Stellantis &You UK - Citroen Edgware Reviews 

Sagal was great, very attentive and professional

The service I received today from Segal regarding the MOT of my Peugeot 3008 was very good. She was professional, helpful, and made the whole process smooth and straightforward. I really appreciate the support.

MS SAGAL,She very helpful wonderful customers service and very courteous and explained all you need to know about your car service, wonderful person,

Nari & Sagal were amazing very helpful keeping me updated constantly have amazing customer service

Very friendly service, staff were professional and made the whole process easy by picking/dropping off my car!

I had problems with my audio system and the I was getting nowhere fast but Mo at the Edgware branch used great customer service and expertise and sorted everything in minutes. There’s a lot to be said for good old fashioned customer service, listening and experience.

I recently purchased a Jeep Avenger Summit and had an outstanding experience from start to finish. Imran from the Edgware branch was incredibly helpful throughout the process — professional, friendly, and genuinely committed to great customer service. Thanks to his efficiency, the car was delivered in just two days, which exceeded my expectations.

The delivery driver was also fantastic. He was kind, patient, and took the time to clearly explain all the features of the car, making the handover smooth and stress-free.

Overall, I’m extremely happy with the service and would highly recommend them to anyone looking for a hassle-free car-buying experience.

Huge delays in the order of a new C3 Aircross, poor communication during the time - repeatedly with me chasing. Eventually gave up, as couldn't wait any longer, and have been chasing for a refund of my deposit for over 3 months - with no action, and often not even replies from the team. Awful experience. Avoid.

Update following stellantis reply:

I'd been waiting for 7 months when I cancelled the order, after being told it was a 3-4 month wait. At the point of cancellation there was still no anticipated delivery date - your reply is therefore not accurate, and misleads other customers, as it was not my impatience but your failures.

Bought a peugeot 308 24 plate from Stellantis and flagged an issue with the air con two weeks prior to purchasing. Told me that it was fixed but was not. Couldn’t book me in for another month, and took it in on a Friday at 8am and they didn’t even look at it. Picked it up later that day and had to book in for another slot 10 days later, after 3 hours round trip to drop off and pick up.

10 days later dropped it off at 8am on a Monday, they didn’t even look at it until Friday after I rang up to speak to the manager of the Edgware branch. I was given a courtesy car which was an EV with maximum 130 mile range which due to my daily commute required having to charge the car for 1.5hours every night at a petrol station. When I told them my issue they told me they wouldn’t do anything.

When they finally took the car into the workshop on Friday it took half a day to fix the issue, despite the car having been with them a cumulative 6 full work days. I received no communication at all throughout the time it was with them and when I rang up was constantly told someone would come back to me but never did. I was made to feel like a nuisance to them even though I was the customer and receiving abysmal service. All the worse for the fact that I had only bought the car from Stellantis 6 weeks ago.

This is not the first time I have had a terrible experience with Stellantis services but this is by far the worst.

GO TO KWIK FIT. It is a much superior service, much quicker, much better communication, and better prices.

Worst part is, I submitted a formal complaint on their website and was told I would hear back within 3 days. This was over a week ago and have heard nothing despite chasing multiple times.

If you are reading this and considering using Stellantis for services, I seriously urge you not to. They are consistently terrible and Ive been using them for years (due to manufacturer warranty).

We’ve been loyal customers of Stellantis & You Citroën Edgware for over two decades, buying and servicing all our commercial vehicles there. Sadly, that loyalty clearly means nothing to them anymore.

Our most recent experience has been an absolute nightmare from start to finish. We booked our company van through the central booking team, cancelled existing work to make time, and arrived promptly at 8:00 a.m., only to be ignored by the service representative, who showed up late, served others first, and treated our director with disrespect and attitude.

To make things worse, we were then told our van wasn’t even booked in, despite having a confirmed appointment. Instead of taking responsibility or offering any help, the representative flatly refused to take the van in and told us to “call back after 8:30 a.m.” to rebook. Her tone was rude, dismissive, and completely unprofessional.

The lack of communication between the Edgware branch and the customer service team in Birmingham is shocking. Nobody takes ownership, nobody follows through, and customers are left stuck in the middle.

We’ve now been rebooked for late November at Brentford, but the damage is done. After 20 years of trusting this company, we’re now seriously considering cutting ties altogether and finding a service provider that actually respects its customers and understands what reliability means, especially for a small business.

Stellantis & You Citroën Edgware has completely lost our trust.

My car order was last minute.. However, I was extremely pleased that Mr Buncombe at Stellantis Edgware went above and beyond to source me a car within a week of the spec order..

Together with Laura, they both made the transaction fast and efficient and iam happy with the car I received..

Your a perfect tag team. Thank you both so much..

Mark Martin at Edgware was great as always. Thank you!

I have booked an Service and waited so fast and a clean car afterwards, and have no problems, as I and looked around at the new and used cars, so friendly and welcoming staff,
So in fact I have ordered an new car,
Fantastic 🫶

Sina was great assisting me with my new car

I recently bought a Citroen for Edgware, the young lady, Anna, that helped me throughout this process was so helpful. She answered all my questions. And not having brought a car for some years I had many questions! Once and had bought my car she still followed up with any assistance I needed. Definitely recommend.

Good service, nice people.

Sina was a great help with the new car even got me hot chocolate whilst I was waiting

Sina was an absolute delight to deal with kept me informed throughout my order the whole process was very smooth many thanks

Great customer service and care from one of the service team members named Segal. She went over and beyond to sort out my queries, thank you!

Abdul was very helpful, friendly. I was very happy with the service. Thank you Abdul!!!