Stellantis &You UK - Citroen Coventry Reviews 

444
TrustScore 4.5 out of 5

4.5

Phoenix Corner, Kenpas Highway, CV3 6PE Coventry, GB


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See what reviewers are saying

Rated 5 out of 5 stars

We just recently purchased a citroen c3 aircross. We were led through the sale by Carl Monk, who's professionalism and attention to detail regarding the sale from beginning to end, made us feel com... See more

Rated 5 out of 5 stars

Stellantis & You, Coventry, was the 4th showroom we visited on our search for our new, used car. The saleswoman, Sarah Egan, was very helpful. Friendly and knowledgeable about the model we were inter... See more

Company replied

Rated 1 out of 5 stars

Rubbish if you use the servicing department, incompetent in many ways, bulbs gone yet again, last time I paid £ 50 for them to sort them out only 3 months ago . So glad I didn't have a cluch repla... See more

Company replied

Rated 5 out of 5 stars

We met Rowan Wilson whilst we were browsing the used cars on display. He help us decide on which car would be best for us and arranged for a test drive. Once we had decided he talked us through the p... See more

Company replied


Company details

  1. Car Dealer

Written by the company

Stellantis &You UK the new name for Robins & Day across all 54 locations in the UK. We have a rich heritage in the UK with a history of over 100 years that had been focused on providing excellent customer service. Now as Stellantis &You UK we benefit from Stellantis, as one of the world’s leading automakers and is centred on customer experience. To show the important of closeness to customer and employee, there is no space present with “&You”.


Contact info

  • Phoenix Corner, Kenpas Highway, CV3 6PE, Coventry, United Kingdom

  • 02476 840 777

4.5

Excellent

TrustScore 4.5 out of 5

444 reviews

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4-star
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1-star

Asks customers to review

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Replied to 97% of negative reviews

Typically replies within 1 month

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4.5

All reviews

(444)

3,016 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent service

Excellent service ! Highly recommend

September 13, 2024
Stellantis &You UK - Citroen Coventry logo

Reply from Stellantis &You UK - Citroen Coventry

Hi Jane,

Many thanks for your 5* star review, I will share this with the team. I’m glad we could deliver a 5* experience.

Kind regards
Jack Palmer
General Manager

Rated 4 out of 5 stars

Annual service and MOT

Faye in Reception was helpful and attentive. However, wait times of over 15 minutes to see staff could be improved.
After picking up my car, I discovered a small issue. But this was addressed in the post-service follow up call to my satisfaction.

September 10, 2024
Stellantis &You UK - Citroen Coventry logo

Reply from Stellantis &You UK - Citroen Coventry

Hi Mark,

Many thanks for your 4* star review, I will share this with Faye and the team. I’m glad we managed to address any issue you had on the day, hopefully next time we can deliver that 5* experience.

Kind regards
Jack Palmer
General Manager

Rated 4 out of 5 stars

Rowan from the Coventry branch was very…

Rowan from the Coventry branch was very helpfu. He kept in regular contact & acted in a professional manner whilst being friendly & attentive.
My new car arrived quickly & the whole process from start to finish was extremely quick & hassel free!!! Would definitely recommend!!!

August 30, 2024
Unprompted review
Stellantis &You UK - Citroen Coventry logo

Reply from Stellantis &You UK - Citroen Coventry

Hi Holly

Many thanks for your 4* review, I will share this with Rowan.

Kind regards,
Jack Palmer
General Manager

Rated 5 out of 5 stars

Excellent service and communication…

Excellent service and communication from Aaron Wyatt at the Coventry branch of Stellantis. We travelled about an 90 mins to view a 3 year old mini. We were welcomed fairly quickly and once Aaron took over, the experience of viewing, test driving, negotiating and purchasing was very smooth. We were able to pick it up the following week and again the car was ready, spotlessly clean and Aaron took his time to hand it over. The after care and whole experience has been faultless and I would highly recommend buying a second hand car from this dealer. Thank you to Aaron for making it an easy purchase .. love the car!

July 5, 2024
Unprompted review
Stellantis &You UK - Citroen Coventry logo

Reply from Stellantis &You UK - Citroen Coventry

Hi Julie

Many thanks for your 5* star review, I will share this with Aaron. I’m glad we could deliver a 5* experience.

Kind regards
Jack Palmer
General Manager

Rated 5 out of 5 stars

Great buying experience

I had a great experience buying a car. Rowan was so extremely helpful, I was taken completely seriously (which I haven’t been granted by sellers in the past) and was able to leave with the car I wanted. I am so extremely grateful to him and recommend to all!

