Stellantis &You UK - Abarth Birmingham Central Reviews 

105
TrustScore 3.5 out of 5

3.3

Small Heath Highway 100, B10 0BT Birmingham, England, GB


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Rated 5 out of 5 stars

The service team here were fantastic, Collin Smith who looked after my 124 spider for the day was really great, communicated really well and full service completed, and handed back earlier than expect... See more

Company replied

Rated 5 out of 5 stars

Mohammed sold me an amazing car. The customer service I received was 5 star. Very thorough with explaining everything from start to finish. Also follow up after sale was second to none. Thanks Mo defi... See more

Company replied

Rated 5 out of 5 stars

Great customer service. Very professional & accurate estimate. Had my pride & joy campervan recalled by Peugeot for a software fix and Omar & crew couldn't have been nicer or more accommodating. I was... See more

Company replied

Rated 1 out of 5 stars

Placed an order for a leapmotor c10 on 24/07/25 through leasing.com. Was contacted on 25th (Sunday) to go through the underwriters (was approved). All of a sudden i personally has to chase up on the... See more

Company replied


Company details

  1. Car Dealer

Written by the company

Stellantis &You UK the new name for Robins & Day across all 54 locations in the UK. We have a rich heritage in the UK with a history of over 100 years that had been focused on providing excellent customer service. Now as Stellantis &You UK we benefit from Stellantis, as one of the world’s leading automakers and is centred on customer experience. To show the important of closeness to customer and employee, there is no space present with “&You”.


Contact info

  • Small Heath Highway 100, B10 0BT, Birmingham, England, United Kingdom

3.3

Average

TrustScore 3.5 out of 5

105 reviews

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1-star

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Replied to 97% of negative reviews

Typically replies within 1 month

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3.3

All reviews

(105)

2,989 reviews in the last 12 months

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Rated 1 out of 5 stars

avoid

I had service done at Stellantis Birmingham on 13/02/23 - I have never received any report, and I seriously doubt that anything has been done. I prebooked additional services but no one called me to take the payment, and the car was returned a few hours later than expected. I called numerous times to get a copy of the report, and I was promised a callback but it never happened. Avoid it if you can.

February 13, 2023
Unprompted review
Stellantis &You UK - Abarth Birmingham Central logo

Reply from Stellantis &You UK - Abarth Birmingham Central

Anna Watrobska, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. I would really like to speak with you more regarding this matter. Please reach out to me on 0121 752 0558. I look forward to hearing from you.

Kind regards
Imran Tailor
General Manager

Rated 2 out of 5 stars

Was told car would be ready before …

Was told car would be ready before the end of January by the sales manager. Hopefully collecting it on 18th February

February 15, 2023
Stellantis &You UK - Abarth Birmingham Central logo

Reply from Stellantis &You UK - Abarth Birmingham Central

We appreciate all reviews, and appreciate you giving us the chance to improve by providing us with this feedback. Thank you for leaving feedback. Please reach out to us at 0121 752 0558 so we may identify ways to improve your experience.


Kind regards
Imran Tailor
General Manager

Rated 5 out of 5 stars

I had a really great experience at the…

I had a really great experience at the Birmingham central branch Peugeot. Mahreen who helped me choose my new Peugeot vehicle was so kind an...

November 18, 2022
Stellantis &You UK - Abarth Birmingham Central logo

Reply from Stellantis &You UK - Abarth Birmingham Central

Fawwaz, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Robins & Day Abarth Birmingham Central. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

Kind regards
Imran Tailor
General Manager

Rated 5 out of 5 stars

Really good positive and friendly…

Really good positive and friendly service

November 3, 2022
Stellantis &You UK - Abarth Birmingham Central logo

Reply from Stellantis &You UK - Abarth Birmingham Central

Hi Richard Edkins, thank you so much for your positive comments about Robins & Day Abarth Birmingham Central! Thank you, and have a fantastic day!

Kind regards
Imran Tailor
General Manager

Rated 5 out of 5 stars

Thank you so much to Aaron for helping…

Thank you so much to Aaron for helping me order my perfect car .. everything was explained on point and smoothly and waiting for my car was worth the wait it came on the perfect time .. I LOVE LOVE my car so much .. Aaron is great at what he does lovely human .. Also when picking my car everything went perfect! Hopefully will definitely be getting more cars from robins and day peugeot dealerships all thanks to Aaron. X

October 31, 2022
Unprompted review
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Reply from Stellantis &You UK - Abarth Birmingham Central

Henna Arshad, thanks for your praise and kind comments about our team. Thank you, and have a fantastic day!

