Having received very poor service & aftercare from an independent garage in Ongar we took our Citroen to Stellantis & You in Chelmsford. Received great service & felt really looked after from day 1 by... See more
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Location
Switch locationWaterhouse Ln Bilton Road, CM1 2UP Chelmsford, GB
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My dealer Jordan Warrener was absolutely on point with everything that related to the sale of my car!!nothing was too much trouble for her, she answered all my queries in a very professional manner, s... See more
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Firstly it was so refreshing to be advised on the purchase of a new electric vehicle by a young well-informed pleasant young lady. Her name is Jordan Warrener and she is employed as a Sales Assistant... See more
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factory recall on a DS3 airbag, was informed to book through STELLANTIS, where it would be booked in for free. its taken three days of multiple phone calls to the service desk, emails, voice mails,... See more
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Company details
Written by the company
Stellantis &You UK the new name for Robins & Day across all 54 locations in the UK. We have a rich heritage in the UK with a history of over 100 years that had been focused on providing excellent customer service. Now as Stellantis &You UK we benefit from Stellantis, as one of the world’s leading automakers and is centred on customer experience. To show the important of closeness to customer and employee, there is no space present with “&You”.
Contact info
Waterhouse Ln Bilton Road, CM1 2UP, Chelmsford, United Kingdom
4.5
Excellent
107 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 1 month
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I was kept updated at all times while…
I was kept updated at all times while waiting for part to come. Abbie on reception was amazing. She talked me through every step of the way keeping me informed about my car Abigail is a star and is a credit to your work team and company. Very polite and very helpfall
June 27, 2024
Reply from Stellantis &You UK - Citroen Chelmsford
Dear Christine
Thank you for your wonderful review! We're delighted you had such a positive experience with our service.
We’re especially pleased that Abbie made such a great impression. Keeping our customers informed and ensuring they feel supported is our top priority, and it's fantastic to hear that Abbie excelled in this regard. She truly is a star and a credit to our team and company.
Your kind words mean a lot to us, and we appreciate you taking the time to share your experience. Rest assured, we are committed to providing excellent service. If there’s anything else we can do for you, please don’t hesitate to reach out.
Mustapha Lawson
General Manager
Had a good experience
Had a good experience with Will at Chelmsford branch. Purchased and drove away within three days and had a positive buying process. Thanks Will for making me feel at ease and making the process easy.
June 14, 2024
Unprompted review
Reply from Stellantis &You UK - Citroen Chelmsford
Dear Matthew
Thank you for sharing your positive experience with us! We are thrilled to hear that Will at our Chelmsford branch made your buying process smooth and enjoyable. It's great to know that you were able to purchase and drive away within three days.
Will is indeed an asset to our team, and we're glad he made you feel at ease throughout the process. If you need any further assistance, please don’t hesitate to reach out.
Thank you again for choosing us, and we hope to see you again in the future!
Mustapha Lawson
General Manager
Customer service was great
Customer service was great first dealt with Mike, then Zachary both extremely helpful, I did not go to the showroom as too far away but they took video of car explained everything about car and any marks on vehicle. Could not fault them.
June 14, 2024
Unprompted review
Reply from Stellantis &You UK - Citroen Chelmsford
Dear Karen
Thank you so much for your kind review! We are thrilled to hear that you had a great customer service experience with both Marc and Zachary. It's wonderful to know that, even though you couldn't visit our showroom, they were able to assist you thoroughly with videos and detailed explanations about the car.
We pride ourselves on providing exceptional service, and it’s rewarding to hear that Mike and Zachary were extremely helpful and transparent throughout the process. If you need any further assistance, please don’t hesitate to reach out.
Thank you again for choosing us, and we hope to serve you again in the future!
Mustapha Lawson
General Manager
Kris was a brilliant salesman
Kris was a brilliant salesman, explained everything and was super helpful. He gave us a great part exchange deal and made the whole experience pleasurable. Extremely pleased with the car, have already recommended a friend and would recommend anyone to come and see Kris!