August 31, 2024
Unprompted review
Stellantis &You UK - Citroen Coventry logo

Reply from Stellantis &You UK - Citroen Coventry

Hi Rebecca

Many thanks for your 5* star review, I will share this with Rowan. I’m glad we could deliver a 5* experience.

Kind regards
Jack Palmer
General Manager

Rated 5 out of 5 stars

Visited a couple of peugeot dealers and…

Visited a couple of peugeot dealers and the car we wanted had a wait time of January.
Spoke to Cameron who said he would have a look at what he could do and managed to source the car spec we wanted and had it delivered within 2 weeks.
Great service, great people to deal with and would highly recommend.
Also Rowan at the handover was great as well.

August 31, 2024
Unprompted review
Stellantis &You UK - Citroen Coventry logo

Reply from Stellantis &You UK - Citroen Coventry

Hi Nathan

Many thanks for your 5* star review, I will share this with Cameron and Rowan. I’m glad we could deliver a 5* experience.

Kind regards
Jack Palmer
General Manager

Rated 5 out of 5 stars

Amazing Service

Sarah was extremely helpful when sorting out times to come and look at a car. When I decided to purchase the car she gave me lots of information about my options when it came to the difference types of aftercare. On collection day she was as excited as I was which filled me with souch joy. She was very understanding of what I needed for my situation.

August 30, 2024
Unprompted review
Stellantis &You UK - Citroen Coventry logo

Reply from Stellantis &You UK - Citroen Coventry

Hi Gemma

Many thanks for your 5* star review, I will share this with Sarah. I’m glad we could deliver a 5* experience.

Kind regards
Jack Palmer
General Manager

Rated 4 out of 5 stars

Aaron Wyatt was our Sales…

Aaron Wyatt was our Sales representative, he was friendly and professional, he listened to our needs and did his best to find a car that was just what we were looking for.

Even when one car fell through due to inaccurate information on the network. He worked hard to solve the issues and find us another car in budget.

August 28, 2024
Unprompted review
Stellantis &You UK - Citroen Coventry logo

Reply from Stellantis &You UK - Citroen Coventry

Hi Helen

Many thanks for your 4* star review, I will share this with Aaron. I’m glad we could deliver a 4* experience and hopefully we can bump that up to 5*s next time round!

Kind regards
Jack Palmer
General Manager

Rated 5 out of 5 stars

Service has been fantastic from start…

Service has been fantastic from start to finish, any questions or queries have been answered and dealt with promptly and effectively. Highly recommend the service.

August 28, 2024
Unprompted review
Stellantis &You UK - Citroen Coventry logo

Reply from Stellantis &You UK - Citroen Coventry

Hi Joelene

Many thanks for your 5* star review, I will share this with the team. I’m glad we could deliver a 5* experience.

Kind regards
Jack Palmer

Rated 5 out of 5 stars

Such a great experience

Such a great experience. Rowan from Peugeot Coventry was very helpful and I would highly recommend. Thank you.

June 11, 2024
Unprompted review
Stellantis &You UK - Citroen Coventry logo

Reply from Stellantis &You UK - Citroen Coventry

Hi Boo

Many thanks for your 5* star review, I will share this with Rowan. I’m glad we could deliver a 5* experience.

Kind regards
Jack Palmer
General Manager

Rated 5 out of 5 stars

Sarah was so helpful and lovely when…

Sarah was so helpful and lovely when purchasing my new car . Went through all the details and help me set up insurance for one week . Would definitely recommend.

August 26, 2024
Unprompted review
Stellantis &You UK - Citroen Coventry logo

Reply from Stellantis &You UK - Citroen Coventry

Hi Lorraine

Many thanks for your 5* star review, I will share this with Sarah. I’m glad we could deliver a 5* experience.

Kind regards
Jack Palmer
General Manager

Rated 5 out of 5 stars

very friendly & professional

very friendly & professional
good communication

July 31, 2024
Unprompted review
Stellantis &You UK - Citroen Coventry logo

Reply from Stellantis &You UK - Citroen Coventry

Hi Peter

Many thanks for your 5* star review, I will share this with Aaron. I’m glad we could deliver a 5* experience.

Kind regards
Jack Palmer
General Manager

Rated 5 out of 5 stars

Excellent and always friendly and…

Excellent and always friendly and straightforward.

August 21, 2024
Unprompted review
Stellantis &You UK - Citroen Coventry logo

Reply from Stellantis &You UK - Citroen Coventry

Hi Claire

Many thanks for your 5* star review, I will share this with Leigh. I’m glad we could deliver a 5* experience.