Kind regards
Imran Tailor
General Manager

Rated 5 out of 5 stars

Great Experience

I have been a customer of Robins and Day for many years and once again their service has been fantastic. They talked me through all the options I had and worked out a great deal on my new car. Professional and polite as always. Love doing business with them.

October 31, 2022
Unprompted review
Stellantis &You UK - Abarth Birmingham Central logo

Reply from Stellantis &You UK - Abarth Birmingham Central

Lucille Rigden, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Robins & Day Abarth Birmingham Central. Please don't hesitate to reach out if there's anything additional we can do for you.

Kind regards
Imran Tailor
General Manager

Rated 1 out of 5 stars

Appalling response, for disabled customer

I live in the sticks in Sth Staffs, I am a disabled customer, despite several requests to ask to the service manager via call handler, they never bother to get back back to me to discuss my needs, I am approx 18 miles away and cannot counternance this Non service, they just dont care, find another Citroen berlingo servicing agent!! Retd British Army

October 25, 2022
Unprompted review
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Reply from Stellantis &You UK - Abarth Birmingham Central

Stuart, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. Our manager would really like to speak with you more regarding this matter. Please reach out to us at 0121 752 0558. We look forward to hearing from you.

Kind regards
Imran Tailor
General Manager

Rated 1 out of 5 stars

I have rang almost on a weekly basis…

I have rang almost on a weekly basis since my last post, have been told again and again I will be called back and nothing. I am still waiting on the spare key, I ring for updates and I am told I will be called back but haven’t been once. I ring again and I speak to someone else and again still no further. This is beyond frustrating and buying the car 13 months ago is highly disappointing

October 6, 2022
Unprompted review
Stellantis &You UK - Abarth Birmingham Central logo

Reply from Stellantis &You UK - Abarth Birmingham Central

Hi Hannah, we can assure you that we do not find this type of behavior acceptable, and we would like to address the situation you have described. Our manager would really like to speak with you more regarding this matter. Please reach out to us at 0121 752 0558. We look forward to hearing from you.

Kind regards
Imran Tailor
General Manager

Rated 5 out of 5 stars

Great service

Great service, and was looked after very nicely by Lorraine , can't thank her enough for keeping me informed every step of the way coming up to collection of my car Highly recommend

October 2, 2022
Unprompted review
Stellantis &You UK - Abarth Birmingham Central logo

Reply from Stellantis &You UK - Abarth Birmingham Central

Ashley, we are so happy to read such a great review about Robins & Day Abarth Birmingham Central! We hope to be of service to you again in the future.
Best wishes,
Robins & Day Abarth Birmingham Central

Rated 5 out of 5 stars

Great experience Lorraine in motability…

Great experience Lorraine in motability lovely explained everything couldn't be more helpful thanks alot citroen birmingham

October 1, 2022
Unprompted review
Stellantis &You UK - Abarth Birmingham Central logo

Reply from Stellantis &You UK - Abarth Birmingham Central

Thank you again for taking the time to let us know how we did. We hope you have a great day! We hope to be of service to you again in the future.
Best wishes,
Robins & Day Abarth Birmingham Central

Rated 5 out of 5 stars

Lorraine has been a superb sales…

Lorraine has been a superb sales advisor and whoever is coming to pick up a car with her helping them out, they are very fortunate as she is very hard working a diligent

September 28, 2022
Unprompted review
Stellantis &You UK - Abarth Birmingham Central logo

Reply from Stellantis &You UK - Abarth Birmingham Central

Thank you again for taking the time to let us know how we did. We hope you have a great day! We hope to be of service to you again in the future.
Best wishes,
Robins & Day Abarth Birmingham Central

Rated 5 out of 5 stars

Great service buying a second hand car

Great service buying a second hand car. Really good communication from Lorraine. No stress. Highly recommended.

