the system promised. A week later, I called again. This time, central bookings took my call but said they needed to call the service centre in Birmingham to make a booking! I explained the problem and was eventually booked in for a week later. The Birmingham service centre then called me to discuss the problem! Six phone calls when one should have been enough.

The car was left with the service centre for a whole day. In the end, I was told that the mechanic who had changed the light did not read the technical note which instructed the re-use of the nozzle from the old light which had been removed. The old light had been discarded so a second-hand light and nozzle had to be sourced from another service centre. I was called the following week and was asked to bring the car back in.

I took the car in for what should have been a 10-minute procedure. I was told I would be a priority, given how much trouble I had been put to, but I had to wait for an hour and a half. The coffee machine was covered in dust and was faulty so only made half a cup of dreadful muck.

The lack of QA is a real cause for concern. The booking system and lack of attention to customer care was hideous. 8 hours to fix a missing washer nozzle!

I won't be using Stellantis&You again.

Excellent experience at the stellantis birmingham.. special thanks to Gazinder marwaha...

Louise looked after me purchasing a used car from Small Heath branch for my parents. We knew what we wanted and she was professional and helpful in ensuring the sale went smoothly. Very pleased with the whole experience.

Wonderful service with Gazinder! Easy and understandable!

Fantastic service from very helpful staff

Highly recommend

I had terrible experience with this “main dealer” firstly they booked my dad’s jeep for a recall at Jeep in Nottingham who doesn’t even do Jeeps and then when we took it to them they said they didn’t have the right tools or parts. Bear in mind at this point the car was booked with them for about month. My dad had to drive from Nottingham to Birmingham just to find out they are unable to carry out the recall due to above. The lady called Paris was really nice and helpful. She has provided me with the service managers email but he hasn’t responded to any of my emails. I have called today to speak to a manager on the phone but the man that picked up the phone put the phone down on my while “transferring” the call to him. Then I called again and the lady I spoke to was extremely rude. She said that the manager was away for 2 weeks and he will get back to me in 7-10 working days to what I said “that’s a long time” and she had the audacity to say “it’s my opinion”. Just the way she spoke to me was wrong and unacceptable. When I asked her for her name she refused and become being more aggressive. Please avoid this place at all costs. They have no idea how to deal with the customer and what customer service is.

Gazinder has been very helpful from placing the order to handing the vehicle over. Will always recommend his services.

Placed an order for a leapmotor c10 on 24/07/25 through leasing.com. Was contacted on 25th (Sunday) to go through the underwriters (was approved). All of a sudden i personally has to chase up on the tuesday 27th, to then be told the offer had been retracted. Absolute waste of time, I personally put my car up for sale during this time, to be then told all of a sudden its now.m not available from 24 hours, even though I put my offer through way before the deadline. Terrible company to deal with. NOT RECOMMENDED.

Absolutely abominable service or complete lack of my new Fiat 600 had a recall they couldn't find was sat in their car park 6 weeks ide asked to be updated never did I sent numerous messages to be completely ignored I ended up emailing management who forwarded the emails to (my team member) who again ignored even that ,I asked of they cold have a look for my blue badge as could see it here they said it wasn't there a week later I drove the 7 miles to there to find it sitting in the dash they hadn't even looked they lied to my face while I was there and via text message NEVER AGAIN . ! Edited after reply ...And all the staff know exactly what's going on there the day I turned up for my blue badge there was another woman complaining she had to drive there to get an answer as nobody was answering the phones and she'd had been trying to get threw for 2 days ! And had been in same situation as me no correspondence what's so ever. She wasn't the only person complaining thay day either.

All was fine why I had the agreement and the car, the minute I wanted to send the car back, it was a nightmare I started in February and they finally dealt with it in June, costing me £344PM, then when they took the car they didn't check the documents so charged £200 per service, even though the paperwork was in there, finally when I made a complaint they said ok don't pay until we have dealt with the complaint and then sent me a default notice, affecting my credit file.

