Stellantis &You UK - Abarth Sale Reviews 

Steve just picked my car up for a service what a fantastic guy took his time. To tell me what they were going to do
With my car and why keep up the good work
Well done

No customer service whatsoever/radio silence.

We placed a lease order in February, with delivery expected in April/May. The car arrived in the UK and was registered on 29 May 2026. Despite this, there has been no communication from Stellantis at all regarding the order or delivery. Neither us not the lease company can get a hold of anyone who can help at all.

As a direct result of their continued silence and complete lack of communication, we are now facing hundreds of pounds in unnecessary costs for extending existing leases. This was the exact situation we wanted to avoid when we placed the order months ago (and we were assured delivery would be in time to avoid these costs). This situation could have been avoided with even basic customer service.

If you’re expecting to receive your vehicle within six months, I’d strongly recommend looking elsewhere.

John Owen
Park Road

My car went in for service and to have the key fobs checked 2 weeks ago.

I posted a 1 star review about not being informed about why the car hadn't been brought back to me on the same day.

After that I was kept informed as to the progress in sorting out the key fob issue. That was until last Thursday just gone. My last info was that a part was arriving on Monday and would be fitted then.

Since then nothing.

What is going on? I get a feeling that service don't want to tell customers what is happening. It is as though the boss man has to hit them to get any sort of decent customer service out of them.

As far as I can see there are a few things that could have happened:-
1) part never came when expected,
2) wrong part came,
3) new part fitted and fault still there.

Whatever, why wasn't I kept informed? Is this really the way Citroen want their customers to be treated?

I was hoping I could have left a good review this time saying all fixed with great customer care. No chance - I should have known better.

John Owen
Park Road

Please note - I have used some body else's account to post this review, so it says review from Brian.

Steve let me know the day before, when he would arrive to pick up the car. He arrived right on time and was very friendly and polite. He assured me the parts were on hand and that he would return the car in the afternoon.
This is not the first time I’ve dealt with Stellantis Sale Cheshire and have always found them very helpful and polite

Malcolm has been so helpful today with some after care support with my new car. I can’t fault him.

A warm welcome and a very knowledgeable calm sales advisor called Kent. He was helpful, kind, patient and able to answer all our questions and offer good advice. The whole process was very professionally handled and made the purchase of a new car and trading in our old car easy and quick.

My wife and I purchased a 2021 Mini Clubman Sport from the Stellantis & You sale, on the 27th of February 2024. The cost of the car was over £20,000.
When we agreed to purchase the car and finalised the paper work and payment we were told by Adam the sale rep that a second key would be forwarded to use as the same key was with the mobility company that previously owned the car.
To cut along story short. After a year of calls of broken promises, not returning phone calls and basically dodging the there commitment. They also agreed to finance the last mini service which again, nothing. To crown it all off, when Adam sold us the car it was supplied to us with a knowing fault, being a chipped windscreen.
So I will let you make up your own mind regarding this francize. I will persist and will even be taken legal action.
Thank you for your patience, as it is a long winded statement and I hope it helps.

Excellent experience from booking to checking in through to service and aftersales. Courteous helpful and friendly staff, professional service. Thank you

Have had the pleasure of Kent's assistance with motability twice now,lovely man very knowledgeable

Great service again from Peugeot Sale. Good booking process with a phone call the day before to clarify arrangements. Efficient collection and delivery service.

Works were completed with a video supplied showing key points.

All in all a trouble free transaction. Thank you very much Peugeot Sale. See you all soon.