June 13, 2024
Unprompted review
Reply from Stellantis &You UK - Citroen Chelmsford
Dear Sophia
Thank you so much for your kind words and glowing review! We are thrilled to hear that Kris provided you with exceptional service and made your experience pleasurable. It's wonderful to know you are pleased with your new car and that you found our part exchange deal beneficial.
Your recommendations mean a lot to us, and we appreciate you spreading the word. If you or your friend need any further assistance, please don’t hesitate to reach out. We look forward to serving you again in the future.
Mustapha Lawson
General Manager
Great experience
Purchased a new car last week and Zach couldn’t have been anymore helpful. Very knowledgeable, courteous and professional throughout and happy to go the extra mile.
June 8, 2024
Unprompted review
Reply from Stellantis &You UK - Citroen Chelmsford
Dear Ruth
Thank you for taking the time to share your experience with us! We're delighted to hear that Zach was so helpful during your car purchase. His knowledge, courtesy, and professionalism are qualities we highly value in our team.
We're glad that Zach was able to go the extra mile for you. If you have any further questions or need assistance, please don't hesitate to reach out. Enjoy your new car!
Mustapha Lawson
General Manager
Very informative
Very informative, made the process easy, friendly and helpful staff.
June 6, 2024
Unprompted review
Reply from Stellantis &You UK - Citroen Chelmsford
Dear Esther
Thank you for your wonderful feedback! We're pleased to hear that our staff provided you with informative, easy, and friendly service. We strive to make the car-buying process as smooth and enjoyable as possible.
If you need any further assistance, please don't hesitate to get in touch. We look forward to serving you again in the future
Mustapha Lawson
General Manager
Great experience
Great experience. Zach was great sorting out our second hand Polo. Lovely guy and (hopefully) a great first car for my daughter.
June 1, 2024
Unprompted review
Reply from Stellantis &You UK - Citroen Chelmsford
Dear Liza
Thank you for sharing your great experience with us! We're delighted to hear that Zach was able to help sort out your second-hand Polo. We'll be sure to pass along your kind words to him.
We're thrilled that your daughter now has her first car, and we hope it brings her many wonderful memories. If you have any more questions or need any help in the future, please don't hesitate to reach out.
Mustapha Lawson
General Manager
Reply from Stellantis &You UK - Citroen Chelmsford
Dear Andrew
Thank you so much for your kind words! We're delighted to hear that you found our service both helpful and friendly. If you have any more questions or need further assistance, please don't hesitate to reach out. We're always here to help!
Mustapha Lawson
General Manager
Great customer service and…
Great customer service and communication. Thanks to Zach and Marc.
May 31, 2024
Unprompted review
Reply from Stellantis &You UK - Citroen Chelmsford
Dear Ally
Thank you for your wonderful review! We're delighted to hear that you appreciated our customer service and communication. I'll be sure to pass along your thanks to Zach and Marc. If you need any further assistance, please don't hesitate to reach out.
Mustapha Lawson
General Manager
Great and excellent customer service
Great and excellent customer service. Highly recommended. Process of buying a car from this dealership was seamless and hassle free.
May 31, 2024
Unprompted review
Reply from Stellantis &You UK - Citroen Chelmsford
Dear Bernadino
Thank you for your fantastic review! We're thrilled to hear that you had a great experience with our customer service and that the car-buying process was seamless and hassle-free. Your recommendation means a lot to us. If you ever need anything else, feel free to reach out. Enjoy your new car!
Always a pleasure to welcome our repeat customers back to the business.
Thank you for your loyalty
Mustapha Lawson
General Manager
Every one was just so helpful
Every one was just so helpful, and bent over backwards to help us. This includes the poor chap trying to get customer cars parked in the very full car park
May 29, 2024
Reply from Stellantis &You UK - Citroen Chelmsford
Dear Ailsa
Thank you so much for your kind words! We're thrilled to hear that our team went above and beyond to assist you. We'll make sure to pass on your appreciation to everyone, including Goodluck -the dedicated chap managing the busy car park. If you need any further assistance, please don't hesitate to reach out.
