Stellantis &You UK - Citroen Birmingham Central Reviews 

Dej was very knowledgeable and very organised! After 3 test drives and a lot of patience with us we secured an excellent deal! I would recommend her to anyone she’s great!

Dej has charisma and served up car knowledge with a side of sass. We were catered for with flair. She made the financing process sound seamless. If you want 5 star service head to Daj at Stellantis

After being completely confused about which cars could be applicable to a tall man in a modern day family, Dej helped and informed us with flair and passion. Totally enthused - thanks. I know who I will talk to when needing some car advise.

Very professional service, Dej was fabulous from the amazing video to the door to door delivery service, great deal without sales pressure

Fabulous service and Rolandaswas calm and knowledgeable and helpful from start to finish

Great service from initial contact.

Dej was amazing, very professional, awesome attention to detail, an absolute pleasure to deal with.

If you need a car, I'd recommend both the dealer, and especially Dej.

I found from initial communication to final purchase, the buying experience was excellent,
From first walking in being greeted by Lorraine, to the excelent attention through the buying process from Rolandas I cannot fault anything
Thanks

Really helpful and friendly sales rep (Dej) Plenty of vehicles to choose from, with different finance options. Found the perfect car!

I had a very nice experience at Stellantis Birmingham Central, the sell adviser Dej was very helpful, he guided me through my vehicle choice until the final stage which was the handover .
I am very pleased with my choice and the overall experience.
Thank you very much 🤩🤩

Great customer service from Lorraine wonderful sales person friendly and helpful credit to your company

Dej Edwards was excellent throughout the whole buying process. So helpful answering all my questions and sending videos of the vehicle as I was not able to see it in the flesh before buying. It was a great experience

I was served by Dej, he made sure everything was good to go as quick as possible and made me aware of everything I needed to know and made me understand everything a lot easier as it’s my first car, would highly recommend going through Dej, thanks again!

Great service and did the job perfectly. Car came back clean and looking like new 👍🏼

I was helped to get some information for my car. I was served by Kelvin who was very attentive and efficient. His manner was professional and understanding of my problem which he helped me to resolve. It makes a difference to your day when you deal with competent people with a true spirit of service. Thank you for being so helpful today Kelvin.

Been 3 months now I can't order a car part from you. Please note, it's not car part number 46461. I attach a picture with what I really need.

Following my previous review, the message to a manager:
How can I contact you, Suzanne? That's what I receive from your car part department:

good afternoon,

This is dealer platform and we have trade history of supplying 464611, for retail inquiries please contact the below.

0121 753 7600
pwmsales stellantis.com

Excellent dealership to deal with, dealt with Ladan Shire and the New Car Manager Arafat they both made the whole process absolutely trouble free.

Van booked in for recall issue. Two and a half weeks before ADD blue light appeared with count down filling did not reset 27 miles in tank and had to fight to get this added on to booking now five weeks later with van still off road and them having it for two weeks still in workshop. They did call for it to be collected and after advising them that reset was not good enough as I do long distances they reset anyway collected it and light came back on 1 mile away. Now still in workshop. I’ve had to hire a van they really are not aware that this is someone’s ability to feed their families I’m disgusted in the service and lack of urgency they have had.
* for Suzanne who replied I do not have your contact details could you please supply me with them

This is not a review I really want to make but unfortunately have no other choice . I’m sure most people won’t want to resort to such measures but sadly I feel that this is the only way to be heard. The services of Stellantis UK, Birmingham (Small Heath) have truly pushed my patience and tolerance to the absolute limit. It’s been appalling to say the least.

As I write this review I’ve called near to 20 times (during available hours) and have only been called back twice; each time I’ve called I must add that I was told I would be called back, yet on nearly all occasions nothing.

For context, I booked my car to go into service to look at my clutch, which had been unusually shaky a few weeks prior. Although it seemed to be a lot better, I decided to still get it checked as I am covered under warranty.

Dropped off car on 13th June (mind you I didn’t receive a text or email to confirm even a time) and stressed to the member of staff that i need to know the wait time or at least be kept up to date as I have an 11 month old daughter and a 5 month pregnant wife, to which we have only the one car.

I asked for a courtesy car, however was told that they need to establish if the fault is under warranty or ware and tear.

As mentioned only twice have I been called back after relentless calls from my end asking for any updates. I was told on Wednesday 14th by a member of staff that “paperwork was being sorted out” and when I asked if that meant it was fixed, the staff said “yeah should be, they will call you tomorrow to arrange collection”. I soon realised that none of these things were true after not being called back, but also speaking to a member of staff (15th June) to find out that the car hadn’t been seen to at all and in fact, they needed my permission to carry out a 5 hour diagnostic check.

After agreeing to carrying out the diagnostic check, I hadn’t received a call back, so was called the following day. I actually called around 3-4 times. Both occasions, including with what seemed like a redirected call to a centre, said I would get a call back from a manager to update me on what is going on, again NOTHING.

I turned up on Saturday 17th to collect my car as I needed to take a long drive. I actually spoke to the service manager who did apologise, however mentioned that the car wasn’t due to go in until 20th June. I returned the car in time and still to this date have no idea what is going on.

I was told by the manager on 22nd June that the car would go in either the same day or early the next morning. I still haven’t heard anything. I was also told that a courtesy car would be sorted. Again nothing.

It’s been nearly two weeks and I’ve spent over £100 on travel, leaving in and out of work, cancelled important plans and constantly rearranged schedules for my pregnant wife and baby. I’ve stressed this on every occasion and the response or lack of just shows there is no urgency, understanding or care.

I have expressed that I understand that things can happen and delays are inevitable at times, but I constantly reminded them of my circumstances and the importance of being kept up to date. The fact that I’ve been lied to, given empty promises and lack of communication and remorse shows me all I need to know.

I’m clearly being ignored so this I guess is the only way to be heard.

Requested a replacement key in November 2022, approximately FIVE WHOLE MONTHS AGO. I know they have the electronic part and I also know that they have the blank key part. They claim they are waiting for the metal part to be delivered even though the stores man offered to sell me one for £15. Approx SIX WEEKS AGO on the phone, the manager promised it would be available within a week . Still waiting and they have had my money £450+ all that time. As I said to them, it really is like getting blood from a stone

What do I think of their service…can’t print it here !!