Kind regards
Jack Palmer
General Manager

Rated 5 out of 5 stars

Carl Monk is the guy to deal with!

We got a car through a gentleman called Carl Monk! He was amazing from start to finish. He knew his cars & sat down with us to discuss our needs and what would suit us best. Took his time & explained everything throughly. We ended up going for an electric car & he left no stone unturned. FANTASTIC GUY from start to finish & can’t wait to get my next car from him when it’s time. He was down to ground, honest, knew his stuff, kind & considerate and Peugeot should be highly proud & honoured to have someone like him work for them! He makes Peugeot! We’ve told everyone about your garage after it was recommended to us & they didn’t disappoint. Great guy & great dealership!

August 17, 2024
Unprompted review
Stellantis &You UK - Citroen Coventry logo

Reply from Stellantis &You UK - Citroen Coventry

Hi Guys

Many thanks for your 5* star review, I will share this with Carl. I’m glad we could deliver a 5* experience.

Kind regards
Jack Palmer
General Manager

Rated 5 out of 5 stars

A good experience.

We met Rowan Wilson whilst we were browsing the used cars on display. He help us decide on which car would be best for us and arranged for a test drive. Once we had decided he talked us through the purchase process making it a smooth and uncomplicated procedure. We were very happy with the whole experience and my wife is now enjoying her new car.

July 28, 2024
Unprompted review
Stellantis &You UK - Citroen Coventry logo

Reply from Stellantis &You UK - Citroen Coventry

Hi David

Many thanks for your 5* star review, I will share this with Rowan. I’m glad we could deliver a 5* experience.

Kind regards
Jack Palmer
General Manager

Rated 5 out of 5 stars

Ordered our latest motability vehicle…

Ordered our latest motability vehicle (Peugeot E3008) through sales Adviser Aaron Wyatt. The process from start to finish was brilliant. Kept informed at every step as our order progress. We even had the home charger fitted within 2 weeks of ordering. Hand over was never rushed, with help setting up the My Peugeot app and a genuine offer of help should I need it further down the line. This is my 4th vehicle on the scheme with as many manufacturers, and this was the best experience by far.

August 5, 2024
Unprompted review
Stellantis &You UK - Citroen Coventry logo

Reply from Stellantis &You UK - Citroen Coventry

Hi Finn

Many thanks for your 5* star review, I will share this with Aaron. I’m glad we could deliver a 5* experience.

Kind regards
Jack Palmer
General Manager

Rated 5 out of 5 stars

Cameron was very helpful

Cameron was very helpful, and was not once pushy when assisting us with the purchase of our new car. Would recommend.

August 14, 2024
Unprompted review
Stellantis &You UK - Citroen Coventry logo

Reply from Stellantis &You UK - Citroen Coventry

Hi Lucy

Many thanks for your 5* star review, I will share this with Cameron. I’m glad we could deliver a 5* experience.

Kind regards
Jack Palmer
General Manager

Rated 5 out of 5 stars

Stellantis went the extra mile!

I ordered a car from a distance without seeing it! Stellantis Coventry were extremely helpful with sending photos, videos and answering questions. Even over the weekend I had an email response to a concern. The car was delivered to me in record time and my previous car was taken in part-exchange. This made everything so easy as I could get used to the car on home territory and buy a car to the exact specifications I required despite the distance. The delivery driver made the exchange easy. The sales person could not have been more helpful and I am so glad I bought the car.

July 30, 2024
Unprompted review
Stellantis &You UK - Citroen Coventry logo

Reply from Stellantis &You UK - Citroen Coventry

Hi Elaine

Many thanks for your 5* star review, I will share this with Rowan. I’m glad we could deliver a 5* experience.

Kind regards
Jack Palmer
General Manager

Rated 5 out of 5 stars

Fantastic experience

Fantastic experience - we love our new C5 aircross. Sarah our sales adviser was extremely helpful and knowledgeable going above and beyond to ensure the deal was perfect for us.

August 17, 2024
Unprompted review
Stellantis &You UK - Citroen Coventry logo

Reply from Stellantis &You UK - Citroen Coventry

Hi Marcus

Many thanks for your 5* star review, I will share this with Sarah. I’m glad we could deliver a 5* experience.

Kind regards
Jack Palmer
General Manager

Rated 5 out of 5 stars

Helpful and informative

Helpful and informative. Really happy with my new car

August 17, 2024
Unprompted review
Stellantis &You UK - Citroen Coventry logo

Reply from Stellantis &You UK - Citroen Coventry

Hi Ellen

Many thanks for your 5* star review, I will share this with the team. I’m glad we could deliver a 5* experience.

Kind regards
Jack Palmer
General Manager

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