Stellantis &You UK - Citroen Edgware Reviews 

Hi again: unfortunate, your response: thank you for sharing your experience with our team.. does not show any concern from your part. , as if you have not read or paid any attention to the complaint Therefore ignored the issues stated in my review. Nor did you try to solve the problems envountered with your Edgware garage. Not attempting to deal with clients disastifaction from your services.
Conluding that you are not willing to remediate in a proper customer care / service satisfaction manner. This is mal practice and contrary to unfair trading / standard staandard- consumer direct laws ...

MAL PRACTICE: My car diagnostic’s booking was made on the 6 February and scheduled for the 12 Feb at 10 30 am to 5.30pm (time for the collection of my vehicle)

Upon my arrival at the front service desk. A gentleman, rather unexpectedly at once announced that my car will stay in till the following day. That was not part of my initiial booking. This was planned without my knowledge and consent. With not times set for the pick up of my car on the day or next day. I was also told at the very last minute; the expert might not be available to do the job on that same day. Why then have I not been notified in advance? Instead of this forceful decision, due to Citroen disorganised and mal practice.
Reflecting on the lack of professionalist from STELLANTIS&YOU staff. 3 hours later, I called the garage at around 1.30pm demanding some explanation. That same man replied firmly: I am not the one who made the booking. You can come and collect your car now and reschedule for another day. How disrespectful is that? I left my car 3 hours ago and now work undone. He is asking to collect my vehicle?
Or though STELLANTIS&YOU staff was aware of their negligence. The situation was disregarded and not apologises was made whatsover. As I was unaware of my car staying for an extra day. My workplace was now being greatly affected and in distress of the failure of my responsibility at work. I had to re-arrange / cancel important meetings for the next day. leading to disruption and embarrasment from my workplace. Not to mention the loss of one day work and I was about to loose one more day at work as nothing was done during the first 2 days and about to get into the 3rd day.

Ms Sagal I guess it was, called and also said I could pick up my car and make an appointment another day. Ignoring the trouble caused by the garage of instant changes to my booking. She called again around 5pm, just to say she will update me in the morning. That was all she called for. End of first day she was unable to

Few minutes later I receive an email from that same lady. Telling me she cannot update me on the phone and that it had to be by email. Not that I was in fault – but her refusal to give me any update as she had told.

Despite the distinctive text message from STELLANTIS&YOU. Stating that I could ask any questions or any update on my car while in the garage. Unfortunately, these questions and update have been ignored, As nothing at all was done to my car that very first day. FROM the time I left my car at 10 30am yesterday to this afternoon 3 pm. I have had no progress or update at all.

Note: Due to the interference reception in the area of the time of my calls. I had encountered some interferences and regretably was disconnected at times. That also was misinterpreted as accused me of disconnecting the call. End of the second day, MY CAR was still waiting and had to wait for the 3 rd day. Not knowing what to I was not sure if I should keep my car for a 3rd day. Or take it that same evening 6 pm. That same girl I had on the phone was so verbally aggressive that I said I have to pick up my car.. NOT HAPPY WITH THE SERVICE.

A week ago, we walked in the same Egware branch car dealerhsip, with our intention to plan a buy / part exchange. We were talking to a representative about the part exchange inquiry.

But reflecting on the poor customer services, we will certainly rethink about it. In order to prevent unwanted disatisfying outcome.

Very attentive support to help us understand the options and make an informed decision.

Really appreciative of the advice. Provided.

Took my car for an MOT. All was good apart from the waiting time communicated

Amazing customer service,highly recommended,staff very friendly and knowledgeable.

Great customer service and very convenient for me seeing I'm disabled.

Fantastic customer service, I cannot recommend them highly enough, service completed on time, the whole process was really easy. Thank you.

I have been a regular customer at the Edgware branch for many years and have always received an excellent service from the staff at reception, and excellent maintenance of my vehicle from the engineers who undertake the necessary work on my vehicle.
My reason for writing this review is that its my small way of expressing my appreciation of the hard work and helpful and friendly manner of the team at Edgware.

Fantastic service staff Are so friendly Make you feel welcome.
I dealt with Ian, he is fantastic. So professional

Edgware branch, has some of the worst customer service Agents at their Service desk.
They cancelled my appointment and never booked it back despite confirming it on the phone.
Asked to speak with a manager and no one called me back.
None of them know about the Just add fuel scheme and tried to charge me for something I have included in my package.
This is the third year for bad service from them and I will not be renewing my scheme again.
After having my car with them for 8 years nothing is valued. It is not hard to give basic customer service but yet they consistently failed over the last 3 years.

Very efficient and polite service person and car nicely valeted. Everything explained well so a good experience.

I originally was dealt with by somehow who deals with the motability scheme. He was polite but was not filly conversant with the motability scheme. He invited us to test drive a car that was not in the show room. 3 weeks later after repeatedly trying to contact him to no avail. We finally met with a manager who told us that he no longer works there. We would have been waiting forever if we did'nt chase it up. So that was disappointing. We were finally given a courtesy car while they process all the paperwork. We are still waiting to collect the car we have choosen. So hopefully this matter will resolve itself.

Really good experience this year. Service and MOT done to price agreed. Customer-focused approach from Ian who knew how to explain possible future issues with my car and what I could do to keep any future repairing costs down. All good. Couldn't be happier.

My Citreon C3 is 3 years old and failed its 1st MOT on a major steering fault. It’s covered by Warrenty until end of Aug. They couldn’t fit me in til 3rd Oct for diagnostic test. Couldn’t provide a temp vehicle as they said it would be out of Warrenty when tested. I was making the claim on the 16th Aug. I will never buy a Citreon again. I brought this prob to their attention a year ago and was told there was no problem.

I purchased a second hand vehicle and paid nearly 20000 plus trade in, to be told that I would receive details via email confirming everything.
No email arrived and when I phoned five times no-one would answer my enquiry. The receptionist or phone centre seem to have no desire to put me in touch with Damien who was a most helpful in getting the purchase done.

Sina, John and Mark were very helpful. Sina is very knowledgeable.

From the initial booking through to the collection of the vehicle, I found the entire process really efficient. When handing over my vehicle, the customer service agent conducted an inspection, provided me with all the information I needed and even arranged to send me a video link of the service taking place. Really professional and met all my expectations. The agent was also a very pleasant, happy and polite person.

My experience as per usual was excellent, thanks also
to Mr Ian who kept me informed every step of the way.

Roza is very friendly and helpful. I’ve had a great experience!