Stellantis &You UK - Citroen Edgware Reviews 

173
TrustScore 4 out of 5

4.1

360/366 Burnt Oak Broadway, Edgware, HA8 5AN London, GB


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Rated 5 out of 5 stars

I recently bought a car from Stellantis & You Citroen Edgware and had a great experience from start to finish. Abdul looked after me throughout the process and was brilliant knowledgeable, patient, a... See more

Rated 1 out of 5 stars

Although the dealership charges premium rates, the quality of the service I received didn’t remotely match the price. I paid £799.52 for the Year 2 service and water jets replacement, including a £2... See more

Rated 5 out of 5 stars

Abdul is a top geezer! He's helped me with customer service and explained everything thoroughly in detail. His efforts are much appreciated.

Rated 5 out of 5 stars

We had a fantastic service at the Edgware Branch with Sherelle Adams who was very professional and patiently and honestly answered all our questions regarding a new vehicle. She also kindly booked a t... See more

Company replied


Company details

  1. Car Dealer

Written by the company

Stellantis &You UK the new name for Robins & Day across all 54 locations in the UK. We have a rich heritage in the UK with a history of over 100 years that had been focused on providing excellent customer service. Now as Stellantis &You UK we benefit from Stellantis, as one of the world’s leading automakers and is centred on customer experience. To show the important of closeness to customer and employee, there is no space present with “&You”.


Contact info

  • 360/366 Burnt Oak Broadway, Edgware, HA8 5AN, London, United Kingdom

  • 0208 7311 099

4.1

Great

TrustScore 4 out of 5

173 reviews

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4.1

All reviews

(173)

2,969 reviews in the last 12 months

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Rated 5 out of 5 stars

Imran Iqbal the sales person was spot…

Imran Iqbal the sales person was spot on.
Clear, trustworthy, did not oversell, and got all done in the timeframe he said he would. A very positive experience

January 24, 2025
Unprompted review
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Reply from Stellantis &You UK - Citroen Edgware

Michael,

Thanks for the great feedback on our team member Imran.

Kind Regards

Team Edgware
Stellantis &You

Rated 1 out of 5 stars

Shocking service bought a car in…

Shocking service bought a car in spetember with a fault. They could fix it so sent the car over to a main dealer ( car was a VW)
Car was fixed within the week of dropping it off however today is the 17th December 2024 and I'm still waiting for them to pay the bill to have the car released. 3 months no car.

December 17, 2024
Unprompted review
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Reply from Stellantis &You UK - Citroen Edgware

Hi,

Thank you for taking your time to leave a review about your experience.

Kind Regards
Team Edgware

Rated 5 out of 5 stars

Sina has been very helpful and patient…

Sina has been very helpful and patient to us as first time buyers.
Great guy!

December 5, 2024
Unprompted review
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Reply from Stellantis &You UK - Citroen Edgware

Mithiin,

Thank you for the 5 star review about our team member Sina.

Kind Regards

Team Edgware
Stellantis &You

Rated 5 out of 5 stars

Great job very helpful

November 15, 2024
Stellantis &You UK - Citroen Edgware logo

Reply from Stellantis &You UK - Citroen Edgware

SJ,

Thanks for the great feedback on our Citroen team.

Kind Regards

Team Edgware
Stellantis &You

Rated 1 out of 5 stars

PATHETIC CUSTOMER SERVICE

I was only discussing with Ms Komel, Sales Manager at Stellantis & You, Edgware HA8 5AN for servicing my car. She totally lacks business ethics and politeness. Her attitude was shocking. I am surprised how an organisation as big as Stellantis &You can appoint such a Sales Manager.

November 13, 2024
Unprompted review
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Reply from Stellantis &You UK - Citroen Edgware

Mr Gulamabbas,

Thank you for taking the time to leave feedback.

Kind Regards

Team Edgware
Stellantis &You

Rated 5 out of 5 stars

Raj was amazing at explaining our new…

Raj was amazing at explaining our new car and going through all our documents.

November 6, 2024
Unprompted review
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Reply from Stellantis &You UK - Citroen Edgware

Lina,

Thanks for the great feedback on our Peugeot team member Raj.

Kind Regards

Team Edgware
Stellantis &You

Rated 1 out of 5 stars

I recently purchased a new van from…

I recently purchased a new van from this dealership, and my experience has been extremely disappointing. When the van was delivered, it was missing factory tints, and they also forgot to include the spare kit for replacing the tyre. During the warranty period, I encountered numerous issues requiring repairs, including a defective timing belt. When I later took the van to a different mechanic, they informed me that the dealership had installed a faulty timing belt, and the engine was a mess with oil leaks and incorrectly applied silicone where proper gaskets should have been used.

The dealership’s staff was rude and seemed incompetent, even losing my locking wheel nuts along the way. The entire experience has been incredibly frustrating, and I would not recommend this dealership to anyone.

October 28, 2023
Unprompted review
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Reply from Stellantis &You UK - Citroen Edgware

Hi Slavcho,


Thank you for taking the time to post your review again.

Kind Regards

Team Edgware
Stallantis &You

Rated 5 out of 5 stars

Amazing experience!!!

Amazing experience!!!
Best help from Moe. He really helped my car situation so quickly and efficiently. Will always love the help at Citreon and couldn’t reccomend more!

October 25, 2024
Unprompted review
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Reply from Stellantis &You UK - Citroen Edgware

Keira,

Thank you for the great feedback on our Vauxhall team member Mo.