Thank you
Mustapha Lawson
General Manager
Reply from Stellantis &You UK - Citroen Chelmsford
Dear Beth
Thank you for your positive feedback! We're delighted to hear that you had a great experience buying your new car. It's wonderful to know that Zach was helpful throughout the process. Enjoy your new car, and we look forward to serving you again in the future!
Mustapha Lawson
General Manager
Service with a smile!
Efficient well, managed time kept informed at all times. Staff helpful and polite would certainly recommend them.
May 19, 2024
Reply from Stellantis &You UK - Citroen Chelmsford
Dear Susan
Thank you for your feedback! It's wonderful to hear that you had such a positive experience. We're glad that our staff could assist you efficiently and politely. Keeping our clients informed and ensuring a smooth service is our priority. We appreciate your recommendation and look forward to serving you again in the future!
Mustapha Lawson
General Manager
If you want quick online process forget it.
Very long winded process trying to buy a car online. Web site phone numbers and part exchange valuation numbers are connected to a call centre who want various details from you. Eventually someone calls, no idea who they are, for everything to be repeated to them. Then a very long “legal” listening session for over ten minutes- all I wanted was my part exchange price!
When this finally came at the end of a stream of phone calls, video etc. it was by far the worst price I had received from any dealer, with a load of excuses why it was so bad. A very poor experience and feel sorry for the salesman who tried to be helpful.
May 18, 2024
Unprompted review
Reply from Stellantis &You UK - Citroen Chelmsford
Dear Roger
Thank you for sharing your feedback. We're sorry to hear about your frustrating experience with our online car-buying process. The multiple steps, repetitive questions, and lengthy legal information were inconvenient. Please understand that the so-called "very long legal listening session" is mandatory compliance designed to offer all our customers the right level of protection while buying a car. As an Authorised FCA motor dealer, we must ensure all consumers are afforded the right level of protection.
We understand your disappointment with the part exchange valuation and the overall experience. We offer a fair valuation of any part exchange based on the data available to us at the time of enquiry.
Your feedback is valuable and will be used to improve our process. We apologise for the inconvenience and appreciate your patience.
Mustapha Lawson
General Manager
New car sales
Zachary Hardy was very polite and helpful, if he was not available on the phone he would always call back, car collected on time as promised good service
Thank you
May 18, 2024
Unprompted review
Reply from Stellantis &You UK - Citroen Chelmsford
Thank you for sharing your experience with us! We're thrilled to hear that Zachary Hardy provided you with polite and helpful service. It's great to know that he was responsive and ensured your car was collected on time as promised. We appreciate your feedback and hope you enjoy your new car. Thank you for choosing us!
Mustapha Lawson
General Manager
Brought a nearly new car at Stellantis…
Brought a nearly new car at Stellantis excellent service from Zach In the sales team made the process as easy as possible.
Explained everything clearly as we went through the process
Thanks Zach
April 25, 2024
Unprompted review
Reply from Stellantis &You UK - Citroen Chelmsford
Dear Tim
It's fantastic to hear that Zach provided you with excellent service during your car purchase at Stellantis! Making the process as smooth and clear as possible is always our goal, and it's great to know that Zach achieved that for you. We'll make sure to pass along your kind words to him. If you ever need anything else or have any questions in the future, don't hesitate to reach out. Enjoy your nearly new car, and thank you for choosing Stellantis!
Thank you
Mustapha Lawson
General Manager
Awful customer services from Chelmsford…
Awful customer services from Chelmsford sales department.
Reserved a vehicle online that I had been told was sold. Was called up to arrange a test drive after I had reserved it and arranged a time. I mentioned I had been told it was sold and the salesperson on the phone told me that he would check and I would be contacted if it was sold. Travelled 1 hour to be told the vehicle I reserved had been sold and that they didn't get the message to contact me if the car was unavailable until mi arrived which was 2 hours after the call. Refused to help me find another car unless I was buying g through Chelmsford and wouldn't even call another Stellantis branch to help find an alternative. The car was still available to reserve 4 days later. Eventually bought a car through another dealership who took the car down even before I had paid a deposit.
