Zero service, zero welcoming, zero apologies. No welcoming when walking in, twice. Chaotic and very untidy reception desks. Eating and drinking at reception desks. Spending £1250 on my Abarth... See more
Company replied
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See what reviewers are saying
We can't thank Lafira Fernandes enough for all the help and support she provided during repairs required to mum's car. We're enormously grateful to her and the team at Stellantis &You UK Brentford for... See more
Company replied
Lovely service desk as you get welcomed in. Quick service whilst you wait in customer waiting area (with free coffee!). Lafira took very good care of me and kept me updated whilst my car was being se... See more
Company replied
Stuff very knowledgeable and helpful. Informative and attentive approach to customer. Free hot beverages available and spacious waiting room on site. I have been taken care of by Kasia and she wen... See more
Company replied
Company details
Written by the company
Stellantis &You UK the new name for Robins & Day across all 54 locations in the UK. We have a rich heritage in the UK with a history of over 100 years that had been focused on providing excellent customer service. Now as Stellantis &You UK we benefit from Stellantis, as one of the world’s leading automakers and is centred on customer experience. To show the important of closeness to customer and employee, there is no space present with “&You”.
Contact info
Transport Avenue, TW8 9HF, Brentford, United Kingdom
- 0208 957 3100
4.9
Excellent
249 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Kasia was amazing and efficient and…
Kasia was amazing and efficient and very friendly
December 4, 2025
Unprompted review
Reply from Stellantis &You UK - Abarth Brentford Service
Louise, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Stellantis &You Abarth Brentford Service.
Stuff very knowledgeable and helpful. Big thanks to Kasia
Stuff very knowledgeable and helpful. Informative and attentive approach to customer. Free hot beverages available and spacious waiting room on site.
I have been taken care of by Kasia and she went far and beyond to make sure I have had as comfortable visit as possible while waiting for my vehicle.
December 4, 2025
Unprompted review
Reply from Stellantis &You UK - Abarth Brentford Service
Marcin, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Stellantis &You Abarth Brentford Service.
All great
All great, quick and efficient and KASIA was very helpful.
December 3, 2025
Unprompted review
Reply from Stellantis &You UK - Abarth Brentford Service
Ajinder Kapoor, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Stellantis &You Abarth Brentford Service.
great service provide from Kasia thank…
great service provide from Kasia thank you
December 3, 2025
Unprompted review
Reply from Stellantis &You UK - Abarth Brentford Service
Anthony Ramsamooj, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Stellantis &You Abarth Brentford Service.
Kasia provide great service thank you
December 2, 2025
Unprompted review
Reply from Stellantis &You UK - Abarth Brentford Service
Thank you for your review! We’re glad to hear you received great service.
Great customer service
Great customer service! Kasia has updated me on the progress. Thank you.
December 2, 2025
Unprompted review
Reply from Stellantis &You UK - Abarth Brentford Service
We appreciate the feedback! Great to hear you felt updated and supported.
Katarzyna support
Katarzyna provided professional and prompt support. Great help. Thank you very much.
Everything was done on time.
December 1, 2025
Unprompted review
Reply from Stellantis &You UK - Abarth Brentford Service
We’re delighted you felt supported and that everything ran smoothly. Thank you for your kind words!
Great service from Brentford branch
Lafira at Brentford was extremely helpful. Excellent customer service!
December 1, 2025
Unprompted review
Reply from Stellantis &You UK - Abarth Brentford Service
Thanks for your review! It’s great to know our service met your expectations.
Lafira was fantastic at her job
Lafira was fantastic at her job, great customer service. I've even booked my own vehicle for a service.
November 26, 2025
Unprompted review
Reply from Stellantis &You UK - Abarth Brentford Service
Will Maclennan, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Stellantis &You Abarth Brentford Service.
Great experience at Jeep
Great experience at Jeep, they managed to service and help me with a fault and get my car back to me by the end of the day, Lafira was amazing!
November 25, 2025
Unprompted review
Reply from Stellantis &You UK - Abarth Brentford Service
Janan, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Stellantis &You Abarth Brentford Service.
Always very helpful and friendly and do…
Always very helpful and friendly and do a great job to make sure your informed of everything. Special thanks to Lafira for all your help today
November 24, 2025
Unprompted review
Reply from Stellantis &You UK - Abarth Brentford Service
Joanne, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Stellantis &You Abarth Brentford Service.
Lafira was very helpful
Lafira was very helpful ! Overall great service
November 21, 2025
Unprompted review
Reply from Stellantis &You UK - Abarth Brentford Service
Anshu, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Stellantis &You Abarth Brentford Service.
Friendly and professional customer service
Lafira Fernandes was very friendly and professional in her approach. She presented me the various options and recommended the best one to save me the most money. Keep up the good work.
November 21, 2025
Unprompted review
Reply from Stellantis &You UK - Abarth Brentford Service
Shahbaz, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Stellantis &You Abarth Brentford Service.
Great service provide by Kasia nice and…
Great service provide by Kasia nice and quick thank you
November 21, 2025
Unprompted review
Reply from Stellantis &You UK - Abarth Brentford Service
Grzegorz Kedziorek, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Stellantis &You Abarth Brentford Service.
Thank you Kasia for great service
Thank you Kasia for great service
Happy Friday !
November 21, 2025
Unprompted review
Reply from Stellantis &You UK - Abarth Brentford Service
Barry Morrissey, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Stellantis &You Abarth Brentford Service.
Brilliant service throughout Lafira
Brilliant service throughout Lafira
Fernandes Customer Advisor was very professional and kept me updated of the progress of my service
5 star service
November 20, 2025
Unprompted review
Reply from Stellantis &You UK - Abarth Brentford Service
Lionel Moores, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Stellantis &You Abarth Brentford Service.
Lafira was very helpful from the…
Lafira was very helpful from the beginning to the end!
November 21, 2025
Unprompted review
Reply from Stellantis &You UK - Abarth Brentford Service
Harmeet Bal, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Stellantis &You Abarth Brentford Service.
Lafira was helpful
November 21, 2025
Unprompted review
Reply from Stellantis &You UK - Abarth Brentford Service
Consumer, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Stellantis &You Abarth Brentford Service.
Kasia helps me fix my van
Kasia helps me fix my van - on going issue for 1 year and now is done thank you so much and see you next year!
November 21, 2025
Unprompted review
Reply from Stellantis &You UK - Abarth Brentford Service
Robert Marton, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Stellantis &You Abarth Brentford Service.
Good customer service provide by Jas…
Good customer service provide by Jas thanks
November 20, 2025
Unprompted review
Reply from Stellantis &You UK - Abarth Brentford Service
Moris Georges, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Stellantis &You Abarth Brentford Service.
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