September 27, 2022
Unprompted review
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Reply from Stellantis &You UK - Abarth Birmingham Central

Hi Partylite By Amanda-jane The C, we are very happy to have provided you with such a positive experience! We hope to be of service to you again in the future.
Best wishes,
Robins & Day Abarth Birmingham Central

Rated 5 out of 5 stars

From start to finish Lorraine was…

From start to finish Lorraine was fantastic, she was welcoming and made the whole process feel smooth and easy to go through! The car is great and feel rest assured if I have any questions, can go straight to Lorraine! Thank you

September 13, 2022
Unprompted review
Stellantis &You UK - Abarth Birmingham Central logo

Reply from Stellantis &You UK - Abarth Birmingham Central

Thank you again for taking the time to let us know how we did. We hope you have a great day! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

Rated 5 out of 5 stars

Great Dealership

Went for a test drive of the new C5 Aircross and I couldn’t be more pleased with the service I received. This was my first experience dealing with Citroen and I can honestly say that Robins and Day especially the salesman Anthony were very professional with great knowledge of the various buying options available to me. I wasn't put under any pressure and was left to think and decide what I wanted to do. Nothing was to much trouble he was very polite , helpful not pushy like at some dealerships a true gentleman Thank You.
I purchased the model I test drove and I'm picking it up this week cant wait. I must also mention Shiv the manager I did give him a hard time negotiating a deal but he was very fair and I got a great price for my trade in.
I will be taking my car back to them for servicing rather than use 2 other Citroen dealers nearer to my home. The service is faultless and would highly recommend them to anybody.

September 8, 2022
Unprompted review
Stellantis &You UK - Abarth Birmingham Central logo

Reply from Stellantis &You UK - Abarth Birmingham Central

We appreciate your positive review about your recent experience with us! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

Kind regards
Imran Tailor
General Manager

Rated 5 out of 5 stars

Ethan was very polite and helpful I…

Ethan was very polite and helpful I would definitely recommend my friends and family.

August 28, 2022
Unprompted review
Stellantis &You UK - Abarth Birmingham Central logo

Reply from Stellantis &You UK - Abarth Birmingham Central

Hi Stephen Wongken, thank you so much for your positive comments about Robins & Day Abarth Birmingham Central! Until the next time we meet, take care!

Kind regards
Imran Tailor
General Manager

Rated 5 out of 5 stars

Excellent service from the initial…

Excellent service from the initial phone call, booking the test drive and then completing the purchase and collection within 4 days.. highly recommend both Imran Anjum and Shiv and look forward to dealing with them both again in the future, Many Thanks Toby & Dale

August 24, 2022
Unprompted review
Stellantis &You UK - Abarth Birmingham Central logo

Reply from Stellantis &You UK - Abarth Birmingham Central

Dale, we're happy you found our staff to be so supportive during your experience here at Robins & Day Abarth Birmingham Central. We do hope we can be of assistance in the future. Take care!

Kind regards
Imran Tailor
General Manager

Rated 2 out of 5 stars

Wasted journey

Having spoke to mobility about what car may suit my needs. They narrowed it down to the citreon berlingo e. And recommended to go and see it. I booked an appointment with Robinson & day who confirmed they had one on show. Come the day I attended at 1pm. Only to be told they won't have one till Feb to view and told me they left a message at 9.15am to call them back. The phone was on silent because I was in the hospital
Another call would have been nice. Just wasted my time. Looks like it's back to mobility to see what other cars are available

August 17, 2022
Unprompted review
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Reply from Stellantis &You UK - Abarth Birmingham Central

Hi Philncarol, we regret to hear that you are displeased with your recent experience with us. Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again.

Kind regards
Imran Tailor
General Manager

Rated 5 out of 5 stars

Very helpful

Very helpful, went out of way to help me with the choice of vehicle, also explained everything in detail

August 17, 2022
Stellantis &You UK - Abarth Birmingham Central logo

Reply from Stellantis &You UK - Abarth Birmingham Central

We appreciate your positive review about your recent experience with us! Please don't hesitate to reach out if there's anything additional we can do for you.

Kind regards
Imran Tailor
General Manager

Rated 5 out of 5 stars

Accolades for Robins & Day Birmingham Central

A seamless Peugeot 208 GT purchase from Robins & Day Birmingham Central. Special mention needs to be made of Calum Wrist who patiently took care to explain everything in detail, making this an exciting purchase.

August 9, 2022
Unprompted review
Stellantis &You UK - Abarth Birmingham Central logo

Reply from Stellantis &You UK - Abarth Birmingham Central

Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please let us know! Kind Regards, Robins & Day

Rated 5 out of 5 stars

Down to earth sales team

Down to earth sales team and very patient and friendly putting up with me. Lorraine and Callum were very professional and explained everything I needed to know and I appreciated there knowledge of my situation and problems. Looking forward to seeing them in person.Thanks Brian.

August 3, 2022
Stellantis &You UK - Abarth Birmingham Central logo

Reply from Stellantis &You UK - Abarth Birmingham Central

Hi Brian, we're glad to hear we delivered such a great experience! Thank you for taking the time to let us know how we did. We hope you have a great day!

Kind Regards,
Robins & Day

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