Document Name Document Upload Date Document Available Until
Default Sums Notice 29/07/25 29/07/26
Voluntary Termination Letter 15/04/25 15/04/26
Voluntary Termination Letter 05/02/25 05/02/26

Definitely yourselves that didn't deal with the original termination

As always Gabriel and the entire team have been supportive, collaborative, professional, making my experience at stellantis an enjoyable time, while waiting for the Mot.
The report provided post service has been extremely detailed.
Domenico

UPDATE FEB 2026!! SETTLED IN COURT.
ZERO!!!DO NOT USE THIS DEALERSHIP. DISHONEST, UNTRUSTWORTHY & FRAUDULENT. I PAID £599 FOR A WET BELT KIT FITTING.
LOOKING AT THE ENGINE IT WAS OBVIOUS TO ANYONE IT HAD NOT BEEN DONE, SO I THEN HAD THE VEHICLE ASSESSED BY A.C.E AUTOMOTIVE CONSULTING ENGINEERS LTD RECOMMEND BY THE MOTOR OMBUDSMAN & THE AA, (look them up) WHO CONFIRMED THE KIT HAD NOT BEING FITTED. EVEN CITROEN CUSTOMER SERVICES REFUSED TO ACCEPT THIS EVIDENCE.
MY CREDIT CARD COMPANY HAS REFUNDED ME THE MONEY.
SO I TOOK THEM TO THE SMALL CLAIMS COURT FOR COMPENSATION AND EXPENSES, WITH MY LEGALLY APPROVED INSPECTION REPORT, CONFIRMING THE WORK WAS NOT DONE.
IF YOU'RE FOOLISH ENOUGH TO TRUST THEM TAKE PHOTOGRAPHS BEFORE AND AFTER THE WORK.
Don't use them. They can't be trusted. And as for their customer services, they're no help whatsoever! Whatever evidence you have they are not interested in seeing. Take my advice. Check your car thoroughly after any work they have invoiced for.
VIDEO FOOTAGE OF MY CAR IN THE WORKSHOP DOES NOT PROVE THE WORK WAS COMPLETED. THE ONLY PROOF IS INSPECTION REPORT, WHICH CLEARLY STATES THAT THE CAMBELT KIT WAS NOT FITTED!!

FEBRUARY 4th 2026, I WON THE COURT CASE & THE COURT AWARDED ME DAMAGES TOTALING £764.
SO THE COURTS DECISION WAS THAT THE BELT KIT WAS NOT FITTED!!

Paid deposit on a used car from Birmingham showroom on 10 June 25. Said I didn't want to pay for the car until it was delivered but was told I have to pay upfront. Paid balance on 13 June 25. Car developed a fault and could not be delivered, after a week I requested my money back. No refund and no car as at 4 July 25. Disgraceful. Have now received refund for money paid for the car from my current account but not the £1 I was asked to send as a test and no refund yet for my credit card payments and no contact at all.

Update 10 July. Rang customer service who got me a part refund but still waiting for the remainder. Have found it ipossible to seak to anyone in the accounts department and customer service can't seem to help. What a shambles of a Company.
By the way the telephone number shown on Trustpilot for Stellantis Head Office is actually Lloyds Fraud Dept?

Just had to get my bank to intervene to help me get my deposit money back. Anyone would think it was their money they were refunding for the car I didn't receive.

Customer rep Gazinder v helpful.
Site v easy to find and good location - but could do with more customer parking

Hi,
I am Frazer from India.
Recently, a person called for a Job opportunity in Dubai as Senior Sales Manager at Dubai but he is asking me to pay Security Deposit of Rs. 35k INR.

Request you to kindly check, validate and update it is Genuine or not.

I can even share the offer letter that I received from the Company.

Pls help.

Thanks,
Frazer
+91 9030014110
India

Just that they was very helpful and keen to make you feel welcome

Helpful staff, and a great service.

Fantastic service - quick, easy and painless!

Chris was absolutely fantastic. Full of knowledge and helpful with my decisions.