April 13, 2024
Unprompted review
Reply from Stellantis &You UK - Citroen Chelmsford
Hi Rhys, we are disappointed to hear about the negative experience you have received when trying to purchase a used vehicle from our Chelmsford dealership. We are currently looking into the reservation process to ensure this does not occur in the future. Kind regards, Stellantis &You UK
Went to stelliants & you .
Went to stelliants & you .. and had my van done .
Louise at services was amazing .
And Danny the guy that done the van was fantastic. So so helpful . We will deffo go back
Thanks again Danny 🙌
April 9, 2024
Unprompted review
Reply from Stellantis &You UK - Citroen Chelmsford
Dear Patricia
It's wonderful to hear that you had a positive experience at Stellantis Chelmsford! Louise and Danny sound like they provided exceptional service, and we're delighted to hear that they were so helpful throughout your visit. We'll be sure to pass along your kind words to them. If you ever need anything else or decide to return, please don't hesitate to reach out. We appreciate your business, and thank you for taking the time to share your feedback!
Thank you
Mustapha Lawson
General Manager
I have been with Peugeot for almost 30…
I have been with Peugeot for almost 30 years and I have always found Peugeot cars very comfortable to drive. The service I received are exemplary and all the staff are very professional and helpful.
April 5, 2024
Reply from Stellantis &You UK - Citroen Chelmsford
It's fantastic to hear about your long-standing loyalty to Peugeot! We're thrilled that you find their cars comfortable to drive and that you've had exemplary service throughout your nearly 30 years with the brand. Providing professional and helpful service is a priority for us, and we're glad to hear that the staff has consistently met your expectations. If there's anything else we can assist you with or if you have any questions in the future, please feel free to reach out. Thank you for being a valued Peugeot customer!
Thank you
Mustapha Lawson
General Manager
Appointment let down
I booked an appointment to see a member of the sales team having made them aware of my needs and interest in a new car.
I turned up 5 minutes before the appointment time and made them aware I was there. I was told that the person I was due to see was with a client and was asked to sit down.
After fifteen minutes, the sales person that I was due to see came over to me to say that they were with a client and would be a while.
I asked if there was anyone else available for me to see instead but was told that the other sales reps were with other clients too and so could I wait. I informed them that I was not prepared to wait as I had booked an appointment and did not have time to sit at the garage for hours.
When you have booked an appointment, to then be told that you will have to wait a significant time to actually meet with someone is ridiculous and really poor service.
Don't book appointments if you are not going to be available to meet with that client at that time. After over fifteen minutes, it was clear that i would be waiting for some time before being able to meet with someone and this is not a good way to treat customers.
I have been a Peugeot customer since I bought my first car 20 years ago but I am seriously questioning my brand loyalty now and will be looking at other car brands to see if they can provide a more attentive level of better service.
March 16, 2024
Unprompted review
Reply from Stellantis &You UK - Citroen Chelmsford
Dear Charlotte,
I want to extend my sincerest apologies for the disappointing experience you had during your recent appointment with our sales team. Your feedback is incredibly valuable to us, and we're deeply sorry for any inconvenience or frustration caused.
It's truly disheartening to hear that you had to wait for an extended period despite booking an appointment in advance. This falls short of the level of service we strive to provide, and I completely understand your frustration.
Please know that we take your concerns very seriously, and I will personally investigate what went wrong to ensure that measures are put in place to prevent such occurrences in the future. Every customer's time is precious, and we should have been better prepared to accommodate your needs.
I would like to extend an invitation to you to revisit our dealership at your convenience. I assure you that we will make every effort to provide you with the attentive service you deserve and address any questions or concerns you may have regarding your car needs.
Additionally, I would appreciate the opportunity to speak with you directly to discuss your experience further and to offer any additional assistance or support. Please feel free to contact me on Tel 01245 262 162 at your earliest convenience.
Once again, please accept our sincere apologies for the inconvenience caused. We value your loyalty as a long-time Peugeot customer, and we're committed to earning back your trust.
Thank you for bringing this matter to our attention. We look forward to the opportunity to make things right and regain your confidence in our brand.
Warm Regards
Mustapha Lawson
General Manager
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