Stellantis &You UK - Citroen Edgware Reviews 

176
TrustScore 4 out of 5

4.2

360/366 Burnt Oak Broadway, Edgware, HA8 5AN London, GB


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See what reviewers are saying

Rated 5 out of 5 stars

During a service and MOT, I was told about a price increase that wasn’t mentioned at first, software error clearing that incurred unexpected price hike. Sagal, was brilliant, professional, understand... See more

Rated 5 out of 5 stars

I recently bought a car from Stellantis & You Citroen Edgware and had a great experience from start to finish. Abdul looked after me throughout the process and was brilliant knowledgeable, patient, a... See more

Rated 1 out of 5 stars

Although the dealership charges premium rates, the quality of the service I received didn’t remotely match the price. I paid £799.52 for the Year 2 service and water jets replacement, including a £2... See more

Rated 5 out of 5 stars

Abdul is a top geezer! He's helped me with customer service and explained everything thoroughly in detail. His efforts are much appreciated.


Company details

  1. Car Dealer

Written by the company

Stellantis &You UK the new name for Robins & Day across all 54 locations in the UK. We have a rich heritage in the UK with a history of over 100 years that had been focused on providing excellent customer service. Now as Stellantis &You UK we benefit from Stellantis, as one of the world’s leading automakers and is centred on customer experience. To show the important of closeness to customer and employee, there is no space present with “&You”.


Contact info

  • 360/366 Burnt Oak Broadway, Edgware, HA8 5AN, London, United Kingdom

  • 0208 7311 099

4.2

Great

TrustScore 4 out of 5

176 reviews

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4.2

All reviews

(176)

2,969 reviews in the last 12 months

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Rated 5 out of 5 stars

Felt very comfortable

Felt very comfortable, everyone was very welcoming and friendly. Filip who was dealing with my car is an asset to the company, so friendly welcoming and professional. Everything went smoothly, very happy customer. Thank you

June 24, 2024
Unprompted review
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Reply from Stellantis &You UK - Citroen Edgware

Debra,

Thanks for the great feedback on our team mate Filip.

Kind Regards

Team Edgware
Stellantis &You

Rated 5 out of 5 stars

Vic was easy and very patient with Mr…

Vic was easy and very patient with Mr father and went above and beyond to help and Taylor to our needs nothing was a problem as always he went above and beyond we only deal with Vic and have followed him all the way from Essex as we no he is honest trustworthy and will help in any way he can he goes above and beyond

June 21, 2024
Unprompted review
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Reply from Stellantis &You UK - Citroen Edgware

Lisa,

Thanks for the great feedback on our team member Vik.

Kind Regards

Team Edgware
Stellantis &You

Rated 5 out of 5 stars

Good service fast turnover

Good service fast turnover. Michael was friendly and helpful.

June 21, 2024
Unprompted review
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Reply from Stellantis &You UK - Citroen Edgware

Meowmeow,

Thanks for the great feedback on our team member Michael.

Kind Regards

Team Edgware
Stellantis &You

Rated 5 out of 5 stars

Raj has explained to me very well with…

Raj has explained to me very well with my new car and make me to feel very confident to drive to home.
Thanks Raj

June 20, 2024
Unprompted review
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Reply from Stellantis &You UK - Citroen Edgware

Ms Sharif,

Thanks for taking the time to leave a review on our Team member Raj.

Kind Regards

Team Edgware
Stellantis &You

Rated 1 out of 5 stars

Warranty Parts Debacle!

Warranty Parts Debacle!

Drove my van in with an Add Blue warning with 50 miles left to drive before it will not re start on the 12th. After telling me the parts are on order and it should only be a couple of days for the van to be off the road, I have just received a text stating parts are not available and can't give me a time when they will which is just ridiculous plus they are steadfastly rejecting any request to provide a temp vehicle whist my van is off the road. All in all this is very poor service from supposedly a major vehicle manufacturer.

June 20, 2024
Unprompted review
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Reply from Stellantis &You UK - Citroen Edgware

Dear Customer,

As it has been explained the dealership is not involved in the manufacturing or shipping of parts and we are also not responsible for the Adblue being put into vehicles in a timely fashion. However I am sure once the parts arrive and we have some control over the situation then we will fix and return your vehicle in a timely fashion and when you collect your vehicle please allow some time to speak with the staff so they can help you better understand your situation and the warranty process.

Kind Regards

Team Edgware
Stellantis &You

Rated 5 out of 5 stars

All good.

Very friendly and helpful customer service. Very good workmanship.

June 16, 2024
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Reply from Stellantis &You UK - Citroen Edgware

Mr Schneider,

Thanks for the great feedback.

Kind Regards

Team Edgware
Stellantis &You

Rated 5 out of 5 stars

Vic my sales consultant gave me…

Vic my sales consultant gave me excellent service from start to finish, he informed me all the way through the process and Beyond. Vic even called me up the following day see if I was enjoying my car, couldn’t ask for better service.

May 31, 2024
Unprompted review
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Reply from Stellantis &You UK - Citroen Edgware

Ruth,

Thanks for the 5⭐️ review on our team member Vic.

Kind Regards

Team Edgware
Stellantis &You

Rated 5 out of 5 stars

I walked out very happy with the…

I walked out very happy with the service I got from the staff. Both were very nice and polite. Explained everything perfectly.

April 16, 2024
Unprompted review
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Reply from Stellantis &You UK - Citroen Edgware

Sameer,

Thanks for the 5⭐️ review on our after sales team here at Stellantis &You Edgware.