My vehicle was collected for scheduled service on 12th Nov ‘24, which I have a payment plan for. The vehicle required brake pads and a rear washer arm which I detailed in 2 phone calls when I booked my car in over the phone. They sent me a report on the vehicle, which advised I could do with new discs as well which I confirmed I couldn’t afford at the moment. I asked them to proceed with the initial repairs agreed and even went through these with the mechanic on the phone as he said the job report wasn’t clear. Interestingly, as a side point, all phone calls are recorded except the ones that the customer might need. Inconveniently, they had to keep the vehicle for another day due to the slight delay.
The next day I was advised that the vehicle was ready, but the bill was £520 when it should’ve been around £300. They had fitted some additional wipers to the front of the car that I didn’t ask for which they claim justified the extra £220. Eventually, having listened to some calls, they accepted that this was their error and agreed that I would not be charged even though the actual price to fit wipers to the front of the car is nowhere near that amount. That in itself is troubling.
Next they presented me with a bill without the 10% reduction that my service plan entitles me too (they said the 10% had been applied). This was a straightforward lie as they were simply charging me the full price that I’d already had confirmed by their central booking centre. The manager at the dealership in sale then advised me that as the 10% had been applied (it hadn’t as you will read later), my car could be dropped off today if I simply paid up as otherwise they would need to conduct further investigations (he’d already conducted these hence the reduction in my bill from £520). I asked him to conduct the investigations (again) at which point he advised this would mean my car would have to stay with them overnight for a second time. It’s clear that this was a tactic to get me to pay the unjustified amount they were claiming just to settle the issue and have my car back. My vehicle was being used as leverage to extract an amount of money that simply wasn’t due. I had no idea how it could have come to this. It was simply vindictive behaviour.
Eventually, having conducted the “investigations” (they’d already done this previously) they had to apply the 10% discount but it was”too late in the day to return my vehicle”. Truly appalling behaviour.
Having lost all trust in them at this stage, I withdrew cash in order to settle my bill as I didn’t want these people to have my bank card details. They refused to accept cash and simply drove off at which point I received a phone call from the manager stating that I would now have to collect the vehicle myself from their premises despite agreeing to pay by card and also having no way of getting to their premises. They subsequently returned, unannounced, with the car 15 mins later (for all they knew I could have set off in a taxi to their premises) and I was, reluctantly, forced to settle my bill by card.
There will obviously now be a rebuttal to all of this from the company, but whatever. It’s all100% accurate as the final bill actually proves. This is merely a warning to anyone who is thinking about using them. I obviously will never darken their doors again so how they respond to this now is utterly irrelevant to me. Just think twice as it could happen to you.
I’ve got recordings of phone calls and screen shots of text exchanges which show the veracity of my claims so I look forward to uploading them here and continuing the public exposure of this issue once they have had the chance to make their predictable denial.

** Update 19/11** Thanks for the reply, despite your attempts to throw doubt on the validity of the review with your use of the word “genuine”.
Could you detail what you’ll be changing in the future to ensure that you don’t charge customers for work they don’t ask for, you don’t refuse to apply the discounts they are eligible for and don’t vindictively withhold customers’ vehicles as a way of pressurising them in to paying inflating invoices? I’m genuinely interested in the learnings as the response seems like a glib attempt to brush it all under the carpet (at least publicly as my personal complaint is in motion).

From booking my vehicle in for a service to collection everything was first class.

Directed at your sale branch.
Spoke to a nice man I think called Connor yesterday about a vehicle.
Checked it was still available today and found the price had been increased on a used vehicle ?!
I get this from someone called yassir
Our used vehicle prices are checked daily using Auto Traders live-market price data and compared to local market prices to ensure you always pay the right price. Thanks to Stellantis &You right price we can offer you a hassle free, no haggle purchase experience so you can concentrate on enjoying your new car.

Scripted rubbish.

This isn’t ticketmaster 1 I wouldn’t recommend using this company

Absolutely appalling service department. My car is with the Sale M33 garage for the second time in three months. The first time a promised one day job took four days. The garage never rang me back, even when they promised to do so. I always had to chase them up. This time I dropped it off Wednesday at 8am and got no phone call till I rang up at 2pm to enquire what had happened. This was despite the survey video being sent to me at 10:30. I was told the parts would come in the following day and I would get an update call. No call Thursday or Friday so now I am without the car over the weekend and no chance of an update before Monday at the earliest. Yet again I will have to chase them up. And this is for a piece of work costing me over £1000. Avoid avoid avoid.

Excellent service from our initial discussions to collection of my car...all work carried out by Malcolm
..Thank you for your knowledge, professionalism, help and guidance during my visits / telephone calls.
I am assured of a thorough and satisfactory experience with Stellantis

Fantastic staff at altringham branch ,made us feel so comfortable we bought a fab car from Dominic, he is so loverly and treats you so special ,he is amazing at his job and couldn't do enough for us from the minute we stepped through the door he made us so welcome and even after follow up call to check everything was going OK, true gentleman not pushy like some salesman ,can't praise him enough ,thanks Dominic.

I can't talk highly enough of this Peugeot dealership in Sale, from the minute we walked we were made to feel welcome.

We visited several other manufacturers showrooms, whilst choosing the right motability vehicle that fitted our needs best.

Malcolm the Peugeot sales person was absolutely fantastic & we can't speak highly enough of him. From start to finish, the whole process was faultless.

After sales experience appalling. Still waiting for log book 3 months after buying car. No information sent regarding used car warranty. Told twice I would get £220+ refund when changed service plan from old car. Still waiting. Sale branch do not know the products they are selling Sold me a warranty when not needed, haven't got a clue. Tried to contact person who sold me the car....won't reply. Great service NOT

Excellent service