Kind Regards

Team Edgware
Stellantis &You

Rated 5 out of 5 stars

Superb experience in buying a car from…

Superb experience in buying a car from Stellantis Edgware. All staff, especially Damian was very friendly and helpful.

October 22, 2024
Unprompted review
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Reply from Stellantis &You UK - Citroen Edgware

Lpetal,

Thanks for taking the time to leave a review on our Citroen team member Damien.

Kind Regards

Team Edgware
Stellantis &You

Rated 5 out of 5 stars

Laura was very professional guiding me…

Laura was very professional guiding me through the process of the mobility scheme and I would recommend her also she is very knowledgeable about Vauxhall cars

October 22, 2024
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Reply from Stellantis &You UK - Citroen Edgware

John,

Thanks for the feedback on our team members Laura.

Kind Regards

Team Edgware
Stellantis &You

Rated 5 out of 5 stars

great customer experience

i came in asking for some advice on part exchanging my car and was served by Damien; that man deserves a raise, he was super helpful and answered any silly question I had and overall made the whole experience very enjoyable:) could not recommend him enough! thank you so much again!

October 14, 2024
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Reply from Stellantis &You UK - Citroen Edgware

Amelia,

Thanks for taking the time to share your experience.

Kind Regards

Team Edgware
Stellantis &You

Rated 5 out of 5 stars

Excellent customer service by…

Excellent customer service by Anurag,helped me purchase the car.

October 5, 2024
Unprompted review
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Reply from Stellantis &You UK - Citroen Edgware

Stoka,

Thanks for the 5 ⭐️ review on our Peugeot team member Anurag.

Kind Regards

Team Edgware
Stellantis &You

Rated 5 out of 5 stars

Very good customer service

Very good customer service. Free car cleaning and washing given at end of service. They also followed up with a phone call a few days later to see if all was well.

September 25, 2024
Stellantis &You UK - Citroen Edgware logo

Reply from Stellantis &You UK - Citroen Edgware

Thank you for the great feedback on our Citroen team here at Edgware.

Kind Regards

Team Edgware
Stellantis &You

Rated 1 out of 5 stars

I’ve had a lots of issue with these…

I’ve had a lots of issue with these clowns they won’t repair the problems I had a adblue problem which they replaced the adblue injector I had the dpf cleaned out after the dpf expert showed me on his Diagnostic pad which showed a vauxhall fault code P20EE THE ADBLUE INJECTOR RESET had the in injector changed 3 weeks before the DPF clean out they told at the dealership- I have to have A Diagnostic done I told them what the problem was but they don’t recognise any other companies diagnostic they think everyone one is a cash cow the staff was rude I will never go or rRECOMEND ANYONE TO USE THEM

July 26, 2024
Unprompted review
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Reply from Stellantis &You UK - Citroen Edgware

Pud,

Thank you for taking the time to leave a review.

Kind Regards

Team Edgware
Stellantis &You

Rated 4 out of 5 stars

Nice, friendly kept up dated

Was greeted,
Sat in area staff offered to make me a drink.
Was a quiet comfy area with a Tv was given the remote.
I had chosen to wait there for the 2-3 hours.
Staff check I was ok several times.
They told be it was getting cleaned and would be about 20 minutes.

July 21, 2024
Stellantis &You UK - Citroen Edgware logo

Reply from Stellantis &You UK - Citroen Edgware

Denise,

Thanks for the great detailed review on our dealership.

Kind Regards

Team Edgware
Stellantis &You

Rated 5 out of 5 stars

What a wonderful experience with the…

What a wonderful experience with the knowledgeable support from Abdul. Part exchanging was simple and painless. He took time to go through all of our requirements. Thank you!

July 6, 2024
Unprompted review
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Reply from Stellantis &You UK - Citroen Edgware

Annie,

Thanks for the 5 ⭐️ review on our team member Abdul.

Kind Regards

Team Edgware
Stellantis &You

Rated 5 out of 5 stars

Both people I dealt with were helpful…

Both people I dealt with were helpful and courteous, The member of staff who offered to find a parking space for me and parked my car.
Ian Walsh who fulfilled my request.

July 5, 2024
Stellantis &You UK - Citroen Edgware logo

Reply from Stellantis &You UK - Citroen Edgware

Helen,

Thanks for the 5 Star review on our Citroen team.

Kind Regards

Team Edgware
Stellantis &You

Rated 5 out of 5 stars

Amazing customer service at Edgware

Very happy with the car I bought from Stellantis Edgeware. Easy to arrange a test drive, fair price, delivered the car to me. There was a minor problem with the camera which has now been sorted.

Extremely impressed with the customer service from Filip. He made sure the problem was fixed, always answered calls (even on his day off once!) and at all times was friendly, professional but importantly to me, non pushy. I would use this dealer again, and recommend highly to others, largely based on my interactions with Filip.

June 21, 2024
Unprompted review
Stellantis &You UK - Citroen Edgware logo

Reply from Stellantis &You UK - Citroen Edgware

Helen,

Thank you for the great summary of your experience here at Stellantis &You Edgware.

Kind Regards

Team Edgware
Stellantis &You

Rated 5 out of 5 stars

Very happy with the communication from…

Very happy with the communication from the service team. The messaging system works well was kept updated throughout the repairs process. I would recommended this dealership.

June 26, 2024
Unprompted review
Stellantis &You UK - Citroen Edgware logo

Reply from Stellantis &You UK - Citroen Edgware

Adel,

Thanks for the great feedback about your experience here at Edgware.

Kind Regards

Team Edgware
Stellantis &You

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