Kind Regards

Team Edgware
Stellantis &You

Rated 5 out of 5 stars

What can i say about Vik

What can i say about Vik? very professional and made us feel welcome the moment we sat down rang and gave us updates from start to finish

January 20, 2024
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Reply from Stellantis &You UK - Citroen Edgware

Jacqui,

Thanks for the great 5 ⭐️ feedback on our team member Vik.

Kind Regards

Team Edgware
Stellantis &You

Rated 5 out of 5 stars

Vikash was excellent in handling my…

Vikash was excellent in handling my enquiry,

May 23, 2024
Unprompted review
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Reply from Stellantis &You UK - Citroen Edgware

Vishal,

That’s for taking the time to leave a review.

Kind Regards

Team Edgware
Stellantis &You

Rated 5 out of 5 stars

Viks always goes above and beyond is…

Viks always goes above and beyond is always my go to person!

No ask is ever too much!

Keep up the great work!

May 23, 2024
Unprompted review
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Reply from Stellantis &You UK - Citroen Edgware

Rahul,

Thanks for the great feedback on our team member Vik.

Kind Regards

Team Edgware
Stellantis &You

Rated 5 out of 5 stars

Mo Zarrin was a terrific salesman

Mo Zarrin was a terrific salesman. Patient and knowledgeable. I was very impressed.

May 3, 2024
Unprompted review
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Reply from Stellantis &You UK - Citroen Edgware

Julie,

Thanks for the great feedback on our team member Mo.

Kind Regards

Team Edgware
Stellantis &You

Rated 2 out of 5 stars

Still not listening

In their reply to my previous review which gave the background, Stellantis have chosen to ignore my point that the car was booked in for one thing (I was told a diagnostic check was needed as I suspected a leak in the air con), only to call me after having the car for 4 hours and tell me that they couldn’t regas it because it had a leak.

May 20, 2024
Unprompted review
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Reply from Stellantis &You UK - Citroen Edgware

Hi Rhonda,

Thanks for leave another review, This is a forum reviews and is not for chats or complaints. If you wish to enter into dialogue with the team then please contact the dealership direct via phone or if you prefer written word then please send an email to the customer care team and their address can be found on the dealerships home page.

Kind Regards

Team Edgware
Stellantis &You

Rated 5 out of 5 stars

Mo Zarrin was great

Mo Zarrin was great. I had a really good experience today. He was helpful and patient, showing me around the showroom and helping me find what would be comfortable and suit our needs. I appreciate the help.

May 18, 2024
Unprompted review
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Reply from Stellantis &You UK - Citroen Edgware

Hannah,

Thanks for the great feedback on our team Member Mo.

Kind Regards

Team Edgware
Stellantis &You

Rated 5 out of 5 stars

Briliant experience

Ahmed made the experience brilliant, put me at ease and gave me confidence.

May 14, 2024
Unprompted review
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Reply from Stellantis &You UK - Citroen Edgware

Kym,

Thanks for 5 ⭐️ Review on our team member.

Kind Regards

Team Edgware
Stellantis &You

Rated 5 out of 5 stars

Customer Service

Customer Service - Nora

May 3, 2024
Unprompted review
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Reply from Stellantis &You UK - Citroen Edgware

Dear Customer,

Thank for taking the time to leave a review.

Kind Regards

Team Edgware
Stellantis &You

Rated 1 out of 5 stars

Terrible experience with service…

Terrible experience with service department Edgware when my Peugeot Expert van was in for a service I would recommend you avoid this branch at all costs and to add insult to injury Stellantis make it very difficult to contact them to put in a complaint. I was contacted by the garage to say the brakes and discs needed replacing as they would be a fail on the MOT also a nail in one tyre I asked them to not do brakes I would get them done elsewhere at a more competitive price but to do the puncture assuming that they wouldn’t do the MOT as it’s going to fail and wasn’t actually due for another few weeks when I collected the van I was charged for a failed MOT ! Puncture not repaired and a rear light out ! If they carried a service and an MOT how was the faulty bulb missed ? They had no explanation for that.

March 15, 2024
Unprompted review
Stellantis &You UK - Citroen Edgware logo

Reply from Stellantis &You UK - Citroen Edgware

Good Morning Chris,

Thanks for taking the time to leave feedback on the experience at Edgware Citroen.

Kind Regards

Rated 1 out of 5 stars

Electric car service ripoff

took an e-208 in for a service today. This is the biggest rip off going. A quick search online shows that this should be around £100. Essentially there is nothing to service on an electric car. Brakes and other basic stuff can be checked, although this is covered by an MOT. For comparison an MOT is around £50. I was charged over £300. When I questioned it there was no plausible response. Just that it uses 1.8 hours of time at £145 per hour. It's an absolute racquet. This place is geared up for squeezing every penny out of customers. There are visible boards up with sales targets and even whilst I was sat there, I've if the staff was discussing with his manager how he'd upped a price so he could then give his customer the impression of a discount. Perhaps you should be a bit more careful on front of customers. I'd strongly advise people to stay well clear of this shark pool.

March 11, 2024
Unprompted review
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Reply from Stellantis &You UK - Citroen Edgware

Mr Robins,

Our advisor gave you a full rundown of the work that had been carried out on your vehicle this evening when you requested it and you were made aware of the cost of the service at point of booking and when you left your vehicle in our care this morning. So we are unsure why you have stated otherwise however if you would like our advisor to go over this again with you then please make contact and we will be more than happy to assist you.

Kind Regards

Team Edgware
Stellantis &You

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