Stellantis &You UK - Citroen Birmingham Central Reviews 

Great experience dealing with AJ. Went above and beyond with help required and everything done as quick as can be with all works completed

Omar was most professional and polite. Happy with the customer service.

Fantastic support from Colin Smith & the team.
Would not hesitate to recommend.

Omar in your bham central branch was extremely helpful which made my experience stress free. Good staff are and asset to your company

Horrible after sales customer support. I bought a car from them in January and still waiting for missing part to be fitted.There was another issue but they don’t even care. No response to my calls or emails. E.Crowley who dealt with me was only helpful during sale, when problem occurred- he doesn’t want to know, no outcome or solution. Don’t recommend it at all.

HI wanted to bring to your attention the terrible service that I have experienced at the Stalantis service centre in Birmingham Central
Both me and my wife have brought 3 brand new cars each from this car dealer and always happy with the purchases and Aaron who is very good at what he does

However the after service is terrible

Car Reg TB04 WBA

I booked my wife’s car in for its normal service in December 2025 over the phone and told them that I had an error message on the dashboard , they said they would look into the issue when they did the service , they also asked if I would like to add an additional fuel clean service I declined this as my wife travels less than 3,000 miles a year and not worth it .

I Booked it in but as normal but didn’t have a courtesy car (They never have one ) so had to wait for it to be completed , which is fine , it took around 5 hours this was 2 hours over the time that they said it would be completed, they gave me the keys and then proceeded to charge me for the fuel clean thing , at this point I was so late for an appointment that I paid the charge and then went to get into the car , I noticed that there was the same service light on with the same issue that I had told them about , surely someone would have spotted this when complete the checks within the service , I spoke to the man who was dealing with the service , he asked if I could wait a little longer so could fix the issues , I explained that I couldn’t as I was already late for an appointment , I said that I would book it in again.

The service manager called me the same day as probably was told of the service that I had received that day , he agreed to refund the charge and organised a courtesy car for the next booking to fix the service error message

So I brought the car back around 4 weeks later and left the car with them , they called me later that day saying they needed to order parts and couldn’t fix the error , not sure why it took all day to find this out , anyway these things happen , I collected the car and they said they would call me to book me back in when they had received the parts , a month later and still I still hadn’t received a call so I called the service line and gave my wife’s reg number they said that the Reg was for a car that my wife had back in 2019 they said they couldn’t find another car under that REG , not sure why this was the case but said they couldn’t find the booking either , I asked them for the Birmingham Central service manager to give me a call , they said they would add this to the notes for a call back , this never happened , I called again 2 weeks later to chase the booking (they found it straight away this time ?) , however the parts weren’t available so again I asked for the manager to call me back they said ok , again no call 2 weeks later I still had no call so I called back and they found the booking and said they could book me in 4 weeks later (no courtesy car again ) so booked it in and now waiting for the car to be fixed 1/4/2026 , and just told that the part is not on site so having to sent someone to go and collect it from another service centre , and now they are saying that the fault maybe chargeable and can’t book into June , I’m lost for words , the parts have been fitted but still an error message , Mo at the service desk said it needs to be brought in again and left with them for a couple of days, he has also said that there maybe a charge for the next repair not sure why as this has been a fault since December with multiple visits as of outlines earlier also the service can’t be be done until July ?

I got my car Mot and service done in a day. Well impressed.

Omar had initially booked it in for service and Mot. Who was informative and good.
The manager Stuart Huchvale was really helpful with arranging the courtesy car while my car was in the workshop.

Louise Enser was really helpful she booked my car in and stayed in contact by giving updates on vehicle.

Zoe was really good she was very professional and tried her best in trying to diagnose the fault.

Keep up the good work

Thanks

Great communication after dropping off vehicle. Repair work carried out and complimentary fob battery change. Staff very helpful and polite. As always, very happy with service provided.

No communication from them. They don't answer calls or emails.
Ordered brand new car 9 days ago and paid deposit. Was advised that car was available immediately but asked for 1st March collection so it's new 26 reg. Was advised we could choose registration from list and when chased (more than once) we were advised that we couldn't choose. Still waiting for registration number (to insure) and finance paperwork. It's now 28th February and we still want car tomorrow. We keep calling but never get through to a human. Emails are being ignored. Honestly feel like we've been scammed!! All the pleasure and excitement of buying a new car has gone.
Ended up having to visit dealership on 28th February as still no communication. Turns out that car is due to arrive on 2nd March....... It's now Friday 6th and we're still waiting. Am supposed to be getting a daily update but that's not happened.

I had Omar looking after me when I had my service and MOT. He’s always been really informative and helpful, one of the main reasons I come back is for their service.

The team down here at Birmingham central Stellantis have been great, resolved my problem and given me peace of mind. Well done guys. J Tickell.

Omar was great professional friendly and made my recall experience pleasant

From start to finish Omar Taj provided amazing customer service

Louise was ever so helpful, thorough and kind. Even when understaffed, she still was professional and lovely. My visits were pleasant each time. 10/10.

Excellent service by Omar at the Birmingham Central Branch.

Good service, particularly liked the communication on the day and service from Omar.

Excellent service from the team. I received updates including a video of my car being checked at the workshop. Omar Taj was very helpful, he even offered to park my car when I arrived😊which was greatly appreciated as parking spaces were quite limited.

Fabulous service, thank you Omar 😊

Had vehicle for 3 months after numerous phone calls no answer after customer service complaints no feedback finally got confirmation that vehicle was ready went to garage waited 30 minuets just to get seen .Checked paper work went threw list of works given keys back
Started vehicle drove less then 100m
To find same problem which was dangerous obvious from noise generated from vehicle.
Parked back up went back to service desk.to explain grievances .
I had to two emails confirming vehicle was ready and confirmation of work.
Vehicle was less than 18 months old and new from Citroën.
The only positive was young lad at service reception desk who gave me a lift home as I was dropped off by work colleague.
The inconvenience caused From November to February .
Phone number on main Website not even being answered after spending hours and hours going threw automated system no phone back calls after messages.
Complained to Main Citroën Costomer service for UK still no joy . Even they couldn't not get threw to dealership for update on vehicle. Promised to to ring me back never happened.
Felt absolutely disowned by Citroën Worse customer service experience ever received.
Vehicle still at dealership and waiting feedback.

Fast and no nonsense. Louise kept us informed and it was ready in no time.