Stellantis &You UK - Citroen Birmingham Central Reviews 

Great service, quick easy and reliable. Lorraine the sales rep was really easy to work with and made for a smooth process

Late October 2022 one of my keys was lost/stolen paid Citroen several hundred pounds in November for a new key and here we are at the end of February 2023 and they have still not supplied me with the replacement. They have had the electronic part in stock for several weeks.

When I complained I was referred to the ombudsman for the industry and their legal department by a female supervisor.

It’s like trying to get blood out of a stone.

Buying new car.

Great customer service and smooth order of motability vehicle

Very happy with the sales team at Robins and Day at Birmingham Central. Rafat has provided a great after sales service.

Very happy with my visit to STELLANTIS &You Citroen Birmingham Central. The sales Team along with the sales Manager took their time to go through the deal the put together for me and were not forcing anything onto me made me feel very comfortable.

Service and repairs booking originally took weeks due to cancellations caused by a lack of staff. Charged a fortune for diagnostics which failed to identify problem with a faulty fan motor. Simply resolved by private auto electrician within an hour and for a fraction of the cost. Friendly staff but failed to compensate for incompetence.

Good communication, clear advice, helpful attitude, knowledgeable and reliable servicing.

After an initial nightmare getting a booking for inspection, service and MOT at Birmingham Central I was very well looked after by Rachel and Caitlin. They even managed to get my car in early, dealt with swiftly and were in general a pleasure to deal with. Thank you.

I have been a regular visitor, but for the first time, this year, I used the offer of a collect and return. It was bliss! I have always dreaded the journey, and this time, didn't have to. It was all so easy and stress free.

Me and my partner are anxious buyers, Anthony has absolutely brilliant and spoke us through everything! He was very informative and put our mind at ease. We are very happy with our new car.
Thank you Anthony and everyone at Robbins and Day Birmingham

Very pleasant experience when ordering new Citroen car.
My thanks to Salesman Anthony Frimpong along with Sales Manager Shiv Trikha who worked together to find the best price, making a very good deal for me.
Both very helpful and friendly.

Very helpful and polite orderd new car with no problems

Problems with van, very long process but terrible communication, not letting us no what as happening chasing news, not honouring warranty after part supplied by them was faulty. Told part wasn’t fitted using service kit however part was supplied by them and asked if kit required . Even after complaining to manager and booking in a second date to be repaired with him, when we turned up for repair we were told no booking was made , finally part replaced charged as not covered as they claimed fitted incorrectly. £600 later and 1 week and fault reappeared and still would not admit the original part was faulty . Finally another 4 week wait and final replacement so far was covered by warranty. No help for the previous two £600 bills paid, not even a help regards part replacement of obviously faulty parts
Would never recommend them.
Blaming their staff leaving and not keeping records to blaming my local garage , to denying they supplied the part even though we had receipts, to failing to book the repair in twice and driving miles to drop van off and waiting weeks to get it back. Poor poor poor service from start to finish
Went on from December last year and have finally got van back 2 weeks ago in September repaired for now

Bought my car in Sept 2022 and all was great apart from the spare key not working. This was due to be fixed fairly quickly but it turned out the key was the wrong key. A year on and constant phone calls I still can’t even get a call back about the key and what is happening. I have been promised multiple times I would be called back and I haven’t once had a phone call. I had another issue with the window which was dealt with professionally and they were helpful, such a shame about the hassle from the key

Can’t thank Lorraine enough for all the help she gave me! This is my first time I’ve ever dealt with Robins&Day and I was definitely impressed. Clear concise information and did everything possible to give me the best deal to fit my pocket! Well done! Great experience 👍👍

Car was picked up and dropped off as stated
Whilst in for service kept informed

Having been a client of Robins & Day, at your location at Smallheath Highway, for nearly 30 years, and having retained my current vehicle ( Zhara Picasso) for the last 19 years, I feel that I'm in a favourable position to pass. comment on the many occasions I have experienced the annual need of a Service booking.
This most recent visit was, as expected, a very enjoyable experience. Arrival at 8am, Staff efficient, pleasant and helpful.I always spend several hours residing in your waiting area within the showroom (keeping myself occupied !!). Altogether a creditable occasion

I would like to thank AARON NEAL..
Thank you so much for everything for ordering me my perfect car, everything was explained well and everything went smoothly cannot wait to pick my new car up
Thank you once again.

From Henna x